This is the second medical supply company that I have found that overcharges for subpar customer…read moreservice and product. I am really disappointed in my experience here. I have multiple physical issues requiring medical equipment, and half of what they charge you for and say it's not covered I have actually found that my insurance DOES cover, even if I have to ask some questions and occasionally fight to get the coverage. To me, this is dishonest and slightly misleading. Compared to some of the insurance-recommended places we've used, like Apria and LifeCare Solutions (which has moved out of the area, so there are even fewer choices to choose from when it comes to these device offices), we have had better service and luck with them (although not MUCH better - it's difficult to deal with these companies and their constantly fluctuating prices!). The price point is dizzying - especially when you spend more than half of your income each month on medical related expenses. Like the other company that I used and reviewed, however, I'm not above understanding that sometimes, a place can just have an off day or two. I'll likely also give them another chance or two before making a permanent decision, and I may update my review once I see better customer service and maybe some more reasonable pricing, but as of right now, I wouldn't recommend this business to anyone I know.

Horrible customer service. I called to ask about a specific size of Ace wrap. They are a little bit…read morehard to find in person so I asked twice to make sure they have the one I wanted. The woman on the phone said yes. When I walked in, she was on a personal phone call and she barely stopped to help me. When I told her I was the one that had called about the Ace wrap. She handed me the wrong size. I said no I need the larger one that I asked for on the phone. She said this is all we have. And I said well why did you tell me that you had the size I wanted on the phone? She stared at me and just went right back to her personal phone. Don't waste your time at this place.

I like Greg and appreciated his help with selecting a chair for my mother. We paid for the chair,…read morebut he has twice failed to deliver the chair when he said he would. If you call his number, it goes to voicemail, and the voicemail is full so you can't leave a message. There's a text option, but that doesn't get a response either. I just want the chair, but he can't seem to get it together to deliver it. Nice guy, but this is no way to run a business.

It is a rare event today to experience such quality, interested, interpersonal service as that…read morewhich owner Greg exhibited on May 2nd. I entered the store to look into purchasing a pair of thermal arthritis open fingered gloves. He kindly measured both hands and let me try on two pairs of gloves manufactured by different companies. He told me if for some reason either glove ripped or tore, he would replace it for free. I have worn these gloves nightly to bed since I purchased them four days ago and they have really helped reduce the pain. Shout out to Greg and his store. He really goes the extra mile to guarantee customer satisfaction.

Sam rented and then sold me a used mobility scooter for a family member and 2 years later it's…read morestill kickin! He seems knowledgeable and was helpful. This place is dated but it sells new and used mobility equipment so it's fine. They had rentals and some new items. Everything was manually done (no emailing of things). Very old school business model.

Dad was in need of a scooter. We came here to take a look. He was happy to test drive one and…read moredecided upon one and made the purchase. There is a sign in the window 20% off All Used and New Scooters etc... the price was quoted and when we went to pay I asked about the 20% discount and was advised it was already discounted when given the price. So, be advised the price you're quoted is including the discount. The salesman was helpful and the transaction was quick. I hope everything works out.

Thomas went above and beyond for us! He saved my grandma from having to spend an extra night in the…read morehospital by delivering oxygen quickly and providing me with thorough and detailed training. When the hospital told us they didn't have an oxygen tank available for her discharge, Thomas came to the rescue and even let us borrow one. Thanks to his swift action, my grandma was able to come home and sleep comfortably that same night. Thomas' excellent customer service does not go unnoticed. The team, including their customer service line, was quick, helpful, and incredibly supportive. I highly recommend this company for their outstanding care and dedication. Thank you again, Thomas, for saving the day--we truly appreciate you!

I would recommend that you do NOT do business with Apria! I have been dealing with this scam outfit…read morefor 6 months and had nothing but headaches. Customer service is difficult to reach. They have been over charging me since day one. They actually had the nerve to send me a threatening text only 3 days after my first bill was posted. The ultimate finger was given to me today when I tried paying through their EPAY system and my card was declined. I then contacted customer support to update my credit card info. Gave him my CC info and he charged my account for more than was due! This was after telling him I DO NOT want to pay for this charge at this time. I will be contacting my health care provider and insurance company to see what I can do. I may just box their system up and drop it off in Oceanside. They are the WORST healthcare outfit I have dealt with in 58 years! You have been warned.

Went great. Knowledge of the product, ease of contacting them and their help finding my previous…read moreservice record, and willingness to go the extra mile to accommodate my requirements.

We were visiting San Diego and found that because of multiple surgeries on my arm I was unable to…read moresleep in the bed or in the recliner chair that we had at our house and we contacted Danny at Advanced Medical. Although it was a little difficult to find the entrance without the stairs but we found it and were lucky to rent an amazing chair... it's so great that we ended up purchasing one it's on order now. Danny and his coworkers were fantastic they've been so kind to us we appreciate them tremendously and cannot recommend this company any more highly!

(5/2/26) Kudos to everyone who spoke out on here and was right!…read more I recently spoke with someone in the escalations department at my insurance. They informed me that they spoke to someone in a position of authority at Access Medical and were told that their current business is CLOSED and they are CURRENTLY RESTRUCTURING. My advice to anyone reading this is: cut your losses, try to recoup what you can, make it quick and move onto another vendor. As for me, the folks at Access Medical strung me along and lead me on and straight up lied to me for over a year - leading me to believe that they were helping me get a new power wheelchair when they were doing not much of the sort. They even went so far as to fleece me for a $4,800+ co-pay - which I'll be attempting to recoup. I do have to give them props for one thing though - I DID get properly assessed for a new power wheelchair, and I DO have the paperwork from that, which I'll hopefully be able to pass on to a new vendor such that I can finally get the power wheelchair I need. As for the restructuring - I hope God intervenes and it doesn't happen. Neither the owners or executives at Access Medical need to be working with people in vulnerable physical and life circumstances, and they certainly don't need to be in charge of anything important like large amounts of money, high dollar assets, or owning or running an actual business. Their actions and behavior throughout this restructuring process prove that they need to go back to licking boots and stay there for a very long while.

I have been a client with them since July 2021. Today was a disgrace. I feel like a young man who…read morehas been stood up by a girl. I was evaluated for a new power chair in July 2025 I got approved but obviously with insurance you have to wait a little bit. I was told that the timeline was January 2026. The appointment has been moved twice now. It was rescheduled for today, April 17th 2026 I showed up today at the Murrieta California CCS MTU I waited in an hour. I couldn't get a hold of my technician neither could my physical therapist. I eventually have to leave with still no contact from the main office or my technician. I called again about 20 minutes ago finally getting through to someone just to find out that my technician was furloughed. This was not communicated to me or my physical therapist. Now they do not have a timeline for when i'm expected to get the new chair. Access Medical is a joke if you are a loved one are disabled and need wheelchairs or other pieces of equipment I STRONGLY RECOMMEND THAT YOU DO NOT GO WITH THEM