If you want to be treated with the utmost respect, professionalism, and friendly real down to earth…read morepeople who have a sense of humor. Don't walk....Run to Moss Bros Volkswagen of Moreno Valley! They will make sure you leave with the vehicle you want at an Exceptional deal. My daughter & I were in a bad lease contract that left our contract upside down with lots of over mileage. We were desperately needing to get out of this deal because we thought the dealer who put us in this bad lease were looking out for returned customers that were loyal. In the end, Moss Bros VW worked there magic and got us out of those bad contracts. Into vehicles that we loved while purchasing them. The people who diligently made this happen for myself & daughter were David Ruiz(Sales person), Clarence Green(Sales person), Zack Mosely( Assistant Sales Manager), Mark( General Manager) & Ethaniel Baxter(Finance Manager) & team. The wonder person that referred me to this great group was Evette Madril Assistant Service Manager of Moss Bros VW of Moreno Valley. Moss Bros Volkswagen has gained my trust and will forever have a loyal returning customer. They made sure both myself & daughter left satisfied with our purchases. A Happy customer is a loyal customer for Life! :) Thanks again, Katrina & Katora

If I could give this dealership zero stars, I absolutely would. I had been in contact with them for…read moreweeks about a Golf R they had incoming. Both the manager and the sales rep assured me verbally and via text that there would be no add‑ons or markups, yet they refused to provide any pricing in writing. I even asked if I was first in line for the car and was told, "Yes, you'll be the first person we call when it arrives." When the car finally came in, I got a call right away. I told them I just needed to finish lunch, head home, and grab the car I planned to trade in. A few minutes later, the rep texted me urging me to hurry because "others were interested." I called back to confirm the car was still being held for me since I had a long drive. He assured me it was. When I arrived, I was immediately told another family was also there for the same car. It was incredibly awkward. The car pulled up, and the rep told me they would be test‑driving it first because they arrived before me. I didn't love it, but I figured it didn't matter since the car was supposed to be mine. Then things got worse. We sat down in an office right next to the other family, and I could clearly hear them going over numbers. I asked why they were discussing pricing if the car was supposed to be held for me. The rep said management decided they would sell the car to whoever gave them the better deal. That was the first bombshell. The second came when the manager joined us. Suddenly, all the "no add‑ons" promises disappeared. They piled on add‑ons left and right--including GAP insurance--even though I was putting $29k down from my trade‑in equity. This was, without question, the worst dealership experience I've ever had. The emotional frustration they put me and my family through was completely unacceptable. They may not lose any sleep over it, but I sincerely hope karma catches up with anyone who treats customers this way. Do yourself a favor: don't waste your time at this dealership. You can find better. I wanted to add, they all entered the next room as I was leaving with my family and started laughing.

Javier Hernandes y Devin traylor Muchas gracias Por su excelente servicio y la atención que me…read moredieron me vine contento y con carro nuevo gracias a Dios

This is another follow from my earlier review on Moss Bros Toyota…read more After all the details were worked out, I can tell you that although I got the correct specs switched out from the Toyota Grand Highlander Hybrid XLE to the Toyota Grand Highlander Hybrid Limited, it wasn't without a huge price jump (though initially it wasn't quoted that way, but with a small uncertainty as to a $10 or $20 increase). I contacted the GM to question this, and the answer was that for in demand vehicles the price can be expected to be marked up much higher. To my dismay this would mean not in all fairness it would be all about the dollar bill, and not the customer expectation and satisfaction on the price of the vehicle, or MSRP vs the TSRP (if I have or heard that right). Besides being a nice looking vehicle, it was marked up way too much. As a customer it's on you how you're going to deal with that. So you have to factor in those kind of issues, that the dealership may not work with you on your price range, though you think they should. Now, this review takes into another consideration the fact that the GM Mr. Flores took out a lot of his time to make sure the switch happened. I was able to call him one on one. He answered and returned calls and followed through. I called lastly about something else and he us the black wheels on the GHHL in a day or two, and provided a rental. In that regard I feel that he proved to be a good leader, patient, and was able to hear and follow through with my being heard. I appreciate him in that regard. Thank you Mr. Flores!

We went to other car places to try and get my brother a car. No one would help him. He's 18 and…read moreworks hard. His dream car is a Honda Civic Si, Moss Bros had one. David Hernandez put my brother in that SI just a couple of hours later, we drove off the lot with my brother smiling ear to ear. He's now sitting in a 2020 Honda Civic Sl with just over 30k miles. They worked with him, they made it happen. Thank you to David, and everyone at Moss Bros for making his dream come true!

Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

I bought my car from moss bros honda 3 years ago. It was damaged from the front end. I still bought…read moreit because I was told it was gonna be fixed very fast but to this day it is still damaged. mike from service will lie to you every time you see him. i put an 11,000 down payment . It seems they have got their commission. You are no longer important. If you are young I would advise you never to go to this location. You will be taking advantage of.

I've taken my Civic here often for service and recalls etc. since I have Honda Care. I've always…read morefound it to be less busy compared to other locations and the attendants and service advisors are always pretty friendly and helpful. All of that stands true but I did run into a few issues in my most recent visit. I came here for a regular oil change and brake fluid top off and the technician noticed a few other things that needed to be done. Turns out that not everything was fully communicated to me and I didn't realize an item needed to be worked on until I was done and got home since the area around the dealership has poor reception for me. It was pretty disappointing to have to come back a few days later. In addition, be aware that there is a 3% fee for credit cards. I used debit for my service but was still charged this fee because they ran my payment as credit, which is not legal per U.S. federal law. I tried to receive a charge back for this by talking to multiple staff and the service manager but it wasn't until I mentioned that I could file a report that this was escalated to the service director, who to his credit resolved the issue. I thought that while it wasn't a big deal, it shouldn't have taken four different staff members to be able to resolve this, really felt like I had to fight my way through them to make up for THEIR mistake. Also a 3% credit card fee when people spend thousands of dollars here is pretty disappointing. Overall, the service here is good, although it's expensive. The people who work here are always friendly and personable, but don't let that fool you into thinking that they're different from other dealerships.

Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

Amazing experience! our sale rep Krista was out standing! Trust her with your next purchase!read more

I wasn't expecting to purchase a new car, but after putting so much money into repairs on my old…read moreone, I knew it was time. I'm so glad I came to Pedder Hyundai because the experience completely changed my perspective on car buying. Huge thank you to my salesman, Saul Arroyo, who made the entire process smooth and stress-free. I never once felt pressured, and he really took the time to help me feel comfortable with my decision. Shoutout to Manager Mr. Adams for really working with me to get the most out of my trade-in and helping me secure a lower payment -- that truly made a big difference for me. And a very special shoutout to Blake -- seriously one of the kindest people I've ever met. His patience, understanding, and genuine care for customers really stood out. He goes above and beyond to help in any way he can, and that did not go unnoticed. I truly appreciate everything he did to make this experience even better. Since the change to Pedder Hyundai, this dealership has made a huge improvement. The staff is amazing, and the overall experience was better than I could have expected. Highly recommend!

The staff HORRIBLE. This review is a year late. My experience with this facility was a long…read moredragging, horrible two months. There's this one guy there, who thinks he's Gods gift to women, who is the biggest con artist. They took my through HELL, darn near daily. I seek representation, consult. I was sooo happy when it was FINALLY over with. The one star is for finally getting to enjoy my car.

I brought my 2012 Honda in for a oil change. And as normal the service agents give you an update on…read morewhat's needed to keep my Honda running good. Suggested repairs, serpentine belt replacement, warning on brakes need replacement. Lastly warning on a front tire replacement needed. Problem is my tires were all brand new prior to bring my car in for service. It appears that one of my tires was swapped out from the original tire. So I won't be back for continued service. Andre Lawson

Since getting my car in December 2025 I've had to have my car serviced a couple of times. Each time…read morethat I have gone the customer service has been great.

jesse sauceda got me approve for a car in The process was quick if you are trying to get approve…read morefor a car Jesse will get you in one .

These guys are a joke. Don't take your car for service here. They are pretty much horrible. I have…read morea 2023 Volkswagen with 30,000 miles had my rear brakes changed out at 19,000 miles because they were at 4 mm took it in for service told them my brakes are at 4 mm again asked if they were covered under warranty was told no they wouldn't be covered until they're grinding metal on metal that seem kind of odd so I called back talk to the service manager and the service manager said the same thing and then he said oh wait no you're not covered under warranty anymore so you have to pay and I asked how was it possible that 10,000 miles from the last brake change I need new brakes and he told me that's the Volkswagen way. This is ridiculous. Will never buy a Volkswagen again and will never purchase a vehicle from Moss Bros again.

Service department is OUTSTANDING.. My VW dealer is in san Bernardo but I have been coming here…read morethe last 3 visits .. They really do go above and beyond for their customer .. very impressed. Steven Watkins at service is a ROCKSTAR. He knows his stuff and gets it done.. It surprised me how aware he is to the customer and the inconvenience there is to waiting for service. He was quick to provide me shuttle home and went above and beyond to accommodate my needs and busy schedule -Something I wasn't expecting but left a VERY good impression.. Once again you guys at Moss raise the bar in service