Dr. Kevin is great and provides wonderful care to our cats. All of the staff are kind, caring,…read moreprofessional, and show great patience with our cats who are less than joyful about being at the vet. Patton Vet is about 30 minutes from our house so there are tons of closer vet offices, but we love Patton so much that we are more than happy to make the drive. Last June, we sadly had to put our 21 year old baby boy kitty to sleep because his body was worn out. Everyone at Patton was so kind and supportive of us during this difficult time. They gave us plenty of time to say goodbye and even followed up with us a few days later to see if we needed anything.

Love Patton Veterinary, they work with you to support your pet's needs. Having a large rescue dog…read morewith lots of issues and fears, it was good to find someone who listened and worked with us.

Our dog was struggling with gastrointestinal issues, and not only did Dr. Ludwig help us identify…read morethe problem, but our dog is now full of energy again, like a puppy. It's clear that Dr. Ludwig truly cares about animals and doesn't want to see them suffer. He always puts the animals first, and that's exactly what you want in a great veterinarian.

We took our dog Chloe there Dr Ludwig was the best vet we have ever had. He took the time and…read morelistened and got down on the floor with Chloe. He knew what he is talking about. Yes now he May have made the wrong choice in his personal like but he is human and we do make mistakes. I hope things work out for him bc he is a good vet!

I been going to them for years and they are the best great care Dr. Sloat is the best when I had to…read moreput two of my cats to sleep they were so good and cared so much Well I am back I have a Emotional Support Cat so he will be coming there Thanks Everyone there

Took my boyfriend's children's dog, who they've had for over 10 years, to the YCAH. Upon checking…read moreout, I went to make an appointment for our new puppy, who has been being seen by a different office, not affiliated with this one. They somehow messed the paperwork up and linked the two charts together and when I tried to get it straightened out, they told me they could not do anything until they get "permission" from the ex-wife, as she is the primary person on the chart. The ex wife has never even met my puppy, nor myself. The office had no problem doing office visits and accepting payments without a phone call to the ex-wife over the past however long from my boyfriend or myself when we bring the older dog in but now we can't make an appointment for our puppy without having to talk to the ex-wife first. When I told them OK then I will cancel my appointment and take her somewhere else, they had no issue with losing a customer. In fact they were pretty rude when hanging up. You definitely won't catch me bringing either dog back into this office.

We needed compassionate care for our 16 year old dog. The staff was wonderful and Dr. Dave treated…read moreour pup as if she were his own. I highly recommend this veterinary hospital.

Hello Dan, Dr Daniel A Pike DVM…read more I'm contacting you because of the rude experience I had this morning with your receptionist around 8:55a. First words out of her mouth were, "WHAT are you here for?" You and I both know that a receptionists first phrase should have "hello" and "help you" in it. Not to mention the gentleman behind rolling his eyes with me at her. Then his eyes got as big as plates because of what she did. Your receptionist and another lady came to make excuses and blame comcast for them not answering calls while I was sitting in your parking lot. The two of them came back out again to tell me that Rick was not coming out. My reply was, "who is Rick, I didn't have a appointment with Rick, I have an appointment with the owner." Your receptionist replied," Ohh, dr Dan is not here today." Great, your receptionist who made the appointment(5/7/25@11:37a) with you is now telling me you are not here. My reply after all of that was, "well, you better find someone who is." I next watched your manager, front manager who came out to tell me that she can make an appointment with you and that she, "isn't a doctor." I said, "that's obvious, you're not wearing the right clothes." She then defended bad actions and doesn't want me harassing her receptionist. My reply, "You go ahead and make that appointment and I'll contact him(you) about this." The front manager then said she knows the truth about comcast and I'm the one lying. I laughed at her, "so you know that Daniel wanted a place to park in the shade so he bought the building next door." The building next door that comcast, back when comcast was a phone company that covered Dover, signed a deal with the ower of that building so comcast can't be kicked out of Dover. To all the doubters out there. I can say it because I was there. I watched Daniel park in the shade by the building and asked if he wasn't worried about getting towed. He replied, no, I'm not! For you to not be worried then you'd have to own it..... He got a smile from ear to ear. That is when their(Dover Area Animal Hospital) phone problems started, and have continued for over two decades! They knew it would be a problem and did it anyway. Their excuses are exactly that, excuses. I see you and only you, outside, because of those two and there constant problem causing. Maybe David, in a pinch. When I'm at Sunday's I hear good things about David and you. Your receptionists and their manager, people have a lot to say about them. I don't care if it's a woman or a man or something in between, as long as they do their job correctly. I miss your mother being there. This would never have happened. Our first experience with the company was in the early 80's, for our goats. David and you have a great reputation around here. Unfortunately your receptionists and there manager have the opposite reputation. This was written at 10:23a this morning, being sent now. This will be copied and mailed also. Fyi: To the people who think they see smiles. They are not smiles, they are shit-grins, laughing at you. Respectfully waiting for your reply,

