Avoid Morristown Nissan if you expect honesty, transparency, or ethical sales practices. After my car was totaled in an accident, I came here out of desperation needing reliable transportation. They completely weaponized my situation using standard predatory tactics.
First, they used "exhaustion plays"--making me sit for hours completely in the dark without disclosing my interest rate (8%) or monthly payments until the absolute final second when contracts were slapped in front of me. I felt forced and obligated to sign just to leave the building.
When I returned the vehicle the next day because of these high-pressure tactics, they rushed through subsequent contracts across multiple visits to lock in a second sales commission. They relied heavily on confusion strategies, throwing out random numbers while refusing to break down actual vehicle depreciation or trade-in math.
To make matters worse, their management team is highly aggressive. When their own finance department made critical mathematical errors on my finalized paperwork, they launched a coordinated harassment chain. I received back-to-back phone calls from four different layers of management--including a finance manager, two sales managers, and the General Manager--attempting to bully, gaslight, and intimidate me into driving back to the lot to rewrite a fully funded, legally binding bank contract.
When I stood my ground, cited my legal contract terms, and informed them I had recorded their admissions of the deal being dead, a manager panicked, claimed I didn't have permission to record (Tennessee is a one-party consent state), and hung up on me.
This transaction has been an absolute nightmare. I have officially filed formal complaints with the Tennessee Motor Vehicle Commission and the Tennessee Division of Consumer Affairs to ensure they are investigated. Protect your peace of mind, your credit score, and your wallet--go somewhere else. read more