If you want to be treated with the utmost respect, professionalism, and friendly real down to earth people who have a sense of humor. Don't walk....Run to Moss Bros Volkswagen of Moreno Valley! They will make sure you leave with the vehicle you want at an Exceptional deal. My daughter & I were in a bad lease contract that left our contract upside down with lots of over mileage. We were desperately needing to get out of this deal because we thought the dealer who put us in this bad lease were looking out for returned customers that were loyal. In the end, Moss Bros VW worked there magic and got us out of those bad contracts. Into vehicles that we loved while purchasing them. The people who diligently made this happen for myself & daughter were David Ruiz(Sales person), Clarence Green(Sales person), Zack Mosely( Assistant Sales Manager), Mark( General Manager) & Ethaniel Baxter(Finance Manager) & team. The wonder person that referred me to this great group was Evette Madril Assistant Service Manager of Moss Bros VW of Moreno Valley. Moss Bros Volkswagen has gained my trust and will forever have a loyal returning customer. They made sure both myself & daughter left satisfied with our purchases. A Happy customer is a loyal customer for Life! :) Thanks again, Katrina & Katora read more

If I could give this dealership zero stars, I absolutely would. I had been in contact with them for weeks about a Golf R they had incoming. Both the manager and the sales rep assured me verbally and via text that there would be no add‑ons or markups, yet they refused to provide any pricing in writing. I even asked if I was first in line for the car and was told, "Yes, you'll be the first person we call when it arrives." When the car finally came in, I got a call right away. I told them I just needed to finish lunch, head home, and grab the car I planned to trade in. A few minutes later, the rep texted me urging me to hurry because "others were interested." I called back to confirm the car was still being held for me since I had a long drive. He assured me it was. When I arrived, I was immediately told another family was also there for the same car. It was incredibly awkward. The car pulled up, and the rep told me they would be test‑driving it first because they arrived before me. I didn't love it, but I figured it didn't matter since the car was supposed to be mine. Then things got worse. We sat down in an office right next to the other family, and I could clearly hear them going over numbers. I asked why they were discussing pricing if the car was supposed to be held for me. The rep said management decided they would sell the car to whoever gave them the better deal. That was the first bombshell. The second came when the manager joined us. Suddenly, all the "no add‑ons" promises disappeared. They piled on add‑ons left and right--including GAP insurance--even though I was putting $29k down from my trade‑in equity. This was, without question, the worst dealership experience I've ever had. The emotional frustration they put me and my family through was completely unacceptable. They may not lose any sleep over it, but I sincerely hope karma catches up with anyone who treats customers this way. Do yourself a favor: don't waste your time at this dealership. You can find better. I wanted to add, they all entered the next room as I was leaving with my family and started laughing. read more

Bought a used Volkswagen Jetta sport brakes started grinding after 3k miles. Who knows what else they neglected to service before selling me the vehicle. read more

Zero stars. They kept me there for hours and told me what I wanted to hear when I was in my car leaving. Then the contract included Lojack and extended warranties I told them I did NOT want. They lied to me and took advantage of me. If your a single woman don't go here. They will take advantage of you. I should've listened to my friend and left, but I stayed and got seriously taken advantage of. Big regrets!! I should've read that contract better and left when my gut told me to. DECEPTIVE AND DISHONORABLE. Classic salesman moves. I should've known better. I will never go to this place again, and furthermore I will warn everyone I know about this place. read more

Thank you for your response, but I feel compelled to highlight the dishonesty I experienced throughout this process. From misleading advertising to secretly switching my loan to another lender without my consent, your dealership's actions were unethical and disrespectful. While I was told my credit would only be run with a couple of dealerships because of my good credit history, I later discovered that **six lenders** placed hard inquiries on my credit report--all without transparency or my explicit consent. This, along with ignoring my explicit request for financing through **VW Financial**, demonstrates a clear lack of integrity. While contracts may have fine print allowing such actions, no buyer should have to scrutinize every detail when trusting a dealership to act honestly. I have no interest in pursuing further action, but I want to ensure my experience is known. I hope this serves as a reminder for your dealership to prioritize transparency and ethical practices in the future. read more

Adriana and Richard are fantastic! I had a terrible experience at Riverside Metro on Indiana. Moss Bros exceeded my expectations! They found the car I was looking for and put an easy deal in place for me! My go to VW dealership and I hope you'll give them a try! read more

so what is gonna happen with all the warranties that have been sold with parts and labor from this dealership after a service

