As I was driving by one day, I saw Morristown Car Wash and stoped in and inquired about their services. I then learned that Morristown Car Wash is fantastic! They offer great customer service, along with a superb car washing experience.
I first met Eva, who works at the front desk/cashier. She is very kind and pleasant. She took her time and explained all the features of the monthly packages they offer. She was always courteous and professional to all customers, whether in person, or on the telephone.
I decided to enroll in their Platinum Package. I have been truly happy with the service. It literally is a condensed, thorough version, of a full car detail service. It is worth every penny.
When I visit the car wash, I look forward to chatting with Brian. He is the manager of the car wash. Brian is very personable, friendly, and engaging. We always end up laughing, and sharing some funny stories about our lives. What I respect most about Brian is that he is a, "Hands On" manager. When the car wash is busy, he is there, shoulder to shoulder, with his employees, moving cars, washing cars, drying cars, and working side-by-side with his employees. He is a manager who is committed to leading by example. In today's business culture, we need more managers like Brian.
On one occasion, I inquired about getting a ceramic coating applied to my car. I was then introduced to Paul, who is the proprietor of the business. After inspecting my car, Paul refused to perform the ceramic coating. He said that my car (paint) had to be wet sanded in order for the ceramic coating to take hold and achieve the desired results. I was taken back, and impressed by his gesture. His integrity, and commitment to good customer service went above and beyond. He could've simply taken my money, done the best he could with regard to applying the ceramic coating, and deliver a substandard result. Instead, he chose not to work on my car, until he knew he could provide the best quality service possible. I had my car wet sanded, then returned for a complete detail and ceramic coating application.
This is when I met Keith, the detailer who would apply the ceramic coating. Keith took his time and explain to me what he was going to do. He explained the dynamics of the ceramic coating, how he would apply it, and what results I should expect. He was very kind and patient with all of my questions.
When I picked up my car after the work was done, I was overwhelmed! The car looked incredible! Kieth's hard work and attention to detail was evident and obvious.
I highly recommender this car wash, not only for the quality workmanship in car care, but also for the employees's outstanding interpersonal skills, and customer service, which compliments their outstanding car care service. read more