Because of the incompetence of the office staff, I am out of $200 deposit that they refused to return when it was their mistake in dealing with the insurance company's denial of the claim because of a coding issue. It was also frustrating that the staff refused to assist me in dealing with the insurance company and their bad attitude and insistence that it was my fault and problem. read more

Dr. Morris is one of the most knowledgeable person that I've met and he really did a good job to understand about my foot condition. He gave some alternative and recommendations and at the same time he's not being pushy for us to buy the product from him. The staff is very friendly and they are very organized in terms of the upcoming appointment as well and would recommend if you have any problem with your feet . read more

Dr Upshaw is terrific. Over many years, his care has been on point & expertise without peer in his field locally. Sadly, I appeared for my appt & was greeted my another dr.. without any warning...and this dr was exact opposite... and, I will never go back after decades with my mother & then,me. I have never had a worse medical experience. So... if you make an appt.. please confirm Dr Upshaw will be seeing you. read more

The front office is quite unprofessional. Two women worked behind the desk. They lacked the demeanor to be welcoming or perhaps the office manager cannit train their team properly. Later, I was called to go to an examining room and this woman couldn't greet me. Pointed to the room like it was too much effort to politely escort me to the room. She was grumpy. She told me she just woke up from a nap and she really isn't any good in the afternoon. Once Upshaw came into the room I shared my poor experience with him- he was completely aware of their comportment. How can I return to this doctor? I feel bad for all of Upshaw's patience. Dr Upshaw: your staff undermines the concept of healing. Not sure why you tolerate a total lack of professionalism read more

I would give a zero star rating if there is a choice. Let me tell you my experience: I called and told the front desk that I would be late. They told me it's okay. When I got there, after a few exchange of words, the doctor himself came out and together with the front desk staff, gave me a lecture of being on time as a responsible adult even after I explained that I was late because of my husband being in hospice. No one in that clinic showed any compassion but continued on "educating" me. They talked to me as if I was a five year old that did something bad. Needless to say, I left the clinic without getting treated. It disrupted my peaceful morning and put me in such a bad mood. If this is not what you want to experience, find another doctor and staff that actually understand compassion. read more

Had an appointment. Front staff was rude cause I didn't have a mask. Didn't offer one but told me I can go buy one downstairs. Paid all this money got treatments for nothing. read more

I went to Dr. Upshaw for an ingrown toenail. He took care of that in his office, and proceeded to diagnose me with toenail fungus in six of my toenails. He explained the treatment in very clear language and spent a lot of time with me, which I appreciate. In every subsequent visit, he has been kind, extremely knowledgeable and helpful. I would absolutely recommend him for any kind of foot problem you have. He has all the qualities I look for in a physician. read more

I'm writing a review about the office and billing staff, NOT the doctor. (Dr Upshaw is wonderful). Called the office twice to speak to billing. She had already left for the day, enjoying a half Friday. Second time I called she wasn't in so I left a message asking her to give me a call back. I don't think the receptionist gave her the message because I never got a call back. Forgot about the bill for a few weeks until I received a Past Due notice. I call again right away to speak to billing. Turns out she only works TUESDAY MORNINGS (not noted on the bill, of course). This is the third time I've tried to get in touch and the third time she hasn't been in the office. read more

Dr. Upshaw and his staff was prompt, super helpful and intelligent. I was thrilled! Thank you, Yelp community, for helping me find this podiatrist! You can tell Dr. Upshaw is extremely intelligent. He gave a thorough explanation of what was going on with my husband's foot and immediately set out a series of alternative treatments that would work. He gave us all the information that we needed to make an informed choice. When we had admitted to using essential oils and other non-traditional treatments, he seemed very knowledgeable about them as well and gave us his opinion of what works and why it does or doesn't do the job. His staff is amazing! Super helpful and kind. So glad that we have found such a great doctor! read more

Dr. Upshaw fitted me with orthotics four years ago and I am still using them. Now I am having an issue with one foot and hope to see him next week because I will be doing some hiking in Peru in 7 days!! read more

Great doctor- knowledgeable- cares for his patients, takes the time with you. I recommend him- not too long of a wait either.