I called Juan a head of time and he was very informative over the phone regarding a car I was interested in. Once I arrived to the dealership was greeted instantly. Unfortunately the car was being serviced so I was unable to test drive today but I'm looking forward to it some time soon:) read more

I can't say enough great things about Moss Bros Volkswagen. I purchased 5 cars from Coachella Valley Volkswagen and I live in the Coachella Valley. Since CV Volkswagen moved to PS and took over PS Volkswagen, their service has been terrible. I couldn't believe how inefficient and rude they were when I called them with a potential major issue with my VW Jetta R-line. I then called and spoke to Manny at Moss Bros Volkswagen and he went way above and beyond to get me in and my car taken care of. I had to stay for the entire time my car was being worked on since I had to drive over an hour away from home to get my car serviced. He made sure to have their shuttle take me to starbucks or anywhere I wanted to go if I wanted lunch. Manny offered to buy my lunch since I was stuck waiting for the repair being done on my vehicle. Thanks again Manny and Moss Bros. I'd recommend Moss Bros to anyone!!!! read more

RESPECTFUL SALES TEAM THAT MAKES CAR SHOPPING ENJOYABLE! 08/31/24 We were greeted by Richard, the sales representative, and right away you could tell this wasn't like other dealerships. Richard asked questions and let us take our time browsing. I never felt pressured or rushed. He answered all our questions honestly. After looking at ALL the models, we knew the best one for us. On the way out, we met the sales manager. He was the absolute best! We shared our plans to checkout other models on our short list. He gave us expert advice and demonstrated so much integrity. He didn't waste our time trying to pressure a sale. He treated us with so much respect. I highly recommend the sales team at this dealership. I hate car shopping and dealing with pushy sales people. We passed several dealerships and literally drove away because of the way the sales people approached us. This was the first one we felt comfortable enough to get out and shop around. Thank you for making car shopping fun again! read more

Absolutely terrible experience at Moss Bros Volkswagen. My wife recently visited the dealership, and the sales rep she dealt with -- Zack (or Zach) -- was beyond unprofessional. From the start, he was condescending, rude, and aggressively pushy. Instead of helping her feel comfortable or informed, he tried to upsell her on everything, speaking down to her like she didn't know what she was doing. He was impatient and dismissive when she asked questions, and at one point even threatened that if she didn't take the deal right then and there, she wouldn't be able to come back and get it later. That kind of pressure is completely unacceptable -- especially when paired with his hostile attitude and total lack of respect. This is not how you treat customers, and especially not how you treat someone trying to make a major financial decision. We will absolutely not be returning, and we strongly encourage others to think twice before doing business here. Avoid Zack (or Zach) at all costs -- we went to Toyota after and were treated with professionalism and courtesy, something Moss Bros clearly lacks. read more

I took my Volkswagen ID.4 (under 14k miles) to Moss Bros Volkswagen of Moreno Valley for a warranty issue and recall. The technician claimed there was an exposed wire under the driver's seat and accused me of tampering with the wiring -- which is absolutely false. This is a new car, and why in the world would I ever damage my own expensive vehicle? They refused to cover it under warranty, quoted me over $900, and then charged me a $300 diagnostic fee, even though it was clearly a warranty diagnostic. I left feeling blamed, disrespected, and overcharged. I will never recommend this dealership or the Volkswagen brand to anyone after this experience. read more

Worst service ever!!!! I have had Vw forever. Never had such bad service. Went in for a diagnostic because we heard a humming sound. My car is a 2023 Tiguan. In great condition. Under warranty. They charged for diagnostics because they say alignment was bad. We have never paid for a diagnostics! We are not mechanics. They didn't give us a chance to say no. Either way they charged us. The guy before us was arguing about the same thing. Never would I recommend to even my worst enemy!!!! Zero stars for them. read more

