We've been tenants for about 10 months now. It's kind of sad to see 2.5 stars in your home complex…read moreprofile I've had way more great experiences than bad ones! We move ALOT! We come from the woodlands where everything is nice so finding this gem was nothing short of a miracle! I mean NO CARPETS! Top of the line amenities it's always clean. (At least aside from when PEOPLE DONT PICK UP AFTER THEIR PETS) but that not the complex fault. The staff has been great, they remember us, they're happy to help and answer any questions. The gate ALWAYS WORKS! Unless there's an outrage but they go above and beyond to prepare all tenants for all of this! The maintenance is incredible, super quick, respectful and kind! Even change your lightbulbs if you need it! I'm alone sometimes and I've never felt disrespected or as if I'm a bother when I need something fixed. It's safe, my children love to play in their balcony it's actually roomy enough for them to get some chalk and play outside! Don't get me wrong. I've complained about noise and I mean that's also not the complex fault! It's just the Inconsiderate people that don't have any respect for others. I mean if you want to party or rearrange your entire furniture or even play video games and scream at the top of your lungs don't do it at 3 am when others are sleeping. That's not good apartment community behavior. The staff has handled everything in a timely manner and also in a profesional one. For those complaining about the pool and bringing extra people I mean cmon if you had a pool would you like random people coming Into your yard to use your things. Come take a tour, come see for yourself, nothing is ever perfect. But not everything is horrible like some make it seem!

This complex does NOT care about your safety…read more Another resident's visitor randomly physically confronted my girlfriend, damaged her car costing almost 4k worth of repairs, and threatened her afterward. When we reported it, management took no action. No lease violation, no trespass notice, no ban, and they wouldn't even move her parking spot as it happened near where my girlfriend parks. He now has an active arrest warrant and is being prosecuted because of this incident and im stuck waiting till the police report comes back to file an insurance claim and to have the complex managers even breath in my directon to help me at all. He isn't a resident, he just comes here to visit someone who lives on the property. They received no lease violation either, and he still isn't trespassed or banned and is still actively coming into the property. If something happens to you here, don't expect the complex to hold anyone accountable for anything. You will be treated like dirt. Also for bonus points there are no cameras in the garages or anywhere it seems, there's roaches and bugs everywhere, and the gate has been open for what seems to be over half the time i've lived here... Oh and I was told that this didn't meet their requirments for them to act on anything LOL so short of you bleeding out then most likely you are going to be out of luck. Stephanie Sellars is the individual at the property who has been "communicating" with me and has very unhelpful during this siutaiton. I've seen her name mentioned in multiple reviews so that should tell you all you need to know. Also not to mention the BBB profile for this company / property is terrible every single review is a negative 1 star review. Go check it out im not even joking.

Moved in at the end of June and Kristen was such great help getting settled in fast and quick…read more Amazing team

Putting 5 stars to boost their ratings. They deserve better than a 2 or 3. I'm a current resident…read moreand I have no major complaints. The apartment units themselves are not bad. We've had our eye on these a long time before we actually moved in. And the management and ladies in the office are wonderful. They're very flexible and inclusive of their residents. Best experience I've had so far with any properties managers.

Had a really bad rat problem when living here. The metal stairs are honestly terrifying if you have…read morekids. There is a lotttt that needs to be re done and they usually just move you in as is and it sucks. Lots of counter tops that need to be refurbished- lights that are out and I will say the manager truly does try so hard and I appreciated that but they need to be torn down.

I was here for 2 years. Gabby, the property manager, is sweet and wonderful. I loved the private…read moreparking, personal yard and quiet. Easy access to Beltway 8 & Highway 225. The property cleanliness was also often maintained.

Wonderful...I lived there 2 to 3 years ago.. And staff is…read morevery helpful... I would move back there anytime.....

My apartment was not very clean. I believe the people who lived in the apartment before me were…read moreslobs. I have had to replace the washer, dryer, electric outlets, shower and bath handles. There is mold in the shower. They have white wire shelves everywhere which in the closet is not great to hang clothes on. Gym is average not a lot of equipment. People do not pick up after their dogs tons of poop on the lawns. The apartments need to be upgraded. The dishwasher now just falls open, refrigerator opens and closes funny like it is off kilter. I have only been here a month. Yikes!

