I was sent to pickup my CPAP Equipment at Mori Medical Equipment in Vista. I thought to myself "...Oh, not them!!" Mori has NOT changed in 3 yrs. This time Mori Med. Equip. was selected by Scripps Sleep Center (Obviously, they have not read the reviews.). where I was to get my CPAP equipment. I tried my best to switch to a different provider with no luck in doing so. Since this was my first time going to their office, I could not find it. The GPS did not get you there. I had a 1:00pm appointment at their facility: 2320 La Miranda in Vista. I called the office to get directions but the phone system said they were at lunch from 12:30 - 1:30pm and I could leave a message. What's the deal!! I had a 1pm appointment!! I tried to leave a message but the mailbox was FULL. The phone system also said I could speak to someone if I entered their 3 initials, which I did. The AI assistant said the categories were empty and hung up. Now you know this wasn't anything I didn't expect since I have dealt with Mori Med. Equip. before and had a similar experience. NOT my first rodeo with these people. They have not done anything in the past 3 yrs to improve themselves. It is only a suggestion but if you read your reviews, they will tell you step by step what you need to do to improve your company's outward facing reputation. All the ONE STAR reviews have explained their problem sufficiently and stating accurately the problems they are seeing. This information in the right hands can not only improve the morale of your employees that face the storm of insults and anger on a daily basis, but also increase your bottom line. With the reviews in the ONE STARS at the same or more than the FIVE STARS reviews, all new customers will be looking elsewhere. This can't be good. I hope you have major improvements in your future !! read more

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I must give another shoutout to Mori Medical-- this time for the awesome JUAN GARCIA! Mr. Garcia was supportive, patient and professional. A true example of customer service. This is a great company who focuses on " Doing things right " and like Louis-- Juan went the extra mile for me. Keep up the great work Mori Medical! Michael read more

The young woman who helped my husband was kind, knowlegeable and professional and she'd only been there 3 months. However, the place is a cluttered mess! Stacks of papers and stuff everywhere, dog bed in the reception area, oh yea, and they sell fresh eggs and the receptionist was playing on her phone behind her computers. The room we were seen in had two cluttered desks, random stuff on the walls and we were squeezed in a corner for husband's CPAP fitting. Really unprofessional. read more

Good experience. Short wait time, knowledge people. Close to my home. They have the supplies at the office. read more

Extremely bad experience with Mori Medical Equipment. I have had a billing complaint that I have been unable to resolve because no one is ever available in their billing department. I have called and left numerous messages to no avail. No one ever calls me back or is available when I call. The receptionist is very nice but always gives an excuse why I can't be transferred to their billing department to discuss a problem which I believe is duplicate billing by this business. This situation has spanned several weeks and still no one will talk to me regarding billing. I have reported this business to the BBB due to this problem. Don't get hooked into using this business. They are unethical and shouldn't be considered a business that is safe and on the up and up. And if you use them be prepared to be cheated by deceptive business practices. read more

I got CPAP equipment in San Diego on 4-7-26 (Tue), I was told if I returned it before 30 days had lapsed, my Ins. wouldn't be billed. I returned it on 4-13-26 (Mon.) after using for 2 nights & weekend passed. I have double ins. coverage, and 2nd. ins. sent a statement showing Mori had attempted to bill Ins. Co, 4-24-26, and was denied due to duplicate bill. Mori had billed both ins. companies on 4-27-26, and paid $98.39 & $393.58. I called Mori Billing and was told I misunderstood the 1st. month was free, if I returned it prior to 30 days, which I did. So I asked if the returned, unused, still in sterile packages, surplus supplies would be credited to my ins. companies. Billing woman didn't know. Supposed to talk with supervisor and get back to me. 1- I was told one thing in the beginning, and told that was wrong when I questioned the reason for payments even though it had been returned. 2- Why was one of the entries on the statement denied due to duplicate billing. 3- I assume no on ever asked the Billing person about crediting ins. company for any of their unused, returns. read more

The delivery of the hospital bed was fine, but their phone customer service in the billing dept. leaves much, much, much to be desired! No calls back, curt service & no empathy. read more

Took forever to deliver the equipment ordered by the sleep doctor. When it arrived it did not work. Waited to have them come out to have them fit me for the correct mask cushion. They never showed up and have not followed up. Do not do business with this vendor read more

I moved to San Diego from Orange County where I had dealt with another medical equipment company for years. I can't say enough good things about Mori Medical. Danni and Mike are so kind, caring, knowledgeable and quick to take care of all of my needs. This is a special business that really cares about the people that they serve. Highly recommended! read more

Having used Mori for 10+ years, I have never had a complaint and can only compliment them on their great service. Too many ME companies are difficult if not impossible to deal with. Not Mori, they are knowledgeable, never over-charge, sell superior products, and ship long distance. Excellent! Thank you Mike, and all the reps. read more