These guys are a joke. Don't take your car for service here. They are pretty much horrible. I have a 2023 Volkswagen with 30,000 miles had my rear brakes changed out at 19,000 miles because they were at 4 mm took it in for service told them my brakes are at 4 mm again asked if they were covered under warranty was told no they wouldn't be covered until they're grinding metal on metal that seem kind of odd so I called back talk to the service manager and the service manager said the same thing and then he said oh wait no you're not covered under warranty anymore so you have to pay and l asked how was it possible that 10,000 miles from the last brake change I need new brakes and he told me that's the Volkswagen way. This is ridiculous. Will never buy a Volkswagen again and will never purchase a vehicle from Moss Bros again. read more

charged me 221.00 for a missing fuse for my o2 sensor. I don't know how it got to be missing unless they just said it was missing so they could charge me for it. DON'T EVER GO THERE FOR ANYTHING read more

Just got off the phone with the service department. My issue was simple. We got our oil changed at an oil change shop and not this dealership where we bought the car. Unfortunately, the computer wasn't reset and every time the car starts it dings and still shows that an oil change is due. So I called Moss service dept for a quick resolution. THEY COULDNT/WOULDNT help me. The service manager turned into a recorded disclaimer regarding law suits and a lot of unhelpful sentences. I asked for her boss and she told me she was the boss. I asked for her boss and again she said she was the boss. Obviously hesitant to move this call along as requested. Finally I was transferred to someone who said he was the boss. His first sentence was "...see your problem is...". I was looking for a solution not a description of my "problem". Before I spoke he had already called me an angry customer. Before I said a word to him. I can only imagine the call transfer included the heads up "angry customer" on the line which I wasn't. Ultimately he said he couldn't help me. What prompted this review in the hope that they can learn a new approach. Stop telling customers what you can't do. Stop transferring calls so the client can hear what you can't do twice. I know my problem is not unique and a better attitude from the service department would have told my options beyond "check the internet". I thought the call was routine but ended up with both my wife and I vowing to never go back for service unless it was required to maintain the warranty or resolve one of the frequent recalls. When you sit around after hours complaining about horrible customers and how business has fallen off, it ain't always about the economy. Sometimes it's toxic personalities chasing the customers away. read more

Moss Bros Volkswagen - Atlas Cross Sport gift wrapped and ready to go! - Car Dealers Near Me - Moreno Valley, California

Dishonest service. They recommended unnecessary service to you even if your part is still works well. They cheat me on Diagnostic . They hold me there 2 hour but actually they did nothing and told me you need to change your part. But actually the part is good and well. I just go to another Volkswagen dealer and verified it. DO NOT GO BECAUSE THEY ARE DISHONEST read more

I made an appointment for service and they apparently lost it - I drove from Glendora but they didn't care, the service team is rude.

My son, who is active duty Air Force, purchased a 2019 VW Passat here on 12/17/2022 with 17,535 miles on it and he came in preapproved from Navy Federal Credit Union. This is his first car and to this point it has turned out to be a not so great experience with the dealer and the communication of the dealer. The initial salesperson was Chance Eugene. Due to other commitments, I had to leave the dealership once all the initial paperwork was completed so I was not there for the final delivery of the vehicle. Here are the issues that we have so far... 1. The vehicle was delivered with less than 1/4 tank of gas and before my son made it home to Temecula, he had to stop and put gas in it. Before leaving the dealership, he brought it up and was told that because it was a used vehicle they were not required to put gas in the vehicle. I've owned many used cars over the years and the dealership has always fueled the vehicle.. Not in this case. 2. The vehicle was dirty inside and out. There was not even any attempt to wash the vehicle or vacuum or wipe down the inside at all. When brought to the dealership's attention, again they said it's a used car so they don't have to do it. I've always done business with VW of Murrieta, and I've never had any of these issues. 3. My son purchased extended warranty for the vehicle, and there is an strange noise coming from the car's engine compartment and when trying to contact the dealer about the warranty information, there is no feedback or follow up to give information about how to get the warranty work done or checked.. 4. When we initially test drove the car, there were floor mats in the car all around along with the safety kit in the trunk. I noticed today, 12/22/2022, that none of the mats are present and the safety kit is not in the car anymore and my son said the dealer took them out because they said it was a used car. 5. While doing the final paperwork for the vehicle, my wife and son had to walk to another building in the auto mall to do the electronic signing and the computers weren't working so they were delayed another hour and a half to two hours. When my wife mentioned leaving a review they were nonchalant and said again that they didn't care about reviews for the sale of a used car and that we wouldn't get a survey for a used vehicle and said Moss Bros. only sends out surveys for new cars. In short, this dealership has a lot of work to do for customer satisfaction.. I'm a retired Marine and my wife and I have purchased many cars over the years, both new and used and we have never had the experience or issues with any other dealership as we've had here. Even CarMax is more attentive and and straight forward with the delivery and process and follow up. Beware purchasing a car here. Ken W. USMC Retired read more

