We had an amazing experience working with Michael Fouad. He truly went above and beyond for us. We purchased a vehicle for my daughter, and Michael made the entire process seamless, quick, and stress-free. He took the time to explain everything in detail, which made us feel comfortable and confident every step of the way. Because of the outstanding service we received, I would absolutely do business again with both Michael Fouad and Chia. They made today incredibly special for me and my daughter. This is her first new car purchase, and thanks to them, it will always be a memorable and positive experience. Highly recommend! read more

I did a lot of research before picking a dealership to buy my new Sorento Hybrid. This is my third Kia purchase since college. Riverside wanted to add way too many (useless for me) dealer add-ons (unlimited wash and detailing), AllStar never had what I wanted on the lot, so I went with Car Pros, who promised to beat anyone's price. CarPro's add-on was reasonable (LoJack). First, I want to initially praise Arthur for being honest, up-front, friendly, and very knowledgeable on the vehicle. I had no qualms with him, until later (keep reading). Once we decided to make the deal, we went to Finance, and it was fine with Dayan. Once we declined the extended warranty, Dayan suddenly "had to work on something" and brought in Ryan. Ryan continued to push the extended warranty and "free oil changes for life." Once he heard that we do our own oil changes, he flat out LIED to us and stated that doing our own oil changes would void the warranty. (Under the Magnuson-Moss Warranty Act of 1975 in the US, it is illegal for a manufacturer to deny a warranty claim simply because you performed your own maintenance or used an independent shop). Sadly, I didn't fact check in front of him, and was pressured into buying the "Oil Changes for Life" (which actually is only for 60 months). When the customer satisfaction survey came around, I voiced my concern of feeling pressured into adding on to my purchase due to a lie. In hindsight, the sales team tried to groom me to answer "10, No, No" on the survey, which means it wouldn't ask anymore questions about my experience. Since I didn't rate the dealership a 10, the salesman Arthur texted me an hour after I did the survey and proceeded to guilt trip me, telling me that he doesn't get his bonus because I only scored an 8/10 on my experience. That's not my problem. He said if I had just told him before I drove off.... but I didn't know I had been lied to until I got home that night. Despite finding the perfect version/trim/color of the car I wanted, it's very disappointing that they deceive customers like this to upsell their services. My friend bought a Kia from this dealer last year and was told the same thing about the oil changes. I would not recommend this dealership, and I will get my next Kia from someone else. read more

You want someone legit, no BS? Ask for Andy. I never planned on getting a Kia. I was nervous about the rep. But Andy (who previously sold us our 2023 Jeep Compass and 2023 Dodge Charger when he was at Jeep) told me he moved to Kia. I trusted him anyway. He heard my concerns, handled everything, and kept his word. Now I'm happily in my Telluride. I'm in sales too. I know how much a great rep matters. Whatever brand Andy stands behind next? That's probably what I'm driving. read more

