Giving a 5 star review for great service I received from Sandra last week. I was in town on a work…read moretrip and realized I had forgotten my regular eyeglasses - only having my prescription sunglasses to get me by. The team at Vision Clinic was able to get me into a set of trial contact lenses which was a lifesaver for me. The first three places in Moses Lake that I called had no interest in helping me in my dire situation. At the last minute on Thursday afternoon, I was able to make it in to get the trial lenses. Disaster averted! If you care about quality service and people who care, you should look nowhere else. Thanks Sandra!

Very friendly employees, and patient! The doctor is a sweet and knowledgeable man. Huge selection…read moreof glasses. Highly recommended

I needed some sunglasses for work and Cheryl was an awesome help. I got them with an HSA and she…read moreworked me through the process in a fun and inviting way.

Ahhh 2 months after daughters new glasses come they broke.. the screw came out and little did I…read moreknow she had ripped the nose pass out... (bad mom) I took them in and they fixed em right away. For free.. I love this place outstanding customer service. Friendly and not rude at all. Thanks again guys for all you do!!!

I went in to Valley Eye care with blurry vision and watering eyes. I knew something was WRONG but,…read moreafter a full eye exam, I was reassured that all I needed were glasses, which did improve my vision. Still not feeling "right", I decided to get a second opinion, during which I was informed that I had posterior subcapsular cataracts, (which SHOULD have been caught by Valley Eye). I needed to have surgery on both eyes with interocular lens replacements. I NOW have perfect vision that was UNDIAGNOSED by Valley Eye care. Risk at your own peril.

The optometrist is very friendly and professional. Provides great care to my entire family…read more Highly recommend.

I started going here after I moved to Moses Lake in 2024. The first year, it was fine. I got an eye…read moreexam and it was time for new glasses. They were expensive, didnt have much to offer in colors, in the $130.00 range, lots of black frames . Prices for solid color frames were were close to $200.00. Still I needed them, it had been seven years since I had new frames. They took my insurance, good. In 2025, I used my old fashion designer purple frames and replaced the prescription glass. I got out of there for $ 180.00. Sweet! This year, even with insurance, I laid out nearly $500.00 for everything, my insurance paid for the eye examination. The fun frames were $240.00, very artist looking since I am one. And the doctor sold me a pair of heated eyepad for increasing fluid in my eyes; it does help and tried to talk me into getting surgery done on a dropping eye lid. I have sensitivities to food allergies, and that eye lid is not bothering enough for surgery. I repeatedly said, " No." He wrote a prescription out for an infection on my eyelids. I thought ok, enough! He is attended to me and really listened to any concerns I had. He handed me off to a young man, to take measurements for new glasses and fill out paperwork. He was OK, nothing outstanding to mention. When I went to pick up my order after a 1.5 weeks, this same young man, did not provide great customer service. The computer glasses set crooked on my nose, he looked at me and said, " oh, they look fine." I said, " No, the glasses are not fine, it effects my vision." He did take the glasses in the back, adjusted too much. Now glasses were still not quite there, he said, " if I do it anymore, I'll have to bend the frames." I looked at him and thought, hey there're not my first pair of glasses. I've worn glasses since I was 10 years old and now I'm 70. I looked at his face, my patience thinned from his last words. And I said, " well I'll be back if I find glasses still need adjustment." I stand up, and get my purse, he says, " we can adjust to your satisfaction." I said, " hmmm. " So the customer service could be much better here, friendliness depends on what day it is. Don' t come the day after a holiday for anything. My mistake. I might find another vision place next year. Course I wont need new glasses for awhile.

Horrible service ! They refuse to repair my daughter's glasses after having them only six months!…read moreGlasses here are so over priced! There is no reason not to repair them! Do not go here! Overpriced and horrible customer service!

I've worn glasses for 20 years and have been to some seriously bougie optical shops, but…read morehands-down, my best experience was today at Walmart Vision Center! Sasha is an absolute gem--she took the time to help me find frames that perfectly suit my face and lifestyle. The prices are fantastic, and they even have designer brands! I'm beyond excited for my new Ray-Bans. Who knew Walmart would outshine the fancy places? Highly recommend!

They will cancel you if you are disabled they did it to me apparently I changed one appointment 10…read moreyears ago and tried to change one a couple weeks ago and they cancelled me

While my examination went fine, and my distance glasses were good, for some reason my computer…read moreglasses were just wrong. I couldn't see through the lens at all. The staff compared the glasses to the paperwork and said "Oh, we see the problem. We'll send them back." So accidents happen, no big deal. I picked up the second pair a few weeks later and they are bifocals. I am confused as I didn't ask for bifocals, and the prescription used for the second round of computer glasses was my distance prescription. After a confusing discussion with the office staff where they asked things like "did you try looking at your computer with your distance glasses?"..(uh, no?????).... I received a refund but apparently this was my problem as "computer glasses mean different things to different people." Never did the doctor discuss this with me, only the office staff, and I found the entire experience baffling. I've had computer glasses for many years and never has there been an issue. Back to Costco. Can't recommend.