Morgan's paws is such a happy, welcoming place. My dog thinks it is paradise and I always leave there with a smile. The staff are so warm and friendly, and they truly LOVE all of the pets. I cannot imagine why their ratings are not higher; this place is an absolute gem. My dog has had grooming services, does doggy daycare regularly and has been boarded. She always comes home tired and happy. read more

The owner is a real menace that doesn't take accountability for the things that go on in her business. I've never had a bad experience with the other employees, but the owner has been a nightmare every time we've interacted, and that attitude is reflected in the quality of their kennels and building. I won't be returning any time soon. Side note: Don't bother leaving tips here. The employees don't get a single cent of it because the owner steals it all and gives them pizza parties instead, which is straight-up illegal. You'll be paying extra for nothing. read more

Had my Cat ( KitKat )Groomed here.....Excellent Service ....Excellent Grooming .....Highly recommend ! !

Staff was very welcoming everything was clean and dogs were very happy to be there . I took my dog to Greenlin pet resort ( multiple locations ) and they didn't let my dog play with others a lot and he got very depressed so I switched and now my dog comes home very happy and loves going there to play read more

As a past employee here is all you need to know. Owner & manager have good intentions, poor delivery. Owner struggles with her anger control and makes sure everyone has a bad day if she is having a bad day. Safety concerns for both staff and the dogs that attend daycare and boarding, although owner is working to get a lot fixed. Impossible to bring concerns to owner without negative repercussions I.e being cussed at, put down/talked down to, or blatantly ignored. Owner talks behind employees backs. Toxic workplace drama often. Can be the best place, can be the literal worst. all depends on the owners mood of the day. read more

I have been boarding my two dogs here for many years and have had zero issues. The staff is extremely welcoming and huge dog lovers. My dogs are always excited to go there. read more

I'm seeing some terrible reviews and I feel the need to share our story. WE LOVE THIS PLACE! Our rescue dog has been attending Morgan's Paws for 10 years. He has severe anxiety and cannot be left home alone. This facility has taken such great care of him and has been so understanding of his anxiety and special needs. He has leash aggression but LOVES playing with other dogs, so they set up to take him in the building through a back door so he doesn't disrupt other customers. He has a weak stomach and gets sick sometimes and they still care for him through his boarding stays and make sure he is clean and fed well. One time he was injured my other dog (nipped on the ear, which is not uncommon when playing) and they took him to their vet to get stitched up and paid for the whole thing. We understand he can be a handful and still every time we show up with him, the employees seem happy to see him and show him love. He is the sweetest and most lovable but is just a little "extra". We are so incredibly grateful for the owner, Karla, and some of the long term employees that we have had the pleasure of knowing for this long. They even allowed us to do "on-call" boarding when we were pregnant with our first child and nearing the due date. They have been wonderful and we will always recommend this business! read more

I used to take my shy rescue for daycare a couple times a week for several months for a 1/2 day just to get more socialized. At first it seemed she was enjoying it, but she wasn't drinking any water or peeing while there ( she peed like a racehorse and drank the well dry every time she came home ). I asked them to please offer her water, please just kind of keep an extra eye on her until she got more used to the new routine, etc. I was pretty rudely told there was plenty of water for all the dogs and she'd drink if she was that thirsty, and pee if she really had to go. I didn't like their attitude, and stopped taking her after a month or so. I'm sure if my sweet girl was given just a little bit of extra attention things would have worked out just fine. I know literally a hundred people that either take their dogs to daycare or have them watched at home, and I hope the owner reads this : YOU HAVE GONE WAY DOWNHILL IN THE PAST YEAR OR SO. YOUR REPUTATION IS ONLY GETTING WORSE FROM WHAT I HEAR. CHANGE YOUR STAFF OR GET OUT OF THE BUSINESS IF YOU HAVE NO COMPASSION FOR ANIMALS NOR RESPECT FOR THEIR HUMANS. PEOPLE PAY GOOD MONEY FOR YOUR SERVICES. YOU NEED TO START RESPECTING THE IMPORTANCE OF GOOD CUSTOMER SERVICE OR YOU WILL SOON HAVE ZERO CLIENTS. read more

