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    Christine C.

    Keep doing a awesome job helping the people that's in need of a good attorneys who's going to standby them all the way in there injuries and pain and suffering is

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    Review Highlights - Morgan & Morgan

    Paola Cupelli worked very closely with us and kept us in the loop with what was happening.

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    Morgan & Morgan

    Morgan & Morgan

    (432 reviews)

    Downtown Tampa

    From the moment I called to 2 weeks later, it's been very simple and easy and a pleasant experience…read more. Their app makes it that much easier. Also, was assigned a case manager and attorney. Both reached out to let me know they are available to reach via a text, phone call or email.

    I was referred by another attorney to choose Morgan & Morgan for my auto accident claim. At first,…read moreI felt like I had made a great choice because the intake worker, Heather, provided excellent customer service and made me feel very welcomed. Unfortunately, my experience changed after that. I went through two different sets of attorneys and 3 case managers , and I eventually had to file a complaint because of the lack of communication. I believe attorneys and case managers should respond to their clients within a reasonable amount of time. Having my attorney barely contact me was extremely stressful, especially when I had important questions and concerns that I felt were not being addressed. At times, I felt like I had to manage my own case by making sure information and documents were uploaded on time and following up on things that I believed should have been handled for me. I was also referred to a physician and physical therapy office, and unfortunately, that experience involved poor communication and management as well. There were times when I felt like I was traveling to the office more to speak with someone than I was actually receiving treatment. This was especially frustrating because I was already dealing with significant pain from my auto accident. Overall, this was a very stressful experience, but it was also a learning experience. I am not saying that everyone at the firm provides poor service. However, the particular staff and professionals assigned to my case left me feeling disappointed, and I believe there are several things that need to be improved. Looking back, I wish I had done more research and taken more time to find the right attorney and legal team before choosing my first law firm. I sincerely hope I never have to go through an experience like this again. My advice to anyone facing a lawsuit or dealing with an auto accident claim is to do your research, ask questions, and make sure you are comfortable with the attorney and staff who will be handling your case. Communication is extremely important when you are already going through a difficult situation. Best of luck to everyone on your journey.

    Chanfrau & Chanfrau

    Chanfrau & Chanfrau

    (7 reviews)

    Shortly after arriving in Sanford Airport in Florida on…read moreAugust 12, 2022, my sister and I were involved in a very serious head-on car collision. An Uber driver ran a red light at a main intersection hitting the front passenger side of my sister's SUV. We saw the oncoming vehicle only seconds before impact and we had no time to avoid this horrific accident. The only person at the accident who was conscious or capable of answering questions was the Uber driver and as a result the police report reflected ONLY the statement of the Uber driver who lied about the crash he caused. I had no intention of securing an attorney, knowing my sister was not at fault. However, once I saw the police report, I realized I would need to get an attorney, fast. I needed to return home to Connecticut but needed to find an attorney from Florida before leaving.. Unfortunately, I selected William Chanfrau, Jr.; a rude, arrogant, dishonest, and unprofessional lawyer. He made promises he did not keep, refused to accept my recollection of the accident, and treated me with little to no respect. I could not work with this man! Eventually I went to another attorney with whom I was able to establish a respectful rapport. I was grateful to be listened to, trusted, and cared for. He was with a large, well know legal firm, but he took such good care of me for which I am so grateful. I would be remiss if I did not share my review of Chanfrau as no one, especially someone who has been badly injured and is frightened for their future. His staff was lovely. He was horrible.

    They never replied to my email so I called to request some communication. A kind person took my…read morecontact information for a call back. They scheduled a phone call and when I recorded the call all of the contact info outside on my phone number was wrong. The woman took a bit of my info and everything seemed rushed. The woman talking the call gave me the impression like I was wasting her time. Also, I never received any of the emails after the call that was promised. Also, no one ever reached back out to me regarding the determination on my potential case. Bad business!

    Morgan & Morgan - personal_injury - Updated September 2026

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