They let us keep a caddillac for almost a month and then called us and said we needed a different cosigner or we would have to bring the car back we couldn't get a cosigner so it broke my husband's heart because we had to return his caddy read more

Chance was a great salesman. Thank you for your great customer service skills. You made us feel comfortable. Not too pushy like most car saleman. Test Drive was great. We will be back! 5 Stars for Chance! read more

I believe in second chances. I talked to the service department once again and they blatantly stated we will not work on the 4 Volkswagens that you bought brand new from us and we have asked you to go to another place for service. Wow! How cowardly! I received a response from Glenn L. Moss that was actually written by Nick Hassan asking me to call them. I did call again with no response. Nick Hassan was actually the finance manager that did not want us to refinance through Volkswagen of America Credit in 2020 when we bought our car after our lease was up but through a credit card company (Bank) that wanted to charge us almost 15% when Volkswagen Credit had a deal of 2.9%. Refinancing. Something is very dishonest about this. 1. Why would Moss Bros Volkswagen Moreno Valley and Nick Hassan not take the 2.9% interest for themselves? 2. Nick Hassan was with Dodge at the time and now he is with Toyota. So why is he even in this conversation? Anyway, Again - I tried calling again (twice) with absolutely no response or return of a call. It turns out there are a plethora of repairs that are under warranty. They do not want to preform them because they need to repair and replace the parts for free. I get that they need to make a profit, but have some integrity and stand by your product! What I did receive was an incredibly smug and sarcastic reply to my 1 Star review on Yelp. It is actually a joke. (See screenshot in my pictures) and I invite anyone to call Moss Bros. of Moreno Valley Volkswagen and listen to their phrase "At Moss Your the Boss!" It should be "At Moss We Will Treat You Like Trash!" Again please look at the screenshot of the sarcastic and smug response from Nick Hassan who is not even remotely with Volkswagen who responded. What horrible and base people. That goes for you too Yvette and Steve in the service department. How the hell do you sleep at night or look yourselves in the mirror? If I am not responded to I believe I will write a letter to the Attorney General's Office and tell them about the financing of our lease when we bought the Volkswagen and about the refusal to work on the Volkswagens we bought from their dealership. read more

Moss Bros Volkswagen - Moss Bros Volkswagen Moreno Valley I called to discuss the issue of horrible customer experience. Never received a response or call back. - Car Dealers Near Me - Moreno Valley, California

