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    Moss Bros. Chevrolet

    2.2 (419 reviews)
    Open 9:30 am - 9:00 pm

    Services - Moss Bros. Chevrolet

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    2017 Ford Focus $6,649 Moreno Valley Chevrolet
    T F.

    2017 Ford Focus was listed at $6,649 online. I made an appointment with Alex Felix the internet manager. Wednesday 9/13, 6:30pm I show up for my appointment with Alex he immediately turns me over to TK (salesperson). Alex then stated that the sales price of the car "may be higher". I rejected that attempt as I have pictures of the car posted online and an email from Alix showing the online sales price $6,649. Lastly, I've received multiple calls from different people at the dealership since my appointment with Alex; each time I've advise the person calling that I'm already working with another sales person. The call I received today 9/16 @1:20 pm inspired me to leave this review; i received a call from someone stating that he is a sales manager, he was very rude, over talking me and stated the car was never listed at $6,649. Because of his unprofessionalism I'm leaving this review with pictures of the online price $6,649 and confirmation email from Alix for all to see and beware of. Hopefully the sales manager(s) will take a professional approach both internally and externally; uphold the standards of the Moss family brand and spare everyone at the dealership this embarrassment moving forward. I believe people can change, I hope this review helps speed up the process for everyone involved in this matter. Best regards

    Smudge on brand new vehicle

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    20 days ago

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    Glenn L. M.

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    2 months ago

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    1 month ago

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    Glenn L. M.

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    1 month ago

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    Glenn L. M.

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    1 year ago

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    5 months ago

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    Glenn L. M.

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    7 months ago

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    4 months ago

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    Glenn L. M.

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    7 months ago

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    Glenn L. M.

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    11 months ago

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    Glenn L. M.

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    11 months ago

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    Glenn L. M.

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    9 months ago

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    Glenn L. M.

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    6 months ago

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    8 months ago

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    Glenn L. M.

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    3 years ago

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    9 months ago

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    Glenn L. M.

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    9 months ago

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    8 months ago

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    Glenn L. M.

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    8 months ago

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    Glenn L. M.

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    10 months ago

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    1 year ago

    Horrible dealership. I got the same truck at another dealership for $8,000 off without the snake sales and managers from moss bros Chevy

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    Glenn L. M.

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    1 year ago

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    Glenn L. M.

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    10 months ago

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    Glenn L. M.

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    1 year ago

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    Glenn L. M.

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    1 year ago

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    Glenn L. M.

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    2 years ago

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    Glenn L. M.

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    3 years ago

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    Glenn L. M.

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    2 years ago

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    Glenn L. M.

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    Glenn L. M.

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    2 years ago

    Places is horrible still waiting for a refund. That's taking them over four months to give me.

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    Glenn L. M.

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Page 1 of 11

    Moss Bros. Chevrolet Reviews in Other Languages

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    Review Highlights - Moss Bros. Chevrolet

    I came in and Scott was very helpful in answering any questions I needed towards getting a new car.

    Mentioned in 7 reviews

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    Moss Bros Chrysler Jeep Dodge RAM

    Moss Bros Chrysler Jeep Dodge RAM

    2.4
    (488 reviews)

    Well they have a excellent service department I had a great experience and they are really helpful…read moreand they have a great service team Joe was great and the transmission expert mechanic was helpful and there GM Wayne Allen is the best !!!

    Just took my car in for some issues with the display screen and a couple other issues. It was…read moredetermined to be batteries that needed to be changed as well as updates. I wanted an estimate of the total costs before proceeding because it wouldn't be too hard for us to change the batteries ourselves. But we would still have to take the car back for the updates. So we needed to see if it was worth doing it ourselves. Never, have I had such a hard time getting an estimate that broke down each costs. I asked multiple times over the phone and via email. I've attached a screenshot of the last email. Even spoke to a supervisor because I wasn't receiving the full estimate. I asked for, "an estimate for the total costs. Each charge itemized." Over the phone. If you've ever taken a car to the dealer, you pay a diagnostic fee per issue they look into. That will go towards the repairs IF you have them done at the dealership. Now, I thought I had already paid those, which should have been clear from the email and the multiple times I mentioned it. Not once did anyone correct me. I also had forgotten that I agreed to the brake fluid being changed, so that was an additional charge that would be part of the total. Not once did anyone mention that as I asked for my TOTAL CHARGES. I was quoted a little over 1300 each time and the only things noted were the two batteries and labor. I gave up on getting the full itemized estimate (at the time I thought the only thing missing was the charge for the updates and deduction for the diagnostic fees) and agreed to have the work done. Honestly, just kind of gave up as it has been a week without my car. Dealership is about 30mins from us. We go to pick up my car and the total is 1600+. We ask where the additional $300 came from. It's the brake fluid that I forgot about and a 3% charge to use a credit card that came out to about $50. I asked why the brake fluid wasn't part of my estimate. Rather than apologize, the supervisor argued that I had asked for an estimate of the work being done. And the fluid had already been changed. Not once did I ask for an estimate on only the work that hadn't been done. Each and every time I asked for an estimate on the total costs. It was ridiculous that a supervisor wouldn't just say sorry, I misunderstood. Any other mechanic or dealership I've gone to has always provided a break down of the TOTAL. And that 3% charge is something that should be mentioned over the phone so you can bring an alternative payment option if you have one. Just really poor communication and very poor customer skills from the supervisor. I wasn't arguing price, I wasn't arguing that I had already approved the break fluid. I just wanted a breakdown of the total costs. We've come to this location a few times for multiple cars and will definitely not be returning. Even the poor gentleman who was assisting us to make the payment seemed off put by what we hadn't been told and the supervisors answer when I asked why the $300 wasn't part of the total charges when I asked for it.