I've been trying to figure out whether my insoles would be covered by insurance and I got two answers multiple times (between the office and the insurance company). "yes, it's covered with NO deductible" and "you will have to pay a deductible" There's a big difference ($500), so I called the insurance company (again) and the dr.'s office (again). The rep at the insurance company even admitted sometimes it's hard to tell for certain cases, which I think caused the confusion. My point for this update is that the girls at the office are so nice and patient. It's hard to find dr.'s offices with people like this. Big kudos for them! read more

I will start with the good. The pain in my heal is gone which is why I gave 3 stars. I went to Dr Upshaw pretty sure of the diagnosis & treatment which he confirmed, as a friend recently had the same which was fixed in 1 visit by another doctor. 1st visit - Dr Upshaw took xrays and a water bath, then just wrapped it up without the shot and wanted to see if it would go away or just get another visit with charges. Pain was same... 2nd visit - he agrees to do the shot but he recommended not doing the numbing shot first as the shot pain would not last long. That was more painful than childbirth! I realize one shot is easier for him but how he could recommend that to anyone is insane! I screamed for him to stop, which he did not until he was done. I should have gone to my friends doctor at 1/4 of the cost. If you do not like pain...this probably is not the doctor for you. read more

Love this place !!! They know exactly what's wrong with my foot :) highly recommended if you want your feet to be taking care of ;)

I have seen three podiatrists in my life. The first two I didn't care for at all, and didn't trust. But Dr. Upshaw is first class. I am really impressed by the scope of his knowledge and his high level of care. I didn't see podiatrists in the same category of doctors until I saw him. I definitely do see Dr. Upshaw as highly skilled and highly competent, even among all doctors generally, and I really don't see the point of seeing any other podiatrist after experiencing his level of competency and care. I am happy I was referred to him by my primary care doctor; and consider myself lucky that I found him. read more

Even before setting foot in Dr. Upshaw's office, he made a very positive impression on me! Our friend injured her ankle while visiting from out of state, and was having a hard time finding a doctor to treat her for a good price (no insurance), and in a timely manner. After searching for quite awhile, she came across Dr. Upshaw's name on this site. 'Though it was getting a bit late, she decided to try and call his office. Much to her surprise, he answered the phone! He listened to her issues, and offered her some advice. He also set her up with an appointment the next morning, and was willing to work with her, despite being uninsured. I had the pleasure of meeting him, while going with her to her appointment at his Pasadena office. What a lovely personality he has! He knew that she was a bit nervous, and did what he could to set her at ease. He was also very knowledgeable, and helped her in just a few visits. I personally, want to thank him for his kind treatment of me, even though I was just accompanying my friend! One example of his great kindness, that really meant a lot to me: On Valentine's day, before leaving, he gave her a rose :) He also has a pleasant staff! I very highly recommend him!! read more

Best foot doctor ever!! I have been going to him for 8 years for my flat feet. He is really engaging, funny, caring and honest.

Went to visit him due to athlete's foot which I get periodically. He checked my foot out and confirmed and noted that it is a regular occurrence and not a big deal. He provided a prescription which helped get rid of this occurrence. They suggested a follow up visit. Went back after several weeks and got a 30 second look at my foot and a charge for a full office visit. To the extent these things are routine, suggesting a follow up might not be needed except to pad the bank account. Imagine with my co-payment and his billing my insurance for a 30 second visit, Dr. Upshaw is doing quite well. Welcome to American medicine and medical ethics. read more

Such a relief to not feel so anxious whilst receiving a consultation. I was late to my appointment and they were still to see me quickly and efficiently. Dr. Upshaw was very informative, but even more than that, he was the kindest, most easy going Doc I've met with(not to mention, handsome). Definitely recommend to anyone with any foot or ankle conditions to give him a visit. read more

Dr. Upshaw and staff are great. My arches had been killing me for weeks and I finally got around to getting them checked out. After yelping local podiatrists dr. Upshaw wad the highest rated. After visiting him I can certainly see why. Very courteous personable and friendly. Not to mention knowledgeable. Got me suited up with some temporary splints that immediately made a huge difference in my day to day activities. Also explained my foot issues throughly and professionally. You can go wrong with the U. read more

