I bought my 2026 Camry from Moss Bros back in February, and it's been with me for the past five…read moremonths. I couldn't be happier with it--it's fuel-efficient, has great acceleration, and is very comfortable to drive. A huge thank you to Tony and Ali for their excellent service. They gave me a thorough test drive experience, took the time to explain the car's features and performance in detail, and helped me get a great price. I highly recommend working with them if you're looking to buy a car. I hope my Camry stays reliable and keeps me safe for many years to come!

Different experience than I have ever had with Toyota. Even though the Salesman Louis was sick he…read morehad Isaiah ready to help upon our day to arrive to test a RAV4 Hybrid and possibly the Corolla Cross. Communication was excellent, willingness to help you get the car you want, top notch. I decided I wanted all the bells & whistles and was willing to wait for a RAV4 XSE due later this month. We decided to sell my old RAV4 2018 to CARMAX and got a fair price, so we figured next day we would sell the old RAV and just wait for the new one to arrive. Louis called next day they had found me a Pearl White with Black top and trim fully loaded. It was in Los Angeles and they were sending someone to go get new car and bring back to Moss. So we went over to do paperwork and wait for delivery. Poor driver had Friday traffic so delivery was late. They delivered the car after checking it out and cleaning up. Louis actually drove it to our home in Menifee, unreal. So all in all, I would say you won't go wrong buying a car at Moss Bros. Just know what pricing is and how much you can use for down to get your payments where they are doable for the budget. Then work together for finial deal. Thanks Team at Moss Bros.

Well they have a excellent service department I had a great experience and they are really helpful…read moreand they have a great service team Joe was great and the transmission expert mechanic was helpful and there GM Wayne Allen is the best !!!

Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

I've been coming here for about six years for all kinds of work on my car, from oil changes to…read morebrakes, suspension, and other repairs. Over the years, I've spent a significant amount of money because I've trusted this shop with my vehicle. During my most recent visit for an oil change and transmission flush, I noticed my check engine light was on, so I asked if they could diagnose the issue. I was told it would cost $250 for the diagnostic, although that fee would be applied toward the repair if I chose to have the work done there. As a long-time, loyal customer, I was hoping there might be some kind of courtesy or discount just to determine what the issue was. While I understand diagnostic work has value, it would be nice if Moss Bros. offered more appreciation for customers who have been coming back for years. I do want to mention that the gentleman who helped me was polite, professional, and provided excellent customer service. My concern isn't with the staff--it's with the company's customer loyalty policies. I hope Moss Bros. considers finding more ways to recognize and reward long-time customers.

I spent about three hours at this dealership test-driving and negotiating for a Honda CR-V Hybrid…read more I really liked the car and eventually agreed to a purchase price with the sales team. I got to the finance office, I forgot what the finance manager's name was and only remember him wearing a pink shirt, bearded and slick back hair. While he was showing me the final numbers, I said I wanted to sleep on the decision and compare other offers before signing. I also asked to take a picture of the paperwork, but the finance manager refused and told me what am I doing here if I am not going to buy the car. When I continued to say I needed time to think about it, he called me an "asshole" twice for wasting their time, complained that they had stayed late and have families to come to, threw the paperwork on the table, and yelled at me to get out. A customer should be allowed to review a major financial commitment without being insulted or pressured. I liked the vehicle and was seriously considering buying it. I just needed some time to think more on making the financial decision. However, I will not return to a dealership where a finance manager believes it is acceptable to curse at and verbally attack a customer for declining to sign immediately. This was one of the most unprofessional dealership experiences I have ever had. However, shoutout to Joe for being one of the nicest sales persons I have met at a dealership.

Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

I wasn't expecting to purchase a new car, but after putting so much money into repairs on my old…read moreone, I knew it was time. I'm so glad I came to Pedder Hyundai because the experience completely changed my perspective on car buying. Huge thank you to my salesman, Saul Arroyo, who made the entire process smooth and stress-free. I never once felt pressured, and he really took the time to help me feel comfortable with my decision. Shoutout to Manager Mr. Adams for really working with me to get the most out of my trade-in and helping me secure a lower payment -- that truly made a big difference for me. And a very special shoutout to Blake -- seriously one of the kindest people I've ever met. His patience, understanding, and genuine care for customers really stood out. He goes above and beyond to help in any way he can, and that did not go unnoticed. I truly appreciate everything he did to make this experience even better. Since the change to Pedder Hyundai, this dealership has made a huge improvement. The staff is amazing, and the overall experience was better than I could have expected. Highly recommend!