Parking was great and I was in and out for an early morning appt. Highly recommend for bloodwork!read more

Please don't take your animal to this vet. I now know my cat had a urinary blockage. Despite easily…read morerecognizable symptoms (that were instantly picked up by the emergency vet in Lancaster) my cat was given steroids and painkillers. When I said there seemed to be an infection on his mouth, they said his neck was injured. I took him to another vet and they identified the problem immediately; a chipped tooth that was irritating his mouth. Both instances were easily identified by other doctors. My cat could have died from a preventable cause had I not left this vet. If you care about your animals, you shouldn't consider this vet.

I took my cat for euthanasia and they did not allow me to stay with the cat for the procedure. They…read morehad me pay then I was told I was free to go. I have no idea what happened with my cat?? very unsettling. I won't go back again.

We have had nothing but great experiences here. We were going to another vet that was closer to us…read morefor our 2 female Frenchies. Our 1 female got pregnant & when our vet dropped the ball on her due date, we called Black Horse in a panic when she started going into labor. They told us to come in right away even though they were extremely busy. She was admitted & I sat tight while they confirmed she was going into labor. They prepped her for her c-section & told me I could come back in 2 hours. They called me with an update about an hour later. I spent that time gathering up all of our vet history paperwork from our previous vet & just like that we switched over. We had 4 beautiful, healthy puppies & will never go anywhere else! They take very good care of us at every visit, never try to sell us anything that isn't necessary & their prices are very reasonable. They saved her & her puppies lives. We are forever grateful & are expecting litter #3!

This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

The worst "Customer Service" experience of my life! We went there about 20 years, but were finding…read morethem to be a bit pricey, so in March 2026, I asked basically this question on a Downingtown Facebook page "Any recommendations for a Vet in Downingtown, and not the Animal Hospital at Thorndale. Thanks." That is all I said. I didn't say they were pricey, incompetent or anything else. Just a simple query. We decided to keep our check-up appointment for our English Labrador Retriever in early May 2026 b/c they are close by, we know them, trusted them and they had our dog's records. My husband took off an afternoon of work to go with me b/c we have a big Labrador Retriever and he is a handful. We were in the exam room waiting for the Vet to come in when some very snotty young woman named Allie came in and said she was "The Practice Manager" and read me my Facebook post from March back to me, like I was in grade school. She was rude, accusatory and had a real attitude problem. She said "they were surprised we were back, after my Facebook post and she takes her job seriously" and asked what our problem with them was. I said they skewed pricey. She said they would recommend "lower priced Vet options" and subsequently lectured me in a very condescending manner on all of the costs a Vet's office has. No shit Sherlock. Next, she refused to have my Labrador seen there. My husband was absolutely livid in 2 minutes and walked out with the dog. My husband is literally the nicest man in the world and a well known and very highly respected Marshallton BoyScout Troop leader for 12 years. It takes a A LOT to piss him off. I stayed and was beyond outraged and I wondered why that stupid, snotty, rude young woman didn't call us before we trucked in there with our dog to tell us they wouldn't treat our dog. I am a 57 year old corporate lawyer and it was absolutely the WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!!!!!!! Sadly, they had provided excellent veterinary care for 2 of our dogs for about 20 years prior to this horrific experience! Very sad ending to a 20 year relationship. My own mother (she was a very well respected and well known private Golden Retriever breeder in Chester County for many years) sold the founding veterinarian practice manager (Dr. Joan Yarnell) a Golden Retriever back in the day. Such a shame....