Car Pros Kia - Car Dealers Near Me - Moreno Valley, California

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I was gonna write a good review about this place after doing my trade in but then they ended up being really shady and now here are. So I came in one day because I got something in the mail saying I got a preapproval with capitol one. I came in out of curiosity because I've been thinking of trading in my 2023 Kia forte or maybe getting it refinanced. I know some dealerships are pushy and use predatory tactics but honestly I didn't really feel that way when I was there so that's why I gave them 2 stars. They ended up looking at all the numbers and decided that I qualify for the new EV6 2025 and laid out the payments I would be making a month. Now I'm not rich by any means but I make 72k a year and looked at my bill ratio and it was something I can do with no major issues. They even gave me a little discount with putting $0 down and that was fine with me. I was there for about 4 hours (right before they closed) and everything seemed to be fine with paperwork with an approval from them and everything. So fast forward I drive off the lot with my new car and trade in my Kia. LOVE the car. Upon signing the "paper contract" with them I was told by I believe his name is Ryan that I would have an email coming sometime next week to Docusign the final contract as the weekend was arriving and they would process it all then. Not an issue. I work for an airline and leave the country every month and I told them I would be leaving December 16th. They said I would have it all via email by then. About 10 days go by with me having my new car when I leave for my work trip and I'm in El Paso getting a phone call from Ryan saying that they had their audit underwriters double check everything and they tell me that I suddenly can't afford the monthly payments with my salary and checks that were turned in?? Then he proceeds to ask me for a co signer or a large down payment and I told him no that's not happening. Just like I said at the dealership when I signed all the contracts. I asked him and told him that this was such a waste of time because why have me sitting at the dealership for hours for me to sign all these things and be told that the dealership checked my credit and my income and that I was APPROVED then renege on me 9-10 days later. Why even let me drive off the Lott with it at that point ? It was more frustrating that I'm over here switching my fkn insurance charging all my stuff for my new vehicle and I was home for that long period BEFORE leaving for 15 days on a work trip where I could've been there to do a trade back. Calling me that long later to renege on this deal with signed for and then trying to ask for a larger down payment or co signer just seemed so fucking shady to me. It was ridiculous. I LOVE my Kia so I will still reach out to another Kia dealership in the future but this place I wouldn't go back to at all Very disappointed with this place. read more

We had a great experience with our purchase thanks to Andy. So much so that I'm going to give this five stars for the buying experience because at the end of the day the purchase is the most important aspect. He got us into our Telluride. And it's been 2 months, we're happy. But we do have pointers for the facility itself. We've been to other dealers and buying is an experience. Here's our tips for the dealer. - fix your coffee station (it's sad) something as simple as a good coffee station changes an entire experience. (Honda and Jeep have great snack / coffee stations) - fix your vending machines (they were broken) - clean the scruffs on the walls, get new clean office chairs (when you buy a car you want to feel luxury) You're the #2 KIA dealership... let's show out. Coming from a customer, it matters! read more

Car Pros Kia - Car Dealers Near Me - Moreno Valley, California

This dealer is an absolute joke. I bought my vehicle here and unfortunately have resorted to taking my vehicle here for routine maintenance because I foolishly bought into their lifetime oil change package, but they have the most abysmal service department in existence with zero operational standards. I don't think they train their people or hold them accountable- neither variable nor fixed have a clue how to run a store. Quit trying to take advantage of an area like Moreno Valley. It sucks, it's cheap, and it's pathetic. They also had the audacity to attempt to solicit a review for me for $40 off my next service. Look at this garbage. Did your district rep put you up to this? This is a horrible gesture. None of these things were at all done for me. I hate going here. I'm at a point where I'd rather forego the stress of coming here and abandon my oil change contract and go somewhere else. Congrats, you fleeced me out of chump change rather than getting better operationally and creating lifetime customers. Trash business. Do not go here. read more

Car Pros Kia - Car Dealers Near Me - Moreno Valley, California

Still no car or part email you suggested did nothing I needed my car fixed it's been 45 days its under warranty with zero help you can save your comments and actually take the time to help out a customer who bought a vehicle here nothing you said helps in anyway I feel sorry that you think what you said would help anyone read more

After making a 9 am appointment with the service center to have over $1000 worth of maintenance done on my vehicle. I was told the wait would be 3 to 3.5 hours. I decided to stay locally and do some shopping while I waited. After 4 hours I walked back to the dealership at which time I was told it would be another 1.5 hours before my vehicle was done. I told them I didn't understand how they could be when I had an appointment. I was told they're backed up. I asked where in the process is my vehicle. I was told they had just taken the car back to be put up on the lift. So I told him to bring my car out I'm not getting my vehicle serviced here. I'm very disappointed on how patrons time is of no importance. I would gladly spend my money elsewhere. I will never come back here. read more

Just purchased a 2024 Toyota 4Runner, huge shoutout to Luis for the pleasant experience! He was professional and extremely patient with my 10000 questions. Not about pressure at all. Explained everything and made sure I understood him. Ask for Luis when you go here! read more

