If you want to be treated with the utmost respect, professionalism, and friendly real down to earth…read morepeople who have a sense of humor. Don't walk....Run to Moss Bros Volkswagen of Moreno Valley! They will make sure you leave with the vehicle you want at an Exceptional deal. My daughter & I were in a bad lease contract that left our contract upside down with lots of over mileage. We were desperately needing to get out of this deal because we thought the dealer who put us in this bad lease were looking out for returned customers that were loyal. In the end, Moss Bros VW worked there magic and got us out of those bad contracts. Into vehicles that we loved while purchasing them. The people who diligently made this happen for myself & daughter were David Ruiz(Sales person), Clarence Green(Sales person), Zack Mosely( Assistant Sales Manager), Mark( General Manager) & Ethaniel Baxter(Finance Manager) & team. The wonder person that referred me to this great group was Evette Madril Assistant Service Manager of Moss Bros VW of Moreno Valley. Moss Bros Volkswagen has gained my trust and will forever have a loyal returning customer. They made sure both myself & daughter left satisfied with our purchases. A Happy customer is a loyal customer for Life! :) Thanks again, Katrina & Katora

I'm not surprised this dealership is closed. The service department was terrible. I have been…read moretaking my Passat there for the last year, with the same issue, and they couldn't tell me what was wrong. One of their mechanics broke a piece of the engine and the service rep said I drove in with the car like that. The rep said I couldn't drive my car without replacing that part. How did I get there then? $7,000 later and my car is STILL having the same issue. They took my money and never fixed the car. Horrible, unethical business practices. I'm scared to drive my car now.

I bought my 2026 Camry from Moss Bros back in February, and it's been with me for the past five…read moremonths. I couldn't be happier with it--it's fuel-efficient, has great acceleration, and is very comfortable to drive. A huge thank you to Tony and Ali for their excellent service. They gave me a thorough test drive experience, took the time to explain the car's features and performance in detail, and helped me get a great price. I highly recommend working with them if you're looking to buy a car. I hope my Camry stays reliable and keeps me safe for many years to come!

Different experience than I have ever had with Toyota. Even though the Salesman Louis was sick he…read morehad Isaiah ready to help upon our day to arrive to test a RAV4 Hybrid and possibly the Corolla Cross. Communication was excellent, willingness to help you get the car you want, top notch. I decided I wanted all the bells & whistles and was willing to wait for a RAV4 XSE due later this month. We decided to sell my old RAV4 2018 to CARMAX and got a fair price, so we figured next day we would sell the old RAV and just wait for the new one to arrive. Louis called next day they had found me a Pearl White with Black top and trim fully loaded. It was in Los Angeles and they were sending someone to go get new car and bring back to Moss. So we went over to do paperwork and wait for delivery. Poor driver had Friday traffic so delivery was late. They delivered the car after checking it out and cleaning up. Louis actually drove it to our home in Menifee, unreal. So all in all, I would say you won't go wrong buying a car at Moss Bros. Just know what pricing is and how much you can use for down to get your payments where they are doable for the budget. Then work together for finial deal. Thanks Team at Moss Bros.

I want to shout out Andrew and Erick! Andrew went over and…read morebeyond helping both my cousins John and Anna with their new vehicle purchase! They were very informative and professional! Made this whole car sale a breeze and got them the best deal they could have possibly gotten!! Thanks you so much Andrew and Erick for all your help! Even tho I bought my Jeep gladiator from another dealership I'll be making the drive for service just because they did so amazing and taken very well care of my family. Thank you again!

Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

I've been coming here for about six years for all kinds of work on my car, from oil changes to…read morebrakes, suspension, and other repairs. Over the years, I've spent a significant amount of money because I've trusted this shop with my vehicle. During my most recent visit for an oil change and transmission flush, I noticed my check engine light was on, so I asked if they could diagnose the issue. I was told it would cost $250 for the diagnostic, although that fee would be applied toward the repair if I chose to have the work done there. As a long-time, loyal customer, I was hoping there might be some kind of courtesy or discount just to determine what the issue was. While I understand diagnostic work has value, it would be nice if Moss Bros. offered more appreciation for customers who have been coming back for years. I do want to mention that the gentleman who helped me was polite, professional, and provided excellent customer service. My concern isn't with the staff--it's with the company's customer loyalty policies. I hope Moss Bros. considers finding more ways to recognize and reward long-time customers.

0/10 don't recommend! Terrible customer service from the manager in the service department. Never…read morehad an issue there before. Definitely won't be back. Also Ricky is a great service advisor!