Giving them one star because no stars are possible. My mother was prescribed for a CPAP machine which was provided through this company. Initially she had difficulty wearing the machine. Needing advice, I called their office to inquire about the device and if there were any adjustments that could be made to help her get accustomed to using it. The representative that I spoke to at that time took the information on my mom and the machine she was using. Once she looked it up, I was told by the representative to have my mother not use that machine due to a recall on the device. I thanked the representative and immediately discontinued use. Twice after that inquiry, I phoned their office to ask if there had been updates as the status on the recall. I was told that everyone was waiting for a company named ResMed(?) to give further guidance. After that time, no information was provided. A few weeks later I was called by another representative from this company asking if my mother needed any supplies for her CPAP machine. A little confused about her question, I told that representative that my mother was not to use the machine because we had been advised by her company to stop using it due to a recall on the device. She seemed to be unaware about the recall but agreed that it she would look up that information and call me back. THE VERY NEXT DAY, I received a call from someone at Mori who insisted that I was never told, by anyone from their company, to have my mother stop using her device. This made me a little angry. I have no experience in CPAP devices other than what I have been instructed to do. I asked the representative why would I have told my mother to stop using the device if I had not been instructed to do so. She kept insisting that it was not anyone from Mori Medical who told me to do that. (Calling me a liar I guess) A few days later I received the a letter saying my mother had not achieved the usage criteria required for the CPAP device and to return it or be charged for the cost of the machine. I returned the machine, wrote down the representatives name that I returned it to, and sent them a certified letter explaining my dismay with their company. Their response to me was to send me a $29.95 bill for some gel cushion they say came with the initial device...that is also not true. There are so many medical device companies out there. Do your homework, read reviews. These folks seem to have an integrity issue. read more

My previous CPAP supplier was a disaster to deal with. Fortunately, I found Mori Medical Equipment through my insurance provider. They remind me every three months of the supplies that I'm entitled to and ship them promptly. Bonnie has been my rep and her customer service is outstanding! TEN stars!!! read more

I was visiting from out of town and forgot one piece of my CPAP which prevented me from using it. Mori medical equipment sold it to me for a very reasonable price, all the other stores I called could only sell me the entire mask device which would have cost four times more. This is a belated review. Thank you! read more

Danielle is fabulous! We have a VOSCN ventilator. Anytime I contact her she responds quickly. We have been through a couple of crisis and she helps / gets what we need every time. She makes sure we have the monthly supplies we need, gets or replaces any extra equipment we need. She has made living with a tracheostomy and on a ventilator easy and we are able to get out and go places all the time. She is so friendly and caring, it is a real pleasure to work with her! read more

This has been one of the most pleasant companies to work with. They have gone above and beyond to assist my mother with her oxygen needs. All of the staff are super friendly, knowledgeable and helpful. I would recommend this company over and over again! read more

My first complaint. Mori Medical was contracted from TriCare to provide a hospital bed for my daughter with Cerebral Palsy. They did that. They brought me a USED bed in March of 2020. Mori Medical charged TriCare full price for a new bed on a lease to own program. Mori Medical stated thats just how they do it. So Mori Medical charged Tri Care the monthly price of $100 plus dollars for a used bed, which that amount would more than cover the price for a new bed. New bed is about $1000 plus or minus depending on the style. Google it. My second complaint is that now in May of 2021 the wired remote for the bed has stopped working. The wired remote controls the head and foot lift and the bed height up and down. I called and asked them for a replacement wired remote. After troubleshooting the problem with Mori Medical over the phone they wanted to send someone to repair the bed. Then they said because is one month over the 13 month warranty period that I am going to have to pay for the repairs. SERIOUSLY!! YOU SOLD MY INSURANCE COMPANY A USED BED FOR THE PRICE OF A NEW BED! THEN BECUSE YOUR USED BED BROKE ONE MONTH AFTER YOUR WARRANTY DATE, I REPEAT YOUR WARRANTY DATE, YOU WANT ME TO PAY FOR THE REPAIRS?!?!!? THAT IS BAD BUSINESS! My next call is to my insurance company to file a grievance. Is it truly our insurance companies that people say is the problem or is it the contractors that the insurance companies use? read more

I rented a CPM machine from them earlier this month, they were very accommodating friendly honest and I will definitely use them in the future when needed! read more

The used rental wheelchair we received from Mori broke, the plastic on the top of the armrest cracked. When I called Mori the representative's main objective was to blame my husband for how he used the chair to lift himself. Mori asserted a wheelchair user should lean on something other than the armrest when standing. We are responsible for replacing the armrest since it was not normal wear and tear. I was already unhappy with Mori for delivering the chair to the nursing home hours after the time promised, delaying discharge. If you have a choice of providers, I recommend not choosing Mori. read more

We needed a patient lift right away because the Dr/insurance approval was going to take a week or more. I called them up and that same day brought it out and showed us how to use it. Very friendly staff. Very respectful. Let us get my Dad in it and spent the time to make sure we knew how to use it properly. read more

Mori Medical Equipment is just the best! We purchased a used oxygen machine from them this last January and they gave us a 1 year warranty. Well, that machine started making some pretty ugly sounds so we took it in this morning. They were over and above kind, and made sure we left with a replacement machine with even less hours on it. No charge. I can't recommend them enough. They are very caring and and pay attention to you on a one to one basis. Also, my hubs was on prescription delivered services from another company; the same services delivered to me, but his bill was over $300 higher on the Medicare statement. We switched those services to Mori . Mori Medical Equipment does business in a very honest way and we're glad they offer these services. read more

My doctor ordered a CPAP machine for me. When I got the order there were unnecessary equipment items added to my order. I spoke with the owner and he said that this was standard procedure. Being a previous owner of CPAP machine, I know that the items this company added were unnecessary. An unsuspecting newbie of the CPAP equipment wouldn't know and their insurance or themselves would be victims of a padded bill. read more