Car Pros Kia - Toyota 4 Runner - Car Dealers Near Me - Moreno Valley, California

Moe, Giovanni and Nick are simply not honest people. They will pass you around, they won't follow up with you if you start to question their astronomical fees. They treat you differently if you're a woman. Terrible customer service from management down to the few names I've mentioned. I highly suggest Allstar Kia. read more

About 3 weeks ago I went to look for a car in my budget. Salesman Luis Melecio helped out so much with finding my dream car, staying within my budget, and still getting all the amenities I was looking for. I'm in love with my car and I couldn't have made a better choice going with the car he suggested. Even now 3 weeks later he still answers any questions I have about the car. 10/10 service! read more

Car Pros Kia - 2024 Kia Sportage EX - Car Dealers Near Me - Moreno Valley, California

Oh boy, if i knew it was gonna be such a hassle to buy a car from them, I wouldn't have done it. The day I came in to look at a possible car, they tell me that I can't take it for a test drive since they're having the brakes changed. Ok, fine, i'll just come back tomorrow then, mind you, the day before I was already texting a sale's person, Chris, that said the car would be ready that day (as in brakes changed and already done with a detail), so I was already annoyed. At this point, I said i'll come back tomorrow, when I can take the car for a test drive, before I could even get outta my seat, the sale person, Daniel comes in with a better deal. (I should've taken this as a sign that something was wrong with the car.) I ended up finishing the paperwork that day, and the day after, I was supposed to come grab the car. When I came back the next day, before I could even drive off the lot, I noticed there were chips all over the windshield, I let them know and they got me scheduled within the week to fill the cracks. After waiting hours that day, they tell me that the previous owner already filled them in, so that's the best it'll get. I was really annoyed at this point. But, the used car sale's manager, Luis (or Junior), noticed this and told me that he could get the windshield team to come meet me at my house and just replace the whole windshield, which sounded great to me. But that wasn't the only problem with the car. The day I came to pick up the car, I asked for a full tank of gas, which they agreed to, and Daniel went to get gas, a week afterwards, when the gas was getting low, I went to get gas and noticed that the gas latch button didn't even work! I just had to press the gas tank from the outside of the car for it to open, I was like wow, you, you guys didn't have to decency to let me know about this?! The whole process of buying the car and fixing it up took a whole month, I bought the car on the 19th of August, and everything just got fixed today (10th of September). The whole time I was coming back and forth to the dealership, the finance team, more specifically Dayan, gave the impression that she was more concerned about getting the check from me. When I told her I'd be more comfortable giving the check after all the issues on the car got resolved, she just got a manager (Brandon) to basically tell me that if I don't give them the check, they'll send the contract to the bank to get financed. The only reason the review is a 2 star is because of the service team. Manny went out of the way to make sure I was happy with the car. When I was letting the service team know about how I just bought the car from them and all the car's problems, they just kinda gave me an exasperated look when I mentioned the conduct of the sale's team. I guess this is a regular occurrence for them. Let this review be a warning on why you should avoid this dealership. read more

Car Pros Kia - Car Dealers Near Me - Moreno Valley, California

12/08/25 at Kia to get oil change. I pay an extra $100 per month which is $1200 annually to receive "free" oil changes. I was told recently I can only have 2 per year based on mileage. I asked Steven Reinard, service person this morning of when my "free" oil changes take effect again. Steven seemed irritated by my question so I statedd " you seem upset with me for reason". Steven presented himself as condescending and very gruff when speaking with me. Its a shame that this dealership continues to provide my husband and and I bad service. Today I was also told my Kia needs $1200+ of work but when I took Kia to Perris dealership I was only informed to change cabin filter that was coming up. Its unfortunate weve had such bad service here. Alsp, the service group is upset with me because I am asking for a buy back on my Kia 2024 Sportage because moonroof exploded and blew up while driving on the freeway back in February. Case has been open and escalated to Kia customer service for many months now. Called again today still no updated. This is my 70th call since this occurred. read more