Took my Silverado in for a check up diagnostic, my service advisor Alan Rayner was amazing to work…read morewith. He was really communicative the whole time my truck was in the shop, I even got to road test my truck with the service manager, which he was also a great person to deal with. I will gladly keep bringing in my Silverado to this dealership for service, their communication and service skills are top notch!

My vehicle was at Moss Bros. Chevrolet Moreno Valley from April 9, 2026 until May 6, 2026 for…read morerepairs covered under my extended warranty that I purchased with the vehicle. Throughout the entire process, communication was extremely poor. I rarely received updates unless I repeatedly called the service department myself, sometimes 10 times a day, just to get someone to answer the phone. My service advisor was Andy, and every time I called, I was told he was somehow on a "2 hour lunch." Even after leaving multiple messages with my name and number, I almost never received a callback. The information I was being told by the dealership also constantly conflicted with what my warranty company was telling me. Andy repeatedly claimed my warranty company was refusing things or causing delays, but when I contacted my warranty directly, I was informed that the dealership was attempting to bill for charges or work that either was not approved or had not actually been completed. My warranty company specifically advised me that the dealership appeared to be attempting to double-charge or add unsupported labor costs. My warranty company even emailed me proof of the double charge. At one point, I was told I would need to pay an additional $300-$400 out of pocket for "labor" because supposedly my warranty would not cover it. When I asked for a clear explanation, nobody could properly explain why. The service manager simply stated that the warranty "wasn't paying them enough," which is not an acceptable explanation to charge a customer additional fees. The delays continued when it took several more days just to order my engine. Andy later promised my vehicle would be completed by the following Thursday. I explained to him multiple times that my rental coverage only lasted 5 days. Six days before my vehicle was finally completed, Andy called me and stated that "something else happened" with my vehicle and that it would take another 6 days to finish. He specifically told me the dealership would place me into a rental vehicle due to the inconvenience and also stated I would no longer have to pay the additional $300-$400 because of everything that had happened. After weeks of delays, lack of communication, conflicting information, and inconvenience, I finally picked up my vehicle yesterday around 2:30 PM, paid my warranty deductible, and left believing the matter was resolved. Today, I then received a phone call from Andy asking why I "didn't tell him" I already had a rental vehicle. I reminded him that I absolutely did tell him and had multiple conversations with him about my rental situation. Mind you he has been the one speaking to my warranty this past month and knows my warranty only allows 5 day rental!! He then told me I now needed to come back and pay for the additional 6-day rental. When I questioned how that made sense after what I had been told, he responded by saying, "Okay, we'll just take you to court," and then hung up on me. I immediately called and asked to speak with the service manager regarding both Andy's behavior and the overall handling of my vehicle. The service manager showed no concern or professionalism regarding the situation and simply told me he would "look into it" and call me back later. This has honestly been one of the worst customer service experiences I have ever dealt with. The lack of communication, inconsistent information, unexplained charges, delays, and unprofessional behavior were completely unacceptable. I would never bring my vehicle back here again, and I would strongly caution others before trusting this dealership with their vehicle or warranty repairs.

I wasn't expecting to purchase a new car, but after putting so much money into repairs on my old…read moreone, I knew it was time. I'm so glad I came to Pedder Hyundai because the experience completely changed my perspective on car buying. Huge thank you to my salesman, Saul Arroyo, who made the entire process smooth and stress-free. I never once felt pressured, and he really took the time to help me feel comfortable with my decision. Shoutout to Manager Mr. Adams for really working with me to get the most out of my trade-in and helping me secure a lower payment -- that truly made a big difference for me. And a very special shoutout to Blake -- seriously one of the kindest people I've ever met. His patience, understanding, and genuine care for customers really stood out. He goes above and beyond to help in any way he can, and that did not go unnoticed. I truly appreciate everything he did to make this experience even better. Since the change to Pedder Hyundai, this dealership has made a huge improvement. The staff is amazing, and the overall experience was better than I could have expected. Highly recommend!

If I could give them a negative rating here, I would. DO NOT PURCHASE a vehicle from this…read moredealership. They partake in bait and switch tactics that will make you waste your time. I talked to five dealerships and this one was the only unprofessional, disingenuous, and plain out shady Hyundai dealership. I spent three days on the phone negotiating a price with one of their employees. Scheduled a test drive and got a confirmation call from them that morning. I drove an hour to get to the dealership for my appointment, only for them to inform me they don't have the vehicle in the lot and that it's in a different dealership. They also would not honor the deal I had negotiated via text with their employee. Do not trust the staff that communicates via phone calls and text. They will negotiate and give you prices they are not authorized to issue. The staff at the actual dealership will do nothing to rectify the situation. Wasted three hours of my time due to their shady practices. Avoid at all costs. I would recommend shopping anywhere but here.