Ohhhhh boy. It seems like the only time I come out of retirement is to write yelp reviews for bad experiences. Loveeee just love the body types of the new Atlas Cross sports. Just like dad bods are preferable in the winter. MSRP price for the 2022 Atlas Cross Sport SE with technology was $41,000. OKKKKAYYY! So I can definitely work with a reasonable payment after trading in my 2018 Atlas. Boy was I wrong lol. Got verbally abused at the same time, got kicked while I was down at this point. We were here on 12/19/21. Ahmed was wonderful, he went above and beyond for us. I can only say nice things about him. Showed us two brand new 2022 Atlas's, one v4 and the other v6. So brand new that we had to go get gas in both of them during the test drive LOL. We really bonded in this time we had together. It was very beautiful and he got snacks/drinks for our kids. Mannnnn I almost asked him if he babysits on the side. When it came down to the nitty-gritty to talk about numbers. Another staff entered by the name of Mitchell to finalize numbers and sell us. We were already sold by the car and Ahmed's exceptional service, just wished it was sold near or around MSRP. Mannnn he was sooooo aggressive, he came in with a piece of paper that shows that we are at a payment of $800 payment a month. Woahhhh woahhhh woahhhh. We said that is way over what we were looking for as a monthly payment. We asked what is the car listed at again? Mitchell said didn't Ahmed tell you? Well, yeah but he did not talk about no financing on his end. That's why you're here buddy. Come to find out they were listing the vehicle at 51k. TEN THOUSAND dollars over MSRP PRICE. Whaaaaaaat had a mini heart attack. Well okay, we were at another VW location earlier and the same car had us at $540 per month quote. He proceeded to say well was it the same car. Same tech. I don't think so. This car we have has the extra stuff. We said yes! Same exact car. He said well can you show me. So we couldn't find it on their website, but it was the same one. Even test drove it and was told it was v6. We went back and forth as usual. He said okay I'll take your word for it that it was the same car. And he just shoots us numbers. How about 560 a month with 1k down, how about 550 with 1,500 down and we don't even need the down payment down. We will give you a month to come up with it. How about this, how about that. At one point he forgot what number he was at to sell us. We then said well, to be honest with our budget. We would have to be around 500 a month to even consider it. We weren't even thinking about putting anything down and just our trade-in. They ended up giving us a maximum 8k for the trade-in since we still owed on it. He said well I make $8,000 dollars a month from my job. I just bought a new BMW, should I have? Maybe not, but it was for me and it makes me feel good. I'm like whaaaat is going on at this point. We said we have a family and we just bought a house. Sorry if our budget is something you cannot work with. And he proceeds to ask us, well are you guys serious about buying a car? OHHHHH NOOO HE DIDN'T. I said that's why we're here. He the says woah woah i'm not trying to offend you. I'm just asking. Imagine hearing that after you have been out all day looking at multiple VW dealerships. At this point we said forget it, let's just not waste your time and my time. We came in here with a number in mind that you could absolutely do, but you want to charge 10k over MSRP. He then says what number would you want to absolutely walk out with the car tonight. We said we already told you and at this point. We are too frustrated and not in the right head space to even buy the car. Ahmed tried to calm us down and got someone else to work with us. Mitchell said what you guys do to him?! He looks like he wants to cry while smirking and laughing. We did not even comment. Another staff and the manager came to try to sell us. Also tried to apologize and to see if we can still negotiate. Honestly, the damage has already been done. Even if you gave us what we wanted, it would not sit right with us. I will attach the photo of the car and also the page of how much we would be paying with our trade-in if they sold us at MSRP with a 48 month lease to buy. I'm just so confused. read more

Moss Bros Volkswagen - Online Ad - Car Dealers Near Me - Moreno Valley, California

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A few weeks ago my family and I went in to buy me my first car ever!! Aaron was the person that helped us throughout the whole process and we are very lucky and happy that we came here because he worked with my parents to find the best deal possible, especially with the car prices being so high right now. Thank you Aaron and the people in Volkswagen that made this possible for us! read more

Moss Bros Volkswagen - Car Dealers Near Me - Moreno Valley, California

Wait time for basic service is ridiculous! They should be up front on how long it will take to service your vehicle. It's not like you have to probe to find the issue, it's a basic oil change! read more

I bought an id4 here after buying two other cars here. The deal was 3 years of "FREE CHARGING RIGHT ACROSS THE STREET AT WALMART AND ANYWHERE ELSE." They sold me on this car and I do love the car, but I have STILL not received the code for free charging and it doesn't even apply to the Wal Mart across the street or even very many chargers at all. There is ONE fast charger in Mo Val at the other WM. Moss Bros, in particular Brett Anderson and our salesman Clarence (who seemed fine until this mess), lied straight to our faces. I have contacted them daily for almost two weeks now and still have not received a code to activate free charging. The code they gave me is already in use and they absolutely will not get me a new code. This car had been driven for 1,000 miles by someone else and that person must have used the code. That's NOT my problem and should have been dealt with before they sold me this very pricey car. I NEVER would have bought electric without the free charging deal. I'm LIVID and will be pursuing further action due to these shady sales techniques and not sticking to their end of the contract. DO NOT GO TO MOSS BROS. YOU ARE NOT THE BOSS. read more

