What an amazing experience! If you are looking for a…read morepre-owned vehicle, I would highly recommend talking with Carlo at Gus Car Sales. They are extremely open and honest and transparent with the vehicles they are selling and make the purchasing process simple and efficient. Being an out of province buyer, I put a lot of faith in Carlo to ensure there were no surprises when flying across the country to pick up the vehicle. They sell very clean, low mileage vehicles with proper safety standard certificates. Carlo truly went above and beyond to make the entire process amazing. Really appreciated his no BS honesty and openness to answer questions and provide any details required. We communicated back and forth remotely through email, phone calls and texts to work out all the details and he made sure I was comfortable with everything. Can't say enough good things. HIGHLY RECOMMEND. 5 STARS! Go buy a vehicle from them... seriously you won't regret it. :) Thanks Carlo.

I don't generally write reviews as I have not found excellent customer service, reliability,…read morecredibility and trustworthiness in one place at the same time in years: until now. Carlo is NOT what I've come to expect from those who fit the used car dealer stereotype. He's the exact opposite! He listened to what I needed carefully, found a car I liked within my budget, informed me fully about the process of purchasing a used car fully as this had been my first time and even came to pick me up in his own vehicle for me to pick up my car. I've had a few questions post sale and his friendly and helpful demeanour hasn't changed a bit. Thank you Carlo for treating me fairly, respectfully and restoring my faith in GREAT customer service.

I am sharing my experience publicly now as I have exhausted all formal channels without resolution,…read moredespite all my good faith efforts. If only I had seen the many other negative reviews before -- several customers experienced similar issues, but mine was the most extreme case of abuse of trust and power. The business is not even accredited by the BBB and has already complaints left unaswered. On January 11, 2025, I test-drove, and on January 15, I purchased a "Certified" Mazda3 GS from Ken Shaw Toyota (2336 St Clair Ave W, Toronto, ON M6N 1K8). The vehicle was delivered with a Safety Standards Certificate (SSC). The salesperson, Manpreet Kaur, reassured me personally that the vehicle was fully certified and safe. I trusted that expertise -- as a newcomer female unfamiliar with the mechanics -- only to discover later that the car was, in fact, sold 'as-is' and unfit with undisclosed mechanical defects. Within weeks, multiple dangerous issues surfaced. An independent inspection (requested by the MTO) confirmed the vehicle was not roadworthy and could not receive a valid SSC. Despite this, the vehicle had been advertised and sold as certified. I attempted to resolve this through all possible agencies OMVIC, MTO, Consumer Protection Ontario, my MPP's office, the Ontario Ombudsman, and legal aid. Despite acting in good faith and even requesting cancellation within 30 days, the dealership used delay tactics, threats, and blame-shifting -- never once offering a safe or legal return option. At one point, they falsely claimed I refused to return the car -- yet never provided a safe or lawful solution. Driving a dangerous, uncertified car was not an option, especially given the findings of the independent garage and the MTO's own request for inspection. Even after all of this, the dealership pressured my bank to reverse a refund request based on proof of misrepresentation. Their lawyer has since sent repeated emails that deflect responsibility and attempt to intimidate me, despite my clear efforts to resolve this through proper channels. I was clear from the start that I was a female newcomer, a first-time buyer, and not a mechanic. I relied entirely on their certification and integrity. Today, I am left unemployed, covering the storage cost of a dangerous car, while they operate without consequences and continue their business as if nothing happened. I am now preparing legal action to seek a full refund and compensation for the damage caused. This experience has been emotionally and financially devastating with no humanity or fairness. I trusted this dealership and was met with unfair treatment and discriminatory disregard for my safety and rights. OMVIC, Consumer Protection Ontario, and other agencies must take action against dealerships that abuse power and mislead vulnerable buyers -- especially newcomers and women. Buyers! Please do your research before trusting this dealership Ken Shaw Toyota with your safety, your money, or your trust. You are only an added transaction.

I recently visited Ken Shaw Lexus and dealt with Raymond Fan. As many know, it is not usually a…read moregood experience when dealing with car salesman. In fact, I had recently had been to a few car dealerships and was not impressed. However, my experience with Raymond at Ken Shaw Lexus was far from that! Raymond was professional, courteous, and most importantly honest. I felt Raymond was fair and gave me a great deal. Since my purchase Raymond has remained in contact and been very helpful. I walked away from the purchase of my new vehicle actually feeling great. If you are in the market looking for a Lexus I highly recommend dealing with Raymond Fan.

