We purchased a used Chevy Malibu from Moritz. The car had problems from the beginning. This car was a lemon. Now, the manifold assembly needs to be replaced. The Chevy dealer we took the car to says this was probably a problem when we purchased the car. D not purchase from this corrupt dealer. read more

I purchased a 2016 Malibu in September of that year. It is now March of 2019 and I have not really had many problems with the car. But the service department, now that is a different story. 100% perfect, all of the service managers have been great. One stands above the rest and that is Gary Broom. My car would not start and had to jump it 3 different times, once leaving me stranded waiting for family to arrive. Took the car in and was lucky enough that Gary was the one to work with me. He checked everything over, got my information and set me up for service. BTW the place was hopping on a Friday afternoon. We dropped the car off (after jumping the battery AGAIN) at 2:00pm, and he said he would try to get it ready later that day. They were out of loaner cars and I could just wait or he would call. We drove home (28 miles). To my surprise at 4:00pm a call from Gary arrives saying the car was ready, it was a bad battery, which was covered under my warranty, so no charge. Knock me over with a feather! SO, delighted just barely covered my reaction. Gary Broom he is a delightful person to talk to, has a no nonsense work attitude, very helpful and courteous personality, he is a good man who has bettered himself and has a grip that you tells you his word is his bond. I have had nothing but good experiences with Moritz Chev from purchase to present. Mr Moritz you can be proud of your business and of Gary Broom, an excellent representative for your company. Dr. James M Clark, B.S., D.C. (ret) read more

People weren't helpful at all. Had to go all the way inside to look for someone to help me. And the car I was looking for was sold but he didn't bother showing me another Car similar to it. As I walked inside they weren't welcoming I had to finally ask if they could help. read more

I just bought my care 2016 Chevy and I love it! My salesperson was sooo nice and she made things happen! I would so recommend her. Thanks Jessica for the awesome customer service! Moritz is lucky to have you! -Meredith read more

Moritz Chevrolet - Car Dealers Near Me - Fort Worth, Texas

I'm really disappointed. I called before arriving and let them know I was driving out here to get my tires filled up with nitrogen. I showed up and they said the techs leave at 6pm! The lady on the phone should have known to tell me that service is open until 7pm but techs leave at 6pm. I asked her. I need the service dept. she said this is the service depot. So then why is service even open? The man in Chevy service was watching tv. The Chrysler side where he sent me couldn't help either but at least they were working. Absolutely not customer service helpful. I would have said let's go. I'll help you fill them up or SOMETHING. I have to drive pretty far to get there. I really wish there could be some improvement on the service sode with certain staff. Ryan in Chevy side. Well. I see him really work hard to have great customer service. I had another vehicle this morning to fill nitrogen up on the tires. Again. I called in earlier to ensure they were open. A son as I pulled up behind the long line Ryan said "Just tire Dede. ?" Yup. He had me outta there in 8 minutes!!! read more

Recently Purchased an Equinox Matthew Brent in the used car department. The service was exceptional. The process was drawn out on my end due to my previous car being totalled and waiting for things to clear. Matt was supportive and understanding through the whole or deal. Highly recommend going to hin for your car needs. Thanks Matthew! read more

I took my little car to get inspected this morning and new wiper blades... And I got her back with a giant dent!!! They now have to order me a whole new door... But no idea when it will be in...they said no charge.... It better be!!!! I'm so mad and upset!!! read more

This place (Moritz Chevrolet) made an appointment for me to have recall work on my car. The appointment was made by them for Saturday morning. My arrival time was at 8:00 and I arrived on time. When I arrived, I was told that I wasn't in their computer and would have to wait for a couple of hours until someone showed up to fix it. It is now 11:00 and surprise! I am still sitting around. Customer service seems to be non existent. To top it off I had to spend 150.00 on a replacement key fob. Total waste of a Saturday morning. I advise that you go somewhere else to get service. read more

I called this morning to ask a question about my Dodge brake system. The person answering the phone from the parts department doesn't introduce himself, only "Hello?" I ask who I am speaking with and he replies "Mark, who am I speaking with?" I proceed to tell him about my issue and he informs me, laughing like I'm dumb that I should be talking to the service department. Needless to say, I won't be doing or sending any business their way in the future! If you look at previous comments, it seems to be a common trend! read more

Work on my diesel truck finished before time estimated it would be done and they took me in without an appointment! Top notch.