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I recently bought a used Mazda 3 from Car Pros Kia Moreno Valley. The car itself is excellent and I'm very happy with the vehicle overall. However, my experience with the dealership had several issues that affected my satisfaction. When I picked up the car, I was only given one key, and unfortunately that key was damaged and glued together. Shortly after driving it, the car displayed a "Keyless Entry System Malfunction" warning. Mazda later confirmed that the key needs to be reprogrammed or replaced, which is a costly repair that was never disclosed by the dealer. I reached out for support, but didn't receive much help or responsibility from their side. Additionally, after reviewing my paperwork, I noticed that some of my information was entered incorrectly, including an email address that I never provided. These kinds of mistakes make the process feel less transparent and less professional. The car itself is great, but the key issue, the lack of assistance, and the errors in my documents significantly impacted my overall experience. I hope the dealership improves accuracy and customer support moving forward. read more

Had a great time purchasing my new family! My salesmen Jesse was super attentive and understanding to my situation and helped me find my dream car! If I ever need another car, youll know where ill be. read more

We had a great experience with Andy and Brandon!!! They literally made the impossible possible for me and my family. We are very thankful and grateful with the Kia in Moreno Valley and specially with Andy. We recommend anybody trying to purchase a car even with the worst credit to go to them and ask for Andy he will do whatever it takes to make it happen.. read more

Car Pros Kia - Car Dealers Near Me - Moreno Valley, California

Wow where do I start I've had this car for less than 6 months they replaced the transmission on the brand new car and even with that replaced I'm experiencing the same issues. Currently in the process of suing for lemon law . I've brought my car back on 3 seperate occasions. Customer service is still TRASH . RUNNN! read more

This was by far the easiest car buying experience I've ever had and it's all thanks to John!! Came in with a schools first loan and he made the whole experience seem less and very honest person what he told us is what we got no BS. So if you guys are ever in Moreno Valley and need a car ask for John Almiron! read more

Check engine light came on - the first available appointment was a week later. There is a shuttle service for local customers if they don't want to wait there but, that shuttle is for 5 miles, 1 way. So if they bring me back to work to keep my car, they will not come back and get me. They have free coffee and decaf. There's vending machines for snacks and drinks. I don't see any free water bottles. Chairs are comfortable enough. They have a cool window so you can watch your car being serviced. There's free WiFi. A very nice Indian man came over and was making fresh coffee. They have a high desk area to do work from. There's a small parts area selling a combination of Kia branded items and cheap imported car accessories. The parts department control the TV remote. Twice I have heard the woman back there say "there's only so much I can do with what's being provided to me". I don't know why she said it the first time. The TV was asking "are you still watching" and counting down to turn itself off and I asked her to confirm that we were indeed still watching and she got the remote, and switched it to Spanish television. Since I am unable to understand Spanish and I am the only person in the waiting area I went back over to a for it to be turned back to what was on, or to any TV show to which she told me "I can only do so much with what is provided for me" she said she can't get back to where it was and has no idea how the remoter works. Idea; Can the remote be left out in the waiting area? Maybe slip it into a holder on the TV wall? Maybe the customers can decide and not involve the overwhelmed parts department? I feel confident that I could do it " with the tools provided ". I was scheduled to come back the next day and my salesman told me he had no business cards but that his contact information is on the upper right corner of my work order so after a few hours had passed I called to check in on my status but the man who answered the phone said "Alex Cota" doesn't work there anymore?! That's the name I have.... He then said he leave him a message - that maybe he was back working there. Very confusing. I guess he transferred to another location and then ba read more

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Since getting my car in December 2025 I've had to have my car serviced a couple of times. Each time that I have gone the customer service has been great. read more

I had an awesome experience with MJ. He was super patient, easy to talk to, and never made me feel pressured. He answered all my questions honestly and really made sure the car I chose was the right fit for me. It felt more like talking to a friend than dealing with a salesman. read more

