I will blame part of this on myself, as my lack of knowledge of the moving process. I called Morse Van Lines a week ago to get a quote to help move our big furniture. I made it clear I was on a budget, and we could move some of our own stuff ourselves. I wanted help with the big furniture. We discussed everything item by item that I would want to move. Sandy was nice a friendly and seemingly helpful. I had read a few positive google reviews. Her quote seemed reasonable, and she said with everything we discussed in our 1000 sq. foot house with should be able to finish within 4 hours. So, I paid the $100 deposit to book the date. I placed a follow up phone call today to Morse to make sure all would fall within budget, since my husband had noticed some negative yelp reviews. I just wanted to be sure it would all be ok. It turns out they charge from the time they leave their facility until the time they return. So, there is no way we would fall within the 4-hour quote. It would have been fine if I was located closer to them. This had not been made known to me when I booked. I am aware I did not know I needed to ask this question, now I do. Also, I had been told they could take apart and reassemble furniture during my first call, but when I called back, I was told that could not happen within the allotted time. I am not sure why I had to give the addresses and list all my furniture to receive a 4-hour quote that would be impossible to accomplish. The owner Pam was nice and tried to explain it all to me, but the price would not be within my budget. So, I canceled the move with two weeks notice. They seemed understanding of the reasons, but I only received half of my deposit back, because "they had already filled out paperwork." Be smarter than me and know the questions to ask. I did find three other quotes today that fully explained these details without me needing to ask. The other companies also would refund the deposit as long as 72 hours notice was given. Morse may do a good job, just make sure you get all the details up front. I wish I had been given this information before deciding and losing money. read more

I was extremely disappointed in the service and lack of response provided to us recently by Morse Van Lines. After having used them several times before in out of State moves, I thought I would patronize them again in a relocation from Alabama to Ohio on June 28 to June 30, 2021. This time to our dismay, the movers damaged and chipped several items including a dining table, bed frame, a large buffet, and a desk. They also completed destroyed a file cabinet and lamp shade. In addition, we were utterly surprised that they smashed an electrical cord to a deep freezer, by draping the cord inside the chest and closing the door on it. Having noticed a few of these damaged items before the movers left our home on June 30th, I showed the items to one of the movers, named Mike, who instructed me to send the pictures to a cell phone number, which I did. Although I expected to receive a customer service call immediately, this being the 4th of July Holiday weekend, I gave them the benefit of the doubt thinking I would receive a call early Monday or Tuesday morning. I did not. Therefore, I called them on Tuesday, July 6, 2021 and was informed by the person answering the phone (also named Mike) that both Patty and Pam Morse (who we'd been consulting with) were in a meeting and someone would return my call. To date, I have not heard from anyone from this company. I cannot begin to express my disappointment in their customer service or lack thereof. After having used them for years, and spending an inordinate amount of money on relocations, I do not think it is too much to ask for a customer service call. Furthermore, I would expect that they would want to ensure that they rectify damages done to their customers property. I will not be using Morse Van Lines again, nor would I recommend their service anymore. Dr. K. Williams read more

BEWARE.....If it doesn't matter that they dump or throw away all your family treasures that can't be replaced and Auction off the Antique family furniture and leave you with a TV and your clothes. This is the Perfect Moving Company for you. I'm 65 years old and it's pretty sad that I have to start all over and have nothing to look back on. Donna S. read more

Morse Van lines moved us from Wickliffe to Willoughby Ohio. Most stressful of all days. The move took 10 hours from loading our house to unloading at the new house. The truck came to us with items for auction so at the end of the day they couldn't take all of our boxes. The movers were polite but inexperienced. I talked to the owner and she was receptive. They fixed two items that needed fixing and did a great job. We had two missing boxes which went to auction with the other things on the truck. We got them back after two week. I did get a one hour refund. Would not recommend them. read more

Morse Van Lines moved us from Cleveland to Boulder, CO in June 0f 2012. We couldn't have asked for a more "Class Act" company. So, when it came time to move back to Ohio in the spring of '17, we called Morse again. The service and quality of their work was abyssmal. They "lost" large items like a whole Drexel dining room chair, part of a cherished 50 year old dining room set. The framework of a classic 25 year old chaise lounge was broken beyond repair. Many furniture items were permanently gouged. They agreed to pack but missed whole drawers in the kitchen. They agreed to unpack, but, upon arrival in Ohio told us that we would have to $55 per hour for unpacking help. We paid because we are in our 70's. The crew, except for one gentleman named Lee, displayed a constant overworked negative attitude. When my wife, Nancy, phoned them after the move in May, their response was to send a complaint form, which was never going to restore our respect for them. The company had reportedly changed hands from 2012 to 2017 and had no regard for customers at all or did not understand what their job was. read more

I have done many moves so far and I am not impressed with the service I received from this company. Unlike many other movers that charge you when they actually start the work, Morse Van Lines starts the clock from the time they leave their yard (and they don't tell you this when you ask for a quote!). So, if you are let's say in Cleveland Heights, you have to pay $$, the same hourly rate that you pay for the moving job, for a driver and a mover to get to your place and then get back to the company's location. Given that they also charge separably for the "truck fee"; technically, you pay them for doing nothing, just sitting in the truck and driving! The driver had an accident on the road and again they included that time in my charges!! The movers were nice folks but it was clear they put little effort into the job i.e. talking on the phone several times during the move etc. I am new to Ohio and the guy on the phone told me he cannot accept checks from banks outside ohio (such as Bank of America)! so, I had to go to bank and get cash for them in advance. Overall, it was not a pleasant experience! Do some search and you'll find better movers read more