We took Big Guy here on recommendation from a friend. This is an old warehouse/manufacturing plant of some kind. They have every service known to cat-dog kingdom! boarding, day care, self serve dog washes (what we went for!), retail store and indoor pool! it was open swim when we were there and the dogs were besides them selfs having fun. Staff was friendly and helpful. We got Big Guy loaded up into the standard grooming bath and gave a good scrub. use of the blow dryer, towels and shampoos, 45 minutes we were out of there. Plus no mess for us to clean up, no aching back and Big Guy got a bag of his favorite sweet potato treats to boot. Everybody wins! read more

Bruiser goes to Morgans Paws for daycare 3 times a week and loves going there. You can tell this because he pulls to get inside and if no one is there to take him back he barks and barks to get someone's attention until they take him back and then pulls them too. All of the employee's I have dealt with are wonderful, that includes any past ones and well as current ones. You can tell the employees just love the pets that come in by the way the interact with the owners as well as the animals. We have taken advantage of the many services they offer: daycare, boarding, self serve pet wash as well as the groomer, and of course the store. I can trust the pet foods they offer there to be good for Bruiser. I have not had any issues with the service we have received since we started taking Bruiser there in 2006. We will continue to take him there until we move out of the area or he can't go anymore. read more

They just increased their prices and changed their terms and conditions. There must have been an incident of some kind. Not sure I will continue using them. read more

I take my German Shepard/Lab mix (Max) to Morgans Paws for daycare and occasional nail trims. You can see Max's body language perk up as soon as we go in, and see him prance out out with tail straight up. He has a good time there. The Ladies who work there are pleasant and helpful. I have used other Doggie service providers and the people were not as kind or friendly. Bottom line Max is happy there. read more

Awesome awesome place. They have grooming, doggie daycare, a pool, and an awesome selection of holistic food + toys. The people who work there enjoy the dogs and have a passion for them. Totally recommend this shop! Supporting local businesses like this is also awesome (: -Para read more

I had never boarded my dog anywhere. I was nervous about leaving her for the first time, but the staff made me feel so comfortable. She had a great time! In fact when I picked her up and drove away, she cried! I highly recommend boarding your animals here, the staff is friendly and informative! read more

We have been using Morgan's for our 2 dogs for 7 years. Great service. Dogs love the pool.

Absolutely terrible experience with Morgan's Paw over the summer of 2017. I picked my dog up after a 17 day stay to find out that he had a scratched cornea and a piece of his nose missing. The scratched cornea was so deep my vet feared that it was life threatening. No-one at Morgan's Paws had noticed that my dog was half blind and in extreme pain. Even after being told to look out for any behavioral changes since he was a senior dog on medication. How long had he been in pain? I also called a few times to get verbal confirmation that he was fine. I was told he was eating well. When I picked him up he had lost 15% of his body weight. That's not eating well, that's not eating at all. For their lying and complete lack of care this place is a disgrace to the pet care industry. Avoid like the plague. Zero stars. read more