Car Pros Kia - KIA EV6 GT Line - Car Dealers Near Me - Moreno Valley, California

We bought a new Kia EV9 from this dealership and the window sticker indicates that it comes with charging adapters. Unfortunately, they failed to provide them with the car and won't do anything to make it right even after multiple follow-up calls. The adapters cost hundreds of dollars, and despite repeated attempts to resolve the issue, including contacting Kia Corporate (who they've also ignored), we've received no help or communication. We're extremely disappointed by the lack of accountability and customer service. I won't be doing business with this dealership again and will be sure everyone I know avoids them too. read more

Not the best deal in my interest. Salesman lied just to get a deal done. Pretty girl in closing did not get the best deal in my interest despite having "many financial options". They took the best deal for them and not their customer. I can't recommend. Go elsewhere. read more

I love my car! I Had such a great experience at this location thanks to Luis he was extremely helpful, informative, & had so much patience throughout the entire process. Thank you Luis for making this such an easy process. If you are looking to purchase a car i definitely recommend Luis! read more

Car Pros Kia - Car Dealers Near Me - Moreno Valley, California

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Just came on here to say Nick, from the service department is a TOP NOTCH service provider. So glad he joined the team along Gabriel and Jeremy. I had a terrible experience with someone who shall not be named but I suppose I'll overlook that horrible experience and continue to go there since Nick is there now. read more

BEWARE! Brand new cars in very poor condition and terrible customer service! I recently visited Car Pros to look at a Kia Carnival, and it was an incredibly disappointing experience from start to finish. When I arrived, I was greeted by a salesman and shown to the lot, which was completely packed. The cars were covered in thick dust, had surface rust on the wheels, and looked like they hadn't been moved in ages. It was hard to believe these were supposed to be new cars. The lot was so crowded that cars were even parked in the driving aisle, making it impossible to take one out without moving at least 10 others first. The salesman didn't want to move any cars, suggesting instead that we look at the ones that were easier to access -- including a used model from the prior year. Shockingly, he knew nothing about the features of the cars and repeatedly apologized, saying, "Sorry, I honestly don't know." The overcrowding was overwhelming. We had to squeeze between cars just to walk around, and most of the doors wouldn't open because they were parked so tightly. Frustrated, we were taken inside to meet another salesman, Moe. We had already discussed our desired features with the first salesman, so we assumed Moe knew what we were looking for. Unfortunately, we later realized that the lower model didn't have the interior we wanted, so we had to move up to the top model. To make matters worse, every time Moe brought numbers, the paperwork listed the wrong car. When I pointed this out, he just said to "disregard that" -- but I wasn't comfortable ignoring such a major mistake. After a lot of back and forth, Moe handed me an envelope labeled with Sharpie, showing $799/month with a line to sign. When I hesitated about the price, Moe took us out to see the car, but it turned out the battery was completely dead. We couldn't even open the door to check the interior. Back inside, a sales manager named Karmina approached, aggressively asking what needed to be done to close the deal. When I mentioned wanting to see a price breakdown, she snapped that this "wasn't the car for me" and seemed annoyed. The next day, I spoke to Moe, explaining that I liked the car's exterior and features, but my husband hadn't driven it, and I wanted to see if we could work on the price. Moe told me to come back in. Right before I arrived, he tried to reschedule, but I couldn't, so he said to come anyway. When I got there, the car was still trapped, and I had to wait for him to dig it out. After finally driving it, Moe came back with a new offer -- now $838/month -- and smugly said I should have taken the previous day's deal. He smirked and chuckled at my surprise, claiming it wasn't his fault and that I should have just agreed earlier. At that point, I was beyond frustrated. The dealership wasted my time and treated me disrespectfully. Moe's condescending attitude and lack of professionalism were the final straw. Looking back, I can't believe I put up with all of it. Save yourself the headache and go elsewhere. I ended up visiting a dealership in Palm Springs, and the difference in service was like night and day! read more

