Ladies beware:
I came to mosaic to get my hair matched to my extensions by Chelsea Lee. Worst mistake.
I wouldn't trust any of these reviews saying that she's so great, as it seemed they were very conveniently posted in attempt to bump my review down after I uploaded this review about my experience with her (the ones uploaded after July 1st, 2026)
After spending 5 hours in Chelsea's chair on day one, I left very very disappointed. Instead of matching to the extensions, my hair was dyed pitch black, color removers thrown on, and attempts to tone several times which left me with a very flaming red in the sun. For reference, both the sets of extensions I had are a dark brown with ashy tones.
I have gotten my hair toned ashy many times in the past by other hairdressers, and anytime I have, the result always comes out great.
She began to cry about it and basically attempted to guilt me for not being happy about the result. So feeling bad, I allowed her to re-attempt to fix it the next day.
That evening I messaged her to just confirm that she feels confident she would be able to get the result I was looking for, and she pretty much guaranteed the red would come out.
Well fast forward to today, and things got even worse.
After toning my hair again, she washes and dries it. She puts the extensions in (I had clip ins) and I can already tell they're super different. One of the things that I told Chelsea was really important to me was that there wouldn't be a super stark difference out in the sun. I could tell that when I suggested to see it in sunlight, she hesitated.
Basically we went outside and it was 2 completely different colors. And she basically just stood there with a blank stare. She failed miserably and we both knew it.
After coming back inside, I seriously regretted letting this person ever touch my hair.
Throughout the 2 days, Chelsea made it such a point to tell me about how much of a "Christian" she is and how "gracious" she is with clients.
Well after she completely ruined my hair, still wanted to charge me the full amount, which included a hair cut that never happened.
Her reasoning was that she spent several hours and lots of product. When the reality was, she had to do that because she repeatedly kept making mistakes and had to scramble to try and save it.
I guess I'm failing to see how her mistakes as a hairdresser is the clients fault and why I should have to compensate her for her errors.
After expressing discontent, that's when the mask came off.
She pulled me away from everyone else and began to raise her voice at me and told me that I was a such a liar and that I had been constantly deceiving her from the start about my hair history and that it's all my fault that she chose to use certain products on me. Even though I was 100% candid about the fact that I have been previously blonde, black, red.
She attempted to force me to pay her the full amount, saying that she was doing me a "favor" by not charging me even more.
I have never been treated or spoken to by and hairdresser in this poorly of a manner.
When confronting the owners sister, Chelsea attempted to make it sound like I had requested A bunch of different services(painting herself in this light of "I'm just doing all this work and this client is just so ungrateful).
It's especially disgusting and disappointing that as a fellow Christian myself, she would use the Lords name but then turn around and make really unkind false accusations, simply because she wasn't able to get the result.
Her conduct and how Chelsea chose to speak to me was the main issue and very very opposite of how "Christian" she makes herself sound. Which she heavily tries to use as a bonding point.
The bottom line was, instead of owning up to the mistake, she decided to completely deflect and belittle me.
She said (in the text) "she knew for sure the gloss would cancel the red". What I'm hearing is a guarantee, and you can see that's nowhere even near what happened. And how it doesn't remotely match the extensions
So ladies, steer clear of Chelsea's chair! read more