I wouldn't even take a stuffed dog to this establishment. I heard they were under new management now, but it turns out that it's really the same owners. I had been going to Morgan's Paws and had no issues with service up until yesterday. I will NEVER step foot in this business again. I used to trim my dog's nails myself, but as she has gotten older, she's gotten grumpy when it comes to having them cut. I always hear her whine and yip from the back, but she fussed at me so I thought it was completely normal. Plus, these are supposed to be professionals, and I assumed she was in good hands. Not long after I got my puppy, I took him in for his first nail trim with no issues. We went in about 2-3 months later, and I could hear him using his big boy bark and growling. Then I heard him crying. For a moment, I swore I even heard someone yell at him. He almost never cries - even when roughhousing with other dogs. The girl brought him out and said he had been bad. I commented on the fact that I heard he was upset. Deep down, I really wanted to step back there to the door and ask what the problem was during the whole situation. She told me to work with him on touching his paws. I explained to her that I had been because I could touch his paws or whatever with no problem. I even went through the rundown of the previous nail trimming experiences. He had them trimmed there with no issues. The second time was at the vet where he squirmed, but I held him still with no major reactions from him. The groomer at Petco also cut them and bragged about how well-behaved he was for a puppy. I even took it a step further by adding in an incident where a child stepped on his tail, and he never moved an inch. This is a dog who is being trained to become a therapy dog because of his temperament and love of people. So his reaction was totally out of character and raised a lot of red flags for me. Another customer was there with her two dogs, and she noticed blood on the one dog. The girl that had taken my puppy back came around to check his paw. He growled at her when she touched him. He has never growled at a soul. It turns out that it was coming from his tooth that was not bleeding prior to us arriving. For the time being, I chalked it up to him losing a couple teeth earlier in the week and left. I checked his paws when we got to the car, and he just sniffed my hand but never pulled back or reacted. He was in distress and panted for 30 minutes after we left. I ended up going by my vet's office just to have a vet tech look at it. Because there was no blood coming from the tooth prior, the vet tech said it was highly likely he was allowed to smack his face against something during the incident and for me to watch the tooth. She also looked at his nails, and he was perfectly calm the entire time she had her hands in his mouth and touching his nails. My puppy is the happiest, friendliest, and most docile dog you will ever meet. There is no way he was just "bad" for a nail trim. I don't think he felt safe, and it also leads me to believe that one of the people back in that room was rough with him. I wish I would have taken the time to read more reviews before I had taken my other dog now. I can guarantee you that this is one business I will no longer support. read more

I recently attempted to board my male Dog at Morgan's. When signing my dog up for his stay, the manager was tense and unpleasant. She also tried to tell me my dog was a breed that he isn't, and then was snappy when I corrected her. Not a big deal if she's just a random person but this is a place I plan on using for a service and I expect some equal respect and common courtesy. When my husband brought our dog into Morgans, to our surprise, he hiked his leg to "Mark" some food they had at the front on pallets. My husband corrected our dog immediately and was embarrassed and also apologized but was met with an unnecessary comment of "you can't let your dog pee on the merchandise". I think we knew already that the dog shouldn't pee in Morgan's that's why we corrected him immediately. When my husband apologized again the woman responded with "yea" To us it didn't seem like she was very accepting of the apology. I've never been in a dog place/store where they give so much grief about doggy accidents and such. My dog is a presa canario, which can be a visibly intimidating dog on looks and size alone, but he truly is a loving dog loves people and all other dogs. He is just a year old and we've never seen ourselves or heard from other boarders/ or vet that he has acted aggressive. When I called today to check on how he was doing after dropping him off about 6hrs earlier, being its his first time at Morgan's the manager told me that he was being very aggressive, won't let anyone near him, is lunging, snarling etc. I asked her a few questions about how he's being approached simply to find out if he's being cautious and possibly could be eased into meeting the "walker" because he loves people and isn't typically like that. Mind you I have fresh cooked chicken that I gave them for feeding when I dropped him off and I can't imagine him not being enticed to walk up and greet someone whose feeding him chicken, but I don't think they're trying many methods to meet him. Anyhow the manager just told me that they're all professionals and know how to handle dogs it's what they do for a living in a very condescending irritated way which made me, the customer feel very talked down to. Bottom line I think my dog is nervous in the new environment and he won't get to be taken on a walk, because the manager feels nobody can get near him, but it would just take a little effort for him to open up. Id expect that from a boarding facility they would have a little patience to get our dog to feel comfortable. I sent my brother in law to go rescue my dog, I can't imagine the shunning he's getting there at Morgan's Paws. I don't recommend their customer service nor their ability to handle broad dog breeds with consideration. read more

We had our dog ready to stay here for our vacation. Less than one week before the vacation, they told us the kennel was full and they could not take our dog. This place is terrible!! Staff is nasty and rude. There are much better places than this to take your pet. read more