Lauren and Jennifer were amazing throughout the application process! They were friendly, attentive,…read moreand always quick to answer my questions. They made everything easy and made me feel welcomed from the very beginning. I'm so excited to be joining the community!

I want to share my experience with this complex so others are aware. Your vehicle will be towed if…read moreit isn't properly registered--even if you provided your vehicle information when signing your lease and assumed it was already added. Apparently, you are still responsible for registering it yourself. If you don't, you could end up paying around $350 to retrieve your car from a tow lot that's about 20 minutes away. When calling the office to ask about it, Jennifer said they could add the vehicle to the system at that point, but they couldn't help get the car back. Should have read the fine print was her only solution, even though the parking rules had been explained verbally different that only paid spots were restricted and other areas were fine). I'm glad others have had different experiences here--I just wish mine had been the same.

There's rats, the elevators are only fixed whenever we complain,pee are on the carpet,the place is…read morenot even clean I DONT RECOMMEND!!!!

I toured these apartments last year when I found out they were completed being built. The tour was…read morevery long; started in the morning and ended by the noon. The leasing agent was great and friendly. He had a lot to show me. The dog park was small and in the direct sunlight. A lot of amenities such as extra storage on top of garage space. The leasing agent showed me inside another tenant garage to see how large they were. The prices of the studio unit was crazy expensive! I was quoted $1,600 not including all of the fees! A studio unit not the one bedroom. Can you believe it?! Highway robbery. I liked the high ceilings of the units with the crown molding, stainless steel appliances, and white cabinetry, but I didn't get that homey feeling. It felt like a cookie cutter generic apartment. I decided against renting here.

Beautiful senior affordable apartments in Pasadena TX. Great location with wonderful amenities and…read moreexcellent social events and service. The staff is so caring.

From the owner: Hampshire Court Apartments is a community that caters to the young at heart.read more

REPOSTING due to management deleting our review.... I'm following up again regarding the unresolved…read moreplumbing issue I reported over 48 hours ago. The water remains cloudy, and the odor has significantly worsened throughout my apartment. With an ice storm forecasted in my area, I'm very concerned this could lead to frozen or burst pipes and further damage or health risks. I need immediate contact and confirmation that this will be addressed as an urgent matter. I want to specifically recognize Dalia in the office for her outstanding concern and customer service. After days of issues with my sink and not getting a response, I went to speak with her directly, and she immediately took action. She called the emergency maintenance line right away and made sure someone came out quickly to inspect the problem. While the issue has been fully resolved, the emergency technician was actively contacting his supervisor to see if they could come out the same day, which showed real effort and urgency. Dalia genuinely listened, cared about the situation, and did everything she could to help instead of brushing it off. It makes a huge difference when someone in the office actually advocates for residents, and Dalia did exactly that. I truly appreciate her professionalism and dedication.

Bait and Switch - be careful…read more Villages at Parktown owned by Mission Rock Residential lured renters in with the promise of a private patio and a six foot fence. Private patio and six foot fence was advertised on their website in at least three different places. In addition, while taking a tour of the grounds, I asked what we could do for shade, since this is Texas, and I was told, by management, that I could put up a canopy. Well a tornado damaged some fences, mine lost one board, so Villages at Parktown owned by Mission Rock Residential, decided they would put up all new fences. The problem is they put up five foot fences instead of six. So now there is no longer a private patio, because the fence is only five feet, and well, the fence is now only five feet. To add insult to injury, Management of Villages at Parktown owned by Mission Rock Residential sent out notice that no longer will any shading devices be allowed on the patio. This is Texas people. No more canopy, no umbrella, no shade! It's really hard to enjoy a "private patio" they brag about on their website when it's 85 degrees at 7 am and you have a five foot fence. I reached out to Villages at Parktown owned by Mission Rock Residential management and I was basically told, in my interpretation, it's not in the lease and we can do what we want. I reached out again and asked if they would let me out of my lease since they lured me in with promises of a private patio, six foot fence and shade. I let them know I no longer felt safe because it was now easier for anyone to see into my patio and jump the fence. Villages at Parktown owned by Mission Rock Residential manager Nichole Harper, told me "we are not responsible for your safety" and would not let me out of the lease, and would charge me the full remaining amount on my lease and a penalty fee. I asked since all these changes were made without any notice to the renters, and they promised one thing and then took it away, would they at least meet me halfway. I was basically told, in my interpretation, to jump in a lake. I did send an email to the Director and the VP of Villages at Parktown owned by Mission Rock Residential and did not receive any reply. Bait and Switch - be careful

Jerome Washington was absolutely delightful to work with! He jumped on my project and kept at it…read moreuntil we found the perfect property. He was available, responsive, and just super nice to work with. I would recommend him all day long!