Had to get a hub bearing replaced on my Chevy car. Made the appointment online and then got an email saying somebody from the service department would call to confirm my appointment or let me know if there was an earlier opening. Nobody called. Show up for my appointment. Service tech was in a huge hurry, which is fine when there's a crowd at opening. Service tech asked if I was okay with the automatic $128 diagnostic fee that was discussed on the phone. I told him I never got a call, but I signed anyway because I'm already there and I really needed my car fixed. Courtesy shuttle was awesome, and the only thing about this dealership that's worth 5 stars. That older gentleman was very friendly and knowledgeable about the area. Before leaving the dealership, I was told they would call with an estimate for the work, and it should be done in a few hours. 6 hours later, no phone call. I call the dealership, get bounced around the phone tree a little bit where I found out there was a "hold for authorization" on my car that could've been resolved earlier. Left a voicemail with service tech, and to his credit he called me back. Told me it would be a couple of hours and he would call me when my car is ready. Three and a half hours later, no phone call. I call service tech's direct line and leave a voicemail. Husband and I start to head to the dealership, and we're half-way there when the service tech calls me back to let me know my car is ready. The attempt at washing my car was a nice gesture, but the job was sloppy and I had to re-wash it. I probably won't be a repeat customer to this dealership, even though it is the closest one to my home. I will drive the extra miles for service that goes the extra mile. read more

Recall service. They were professional and completed within the estimated time frame. I would give all 5, but I made reservation online for a Friday only to find out they couldn't get to it till Monday when I showed up to drop the car. That is the weakness of automated systems. They are ignorant of the actual conditions in the real world. read more

I have bought a vehicle from the Moritz family of dealerships before and had a pleasant experience so when it was time to buy again, I headed to their GM dealership to give them first crack at my business. My wife and I were greeted by a salesman named Gabe. We had done some research ahead of time and had decided on a Chevy Equinox. He took us around the lot and showed us the vehicles he had and my wife found one in the color she liked, so we started by just asking for a quote. Now granted, we were better prepared than most, since we knew we qualified for GM preferred pricing and loyalty. So although he asked the obligatory questions, we knew what kind of price we should be getting. He immediately went on the offensive, asking what it would take to seal the deal that day. We responded that we wanted to do more research before we committed. He obliged, introduced us to his manager, and led us back outside. Turns out the vehicle on the lot wasn't here ideal vehicle, since there were features it was missing that we really wanted. So Gabe continued to search for a vehicle that met our needs. He had a few leads, but they never did pan out. It'd start out with a hopeful morning and end with a disappointing call in the evening. In defense of Gabe, the vehicle and color is extremely popular, and inventory moves very quickly. In the end we got our car from another dealership, but would still recommend shopping at Moritz. read more

My vehicle has been to this shop for the past three to four months. first repair, oil consumption test, failed and repaired. second repair, overheated on my way home from repair (was told that they did not burp the system after repair). third repair, vehicle still stalling at stop in drive (was told that a hose came lose and they could not find the issue). Fourth repair, loud engine after repair (lifters replaced). fifth repair, engine overheating with check engine light (was told that coolant was located within my cylinders and that they put the head gasket on incorrectly). after all these repairs, received the vehicle back with a dent in the left front fender. I now have the vehicle and am being told by mortiz management that i have to return the vehicle to them at my expense as the vehicle still surges and stalls with an oil light on. within all of these repairs this vehicle has not be driven more than 5000 miles. read more

The Service Department is a complete JOKE! I've purchased 3 brand new vehicles from here, each with a leather install. Going on 4 weeks now and my leather still isn't finished. They took 2 weeks to place my order due to negligence. They then installed the wrong leather. The customer service is despicable. They get the order wrong, they argue and place blame on you, they won't even show you where the loaner vehicle is, and most have no idea what's going on throughout the day. Downright LAZY. They need to fire the department and hire a new set of employees. Never buying here again. read more

I just bought a 2016 Tahoe from Moritz, and I couldn't be happier! Our salesman, Michael Ross, was super helpful and stayed with us past closing to get us the deal we wanted. I truly feel he was on our side and not working against us. The service and attention he payed us was on point! The manager also made a point to introduce himself and congratulate me on my new car. All car deals take some times, but I do feel they were quick in getting back to us on any negotiating. I am currently pregnant and they were very nice in being sure I knew where the bathroom was and making sure I didn't need a water. I would HIGHLY recommend Moritz and even more so recommend Michael as a salesman. I can't wait to drive my new gorgeous mom car! read more