Solid shop. I'm usually not a fan of used car dealerships, but this one is very transparent. Hugo…read morehelped me out and had no issues letting me test drive the car. Car had complete documentation and service history. Didn't push on the aftermarket warranty. Even included a fresh oil change before I went to pick it up. Lots of high end luxury cars in their inventory - almost bought a different car than the one I was after. All in all, was very happy with the purchase.

Responsive, friendly service…read more Car was as described following pre-sale inspection (no accidents or signs of odometer turnback). Hugo worked with me to get the car ready for pickup quickly. Overall, I'm very happy with the experience and would recommend the dealership to others.

great dealership , great customer service , baught an amazing car and got it financed through them…read more. they were quick and helped us with everything. matar was great !

Yo!! These guys are AMAZING to work with. Super HONEST and straightforward. We had been looking…read morearound trying to buy a new car quick because our old one died. We looked at privately owned as well as with dealerships. The private sellers were so shady, and the dealers wanted to charge us $1500 percent extra for paying cash, and then charge for this and that. By the time we were done with the other dealers, we would be up $5000 to $8000 extra from the price. No thanks. We worked with Rabee, what a gem. He was honest from the moment we met him, they didn't charge us for paying cash, they put new brakes on every car they sell and help you tremendously with what you are looking for. Besides tax, we paid what the price of the car was with NO HIDDEN FEES!!!! We told him what we wanted for our family and he was a tremendous help. We were honestly torn between two cars, but went with Shine Auto Toronto because we knew what we were getting. We would rather work with Rabee than anyone else. I've already recommended him to a bunch of people. Please choose Shine Auto, you will not be disappointed.

Most wonderful experience ever! Made sure we left happy, disclosed everything we needed to know…read moreabout the car, and even fixed my Dad's tire for free during our visit. Such a wonderful family run dealership, I can't recommend them enough.

TAKE YOUR BUSINESS ELSEWHERE! I strongly advise against…read morepurchasing from this dealership. My experience with Sam and Carlo was incredibly frustrating and unprofessional. Sam's customer service was the worst I've ever encountered; during a call about my potential purchase, he yelled at me for asking simple questions. My boyfriend and I visited to look at a Mercedes B250, which was listed at $14,995, plus certification and tax. I confirmed this price during our test drive. However, when it came time to sign the contract, an unexpected $400 charge for rust-proof spraying appeared. When I inquired about this, Sam insisted it was "mandatory" for all their vehicles and not optional. Regrettably, I signed the contract and placed a $1,000 deposit. Less than 24 hours later, I requested an itemized bill of sale to clarify the charges before making the final payment. Sam refused to provide it. When I mentioned I would bring my mother to see the documents in person, he suddenly agreed to remove the rust-proofing charge. However, the revised total he sent still didn't add up. When I texted to clarify the breakdown and asked for the CARFAX report--which I had not received at the time of signing--Sam called me immediately and yelled, questioning why I was asking so many questions. I reminded him that I had a right to this information, especially for such a significant purchase. His aggressive tone made me uncomfortable, and I knew I didn't want to continue doing business with them. When I went to the dealership with my parents, Sam refused to refund my deposit, contradicting himself by claiming he had told me the spray was optional. His behavior was deceitful and disrespectful. He changed his answers to please my parents, showcasing classic scam tactics to salvage the deal. The entire situation escalated quickly, revealing how desperate they were to secure my money without addressing my valid concerns. It's shocking how I was treated after being compliant until I started asking questions. I ended up losing $1,000 in this process. Furthermore, the CARFAX situation raised red flags. Their listing claimed "!!!Carfax Clean No Accidents!!! !!!", yet there was no link to the report on their website, unlike most dealerships. During my initial visit, I was never shown this CARFAX, nor was it offered. They expected me to purchase the vehicle without providing crucial information regarding its accident and service history. When I requested a copy of the CARFAX, their defensive reaction only heightened my suspicion. As a customer, I have every right to know the vehicle's history, and their refusal to provide this information is concerning. Their misleading claims about the CARFAX are designed to lure buyers in without transparency. PLEASE learn from my experience and avoid this dealership at all costs.

Don't trust this dealer at all. I bought a 2017 pathfinder from this con artist named Sam and…read moreCarlos and they both screwed me over. They knowingly sold me a bad vehicle. The 4wd auction does not work properly also my mechanic says the cat transmission is going. Look up code P17F1 that's what came up. Avoid this dealership at all costs. They will screw you over. They will take your money and not fix their problems and leave it up to you. If you do buy a vehicle from them bring a mechanic and a lawyer.