We just started going to Dr Upshaw a couple months ago, and both my husband and myself are very pleased to now have him as our podiatrist. He is an excellent professional and also makes you feel comfortable. Nothing like knowing you are in good hands when you need medical care. read more

Dr Upshaw is the best! I had bunion surgery on my right foot in November 2014 and my left foot just yesterday (Feb 27, 2015). Both big toe and tailors bunion on both feet. He is so knowledgeable and professional. Both surgeries went fantastic with no complications. My right foot is healing well and the scars are so minimal. I would recommend Dr Upshaw for any of your foot needs/issues and specifically surgery. I wouldn't trust that any doctor could do a better job than Dr Upshaw. He even checked in on me today (Saturday) to make sure I was feeling ok post surgery. I am resting and healing on my couch now. He even arranged a cold machine for my foot to be in 24/7 which keeps the swelling down and the pain to a tolerable level. Amazing doctor! His staff is incredible too! So friendly and they take care of everything from appointment reminders to paperwork. read more

This is my 3rd time seeing Dr. Upshaw for 3 separate issues and each visit has been worth it. My sister and husband have also been seen by Dr. Upshaw. Dr. Upshaw has been practicing for many decades so he is very knowledgable, but what sets him apart is how well treats his patients. He is caring, gentle, thorough, and does a great job at explaining your particular condition. He takes his time with each patient and doesn't leave the room until he has answered all of your questions. Another plus is he has 2 offices one in Alhambra and another in Pasadena. Each time we have been able to schedule an appointment fairly quickly which is great especially when you are in pain. Our family highly recommends Dr. Upshaw! read more

Dr upshaw took care of all my toe nail problems. He even reviewed my orthodics. His staff are friendly and professional. Got me in quicker when there was a cancelation. Wish there were more doctors offices like this. read more

Wonderful doctor! My mother had pain on the heels of her feet that wouldn't let her walk for very long. She saw several doctors at Kaiser, but they could not find what was causing her pain. Dr. Upshaw quickly found the cause of her pain, and she is now walking again. read more

Great Guy! Seldom do we find doctors like this anymore, and it's refreshing when we do. Dr. Upshaw spent a lot of time speaking with me about my right metatarsal problem (I have an extra bone in there, that's been making it uncomfortable to walk). I'd seen someone else previously who wanted to "operate," saying that little bone had broken, and the fracture was causing my pain. Nope... I've apparently had this lifelong, and it's not uncommon. When was the last time you had someone talk you OUT of surgery?? Dr. Upshaw explained that if the bone was removed my big toe would not be anchored, and would drift way to the left of my foot, likely making it impossible to wear ANY shoe! Anyway, we discussed shoe and pressure alleviating options, and I will do my best to self-relieve this discomfort. I tried wearing a callus pad yesterday (those little round foam donut shaped things) and it helped a lot. Apparently I can buy a bunch of em on the web, and save myself a lot of money I'd pay at the drugstore. read more

Dr Upshaw is a fabulous doctor. I had a hammer toe that needed surgery. I had it done last week. He is so knowledgeable, kind and patient. And you never have to wait in his office for your appointment. If you are scheduled for 11, he sees you at 11. What doctor's office does that? And that's not to say he isn't busy-- he is, but they just schedule with care. And his staff is extremely competent, too. read more

Dr. Upshaw is a fabulous doctor who really knows his stuff! I've conme to him with various ailments over the years and he has handled every one with competence and alleviated my pain. He is extremely knowledgeable and i always leave his office better informed which is a plus. In addition, he's a nice, personable man with a soft touch and always greets you with a warm smile. I give hm 5 stars!!! Mel P. read more