This company is amazing. They contacted me immediately after I messaged them and that set the…read morepattern for the rapid service I received all along the way. I appreciated being listened to, and my needs being quickly perceived and matched with likely apartments. Copious information was provided to assist my research. The process of making contacts was facilitated throughout. And I have ended up with the perfect apartment! My experience was awesome.

I am disappointed and enraged with the quality of the unit # 1835, when I moved in it was flea…read moreinfested and the washer did not work. Their pest control guy told me that it was eggs from the previous tenant. Note they signed a contract that the unit would be ready to move in just as I did to stay for the full duration of my lease. I say all of this to try to convey the irritation I endured on a daily basis, to briefly word that statement as professionally as possible. It was beyond frustrating, I was unable to move my emotional support cat in because of the fleas, I was bitten from morning to night on a daily basis until they were finally taken care of with gas. But not before they sprayed twice giving me hopes both times the nightmare was over. I had a hard time sleeping being constantly bitten, trying to track down and squash them by hand so that I could sleep. For the first month their in unit washer did not work which meant that I couldn't wash my clothes in unit to get rid of any flea eggs left on them from the previous tenant. How did no one notice? I didn't dare take them to someone else's house to risk spreading the fleas that their company left me with. It took multiple visits and me calling daily to get any update on the washer's replacement. When maintenance came to "fix it" they said that the motherboard on this one had been fried before, why wasn't it tested before you signed the same contract that I did and moved in a new tenant? I finally received a replacement and an "I'm sorry for your inconvenience." I know that their facility washes the gym towels in the model unit so why couldn't the community gym go without clean towels but I could live in a unit without a working washer? The apartment itself still has animal hair in the "fresh" paint job that they did before I moved in. When even still I found a sticky sap like substance all over the kitchen baseboards and drawers. If I am expected to clean before I move out, why weren't the previous tenants or their staff held to the same degree? Maintenance constantly uses parking spots for their golf carts around 4-6 pm when they have a driveway and garage causing many of us to park outside the gates. At one point cars were being stolen from our community, if we're paying well for gates, washing machines, parking, cleanliness, and security, why weren't any of these working when I moved in? What in the world are we paying for? The other tenants constantly break bottles in the pool and surrounding area, and rather than clean, or use their cameras to punish those responsible it they'll close the pool for a few days. I picked this apartment so that I could tan by the pool, and in my limited free time working 12 hour shifts and most weekends I find the pool closed more often than not. It's a non smoking complex with multiple smokers near my unit who smoke daily and nothing is done. The two room gym's 1 fan doesn't work, the soap dispensers are always empty, and can you tell why I wanted to leave early? I only ever received apology's, nothing substantial. The way they operate their business is unprofessional and disorganized. I attempted many times to receive any compensation for the nightmare I was put through and was met with an email stating that all of my concerns had been "addressed." No I'm sorry, no reduction in fee's, nada.

Avoid This Place at All Costs - Especially If You Own a Car…read more Living here has been one of the most frustrating experiences I've had with an apartment. The parking situation is a nightmare. There aren't enough spots for residents, and management's solution is basically to leave everyone at the mercy of the towing company. Instead of fixing the issue, they tell residents to call the tow company themselves if someone parks in the wrong spot. Worse, the towing company patrols like vultures. If your permit expires--even by minutes--your car is at risk. I registered my car, but due to a situation that was out of my control, the permit lapsed temporarily. It expired for 35 minutes. By the time I got everything back in order and went to renew it, my car had already been towed. It cost me $340 to get it back. Even guests aren't safe. If someone visits and you don't register their car right away, even if they're only there for a few minutes, it could be gone before they leave. Imagine walking out with your guest after dinner and realizing their car has been towed. That's happened here. Multiple times. The entire system feels like a setup to trap residents and squeeze more money out of them. This isn't just inconvenient--it's predatory. Don't move here unless you want to constantly worry about your car being towed from the place you live.