If I could give them a negative rating here, I would. DO NOT PURCHASE a vehicle from this…read moredealership. They partake in bait and switch tactics that will make you waste your time. I talked to five dealerships and this one was the only unprofessional, disingenuous, and plain out shady Hyundai dealership. I spent three days on the phone negotiating a price with one of their employees. Scheduled a test drive and got a confirmation call from them that morning. I drove an hour to get to the dealership for my appointment, only for them to inform me they don't have the vehicle in the lot and that it's in a different dealership. They also would not honor the deal I had negotiated via text with their employee. Do not trust the staff that communicates via phone calls and text. They will negotiate and give you prices they are not authorized to issue. The staff at the actual dealership will do nothing to rectify the situation. Wasted three hours of my time due to their shady practices. Avoid at all costs. I would recommend shopping anywhere but here.

The staff HORRIBLE. This review is a year late. My experience with this facility was a long…read moredragging, horrible two months. There's this one guy there, who thinks he's Gods gift to women, who is the biggest con artist. They took my through HELL, darn near daily. I seek representation, consult. I was sooo happy when it was FINALLY over with. The one star is for finally getting to enjoy my car.

I brought my 2012 Honda in for a oil change. And as normal the service agents give you an update on…read morewhat's needed to keep my Honda running good. Suggested repairs, serpentine belt replacement, warning on brakes need replacement. Lastly warning on a front tire replacement needed. Problem is my tires were all brand new prior to bring my car in for service. It appears that one of my tires was swapped out from the original tire. So I won't be back for continued service. Andre Lawson

We had an amazing experience working with Michael Fouad. He truly went above and beyond for us. We…read morepurchased a vehicle for my daughter, and Michael made the entire process seamless, quick, and stress-free. He took the time to explain everything in detail, which made us feel comfortable and confident every step of the way. Because of the outstanding service we received, I would absolutely do business again with both Michael Fouad and Chia. They made today incredibly special for me and my daughter. This is her first new car purchase, and thanks to them, it will always be a memorable and positive experience. Highly recommend!

I did a lot of research before picking a dealership to buy my new Sorento Hybrid. This is my third…read moreKia purchase since college. Riverside wanted to add way too many (useless for me) dealer add-ons (unlimited wash and detailing), AllStar never had what I wanted on the lot, so I went with Car Pros, who promised to beat anyone's price. CarPro's add-on was reasonable (LoJack). First, I want to initially praise Arthur for being honest, up-front, friendly, and very knowledgeable on the vehicle. I had no qualms with him, until later (keep reading). Once we decided to make the deal, we went to Finance, and it was fine with Dayan. Once we declined the extended warranty, Dayan suddenly "had to work on something" and brought in Ryan. Ryan continued to push the extended warranty and "free oil changes for life." Once he heard that we do our own oil changes, he flat out LIED to us and stated that doing our own oil changes would void the warranty. (Under the Magnuson-Moss Warranty Act of 1975 in the US, it is illegal for a manufacturer to deny a warranty claim simply because you performed your own maintenance or used an independent shop). Sadly, I didn't fact check in front of him, and was pressured into buying the "Oil Changes for Life" (which actually is only for 60 months). When the customer satisfaction survey came around, I voiced my concern of feeling pressured into adding on to my purchase due to a lie. In hindsight, the sales team tried to groom me to answer "10, No, No" on the survey, which means it wouldn't ask anymore questions about my experience. Since I didn't rate the dealership a 10, the salesman Arthur texted me an hour after I did the survey and proceeded to guilt trip me, telling me that he doesn't get his bonus because I only scored an 8/10 on my experience. That's not my problem. He said if I had just told him before I drove off.... but I didn't know I had been lied to until I got home that night. Despite finding the perfect version/trim/color of the car I wanted, it's very disappointing that they deceive customers like this to upsell their services. My friend bought a Kia from this dealer last year and was told the same thing about the oil changes. I would not recommend this dealership, and I will get my next Kia from someone else.