    Moss Bros GMC

    Moss Bros GMC

    2.0
    (116 reviews)

    I'm really disappointed with their service department. I just bought a vehicle a week ago, and they…read moresaid it would take 2-4 days for a diagnosis. It's the second day, and there's been no word or even an update on what's happening. The service advisor was friendly but didn't seem genuinely interested in helping and mentioned the Service Manager would contact me--still nothing.

    Due to the fact that I had a claim "Song-Beverly Act" I had…read moreto get two reclaims done and I appreciate the service that they did to get that situation out of the way as of the July 19th Of 2025. I was told that my tires were bald and I had to get new ones. They gave me information and promotions with BFGoodrich. They had promised that mount and balance, alignment, wheel tire installation, and anything included with the tires was going to be free if i got there tires through them specifically MOSS BROS GMC MORENO VALLEY. they gave me a Price for three tires each going at $238 with $.97 cents the other tire was a dollar which gives you $239 with $.97 with all taxes it was going To be $770 with $.81 cents. when I had left my truck throughout the day to get the service done along side with my claim, I go back they don't go over the alignment and tire installation price. The only thing they do go over is that with all taxes they give you a new number and they don't go over anything about how they make $160 for their own labor just to find out that I got charged $80 for the installation and $80 for the alignment at the end, I don't save myself $100 and they make profit out of you going from $770 with $.81 to $930.81. At the end of the day, I just kind of wanna look out for whoever wants to get tires to go over every paper document right before you get anything. I am completely unsatisfied with my tire purchases through Moss bros At Moreno Valley.

    Moss Bros Volkswagen

    Moss Bros Volkswagen

    2.9
    (239 reviews)

    If you want to be treated with the utmost respect, professionalism, and friendly real down to earth…read morepeople who have a sense of humor. Don't walk....Run to Moss Bros Volkswagen of Moreno Valley! They will make sure you leave with the vehicle you want at an Exceptional deal. My daughter & I were in a bad lease contract that left our contract upside down with lots of over mileage. We were desperately needing to get out of this deal because we thought the dealer who put us in this bad lease were looking out for returned customers that were loyal. In the end, Moss Bros VW worked there magic and got us out of those bad contracts. Into vehicles that we loved while purchasing them. The people who diligently made this happen for myself & daughter were David Ruiz(Sales person), Clarence Green(Sales person), Zack Mosely( Assistant Sales Manager), Mark( General Manager) & Ethaniel Baxter(Finance Manager) & team. The wonder person that referred me to this great group was Evette Madril Assistant Service Manager of Moss Bros VW of Moreno Valley. Moss Bros Volkswagen has gained my trust and will forever have a loyal returning customer. They made sure both myself & daughter left satisfied with our purchases. A Happy customer is a loyal customer for Life! :) Thanks again, Katrina & Katora

    If I could give this dealership zero stars, I absolutely would. I had been in contact with them for…read moreweeks about a Golf R they had incoming. Both the manager and the sales rep assured me verbally and via text that there would be no add‑ons or markups, yet they refused to provide any pricing in writing. I even asked if I was first in line for the car and was told, "Yes, you'll be the first person we call when it arrives." When the car finally came in, I got a call right away. I told them I just needed to finish lunch, head home, and grab the car I planned to trade in. A few minutes later, the rep texted me urging me to hurry because "others were interested." I called back to confirm the car was still being held for me since I had a long drive. He assured me it was. When I arrived, I was immediately told another family was also there for the same car. It was incredibly awkward. The car pulled up, and the rep told me they would be test‑driving it first because they arrived before me. I didn't love it, but I figured it didn't matter since the car was supposed to be mine. Then things got worse. We sat down in an office right next to the other family, and I could clearly hear them going over numbers. I asked why they were discussing pricing if the car was supposed to be held for me. The rep said management decided they would sell the car to whoever gave them the better deal. That was the first bombshell. The second came when the manager joined us. Suddenly, all the "no add‑ons" promises disappeared. They piled on add‑ons left and right--including GAP insurance--even though I was putting $29k down from my trade‑in equity. This was, without question, the worst dealership experience I've ever had. The emotional frustration they put me and my family through was completely unacceptable. They may not lose any sleep over it, but I sincerely hope karma catches up with anyone who treats customers this way. Do yourself a favor: don't waste your time at this dealership. You can find better. I wanted to add, they all entered the next room as I was leaving with my family and started laughing.

    Moss Bros. Chevrolet - car_dealers - Updated June 2026

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