Moritz Chevrolet - My new 2016 Tahoe LTZ - Car Dealers Near Me - Fort Worth, Texas

Barry Bisset is the best car salesman I have ever experienced! I leased a vehicle and went in to turn it in he explained to me that I would be underwater if I traded it in earand turned me away because he wanted to make sure that I didn't get screwed over. I have never met a sales person that is so honest. I would highly recommend purchasing a vehicle from him read more

Richard Salazar went above and beyond to make the car buying experience easy and enjoyable. We purchased a car for our daughter's 16th birthday. When we arrived at Moritz, Richard had placed a huge red bow on top of the car. It was such a great personal touch and made the day all the more special for my daughter. He was upfront and honest throughout the process and there were no surprises. I highly recommend Richard and the Moritz team! read more

Last year we bought a Ford vehicle from this location and from what I am now learning, it seems unusual that Moritz sells Ford vehicles because along with the vehicle we also purchased a warranty. Well, I can tell you that the sale went smoothly but 10 months later I need to place a warranty claim and its like pulling teeth. I've been trying to initiate a warranty claim for a week now and still no dice. The service department tells me that Ford equipment is not available to diagnose and repair the vehicle and Ford dealerships tell me that Moritz has to repair the vehicle; a classic round-a-round. I'm at the end of my rope and very frustrated. read more

I had a great experience working with Jessica. I highly recommend you requesting her if you were deciding to buy a vehicle from this location. She is trustworthy and caring compared to some salesmen I've had the pleasure of dealing with. In addition, management will also work with you to make sure you enjoy what you pay for. However, it's a good idea to call about the vehicle your interested in before you arrive. read more

I'm on my 5th Chevrolet from Moritz. I'm have always found them easy to deal with and competitively priced. There is no reason to go anywhere else and Moritz continues to prove that to me. read more

This is my 3rd truck I've bought with Ed Womack as my salesperson.My experience has always been a pleasant ordeal.I highly recommend bringing your business to Ed as I've never been disappointed and he has always exceeded my expectations.This may sound like an employee's review but its not.Just a customer who will never buy a truck from anywhere else. read more

I had the WORST experience here and will NEVER be back. The service guy I dealt with was Ryan Byers. He explicitly lied to me by telling me he was not able to look up what was covered under my warranty without charging me a diagnostic fee ($135). I called another dealership and they were able to tell me in about 2 minutes what was covered under my warranty. I was told I would have a diagnosis in 2 days but it took 4! On the day I was supposed to pick up my car I got a call that something else was wrong and they tried to charge me $400 to fix it. I took my car else where since I had had such a bad experience and Ichiban Autos charged me $250 to fix it and the part still came from the dealership!! Crooks!! read more

This place has terrible customers service bought a pre owned car and was talked into extra Warranty. Ok it don't cover anything cost me 6 months of payments tacked on to my note. And the Service Dept should be called the NO SERVICE dept has a "conn" nice guy. Sarcasm! If you need repairs of any kind go somewhere else first and get prices cause they will rip you off. Don't trust them to change the oil Oh and they now sale cars without Jacks & Spare tires actually I think they took my jack out of my car when I got an oil change read more

We just purchased a 2014 Toyota Tacoma from Moritz and are absolutely over the moon. We worked with Dave Pownall and he couldn't have been more thorough, patient, helpful, kind and understanding. We've also really been impressed with everyone we've had contact with at the dealership - most notably the people we've worked with in the finance department. We love our truck, we love the lifetime powertrain warranty that it comes with, and we love the personalized attention that Dave gave us - can't tell you how many phone calls, texts and emails we bombarded him with, and he was just awesome throughout the whole process. Thanks ever so much to all! read more

I was told I needed to come back after a part was ordered to have a recall repair completed. I was told if I came in first thing it would take an hour. No problem. I was the second vehicle in line. Two hours later I'm still waiting. It'll be another half hour. It was assigned to a tech that didn't come in. How do you give a vehicle to someone who isn't at work AND NOT TELL THE NOW FORMER CUSTOMER ABOUT THE DELAY?!? There are plenty of other dealerships in the area. read more