Our dog has attended Morgan's Paws for more than three years. Some weeks she is there once and other she is there three times! Every time we go away we board her there and would take her no where else. The service is friendly, knowledgeable and efficient. Molly feels special and I feel so good dropping her off there! read more

We love our dogs and totally overindulge. It's tough to let them go to a kennel or daycare but when the need does arise, this is the only place that we trust will take care of them. They are great. read more

This place is awful! Management called me after I had to cancel my boarding appointment without giving 48 hours of notice (I only gave 40 hours of notice) to let me know that I was going to be charged my 25.00 deposit. When I attempted to talk to the employee about this, she hung up the phone on me! When I called the next day to speak with the mananger, I was told that they have hired two new receptionists this past month. That is no excuse for hanging up the phone on a customer. If that is how they treat people, imagine how they treat dogs. I would never take my dog to this place! read more

DO NOT TAKE YOUR DOG TO MORGAN'S PAWS!!! Everyone is extremely rude. The back is extremely unsanitary and the workers don't even treat the dogs that well for what is being paid for the treatment. The treatment towards the employees from what I have seen first hand is not very polite either. They all seem like they are very stressed out and don't want to be there that's why their employees change so often and cannot keep staff. If you need to board your dog last minute it's fine but it's way over priced for what you receive. read more

The girl behind the counter was extremely helpful in giving me details about doggie daycare. However they lost me as a customer for daycare and boarding because they discriminate against pitbulls (which my dog is not I just think it is extremely wrong) I hope this will keep other people from using them as well. Oh as long as your paperwork doesn't say pitbull you can take your dog there... so your dog can infact look like and be a pit but the paperwork must say otherwise?...that's laughable. I'd like to meet this idiot of an owner. read more

Just got back from vacation and I had booked a stay for the dogs from Saturday to Saturday. When I arrived they told me I had booked the dogs to stay until sunday, which I know for a fact I only booked for Saturday to Saturday because we have had this beach trip booked for almost 8 months. Like many others I had a huge problem with the manager calling me a liar and threatening me to pay for Sunday because she was certain we booked until Sunday. I have been taking my dogs here since they opened and have spent enough of my money at this place to get a little respect from the manager. She pretty much replied that she didn't care about the business I've given them and mentioned she had to turn people away for their own mistake in the reservation. Not to mention we had a death in the family a few days before our vacation and we weren't sure if we were going to cancel our vacation as well as our reservation at Morgans Paws. When I talked to an employee about this issue they told me I was going to have to pay for the reservation. How's that for some customer service? Someone needs to go in and clear out the unhelpful and rude staff from this place. This should be pretty obvious, but I will no longer be giving them my business. read more

My dog was going to Morgan's Paws for about 3 years. She enjoyed the people there and was always excited to go. The people that work in the room with them always seemed friendly. I was called by the manager who told me that my dog attacked another dog and then bit a handler and that she was not longer welcome there. I was told that she had been having problems there with aggression for some time. But this was the first time anyone had said anything to me. I question what happened because my dog never had problems with aggression before. After speaking to a former employee, she agreed that my dog was never aggressive there. I'm not sure what actually happened. I called the manager a couple of days later and she did not bother to return my call. I would not recommend Morgan's Paws unless the management changes. read more

We found Morgan's Paws a few years ago for our dogs to have a play day weekly. The staff is so attentive to our dogs. They know us when we come in. They have grieved with us over the loss of one of our pets with us. They are some of the most caring people we have ever met when it comes our pets. Our dogs start to get excited when we turn the corner of their street. thank you, morgan's paws read more

We have been using Morgan's Paws for daycare and boarding for the last 4 1/2 years. The services they offer are excellent and the staff is outstanding. I would and do recommend them to anyone looking for a place where their pet will be able to run and play in a safe caring environment. read more