The staff HORRIBLE. This review is a year late. My experience with this facility was a long…read moredragging, horrible two months. There's this one guy there, who thinks he's Gods gift to women, who is the biggest con artist. They took my through HELL, darn near daily. I seek representation, consult. I was sooo happy when it was FINALLY over with. The one star is for finally getting to enjoy my car.

I brought my 2012 Honda in for a oil change. And as normal the service agents give you an update on…read morewhat's needed to keep my Honda running good. Suggested repairs, serpentine belt replacement, warning on brakes need replacement. Lastly warning on a front tire replacement needed. Problem is my tires were all brand new prior to bring my car in for service. It appears that one of my tires was swapped out from the original tire. So I won't be back for continued service. Andre Lawson

We had an amazing experience working with Michael Fouad. He truly went above and beyond for us. We…read morepurchased a vehicle for my daughter, and Michael made the entire process seamless, quick, and stress-free. He took the time to explain everything in detail, which made us feel comfortable and confident every step of the way. Because of the outstanding service we received, I would absolutely do business again with both Michael Fouad and Chia. They made today incredibly special for me and my daughter. This is her first new car purchase, and thanks to them, it will always be a memorable and positive experience. Highly recommend!

While we had a great experience in purchasing and our initial 2 service visits for oil change, the…read moreService Department really dropped the ball for us this time... At the time of purchase, we opted in and purchased the Tire Warranty, which included road hazard, tire replacement, etc. We experienced a low tire pressure warning, filled out up with air and later that evening tire pressure dropped from 32 to 28 triggering another tire pressure alert. Next morning it was down to 22 psi... Brought it in to the Service Department. They took the vehicle in and after a small wait (about 15 minutes) told us that they refilled it up and didn't see any puncture/ nail and that if it went down again to bring it back in and that they would have to replace the tire. We explained that we had already tried to fill it up and that it went down again and that we would like it replaced (really!?? A professional tire shop would have found the leak and plugged it if they could - but no you want to replace the whole tire)... Anyways the Service Advisor said to give him a few minutes so he start the paperwork - then proceeded to tell us that they didn't have the the in stock and would have to order it. Wouldn't be in until the next day so we would have to bring it back. Then proceeded to tell us the price of the tire. I asked "what about the tire warranty we purchased? " He asked if I had proof because he said he didn't see anything on his end. I replied. Yes, it's in the car. He kept typing and talking in the phone and then told us that we would have to leave the vehicle until the next day because "you purchased a warranty that requires that the vehicle stays until repaired" - so suddenly, he found the warranty. Smh. So instead of letting us just go home and come back the next day, we're without a vehicle because they don't stock a tire for one of the most popular models(Kia Sportage Hybrid)... I guess we should have just declined the coverage and stayed with our local Tire Shop (Just Tires) since we've used them for close 20 years... very disappointing and would definitely NOT recommend a tour warranty purchase from this dealer... And on an additional side note, the oil change contract that we purchased stated "every 3,000 miles per 4 times per year", but the Service Advisor (on our last visit) stated that it was only 2x per year and capped at 10 visits total, which is definitely not what the contract states - I showed him the contract and he stated that I read it correctly and that I needed to talk to Finance. Left a message with another associate and she told me she would ask Saul to review it and correct it. After a week, still no contact or update...

Service department is OUTSTANDING.. My VW dealer is in san Bernardo but I have been coming here…read morethe last 3 visits .. They really do go above and beyond for their customer .. very impressed. Steven Watkins at service is a ROCKSTAR. He knows his stuff and gets it done.. It surprised me how aware he is to the customer and the inconvenience there is to waiting for service. He was quick to provide me shuttle home and went above and beyond to accommodate my needs and busy schedule -Something I wasn't expecting but left a VERY good impression.. Once again you guys at Moss raise the bar in service

These guys are a joke. Don't take your car for service here. They are pretty much horrible. I have…read morea 2023 Volkswagen with 30,000 miles had my rear brakes changed out at 19,000 miles because they were at 4 mm took it in for service told them my brakes are at 4 mm again asked if they were covered under warranty was told no they wouldn't be covered until they're grinding metal on metal that seem kind of odd so I called back talk to the service manager and the service manager said the same thing and then he said oh wait no you're not covered under warranty anymore so you have to pay and I asked how was it possible that 10,000 miles from the last brake change I need new brakes and he told me that's the Volkswagen way. This is ridiculous. Will never buy a Volkswagen again and will never purchase a vehicle from Moss Bros again.