Service Department I was greeted by Terrence a wonderful…read moregentleman who reached out not only to find out who my service advisor was but then went on to offer me a seat in her office while he went to advise her of my arrival. Jackie was my advisor. She was very good n assisted me through the process. My vehicle was completed as promised n clean n shiney like brand new. Thx to all of Schumacher Staff they really make u feel like family!!! 10's for all!!!

First off I went two times to go look at VW and a Buick car on northlake. Not once even when I…read morewalked inside did anyone greet me or ask me if I needed help. I left both times. I gave it a second chance but I'm not sure why. But onto my problem and this was second lease through them. Just a heads up if your getting a car lease through Schumacher and they go through a credit union like Velocity that uses Fusion Lease company. This basically is a 3rd party lease. I cannot return the car lease to the dealership. (It has to be picked up by a car pickup company that fusion schedules). I also normally would get the disposition fee waived if I am buying another VW or sister car like Audi, and usually the mileage if over, all or some of it usually be waived if I buy or lease another car but none of this applies. Schumacher never told me any of this and unfortunately I thought I had a normal lease like my previous one through them. The new dealership that I bought a car from that is a sister dealership was willing to write these things off but because it went through a credit union(which the dealer never heard of any lease going through a credit union) was not able to find me in the system stop do this. Now here I am with having to pay a disposition fee and paying extra mileages and sometimes there is an amount they will give as an allowance for wear and tear, but that doesn't apply either. Just an fyi because I was under the assumption my lease was a normal lease process and Schumacher never made me aware of any of this. My guess is Schumacher has some kind of deal or kickback from them but they definitely should let you know the normal leasing circumstances does not apply if you are going through a credit union because it uses a 3rd party leasing company. Very deceptive practice of Schumacher.

I went there to compare shop because I needed to purchase a new car, & my mind was set on Honda,but…read morei needed to do a comparison shop.So I went to EARL STEWART TOYOTA on 12/28/25 & asked if I could Test drive a Toyota Corolla, the sales guy didn't hesitate & handed me the keys. I loved how the car was roomy enough for someone to sit in the back seat comfortably & my test drive performed perfectly. Now the sales guy is talking #'s to me & my comparison shopping has now stopped, because I found a car that I love and the PRICE was very good. I did wind up purchasing a 2026 Toyota Corolla LE & got it financed at an excellent rate & now I am the owner of an EARL STEWART TOYOTA COROLLA. My entire life was being a Honda civic girl, but that changed.My service guy Steven Silverstein and he did me right, I even got Tinted windows on my New Car that I pickup on this Thursday,1/8/2026. I would definitely Recommend anyone who is looking for a new car, especially a Toyota to go to EARL STEWART.The difference is when you purchase a car at EARL STEWART you don't pay any Dealer Fees..and that saves U over $1000.00 +.... compared to going to other Toyota Dealerships. If you are looking, just stop by EARL STEWART TOYOTA & ask for Steven Silverstein, and take a look around & judge for yourself! ALSO...when you purchase a New Toyota today you can REQUEST to GET a TECHNOLOGY CLASS, with the I.T. Gal who will TEACH YOU ABOUT your NEW TOYOTA with the TECHNOLOGY that's in these NEW VEHICLES.So if u purchase a New Toyota don't Forget to EDUCATE yourself with a TECHNOLOGY Class..!

I brought my 2023 4Runner in on March 26 because the steering wheel was vibrating under 60 mph…read more From the start, the experience was frustrating and disorganized. The technician initially wrote up services I did not request (alignment, balancing, and tire rotation). I had to correct this and clarify that I wanted a proper diagnostic check first. Despite having an appointment, I waited over three hours only to be told the vehicle hadn't even been taken into the shop. After escalating the issue to the service manager, the vehicle was finally looked at. Within 30 minutes, I was told I needed four new tires and an alignment at a cost of $1,200. This felt rushed and questionable, especially without a thorough explanation. I declined and decided to get a second opinion. I then went to Tires Plus, where the assessment was completely different. They confirmed I did NOT need new tires. They performed an alignment, balanced the tires, and completed an oil change--all for $356.98. The vibration issue was resolved. Additionally, the dealership failed to note that my vehicle was due for an oil change, even though it was clearly indicated. Based on this experience, I will not be returning. The lack of organization, poor communication, and what felt like unnecessary upselling does not inspire confidence. Thank you

bought a 2023 challenger sxt blacktop msrp 35000 they gave me 7000…read morein rebates then i had a few questions and the gm took care of me idk what others are saying but I'm from New York fucker and don't take no bs no one is going to post up real shit like me no computer or A I bs