Not the Morgan's Paws of years ago. My dog was attacked while attending daycare. I understand that animals do that, but I am extremely disappointed in the way the staff handled this. They cleaned him up and made no mention that he was attacked. When I brought to their attention that his ear was torn from his head, his eye was torn at the corner, and he had a deep puncture wound on the top of his head, they initially claimed they had no knowledge of anything happening and suggested this may have occurred prior to him coming in. Many versions later, the stated that the attack was unprovoked, but still would not provide detail. The staff was very cold and uncaring with regard to what happened. To make matters worse, they continue to allow the aggressor to attend day care. I pulled my dog out immediately. Morgan's Paws is no longer the only daycare option in York County.. My advice is to look elsewhere. read more

As a long time repeat customer of Morgan's Paws both for boarding and their grooming services I was very disappointed to say the least when our $25 deposit was sacrificed when we cancelled our boarding for one night. My wife was told we only gave them 46 hours' notice and they require 48! A bit stunned by this she requested that we use the deposit for the next time we boarded our Lab or had her groomed. Normally a business would accommodate such a reasonable request, particularly from folks they have a relationship with. I called Morgan's Paws myself and spoke with manager Carla who has the customer relationship skills of a rabid wolf. Pleading my case to Carla I was informed "that's our policy!" I stated to her "that is the worst thing you can say to a customer!" At which time she said "thank you" and hung up on me. If Carla is the owner I suppose she can do as she wishes. If I was the owner Carla would take Customer Relationship 101, and should she repeat her rude behavior to anyone again I would dismiss her. Ok Morgan's Paws, you have my twenty five bucks, but another kennel will get the hundreds of dollars I will spend on boarding and grooming in the future. Business is never so good that you can justify treating your customers with a total lack of respect. read more

If I could give a zero star rating I would. I live in Manchester. I took the time to call in and ask about their services and to see if they would be able to clip my dogs nails even though he is a rescue and afraid of everything before going all the way there stressing him out. I described past behaviors at other places. Like rolling around on the ground and not getting up. I was told to come. I get there and the groomer never came out to meet him. She had the lady at the register run back and forth to talk to me and answer my questions vs talk to me herself. She (groomer) was very rude (I could hear her as I waited outside). I wasted gas money driving there and stressed my dog out making him go through a drive for nothing. Very unprofessional and disappointing. I would think if you work in this field you meet all types of dogs and would be prepared to meet all of their needs. To not try and be unkind shows me this is not a great place for people that care about how their animals are treated or how they are treated. read more

Will not be taking our dog here again. It is nearly impossible to get someone to answer the phone. You must leave a message then they'll call you back. In my experience, they are not very customer friendly. We actually took our dog here once before and had a horrible experience from a customer service standpoint (waiting 20+ minutes to pick up our dog behind another customer with multiple employees walking by and not one saying hello or we'll be right with you) and our dog coming home with a cut on his nose with no explanation or word on this from the employees. We originally thought we'd try again (since every place has bad experiences & flukes) but again had a lot of difficulty with customer service and rude employees so we ultimately decided to take our dog (and money) elsewhere. read more

Took my pet there for grooming. When i got pet home found razor cut and bruise. Thought i would check Better Business Bureau as a back up. MP rated F as in failure. The would not respond to BBB or to consumer who made complaint. They put on a good front with animal agencies but management fails to respond or when they do they respond with an attitude. read more

My experience was negative in general. Two of the three daycare visits, he was nasty when I picked him up. His white fur was yellow and wet and he smelled so bad that the car windows had to be down. I had to bathe him each time. I was told that the areas are disinfected each day. That appears impossible given our experience. Also are child daycare's allowed to lock your child inside and demand to charge the equivalent of a two day stay to your credit card before opening the door if you are ten minutes late? I call that extortion. read more