I will start with the good, his staff is very nice. The rest is bad. I have been wearing orthotics for the last 10 years and was doing fine. I came to see him, as the orthotics were getting worn out. He offered to resole them or replace them, and I told him to do whatever he thought would be best given his expertise. He made me two sets of orthotics, one for dress shoes and one for sneakers. I came for the fitting and he said everything was fine. About 6 months later I returned with severe pain in the lateral side of my left foot. I told him the the lateral edge was very sharp. He stated that the orthotics were "swimming" in my shoes and recommended buttressing them and buying smaller shoes. This did not help so I returned. This time around he looked at the edge of the orthotic and said that I needed extra padding on the side. During this visit, believe it or not, he also asked me for medical advice! I'm also a doctor and even though I was seeing him for pretty severe pain, he asked me to advise him on when to check liver tests after giving ketoconazole to a patient. Anyway, I got the new orthotic with extra padding and my foot still hurt. I then saw another podiatrist who fit the orthotic and determined that it was too small and was literally cutting into my tendon. He told me that to save money I should go back to Dr. Upshaw to get it replaced. (I already paid $360 for the orthotics and an additional $50 in copays during which he never figured it out). Finally I saw him a third time where I pointed out the problem. He fit the orthotic against my foot and agreed to replace it. Afterwards, as I was still not getting better I went to a foot and ankle surgeon. She stated that the tendinitis in my left foot would take months to recover. Also, she stated the orthotics he made did not even have the proper arch support! Of note, I am also getting pain along the outside of my left ankle, for an unrelated reason--namely that the lack of arch support has caused tendinitis along the ankle as well. So now I am getting a brand new set of orthotics and am still in pain. Keep in mind I felt fine before I came to Dr. Upshaw. Dr. Upshaw if you are reading this I would be very interested to hear your response as to why the left orthotic was made too small and why this was not picked up during the fitting and then until three subsequent visits. read more

I have been a patient of Dr. Upshaw's for about 10 years. He is kind, caring, helpful and really does a great job! My parents referred me to him and they've been patients of his for over 20 years. Now, my children also see him! He really takes his time when I have an appointment and not only answers my questions but also offers more information/options than I would have ever thought about. read more

Dr. Upshaw made a great impression from the very first, "hello"! Very personable, kind, funny and obviously very experienced and good at his job. Most of all, he is very caring. I came to the office based on a positive review here that mentioned that his office staff was as friendly and helpful as he is which is key for me and it was absolutely true. I had an appointment in two hours, free parking, very quick processing and was seen immediately. I was treated for a broken big toe, which many people will advise you to do nothing about, however, I am glad I went in because many people experience prolonged pain and sometimes further fracture by not treating it immediately. Dr. Upshaw found a small break in the bone, wrapped my foot in a "splint", advised me to wear a very sturdy shoe, and while at home, elevate and ice. I had been icing it incorrectly and was wearing a wobbly shoe, so all of this was important advice and will hopefully make healing relatively quick. I highly recommend this doctor. read more

I have painful post-traumatic conditions going on in my left ankle and foot as a "40 years later" consequence of a compound fracture and dislocation. Dr. Upshaw not only clearly understood the current condition of my foot, but he made it comprehensible to me as a layman. However, the two real shockers were (a) he saw me early and (b) I found he has a policy not to take more patients than he can handle! I wish he was a specialist in all branches of medicine so I could only see him and never have the hassles we all have visiting most other physicians. I tested his sense of humor when I first went in. On the patient info form, where it asked something like "What condition brings you here today?" I replied, "Metatarsalgia? Or...there's an alien my foot." The doctor took that in stride and expressed his hope that there was no alien present. I see the Yelp header shows his Alhambra address, but I've also seen him in his Pasadena office. read more

I had a piece of glass in my foot , so thankful to God for finding Dr Morse Upshaw , what a nice honest human being , he took care of me, explain ed the step by step what he was about to do, made me feel so comfortable , Thank u Dr Upshaw , May God bless u and give u many years to keep practicing the work u do . The staff is very friendly . THANK YOU SO MUCH ! Michelle G. read more

This podiatrist always take his time with his patients but always sees me on time and thoroughly explains my issue... he also gives me advice on what I can do to help with the pain... read more

I had a great experience dealing with Dr Morse and his staf. It was a great Dr - patient interaction. My problem was resolved satisfactory . Dr Morse is kind and very informative. read more

Very fast and friendly and such a relief on my feet after seeing Dr. UPSHAW. No more foot pains. Would not think twice in making my 40 minute drive to see him. read more