Do I have to keep this to only 85 characters? Let's just say it was a horrendous experience,…read morestarting from "being oversold" on the value of a Jeep to downgrading and disparingly talking about a dealer in Stuart. Very unprofessional chauvinistic behavior; did not listen to me at all. I went in the dealership in the evening and expected to sign the papers that night since they had the exact car I wanted. They offered me $29,000 for my exact same car that 2 other dealers offered $36,000 and $38,000. Then the Sales Manager KEPT my KEYS in his office and could not get in my condo upon arriving home. It was purposeful; my key chain is monstrous and hard to lose/miss. Just an awful car buying experience since I fully expected to drive home in a Jeep that night after several days of Shopping. During the following week, I received a total of 9 phone calls from Napleton Jeep salespeople. The salespeople do NOT talk to each other apparently. I have seldom been in a professional sales environment with people "trash talking" another dealership. It's one of the few times in the 2000's that I felt prejudiced against by being a woman. They need sensitivity training as well as Jeep Car colors. My initial call concerned a Mojito green Jeep and the telephone person needed a stock number as he did not know what "Mojito" was; hung up on him and then called a week later after I found the perfect Jeep on their Internet site. Could have been a very easy $40,000+ sale . The positive was the salesman was extremely nice when I went for a test drive; Sales Manager was abysmal.

They thoroughly inspected my car and showed me what items need to be addressed. They did not…read more"hard-sell" me. I was extremelly satisfied with Napleton Kia. Making the appointment was easy and smooth.

This is hands down the most unprofessional dealership I've ever visited…read more I came in prepared. I knew exactly what I wanted, had my numbers in order, and was ready to make a deal. Instead of having a straightforward conversation, they immediately tried to hustle me -- assuming I didn't know any better. I've spent about 10 years working with dealerships in New York, so I'm very familiar with how deals are structured, what's negotiable, and what isn't. They attempted to mislead me about fees and claimed certain items couldn't be removed, discounted, or adjusted -- which simply wasn't true. When they realized I wasn't going to fall for it, the manager became visibly frustrated. At one point he said, "If you don't return by closing time, I'm not honoring the deal." As if this was the only dealership in Florida. That kind of pressure tactic might work on someone inexperienced -- but it's just unprofessional and desperate. After I walked out, he tried chasing me with a sudden "bottom line" offer. By then, the damage was done. Negotiation isn't about intimidation -- it's about transparency and professionalism. If you can't close a deal without emotional pressure, that says everything. I left laughing with my girlfriend. Not because it was funny -- but because it was unbelievable how poorly it was handled. There are plenty of reputable dealerships that know how to treat customers with respect. I recommend taking your business elsewhere.

I always prefer to start off with a new used car taking it to the dealer first. I have a 2006…read moreCorvette with extremely low mileage and wanted to be sure it is well taken care of. I made an appointment for 11 AM on Wednesday assuming I would be out of there in an hour to an hour and a half for a simple oil change. When I arrived, I had to walk around to find my service advisor but once I tracked him down, he was very friendly and cordial and very interested in my car. He explained that it would take at least a couple hours to do the oil change. I inquired if they could give me a ride home and he assured me that they would be happy to do so. I ended up waiting one hour before someone came to get me to offer me that ride home, which is only a couple miles away. I declined, since the oil change is to take two hours I might as well wait the extra hour. Everyone who passed by me, especially Rob and Michael (manager? in office beside Customer Lounge) was friendly and asked me if I'd like water, etc. I had my large service dog with me and everyone was engaging and caring. Eventually 2 hours became almost 3.... Victor was kind enough to check in the status and reported back to me promptly. When he came to get me (I t seems my service advisor disappeared for a very long lunch...lol) I was told my oil change was complimentary! Now that's a definite improvement in noticing how a customer feels. I did ask why they make appointments for a specific time slot for a simple thing like an oil change and was told they have issues with accepting too many cars. The car was brought to me with a nice plastic sheet over the seat cover. Although it was not vacuumed nor quick washed as I've experienced for scheduled oil changes of my other vehicle at local Al Packer Lincoln Ford, I appreciated the consideration. There are many "runners" sitting around the outside service area who could be enlisted for that free extra attention... From reading previous reviews, I think a little closer attention to the individual customer, like what I experienced in a positive way today will do wonders for our experiences and for good reviews like I was happy to be able to leave today. By the way, I will be bringing my car back for further service needs and oil changes. Hopefully, they will get their scheduling act together for the complimentary ride home (more promptly than one hour) and for prompt and thorough service by managing MTTR (quality assurance).