UPDATE!!! ALMOST THREE MONTHS LATER AND THEY ARE SO INCOMPETENT THEY JUST SUBMITTED THE REGISTRATION FOR OUR VW TO THE DMV. The cherry on top, they didn't even put in the correct address. So now, not only am I getting my plates past the paper plate expiration but they won't even come to my house. I have to go down to the dmv to re request them and CORRECT the address they registered the vehicle to. I have never in my life dealt with such an inept dealership. When the DMV employees are laughing at what a bad job they did you know you bought your vehicle at the bottom of the barrel of dealerships. David Ortiz, the general manager, and his dealership is the last place on earth I'd ever buy a car from! GO ANYWHERE ELSE AND SAVE YOURSELF THE HEADACHES! I wish I could give them zero stars and have saved myself the hours of time I spent fixing their incompetence. DO NOT BUY HERE! Over 30 days after our trade in and purchase and they are so incompetent they still have not completed the required paperwork for the DMV or lender after days and days calling to get them on it! Their contractual obligation is 10 DAYS! And then after dealing with their disrespectful manager, David Ortiz, who is equally inept and yells and insults the customer he said let's "unwind" the deal, he wants me to return a vehicle while he has mine and pretend it never happened like that's how a contract works all because couldn't get the contract done on time on his end! Laughable. Needless to say their own attorney has had to get involved and undo all the damage David and his dealership has done! Do yourself a favor and go to VW of Murrieta! Should have listened to family who bought their vehicle there and had nothing but a pleasant experience with superb customer service! read more

This dealership is full of weasels who will back out of a price that they offer. After driving to this dealership 2 times to talk about a vehicle we couldn't come to an agreement on a price and I was ok with that. However, on the third day, I received a call from Jaime offering me the price that I was after. He said they could do that price and asked how fast I could get to the dealership. I live on the other side of Moreno Valley so I told him 10-15 min. While on my way (One exit away) I get a phone call from Jaime again saying he is very sorry but the General Manager told him they couldn't do the price he offered. Since I was already so close I told him I would talk to him shortly. Once in the dealership Mitchel, Jaime's manager, explained that it wasn't an actual offer, he was asking "IF" they could do that lower price, when "CAN" I come. However Jaime admitted to being new and in training and that he made a mistake and he though it was an offer, not an "IF". Either way, I drove all the way down there on a deal that they wouldn't honor. So I asked to speak to the person who said no, they said that was the GM. They explained that the GM was busy...he doesn't normally talk to customers...could I come back the next day to talk to someone else...the GM isn't available. I answered no, I am here, the GM is the person who said no, so I want to talk to them. Then I asked for his name and no one would tell me. I knew his name was David but when I asked for his last name, they stayed silent. I just looked online and was able to find his name, Davis Ortiz, but it's amazing that they wouldn't even tell me his name. After sitting in the office for 15-20min waiting for the GM, the salesman says "hey, it's 6:30 I'm off, so I'm going to leave now" so I get up to go to David Ortiz's office and wait for him there but to my surprise he is strolling around the lobby, the employees never tried to get him, he didn't even know that they called and made me an offer. In California a verbal contract is legally binding, Jaime offered me a car for a set price. The GM said no it was just posturing, however, Jaime already admitted to making a mistake. He thought it was in fact an offer. So why would he posture if he thought he was making an offer? The point of this story is that after three trips to this dealership, a false offer to get me to drive to the dealership again, and lots and lots of unnecessary waiting. I am very disappointed in this dealership. I had bought from them before, but I won't ever buy from them again. I work in a field that I interact with many city officials and the entire Moreno Valley Community, you can bet that I will spread the word to go somewhere else. read more

These guys get one star because they posted a car online and wouldn't sell it to me for the advertised price unless I spent $4,000 on a warranty. That's super shady. Some other highlights from my visit: - A salesman told me that I shouldn't use an interest calculator online to dispute his numbers because "70% are incorrect." - I was told that they can't sell me a car without buying $3,000 in add-ons because "we need to keep the lights on." - The first estimate for the car included the original manufacturer's price which was 13K above the listed price because the car was used. I was told the used price was " a discount" that, at first, they wouldn't give me. They seriously tried to sell me a used car at the original, brand-new price. - I was told I couldn't get a breakdown of their estimates unless I bought the car. - I was told that "these days used cars are going for more than when they were originally sold." In the end, the manager told me he couldn't sell me the car for the price posted online unless I bought a $4,000 warranty because, if not, he'd lose money, Total waste of time. read more

Tried to get a price quote on a used car and the sales person Mariam and supposed GM Guillermo were unprofessional. I live quite a distance and felt no need to make the drive without a price quote but both refused and told me just come in and we'll work with you. I wasn't born yesterday. I've called other dealerships and been quoted a price so it's not an extraordinary request. read more

