I had a negative experience with MARINO'S FINE CARS, or more specifically, with VERONIQUE RICHARD -…read moreSALES AND LEASING CONSULTANT. Recently, I wanted to order a new Subaru Forester Premier trim. She offered me an out-the-door (all-inclusive) price of $53,204.36. I agreed. However, when I received the official quote, and later the purchase agreement, I initially didn't see the car's color, the interior color, and the estimated delivery date. Instead, I saw that I would have to pay extra for license plates, and also approximately $8,000 extra for financing, which I hadn't requested, and she also constantly changed the deposit amount from $0 to $1000. As a teacher, I pointed out her mistakes four (4) times and demanded that she correct them. But even on the fourth attempt, she couldn't get everything right in the paperwork. After several days of back and forth correspondence, I decided not to take the risk and chose to buy a car from another dealership.

Bought a car threw yousif, and he made sure everything went smoothly, the mans a hard worker and if…read morei ever had any questions he was always just a call away, i would def buy again threw him, and this dealership

TAKE YOUR BUSINESS ELSEWHERE! I strongly advise against…read morepurchasing from this dealership. My experience with Sam and Carlo was incredibly frustrating and unprofessional. Sam's customer service was the worst I've ever encountered; during a call about my potential purchase, he yelled at me for asking simple questions. My boyfriend and I visited to look at a Mercedes B250, which was listed at $14,995, plus certification and tax. I confirmed this price during our test drive. However, when it came time to sign the contract, an unexpected $400 charge for rust-proof spraying appeared. When I inquired about this, Sam insisted it was "mandatory" for all their vehicles and not optional. Regrettably, I signed the contract and placed a $1,000 deposit. Less than 24 hours later, I requested an itemized bill of sale to clarify the charges before making the final payment. Sam refused to provide it. When I mentioned I would bring my mother to see the documents in person, he suddenly agreed to remove the rust-proofing charge. However, the revised total he sent still didn't add up. When I texted to clarify the breakdown and asked for the CARFAX report--which I had not received at the time of signing--Sam called me immediately and yelled, questioning why I was asking so many questions. I reminded him that I had a right to this information, especially for such a significant purchase. His aggressive tone made me uncomfortable, and I knew I didn't want to continue doing business with them. When I went to the dealership with my parents, Sam refused to refund my deposit, contradicting himself by claiming he had told me the spray was optional. His behavior was deceitful and disrespectful. He changed his answers to please my parents, showcasing classic scam tactics to salvage the deal. The entire situation escalated quickly, revealing how desperate they were to secure my money without addressing my valid concerns. It's shocking how I was treated after being compliant until I started asking questions. I ended up losing $1,000 in this process. Furthermore, the CARFAX situation raised red flags. Their listing claimed "!!!Carfax Clean No Accidents!!! !!!", yet there was no link to the report on their website, unlike most dealerships. During my initial visit, I was never shown this CARFAX, nor was it offered. They expected me to purchase the vehicle without providing crucial information regarding its accident and service history. When I requested a copy of the CARFAX, their defensive reaction only heightened my suspicion. As a customer, I have every right to know the vehicle's history, and their refusal to provide this information is concerning. Their misleading claims about the CARFAX are designed to lure buyers in without transparency. PLEASE learn from my experience and avoid this dealership at all costs.

Don't trust this dealer at all. I bought a 2017 pathfinder from this con artist named Sam and…read moreCarlos and they both screwed me over. They knowingly sold me a bad vehicle. The 4wd auction does not work properly also my mechanic says the cat transmission is going. Look up code P17F1 that's what came up. Avoid this dealership at all costs. They will screw you over. They will take your money and not fix their problems and leave it up to you. If you do buy a vehicle from them bring a mechanic and a lawyer.

Yo!! These guys are AMAZING to work with. Super HONEST and straightforward. We had been looking…read morearound trying to buy a new car quick because our old one died. We looked at privately owned as well as with dealerships. The private sellers were so shady, and the dealers wanted to charge us $1500 percent extra for paying cash, and then charge for this and that. By the time we were done with the other dealers, we would be up $5000 to $8000 extra from the price. No thanks. We worked with Rabee, what a gem. He was honest from the moment we met him, they didn't charge us for paying cash, they put new brakes on every car they sell and help you tremendously with what you are looking for. Besides tax, we paid what the price of the car was with NO HIDDEN FEES!!!! We told him what we wanted for our family and he was a tremendous help. We were honestly torn between two cars, but went with Shine Auto Toronto because we knew what we were getting. We would rather work with Rabee than anyone else. I've already recommended him to a bunch of people. Please choose Shine Auto, you will not be disappointed.