My company paid cash for a new Chevy 6 weeks ago. Matteo the salesperson was very persistent in…read morecollecting documentation. However the dealership was unable to find the 2nd key. Since the date of sale, they have been radio-silent ignoring calls and texts requesting the second key as well as the title, which should have been provided by now. When I called today for the 5th or 6th time and was frustrated (but used no bad language or personal insults) the lady at the sales desk hung up on me. I called back and she hung up on my again. These people are both untrustworthy and unprofessional. I would avoid this dealership at all costs.

Purchased my second car with Mullinax! The process was easy as usual. I upgraded my Bronco and had…read moreDale as my sales guy! He was super helpful and kind. Our finance team was also great! Had a wonderful experience! Definitely recommend!

I originally contacted this dealership on May 18th about a Bronco through their website. My website…read morerequest was being sent to spam and would not go through (From both from my PC and my Cell), so I emailed the general sales manager Bren Nicolas directly, letting him know of the issue. He emailed me back and indicated there was some kind of glitch in their system, so we started corresponding via email. After 3 emails back and forth on pricing for a specific Bronco, I thanked him for letting me know his bottom line (Which was very fair) and asked him how we could proceed (Emails chain below). I never received a response to my Tuesday email asking how to proceed. I followed up the next day and never received a response to Wednesday's follow up email. I then sent an additional email on Thursday's asking why no response. I don't know why he wouldn't have gotten my emails since I responded to his previous email, so I called the dealership Thursday at 5:27 pm and left a message for him still no response. Bren new I had another pending deal, and strung me along for 4 days with absolutely no response to any of my requests. I've purchased 40+ cars over the years and have run into this level of incompetence from salespeople, but never from a "General Sales Manager". The only logic I can ascertain for ghosting a customer I can think of, is this individual quoted pricing he couldn't deliver on, the classic car salesman bait and switch. The level of indifference and disrespect is the reason why most people despise dealers. Just another impudent "Car Salesman" with zero character. Ford dealerships really seem to scrape the bottom of the barrel with their employees. On Thursday, May 21, 2026 at 11:38:23 AM EDT, Bren, I've sent two emails since Tuesday with no response. Is there a reason you're not responding to my request? On Wed, May 20, 2026 at 12:04 PM ??? On Tue, May 19, 2026 at 10:59 AM Hi Bren, I appreciate you showing me this. I'll get the app filled out. I assume I go to the dealer site? Also, I need to unlock my bureaus, which bureau are you going to run? On Tue, May 19, 2026 at 9:39 AM, Bren Nicolas bnicolas@mullinaxfordpb.comwrote:

Exceptional Luxury Experience at its Finest! …read more If you want to experience what true high-end customer service feels like, this is the place. There is a massive difference between an Auto nation dealership and a real Mercedes-Benz dealership, and this team proves it. Not only did they have the best prices we could find, but the level of care and professionalism was simply outstanding. The process was seamless thanks to three specific professionals: Danilo (Sales): Danilo is a class act. He was incredibly knowledgeable, attentive, and made sure every detail of the car was perfect. He was attentive, knowledgeable, and never pressured the process. He took the time to ensure every question was answered and that we found the perfect vehicle. Rafael (Manager): his pricing was transparent, and went above and beyond to ensure we were happy with the deal. His pricing outperformed every competitor we researched. Rosana (Finance): Roxanne made the "dreaded" finance office the easiest part of the day. She was professional, efficient, and took the time to explain everything clearly. Mercedes of North Palm Beach showed they value every costumer time. No games, no hidden fees--just a smooth, high-end transaction from start to finish. This was our first time here and it would definitely not be the last at all. Highly recommended!

The rest of the story. I took my car to a very reputable foreign car repair shop in Riviera Beach…read moreand they charged me HALF of what Mercedes quoted to replace the sensor. NPB Mercedes will never see me again. I still find it unbelievable that they would take zero responsibility for the problem since it only arose immediately after they had worked on the car. Incredibly bad customer service.

Great service department, excellent customer service. My service representative was very…read moreknowledgeable of Tesla products, and was able to determine my issue with TPMS. They were fast and communicated with me every step of the way.

I wish I would of looked at these reviews before buying. The worst customer service. The whole…read moreprocess was terrible. Forget about trying to call no one ever answers the phone.