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    Morgan Auto Supply

    1.0 (1 review)

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    7 years ago

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    Pep Boys - Broken valve cover bolts in head

    Pep Boys

    (129 reviews)

    Great and friendly customer service. Service was completed and satisfied. Was super helpfulread more

    If I could leave negative stars I would My vehicle is a…read morefleet vehicle I made my appt for 1 pm initially yesterday- my early afternoon appt cancelled so I change my appt and was able to bring it in at 11 Great Needed an oil change and inspection (I knew based on prior pep boys along with the inspection I was probably going to need brakes - last year was tires - year before brakes - etc) Oddly I got a text at 12:05 pm and my inspection report was there - but no tech assigned Wow - i can see passed - no light on... and I didn't see brakes - WOW- I did see a picture of the brakes though At 4 I called and they said it would be ready around 7 I got a call at 5:14 that it was ready and I went to retrieve my vehicle When i got there - the bill was $1700 I was shocked because all it went in for was oil change and an inspection and no one mentioned a word on anything else - I go to pull out of the parking lot - the car was bucking and the engine light was flashing - I called and drove it right back- they drove it into the back and came out a half hour later and said it was a loose bolt ? I went to leave again and didn't even get passed the front of the store and the issue is still happening . They brought it back into the back- after about an hour the front desk kid- I asked him what was going on- he said well we put in bad spark plugs ? What why are you changing spark plugs for an oil change - he said I don't know- he said you asked for an engine diagnosis and the engine light was on- I said no - there was no lights on at all- until after I went to pick it up. They said it would take a few minutes to get good spark plugs -they didn't have them in the store and had to order them from a different store ps it was not finished yesterday In the meantime I called my fleet company who told me that they were told I said that the car was misfiring and the engine light was on- which is a blatant lie- first of all how the heck would I know they car was misfiring ? And honestly it's a fleet car- the car is well maintained and taken care of by my company . Plus - I was back at my house at 11:14 pm(based on the uber logs) and according to the report from the communication thread attached with my receipt I complained about the problems or it was sent for approval at 1- which is an hour after I received the text with the diagnosis that no lights were on and I believe they were looking at brakes but it passed inspection ... I don't know what kind of scam you ( or your employees) are running over there - but my company and the fleet company are aware of the situation - of performing services that were not remotely necessary - fabricating 'driver complaints' .I did not ask for any other services other than oil change and inspection. I didn't even get a new message that my car was brought back in last night - because they totally screwed up a car that had no issues other than needing an oil change and inspection . I picked it up today and was told it was a clogged air filter ?!! What? I said what happened with the bad spark plugs from last night- the kid at the desk said idk he just heard it was a clogged air filter - and it was extensively test driven this morning (there's no miles other than the 1 I put on trying to drive out of the lot twice ). I don't know if this is what you do to fleet customers or all your customers - but I can assure you - I will tell my story to everyone - and I personally will never step foot in any pep boys again- Oh And I was refused a receipt today for the additional repairs that were supposedly done

    Morgan Auto Supply - autopartssupplies - Updated June 2026

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