Most wonderful experience ever! Made sure we left happy, disclosed everything we needed to know…read moreabout the car, and even fixed my Dad's tire for free during our visit. Such a wonderful family run dealership, I can't recommend them enough.

Very unfair service. I had Very bad experience with Honda…read moreQueensway. They were misinforming me because they didn't want to fix my car, which I purchased brand new.

shady. disorganized. plenty of dealerships in the area. pick a different one. they will waste your…read moretime for 4 weeks and give you wrong infornation. anything to make a sale though right?

Needed to find a go to mechanic in Buffalo for my daughter. Her car had one major issue and one…read morerelatively small one but that one had some slight safety implications . My strategy for finding any new third party is to read the reviews and try and synthesize the truth, speak to a decision maker and assess and finally ask for some quotes for the parts and labor. I spoke to four shops and of course everyone needs to see the job before finally committing and that scope can obviously change. Sam freely and patiently gave me some quotes for both (others couldn't get past - we need to see it), the quotes and the final pricing were both very fair and competitive. Mo communicated freely during the fix and heres the kicker and why we'll trust these guys moving forward. They easily could have turned the minor job into a relatively major fix and they didn't, the problem and solution was less in every sense than what I assumed it would be including their cost - great job the both of you!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Excellent service, I was initially skeptical because I've never been to a used car dealership but…read moremy experience was really good! The Manager, Mike, really took the time and effort to pair me with the right car that I was looking for! I never felt like they were just trying to make a quick sale, I would definitely recommend

I think I have a pretty high standards but I can confidently say that overall this is one of the…read morebest used car dealerships I have seen so far. All the vehicles were very clean and the sales person was very friendly. Most importantly there was no push to sell or any of the BS talk I had to listen in almost all other places. This is a dealership that sells high end cars and I was in to see one an older trade-ins for my wife who is just starting o drive. However I believe I was treated just like a customer who came to see one of the upper priced cars.

Friendly, honest crew. Good prices, reliable service. Couldn't be happier with this as my…read moreneighborhood auto shop.

Good service, not the cheapest but will gladly return for this level of professional work. Alerted…read moreme to VW dealers negligence and advised me on how to handle the situation. They are reliable and honest.

What an amazing experience! If you are looking for a…read morepre-owned vehicle, I would highly recommend talking with Carlo at Gus Car Sales. They are extremely open and honest and transparent with the vehicles they are selling and make the purchasing process simple and efficient. Being an out of province buyer, I put a lot of faith in Carlo to ensure there were no surprises when flying across the country to pick up the vehicle. They sell very clean, low mileage vehicles with proper safety standard certificates. Carlo truly went above and beyond to make the entire process amazing. Really appreciated his no BS honesty and openness to answer questions and provide any details required. We communicated back and forth remotely through email, phone calls and texts to work out all the details and he made sure I was comfortable with everything. Can't say enough good things. HIGHLY RECOMMEND. 5 STARS! Go buy a vehicle from them... seriously you won't regret it. :) Thanks Carlo.

I don't generally write reviews as I have not found excellent customer service, reliability,…read morecredibility and trustworthiness in one place at the same time in years: until now. Carlo is NOT what I've come to expect from those who fit the used car dealer stereotype. He's the exact opposite! He listened to what I needed carefully, found a car I liked within my budget, informed me fully about the process of purchasing a used car fully as this had been my first time and even came to pick me up in his own vehicle for me to pick up my car. I've had a few questions post sale and his friendly and helpful demeanour hasn't changed a bit. Thank you Carlo for treating me fairly, respectfully and restoring my faith in GREAT customer service.

I've actually never written a review for anyone, but felt I needed to after the quality of work and…read moreservice my husband and I received at Phillips Automotive, 45 Munham Gate, Scarborough Ontario. Angelo and Chris are old style hard workers and they did a terrific job. A week after buying my car, someone put a big scratch in my front bumper and the drivers door also was crunched somehow. Angelo and Chris made my Subaru look like new, inside and out. I wouldn't hesitate in recommending Phillips Automotive, you'll be in good hands. Heather W. and Greg H. Toronto