it has been over one year now, since purchasing my 2nd vehicle from Right Price Auto. The vehicle…read morewas advertised online as third row, I was reassured by staff it was third row. I get the vehicle home, and immediately call rpa and tell them I discovered it in fact, did not have third row. Sales researched if a third row could be added, but it can not. i was assured that if it couldnt be worked out, they would have to resend the deal by sales. I then didn't here from them for about 2 weeks. I attempt to return the vehicle after they reopened from a blizzard, only to be told by the manager Bo, that wasn't an option I had, they would have to put me in something different. they told me to walk the lot and look around. they also admitted, and I have video proof, that they were "dumb founded" When I told them it didn't have 3rd row. weeks of searching their lot online and in person goes by. I email bo, he tells me if I cannot find a replacement on the lot, they'd have to go to auction for me. I email back and ask how that all would work and never recieved a responce, nothing else. Each time I ask sales about a vehicle on the lot that may be a replacement, I'm given no info and told to keep looking online for the info on new cars to get into their system, never once a followup on info for a vehicle I requested. I decided to hire an attorney. The contract contains an arbitration clause, so went filed for arbitration. The owner broke his own arbitration clause by not following thru with the arbitration. I did what the contract told me to do, as far as filing arbitration, but the owner adam didn't respond back to it, thus not allowing it to be settled per his own contract. months later i have him served, which took almost a month, because he was dipping and dodging so he again has 30 days to respond. he waits until the last day to get an attorney, and we have to give him and his attorney time to get caught up. so now they say they don't want to go to court and want to settle, but it's been a month and my attorney cannot get in touch with his. This owner and company have ZERO credibility and ethic. credit acceptance, who they finance thru, isn't allowed to do business in new York due to practicing predatory lending, but rpa has no issue with them being in TN. Adam and his company made this mistake, and have done everything possible, blatantly, to bury it and just put me off and delay every single instance he was able, and still is to this day. His actions track along side his ethics, and shows in his behaviors still. it has been over a year, and my attorney has only been able to speak with a Rpa one time, thru an attorney. if you want to make it right Adam, now is the time. I'm prepared to see this thru every step you want to delay and drag it thru, however I will continue to post appropriate reviews and reminders where ever I see it beneficial to do so. Be VERY VERY careful when dealing with this auto dealer. they do not honor their word, their own contracts, or return customers.

Shady car dealer trying to sell cars with bad carfaxs for top dollar stay far away they are liarsread more

After getting our second car we ended north in hope to beat the winter storm. But with our luck, a…read morecar decides to throw something at us destroying the back window of our van. We pulled over into this parking lot and left a big mess. We attempted to pick it up but were told to not worry about it since it was night. I wanted to at least give this place a five star for having a big pull off while we waited for the officers. Thank you.

Went last weekend to test drive a new Ford Explorer Sport. Dan Medford was very helpful in…read moreanswering all our questions and very knowledgeable about the vehicle. He was very nice and didn't pressure. Once we decided we really liked the vehicle we had an offer within minutes. Not the normal back and forth bickering. So kudos to the management at Taylor for understanding the clients time. Dean handled the financing and he had everything done in about 5 minutes again awesome job. I highly recommend anyone wanting a Ford vehicle to try there first ! I love my new Ford Explorer sport !

I had to replace a tire on my car that went flat. The person that sold me my car did not tell me I…read moreneeded a key to get the lugs off. I called them and asked where it might be. They told me they didnt have it and that I would have to buy my own key lug from the car at an auto parts store. Well seems you cant do that. You have to get it through car manufactor. What if I had a flat on the interstate? I would have been stranded not knowing I need a key to remove the lugs. I am pretty upset with these people. I enjoy my car but I should have been informed that I needed a key for my lugs. This is just outright bad business! Shame on you!

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

Trading with the Shelnuts was an enjoyable experience. They have a way of making you feel like…read morefamily.

Bought a 2011 Jeep Compass. Same day, had battery issues and a fluid leak that I couldn't figure…read moreout. They had me bring the car back, put in a new battery, and resolved the leak problem. They didn't have to do any of it, as all sales are as-is. This dealership is family-owned and operated and they genuinely care that you are happy with your purchase. They went above and beyond to make sure I was taken care of. Some of the friendliest group of people I've ever met. If you are looking for an affordable vehicle with friendliness and no-pressure sales, this is definitely the place to go!

We bought a car there with a pre-existing problem and it never got fixed. We didn't know about it…read moretill after the 30 day warranty was up. Very disappointed in this transaction. It was the first dealer we ever bought from and were very inexperienced, and senior citizens. ( We always had purchased cars from individuals previously.) So now we're looking for a different car but the value of the one we bought is alot lower than what we paid for it. (We think the price was too high too.)

Brian has helped my family with vehicles for decades. You can't find a better dealer in the state.read more