Update: so now where in 2017 and my 2016 Malibu is in for the 10th time back into service so recap on the giant door ding left on my car not only did they half ass fix it they also didn't paint it the right color and when I told there manager about it he replies and says give it a week it will all match so your telling me in a week my car is going to change colors ? Then my two free oil changes I got where okay until I went to do my own oil change after the first two free ones to only find out my oil pan is leaking and figuring out that the oil leaking is caked and burnt onto the pan for it leaking for so long but I wonder why i was never notified that it was leaking when they did the first two oil changes.? So I contact pauches there manager and explain it to him and he proceeds to lie like always and says he's gonna fix it . You would think after 10 times over being in there over and over on there mistakes it would be perfect but no I get my car back to find out the oil filter I had put on the car ( complete different brand then the recommended ) on purpose to test there integrity was still left on there pauches continued to tell me the oil pan was drained for 1 quart and that 1 quart was reused to put back into my motor . Hmm so your telling me you drained my oil pan to fix my gasket the same oil in the pan that was exposed to dirt and debree from leaking you put back into my motor vs using new oil and doing a complete oil change and changing out the filter as well ? At this point he raises his voice like the big bad wolf he is just to in forme me he is not wrong and that's what GM requires for them to do I then end the call and contact GM who informs me that what he's saying is in fact NOT true . Please save your self a heart attack and buy your vehicle else where. I really wish I could give this place 0 stars . My car buying experience was excellent unfortunately you can't say the same thing about there service department I take my brand new 2016 in for A/C repair and I get it back with a giant ding on my door and then they still try to deny it and pawn the vehicle back on me to take it as it was which I said no to then I got the run around from there service Forman and there main service manager who answers the phone with " yeah what's up" when I'm trying to get answers on why my car has a dent on the door for A/c repair. Most unprofessional service department . And if you plan on talking with any of the service guys might as well contact the CEO's of moritz for answers for they are all a giant click of friends who will do anything to cover for themselves and not want to take responsibility for there actions or professional actions of the matters at hand. read more

This is probably the easiest and most honest buying experience I've had. Tony Gutierrez and the sales managers never pressured us. We were able to have good honest conversations, and he worked hard on trying to get a certain color in for us. The only slight issue we had was with a different salesman. We were sitting in the showroom waiting for Tony G. Another salesman was showing a couple a Corvette, and we happened to be sitting behind it by the exhaust. Well the other salesman started the Corvette with us sitting a few feet behind it. Not very wise or considerate on his part. In the end, they worked with us and got us in our new Traverse. They set us up with a great deal. I know this because I went to 2 other dealerships, and they couldn't beat the deal or even meet it. We never felt scammed or deceived. This was the first time I felt like I actually talked to a "person" when buying a car not just a salesman. read more

My Dodge Charger was totaled in an accident during the Coronavirus pandemic, I used the USAA car buying app and found a the perfect Charger to replace my old one! The only thing I was in North Dakota and the car was in Texas. Stephen and the whole crew worked with me and made things happen from across the country! I even got a FaceTime call so that I can virtually walk around the car and see every detail! Dusty from the finance office was great too! Very informative. read more

Great experience buying a ZR2. Got what we wanted at the price we wanted. Ed Womack worked hard to make sure our experience was great and pressure free. Management (John, Gabe, Monty) was involved from the start making sure we were taken care of. Sending people to Moritz whenever I can. read more

What a bunch of jokers. I went down and dealt with the first guy Daniel, who was a nice guy and set us up on a test drive. Upon return Daniel was out and I was directed to Julian. I made a reasonable offer thinking we would proceed with negotiations, or at least a simple no. I was lead to an office with Julian and his "boss". He asked me to sit, and stated.... So you want a Tahoe but don't want to pay for it..... Yeah to say the least they won't see any of my $ ever. read more

The repair shop at Moritz is not helpful at all. Wouldn't recommend them to anyone. I had an inquiry about a field bulletin, they were very quick to dismiss it as not being covered under the cars warranty. A little skeptical I called the Chevrolet 1-800 number who was a lot more helpful and actually got me to another Chevrolet dealer to get it checked on to see what the issue was. It turns out this issue was covered in warranty. Unfortunatley Moritz is not willing to do any leg work to find you a solution. Very disappointing from a car dealership. read more

The vehicle buying experience at Moritz Chevrolet was as good as it gets. No pressure, hassle free. They went out of there way to make sure that we got the best price for the vehicle and the lowest possible financing on the vehicle. If you are in the market for a new Chevrolet vehicle, go and see Monte Coon at Moritz Chevrolet. read more