This review is strictly for the service department rep Sal. He made my warranty repair super easy and stress free. Appreciate the help! read more

We want to Thank the entire dealership at Car Pros Kia Moreno Valley for a true 5 star experience with our purchase of a Awesome Suv for my beautiful wife!! We are so very glad that we picked this dealership to purchase. I will be recommending them to everyone that we know!!! Scott & Patti G. read more

I had a wonderful experience buying a car from them. Salesman Andy was very informative & a great help in every aspect. The process was fast & easy. I'd definitely go there again for another car & recommend others to go as well! They really work with you. My daughter loved ringing the bell & was saying all day how she bought a car & got to ring the bell. It was a great experience over all! The lady in financing was also amazing & very funny. Making the end process fun & relaxing. read more

Despite multiple visits to your dealership, my car's check engine light keeps coming on, despite being told it would be fixed. Appointments were made, only to be informed of lunch breaks or that the car hadn't been examined. What's the point of making an appointment if the car isn't inspected? Today, the same issue occurred. I spoke to the manager, who assured me my car was ready. Five minutes later, I received a call informing me it wasn't ready and would be ready in the morning. They had my car all day. read more

just got me 2024 Kia forte low miles, all the bells and whistles literally. Thanks to Andy Gonzalez got me through the whole process before I even walked in the building. His hard work made this deal possible! Thank you Andy., and thank u carpros KIA! read more

Let's start with Kenny, awesome customer service. I don't even own a Kia and want to take my car here. Professional and helpful. Also fast my daughter's car was serviced really fast. If yall head to Kia ask for Kenny . read more

Andy helped us out with this Ram 1500. Adjusted and sticked out his neck for the prices and got us to a payment that would work for all of us. Great customer service water and snacks of course. Thanks! read more

February 2026. Still no key from the car I bought in November 23. This could very well be your future if you buy from this shady place. Just a cut and pasted response from someone there. Forewarned read more

Went there for a SCHEDULED oil change at 1 and left at 3 with NO oil change. This place does NOT care about your time. Go here if you have 6 hours to wait. If not go ANYWHERE else!!!! Horrible!!!! read more

I felt very welcomed when I got here to this dealership Ernesto and Karmina are the best is worth the drive out here coming from Los Angeles The time waiting with Ernesto was pleasant and humorous.Karmina was so professional and tries her best to give you what you want read more

jesse sauceda got me approve for a car in The process was quick if you are trying to get approve for a car Jesse will get you in one .

And even crazier car only 5 MONTHS OLD 13 miles when we bought it plus the first bad sign when the ac didn't work but we let that go and now here we are with a CHECK ENGINE LIGHT CHECK IMMEDIATELY and mind u we only put 3,000 miles on it no big road trips or crazy driving what's really going on here now we gotta give her a ride to this place again and see what's going on maybe they will at least comp us some gas for the inconvenience and my mom having to miss work and me too to take her .. lets go!!!! read more

Car Pros Kia - The car - Car Dealers Near Me - Moreno Valley, California

DO NOT BUY from Car Pros Kia Moreno Valley- Worst experience ever Avoid Car Pros Kia in Moreno Valley at all costs. From the top down, this place is rotten: SamMohaghegh completely ghosts you once you drive off the lot--no calls, no emails, no follow‑up--despite repeated attempts. Sales manager MichaelFouad is the same story: promised to call back and never did. Omar, who sold me the car, called only to push the survey--then vanished when I actually reached out with questions. I spent three months calling, emailing, and chasing simple, fixable issues--each time met with silence. If this is how they handle small problems, imagine the nightmare worse situations would be. This dealership is all smiles until taking your money--then you might as well not exist. Absolutely the worst car-buying experience of my life. Trust the bad reviews--they're NOT exaggerated. read more

This dealership is a total joke I left my vehicle in service there communication is horrible they never answer the phone this is a horrible dealership I rather drive out to some other dealership instead of this one read more