I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

If I could leave zero stars I would! I've been a loyal State Farm customer for almost 6 years!…read moreMoved from Vegas to join this office in 2016 and the office workers are excellent but today I spoke with Richard for the first time and he was SO mean! He usually doesn't answer the phone, and I see why! He has zero people skills. And could not wait to hang up the phone on me all because I wanted to know why my rate had an increase. Also, he didn't seem like he knew what he was doing at all (probably because his staff do all the work for him) he couldn't accurately figure out why my rate increased and then I suggested maybe it's becasue my Drive Safe and Safe fell off and he confirmed that was the reason (It is a program that allows discounts). Well, he told me that I didn't call them back in October with my odometer reading, which I acknowledged and after that I asked for an alternative way to decrease my rate and he kept trying to hang up and stop talking to me! Wow! The worst customer service ever! Then I asked him why he feels he has the right to punish a customer for not calling the office with an odometer reading by being rude and not wanting to be helpful and I called him out for repeatedly trying to hang up on me and he apologized and transferred my call to someone else! What a jerk! Condescending and high and mighty! I can't wait to transfer offices. He makes State Farm look bad. If you end up choosing this office, just know that the main guy is super incompetent and rude and entitled. He has terrible customer service and thanks to his front office that make him look good, he's somehow able to keep customers going back. The only thing going for him is his staff which are amazing.

The agency staff are very friendly and knowledgeable. They are an excellent source of knowledge…read morewhen buying new insurance. I had one claim, both Trish & Nikki were friendly and easy to work with throughout the claims process. I would recommend them to anyone. Service does matter!!!

He is impossible to get ahold of. Do not go with this guy. He doesnt respond, call back, or answer…read moreAT ALL.

One of best Insurance Companies I have ever dealt with. Chiew always go beyond my expectations!!…read moreAlways there every step of the way!! Helping with the best possible insurance available. Spent many hours, even late into the evening, helping our family get all documents complete to be able purchase our new vehicle!!! Thank you Chiew Insurance your our #1

My experience was exceptional customer service. Nancy helped get me the best price for my monthly…read morerate. She was very friendly and professional. I highly recommend this company and ask for Nancy! Friendly, professional, extremely helpful and accommodating.

Omg ! Kristi is amazing she went out of her way and above and beyond her kindness and service was…read morebeyond customer service I would recommend her to every person who needs car insurance..thank you

I was called by Tony Metcalf. He was following up with me on a online interest for a quote I had…read moredone. I can't say enough about how helpful he was. He took the time to explain everything little detail to me and compare it to my insurance I had at the time (which I found out was actually terrible) I never once felt like I was trying to be sold something but that he was just trying to help me the best he could. He made Allstate look like a great company and I ended up switching at the end of the call. Again I am so thankful for Tony's help and kindness. I hope the right person reads this because he deserves to be recognized! Thank you!

I have been working with Mario Razo for a while now, first for my auto coverage and now for my home…read moreowners insurance. Love how he is always accessible and willing to answer all my questions. If he doesn't have all the information, he makes sure he gets back to me once he does. Very responsible, helpful, and caring agent. Would recommend him to anyone.

I appreciate always knowing that State Farm is knowledgeable and able to answer all my questions…read more Insurance Agent Arthur Hover has been a wealth of knowledge in understanding which policy is best for me even though when my circumstances change.

I just spoke to Arthur about Life insurance since I'm getting married this year. He did such a…read morewonderful job answering all my fiancé's questions as well as the ones I had. That made the process so easy and smooth. I'd recommend him to all my family and friends!

Christina is the best EVER!!!!…read more She has been my broker for 2 years now. She's sooooo helpful and fixes all my lame brain errors. I am truly thankful for all she does!

Extremely unprofessional and refused to respond to multiple attempts to find out the current states…read moreof quotes. Then went on vacation without notification leaving us in a bind to find a policy in time for the closing on our house. Terrible customer service. This is the response you can expect from Christina when you ask about the progress of your Quote "I do the quotes in the order received and I have several other clients that I am quoting as well. Since your home is in the brush area, it takes more time to search for a carrier. I had received your quote from one of the general agency and I was about to e-mail your quote to you when I just read your e-mail. Your e-mail was rude and I do not tolerate disrespect to me. Based on that, feel free to find another agent. Christina Day Insurance Services"

Huge appreciation to Allen, such a gentlemen, got me a quote on spot, so quick and simple, very…read morecommutative, amazing customer service, truelt love acceptance insurance, they are so welcoming and just overall amazing!

Helpful employees, although they charge a $28.00 fee to make any changes to your policy...read more