Great friendly people. One of the smoothest vehicle transactions I've ever had. The whole process from start to finish was friendly and no pressure. Thank you Monte & Jesse for the best car buying experience one could ever have. read more

This is about their New Sales Dept. Just dealt with these people. Took an hour to get there to waste 3 hours of our lives we'll never get back. 1st Red Flag: Salesman (Andy) walks up to us and immediately says, "Um, I need to let you know that the price on the internet for the car was a mistake. This salesperson had been emailing with my husband back and forth all day and waits til we get all the way out there to tell us the price was a "MISTAKE." Says it has been corrected to about $2000 more than what it was being advertised for." Ummmmm, really? 2nd Red Flag: They would not, could not, refused, to give us the appraisal amounts on our 2 trade-ins until AFTER they knew the exact dollar and cent amount of our pay-offs. Really? Any other dealer we've dealt with didn't care how much we owed on our cars. What they were willing to give us for trade-in is "what they were willing to give us", no matter what we owed on them. You give the person what their car is WORTH. 3rd Red Flag: I went in with print-outs of KBB's estimated trade-in values of both our trade-in vehicles. One showed $15,951 and one was $19,793; and I was being modest and used only the "GOOD" condition option to get the value. not "EXCELLENT" and not "VERY GOOD". Even though both vehicles ARE in excellent condition. AND I HAVE PICTURES TO PROVE THIS FACT! They offered us $11,000 and $17,000. REALLY? The manager never once came out to speak to us and tell us why they were trying to rob us. I asked our salesman to go ask the manager if he would come up on the trade-in values and he did go ask (of course). He came back and said "No", the sales manager won't budge AT ALL. Again, no show of respect to us by coming out and speaking to us and let us know why he was being so GREEDY. I absolutely PROMISE you that they would have bought our vehicles from us at $11,000 and $17,000, and turned around and sold them on their used lot for at least $16,500 and $22,500. A $5,500 profit on EACH vehicle. I'm sorry, Mr. Sales Manager, that you insisted on trying to hose us and make a killing on our cars.What happened to making a fair profit on each customer? Instead, you tried to make a KILLING off ONE customer. Or maybe you were just trying to make up for your $2,000 "MISTAKE" on the price of your new car, plus some! We've purchased probably 25+ vehicles between me and my husband over the years, and this was the worst experience we've had. All other dealers have been fair, have not used bait and switch tactics, nor have they based their valuation of our trade-in based on what we still owed on them. Nor have they just LET a customer walk out, who would have been an easy sale if the salesman/sales manager had just worked a little harder to meet them halfway! Sheesh!!! I want to use the word "CROOKS!", but I'm too nice. If you read this and STILL decide to buy from these people, then you have no one to blame but yourself. You've been warned! read more

The experience at the dealership was great. Your Sales person Roberto is such a wonderful and helpful person. He works fast and easy and gave us excellent customer service. Of all the cars we have bought in the past, Moritz gave us the best experience. We will definitely do business again. read more

The sales department is awesome! Service and parts is horrible! It took then 3 times to fix a minor problem and they put scratched my truck. They didn't even paint it right when they repaired it. Had to have them fix it twice. DO NOT USE THE SERVICE MECHANICS. read more

OMG! Your website manager needs to be fired. I'm not going to call if I can't find what I'm looking for. No filters that work. Random all over the place. Pop ups you can't close. Come on man. I'm out of here. read more

Terrible business practice and customer service. Employees all the way up to management kept telling me I would get a call but no one ever called me. read more

Wife got me a car this weekend for my bday. Needed service. Called and went to 3 other Chevy dealers before I called Moritz. They all seemed way too busy to schedule a service visit or didn't offer a shuttle service to get me home after a drop off. Unreal. Then I talked to Dick in sales and Kevin in service at Moritz and knew I had found my new dealer for service for my new car as long as I live here. Kevin was honest that they were busy, but if I could leave it, he would have his guy get on asap. Sure enough, next day, they diagnosed, fixed, and had me on the road. Kevin was great to deal with as well as the gals at the cashier counter who were super efficient. Don't think I had to spend more than 5 minutes waiting at either visit. A little farther from my house than other dealerships, but so worth the drive. Go see these guys if you want customer service and a great experience. Thanks a bunch! read more