After my vehicle was written off by my insurance company, Auto Mall did a replacement cost report…read moreon it for my insurance company, The agent at Automall contacted me directly, and asked me questions about my bill of sale, but at the same time, he was trying to get me to buy my next vehicle from him, hinting that if I decided to buy from him, then my replacement cost could be estimated higher. To me this is both unprofessional and un-ethnical, also conflict of interest on the part of this agent.

Got one dealer down $2000 but compared to others it was still overpriced so i didn't buy. Bought…read morebetter option but only saved about $300 on that one. Not sure if i couldn't have done better myself...

Weren't interested in actually trying to sell to us whatsoever! Didn't seem to care at all! Very…read moreunhelpful! Also, Despite their website saying that they're open till 6p on Saturdays, they told me that they close at 5p in the summer!?! Plus, their cars don't seem well cared for. Very dirty inside and out! Just not a good experience at all!! Owners Response (from Google): Dear Daniel. You came at our place at 5:30 pm , before closing up and you want to test drive several vehicles wich you wasn't sure wich one you want. Even my salesman gave you one of them to drive and you wasn't nice to my salesman. He asked you to come on Monday to complete your test drives and you told hem forget about there is a lots of dealerships around. Good luck. My Response: Actually, I came at 5p, a good hour before your own posted closing time of 6p. So, what is it? Do you close at 6p, like your own website says, or 5p like your "salesman" said? (I'll post a screenshot here showing what your website says) Yes, he did let me test drive one vehicle (which I was grateful for and which took only about 10-15 minutes; we didn't enjoy its ride, which is only the vehicle's fault). He said another specific vehicle wasn't possible for today (which was completely understandable, it was quite packed in to your showroom. So, no complaints there). However, we were NEVER rude to your salesman!! I was consistent in minding my manners (asking with pleases and giving thank you's)! Your "salesman", on the other hand, was very curt and disinterested!! He was unhelpful as I tried asking questions about several vehicles (I'm not sure if he just didn't know the answer, which doesn't look good if you don't know your products; or if he just lacked any desire to sell us anything). So, when I finally decided we should just leave, since your "salesman" was clearly fairly rude and quite possibly a liar, yes I did say that there are plenty of other dealerships we can go to. And you know what? There are and they have all been polite and helpful, so far! So, we'll happily give them our business! One last thing, your response here just shows the nature of your business! Most businesses apologize for any misunderstanding or lack of care a customer receives. Usually, they then ask for another opportunity, which I would have given as I believe in 2nd chances! However, In my opinion, your response proves that you are at least mildly rude, quite disinterested in your customers, and most likely liars! All TERRIBLE traits for any business, but amplified by the fact that you are a used car dealership (way to live up to the stereotype)!!

Sold my girlfriend a Ford Escape, provided a full safety certificate, when I picked up the car the…read moreheadlights didnt work, the battery was dead, emergency brake didnt work, rear calipers seized, and when I demanded a new safety certificate they refused because then they would be on the hook for immediate investigation. I reported them and the mechanic shop they use, Avtar Auto Repair, who clearly just wrote a fraudulent safety without inspecting the vehicle at all, to the Ministry of Transportation who informed me they have multiple complaints on file for both the dealer and mechanic. These people are liars and dont deserve your business. I would give 0 stars if it was an option. They have also removed my review from google. SHADY!

I bought a van from there too. It has a hole in the bumper it has scrapes and has scratches from…read morefront to back fenders are coming off. The app brake is stuck. The transmission bolts are not tightened, but it passed the safety from them so they say they are charging me $21,000 plus my kick and I'm having a hard time for them to fix everything. I took it to get safety and it failed. These people are crooks robbers and dumb head. That's my nice word. Don't buy a car from them.

I would never buy a car from this place Adam is nothing but…read morea lier..I bought a truck from them It's took 2and half weeks to get it and there was damage on the truck and more issues with this guy adam.. This place should be closed done for the Shady shit they do and Patrick is ever worse with the lies..and after taking the truck to a body shop they tried to Hide the rust with spray paint So now onvic is involved and taking these clowns to court...STAY AS FAR AS YOU CAN FROM THIS PLACE. YOU WILL THANK ME FOR THIS..TRUST ME