Very comfortable process!! Very Comfortable pricing as well. Originally I just came to look around, I never thought I'd be leaving with a 2023 the same day! Thanks to Alexiv & Doug, I had multiple options that that worked for me with different financing options as well. They have something for everyone. I'll definitely be bringing future business here read more

Bad experience dealing and buying a car from this dealer. Priced was listed correct but they charged a loot of fees like 3k upfront at the end of the negotiation. Price for the car was listed for $22,800 and once in place they charged $23,800 plus hidden fees like: preinstaled gps, alarm and protection of the paint that didn't ask for, around 3k more. They mistake the process with the downpayment of the car, and for that reason delay the accessories of the car. They charged for an Alarm and GPS service that didn't ask for. They offered pumped gas to my car for all their mistakes and troubles and at the end they didn't keep what they offered. Bad experience and one the worst dealers in the area, buyers beware this dealer at all cost. read more

Just purchased a 2020 Honda Civic from Moss Bros Volkswagen. We had a great experience with Will Pena, who was our sales person! He was very honest and knowledgeable with the questions we had pertaining the car we were interested in. We felt confident that he had our best interest at heart and wasn't trying to just close the deal. Joesph was also very helpful with the questions we had and was able to answer them to our understanding. I will mention that we did not have a good experience with Guillermo. Any question we would ask him, he wouldn't give us a straightforward honest answer which was frustrating. He didn't have our best interest in purchasing the car, but rather up selling the car. read more

I wanted to check out the atlas- and informed the sales associate I wouldn't be buying today. After checking out the Atlas she has me sit down for numbers and I reminded her again I wasn't buying today but sure give me an idea. The first manager came out and told me "you're buying the atlas today! It's the last day of the month so I'll make a deal that works for both of us" I now said again I'm not buying today. A new male manager walked in and said you're taking the atlas today. I said "if one more person tells me what I'm doing I'm leaving" the manager said "I'll go get your key". Customer service is disgusting and they only care about their needs. Just bc I'm not a buyer today doesn't mean I wouldn't buy next month etc. I'll never walk in there again. read more

Nick, Raul, and Bo helped my husband and I get our new 2020 Atlas SEL. It was a breath of fresh air to be treated so well by a dealership. We drove all the way from Culver City to buy just because they impressed us so much. To boot, they gave us a great deal! Meticulous, helpful, knowledgeable, and kind. These are the guys to buy from. read more

Moss Bros Volkswagen - Our new 2020 Atlas SEL which they pulled into the show room, cleaned till it sparkled, and showed me all the features. - Car Dealers Near Me - Moreno Valley, California

Ahmad zamir, Treated me like a brother. He respected my needs and wants. He was supper respectful and treated my kids like his own nephews. I have 2, 3 year olds (twins) and a 6 year old. They felt supper confortable with him. 7star customer service read more

I want to said wow the service are awesome and Erick Amezquita is a good sales consultant and Michael too. read more

Moss Bros Volkswagen - Car Dealers Near Me - Moreno Valley, California

Horrible place to buy from. My car broke within 1 week of buying and the warranty they said would cover it is not covering it. I am beyond disappointed with this dealership and i don't appreciate them trying to sqeeze money out of me. I would NOT recommend this dealership to anyone. read more

We have bought 5 VW over the 20 yrs and this past week we bought our 6th. This is our 3rd from Moss Bros VW. We are proud owners of a VW 2020 Cross Sport! Very roomy and comfortable! From the time our salesman Christian Ivankich opened the door and welcomed us it was the best experience we had in buying a car! Christian made us comfortable by not being high pressured . He is very knowledgeable about the cars he is selling!! This past weekend at Moss Bros VW was the best experience ever in buying a car and it was because of Christian! So if want to buy a quality car and have a great experience in buying a car -get down to Moss Bros VW And personally ask for Christian Ivankich ! He will treat you like family!! And thanks to other Moss Bros family members Raoul, Bill and Nick! Thanks Very happy car owners Fred and Wendy read more

Moss Bros Volkswagen - Proud Owners of a 2020 Atlas Cross Sport from Moss Bros VW!! - Car Dealers Near Me - Moreno Valley, California

As usual, these car salesmen are very misleading, when it comes to making a sale! They bring you in to speak to someone totally different than who spoke to on the phone! A total waste of my time energy, Not to mention gas! Unethical sales practice at best...don't recommend! read more