We are very happy with our purchase of our new 4x4. Shane was a joy to talk with and was very…read morehelpful explaining it all for us. Everyone we met in there were so nice. Even the wonderful ladies in the office. I would recommend them to all my family and friends. Thank you all for a great experience.

If I could give a 0 I would when going into this dealership to purchase a vehicle this dealership…read morehas changed owners and for they have also changed their attitudes. We wasn't greeted by anyone who was employed at this dealership when walking in nobody offered to ask if we needed help or how can we help you must be nice to get paid to sit behind desk and play on phones and not pay attention to your customers for I had walked up to a Mexican Girl who was the only Female Saleslady who was playing on her phone and was more worried about taking selfies of herself than paying attention to her Customers SORRY I INTERRUPTED her thinking she was a BEAUTY QUEEN instead of a Saleslady We was in the show room floor and interested in trading a vehicle in that I had purchased at this same dealership 2 years prior before changing owners when purchasing my F150 2 years ago our experience was sure better than it was this time I am HIGHLY DISPLEASED of Ford Dealership and I wouldn't refer anyone to this dealership when purchasing a vehicle I HIGHLY RECOMMEND doing business elsewhere like we did after the LAZINESS and LACK OF KNOWLEDGE that we experienced from this dealership for the Mexican Saleslady was so interested in her phone and her looks she had came back and spoke and said that she couldn't help us today WOW JUST WOW this lady didn't even try to even help us in any way possible she could have CARED LESS thought Farris was for the people IMAGINE THAT we never had gotten friendly customer service from anyone at this dealership and decided to leave I WANT TO THANK HER FOR HER RUDENESS we did purchase another vehicle this day from Hyundai of Morristown who gave us the UPMOST RESPECT for we purchased a new Ford Explorer but to let you know your Saleslady lost your company several of thousands of dollars due to her laziness and lack of being professional and friendly to customers When Advertising FOR THE PEOPLE PLEASE make sure that your staff knows what that means next time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They bent over backwards to help get me in a new car was treated with nothing but respect from the…read moremoment I walked through the door

My daughter dropped her Kia off here four months ago. It drove perfectly fine delivering it to the…read moreservice department. It had an open safety recall for the HECU. Owners were advised to park their cars outside due to the fire hazard. Her engine containment fuse box gad already melted due to the electrical issue. Since then, they replaced the fuse box. "For free" as the service adviser mentioned. Did he nit realize the safety recall issue is the case if the problem? Problems which has now rendered the vehicle un-drivable without a complete engine tear down to remove metal Shreds that happened when said electrical issue in the recall melted the fuse box. Now, according the the law, Kia is responsible for the repairs of vehicle affected by safety recalls. Standard practice! However, the service department at this place is wanting to charge my daughter. Tell me exactly how a car that ran perfectly fine upon taking it in, has niw had a engine compartment fuse box replaced, an ecu they "thought" would fix it, eccvt replaced, and now that samw eccvt has metal gear brushes which shreed in the motor? You cant make this stuff up! Four months without her transportation she makes a monthly payment for, as well as insurance. Four months of trying to get rides and borrow vehicles to get to her employment 20 miles from home. And still - no resolution!!​

Good, The sales person was very good, and explained the vehicle very well. The deal on the Honda…read morewas done on via internet. Once at the dealership I still had to wait forever to see the finance manager. This is where it goes bad. Bad. The finance person tried to sell me an extended warranty for 4,000.00 dollars. I immediately told him no and laughed at the thought. He then stated he would talk to his manager about lowering the price. He came back into the office and stated he got the warranty lowered to cost? I then asked him why he did not offer the extended warranty at that price and not try to rip me off the first time for 4K. Remember they try to make the most money in finance on stupid products you dont need. I told him to complete the paper work and I did not buy any products from him. The funny thing is I really wanted to buy the extended warranty, but not at 4k. Beware of Morristown Honda especially the finance department.

I had some issues with the finance department regarding warranty cancelations after the new vehicle…read moreI bought (only had for 10 months) was totaled. It was a terrible time and went on for months and months. I went through all the channels and finally got aggravated enough to call the dealership and ask for management. I spoke to Pam. She was kind, caring, and helpful. She forwarded my concerns. I got a call the same day from Mr. Clark. He was very concerned and most helpful in resolving the issues. (I think he was even on vacation and he called immediately). He is the real deal and actually cares about customer service!! Honda Morristown.... you better hang on to him because good customer service is very hard to find these days!!!

Loud shout-out to Aaron and Brandon. Incredible people. I love that they tell you straight out and…read moredon't waste your time. You might have a wait but they are very fair honestly business men.

https://www.tiktok.com/t/ZTScWwQr6/ please go watch this and my other videos related to Lakeway…read moreauto sales they bandaid their cars to get u home I have amassed over 200,000 views on my videos and several thousand comments from previous buyers who were screwed by Lakeway auto sales They also pack their illegal sells contracts with hidden fees check ur contracts And no I'm not just a disgruntled buyer I'm only here to expose the truth to the local community I did however purchase 2 different vehicles in 4 days and they both fell apart within 24-48 hours and I have comments from hundreds of others that had the same happen please do not buy from them