I have been taking my dog to Morgan's Paw's for five years, until recently they have been ok. But last Saturday I went to drop off my dog, I got the times mixed up and as soon as I walked in the door the manager yelled at me like a child for being late when I explained that I told them I would drop off the dog 15 minutes before closing she basically called me liar! To further the situation I forgot my dogs updated shots papers which was completely my fault, the place was closing and although she would still be inside would not allow me to bring the dog back with the paperwork a half hour later and knew I would have to cancel my trip without her help. Now she had no obligation to help me as I was in the wrong but between being called a liar and absolutely no customer service lets just say they lost what could have been a life long customer for 30 minutes of their inconvenience and rudeness. So if you want poor customer service but ok facilities for your pet take your animal her or do yourself a favor and go somewhere where they care for both the people and the pets. I just hope that manager never finds herself in a position where she needs help from someone else in life. read more

We need a place to board our two dogs and have visited and toured several kennels. Morgans Paws was recommended so we stop by to have a look. We asked if we could have a tour and the staff said a tour of what. They said we were not permitted to tour the facility but could only look at web cams. The staff was very rude and not friendly. Every other kennel we visited more than graciously offered to show us their facility. How would anyone board their pet at a place that you can't look at. What do they have to hide. well we will never go to this place again. Be sure to look at the other comments. Funny how 11 comments are deemed not recommended by Yelp. Interesting. read more

The management at Morgan's Paws is terribly and inexcusably rude. It took us MONTHS to schedule a meet and greet with our puppy because of their extremely limited schedule. When we finally managed to arrange a visit, we made one wrong turn (I'd never been there before) and arrived 10 minutes late. We were greeted with not a hello, but rather "you were supposed to be here 10 minutes ago". We then stood there for another 10 minutes while the woman we were scheduled to meet with giggled and looked at pictures on an iPhone with another client - certainly not conducting any meaningful business. I was finally informed that I'd need to reschedule. After months of waiting and an hour round trip, this was totally unacceptable. If they want to impose such a strict policy, than it should be made ABUNDANTLY CLEAR in advance. At the very least, a minimum degree of courtesy and a polite apology would have been warranted. This was extremely disappointing and I'd encourage you to look for someplace friendlier and more professional. We won't be back. read more

I scheduled an appointment for my dog to be evaluated before they would accept him into doggy day care. I showed up on time for my appointment, however I didn't have the form completed. The manager said I would have to reschedule the appointment and they would not take my dog. Well, seeing how they only evaluate dogs at noon every day I am now left keeping my pup at work. When I asked if I could fill out the form while they completed the evaluation the lady said NO, the manager would not allow that.....Really? Come on' I live 45 minutes away and now they won't take the dog because the form wasn't completed before I arrived. Then she stated they wouldn't accept my pet because his vet shots don't have an expiration date. Even though it says he was born 2 months before the shot was given, they said the shot could be expired......Again, come on' The shots don't expire in 2 months. Use common sense people! This is such a disappointment. I was really looking forward to being a customer and now I irate due to customer service. Like similar posters, it seems like the customer service really needs to be addressed. Anyways, I already called Greenlin Pet resort. read more

horrible - the staff is nothing but rude and demeaning. if how they treat people is any indication of how they will treat your pet - i would run not walk away! i would never recommend this facility to anyone! read more

Fisher is a Boxer & we were taking him to dogie day care, he would limp when he would leave,we discussed this with them like three different times & kept blowing us off,we were told he would go into the medium dog room since he weighs 50 pounds but every time they would put him in the large dog room & every time he would limp when leaving, he was being put in with 100 pound dogs that"s double his weight, the fact that they did not care if my dog was limping is just scary that people trust there precious baby's with these monsters !!!! So i had enough & reached out to the manager today & I tried my hardest to be nice, she is not nice & could care less about customer service or my dog or any one else dog as far as that goes,so I explained that i will not be bringing my dog back there anymore & would like my money back for the days i had prepaid for which was one full day & two half days which was 50.00 & of course that money is nonrefundable, this along with when i would pick Fisher up how bad he would smell & they would hand me all his dog food back that i sent for him to eat & of course they did not feed him or he did not eat,either way its not good, I wish i could give them a negative 10 worst experience ever, Please do not send your precious Dog to this awful place, they deserve so much better !!!!!!! read more