I can't even begin to say how horrible this company is. They are not a military friendly, have…read morehorrible customer service and do not care about their customers at all. We rented our son's musical instrument in New York and then moved to Virginia. We went to this store in VA to return the instrument in August since my son decided on a different elective. I was told from Maggie based in their system we only had 1 more month to pay on it and it was ours. So I took it back home. We still were getting charged monthly. When I called 1800 customer service number, I was informed by representative Carlos based on their system New York and New Jersey are the only states that rent monthly NOT rent to own so I was continuing to be charged. I asked for reimbursement and was told he couldn't do anything and a supervisor will call me. Supervisor Ana called me back 5 days later and I was told the only thing I could do was return the instrument to not get charged anymore. I escalated it to a higher level supervisor who again didn't call back for a week, while I returned the instrument that day in store. Maggie and Chris were in the store and they apologized and stated they couldn't do anything and to continue with the 1800 number. When I called to determine the status of my case, I was told I didn't have authorization as it was under my husband's name and he had to call. I gave the representative, Carlos my case number and supervisor Ana's name and magically I could speak about the incident. Hence the reason for this review! Congratulations Music and Arts you received a $200 donation from us, but we will recommend ALL of our friends and any MILITARY people to NOT use your company. It is a shame there is no military clause! I still do not understand how the store's system is DIFFERENT than the customer service system? Remember people, document everything (date, time, personnel you spoke to) because it matters.

My son was taking drum lessons and due to frequent class cancellations by the instructor we went…read moreelsewhere. Their management is terrible and I have called numerous times trying to get refunds for the classes they canceled and still haven't been able to get a resolution. Beware of this.

They are weird and judgmental and I just wanted a guitar pic cause I had an ancient instrument for…read moreJapan and I felt like they really didn't wanna help me. They just took my money and made me feel uncomfortable with a person of color.

I have been to this store more times than I can count. They always exceed my expectations. I play…read morein a band, and we perform at least every two weeks. My primary Fender Jazzmaster guitar had a short in the volume knob and caused me several problems at our gig this past weekend. I took the Guitar there Monday and Michael (the owner) said he could fix it locally. I was hoping to get it within a week. He repaired it in one day. Most importantly, he only charged me $68.00 and this included installing new strings which I provided. This is a great business, and you just can not do better!

Excellent, friendly and knowledgeable service. I'm a repeat customer, and although I still shop…read morearound, I haven't been able to beat their prices. Recent purchase of a Yamaha P-225 keyboard was worth the trip to Williamsburg. Phil was more than helpful and accommodating, as usual, and bent over backward to make the transaction easy and convenient for us. Highly recommend. Paul T.

Phil responded quickly to a query about a Yamaha P-125 digital piano and was able to confirm that…read morethey has several in stock! (Which is amazing, in and of itself! It's hard to find them even through online vendors.) Their store was well configured to show off many acoustic and digital instruments. I was able to try a P-125 in the showroom and confirm that it was exactly what I was looking for. I also got to see several beautifully restored antique instruments on the showroom floor. I will definitely recommend them to anyone looking for a new or used piano.

Just proposed to my future wife with the help of Rory. I had a proposal plan that fell through at…read morethe last minute. I gave Rory a call just a few days prior to the day I was planning on popping the question. Not only did he learn the song(O.A.R.-Peace), which he played during the proposal, but he put his own spin on it that was absolutely incredible. What an awesome person and an extremely talented artist. Can't express enough gratitude and thanks.

From the owner: Instructor Rory Barber gives beginner through advanced guitar and bass guitar lessons to kids and…read moreadults throughout Williamsburg, VA and the Hampton Roads area.

Can service almost every instrument. Since Moe is a musician himself, for over 35 years, he's great…read moreto get ideas from. Reasonable prices. Good location. Varied selection to choose from or he can special order.

First trip here today browsing for mandolins, thinking there was no way we'd find an affordable one…read morefor a beginner. SO glad we stopped in here. Chuck is so friendly and knowledgeable. There was absolutely no pressure to buy at all, but it was a great deal. Our kid is thrilled! We'll be back - the kid needs lessons! Support your local small business!

Russell is the man! I feel blessed to have stumbled upon this shop. It's local and better than some…read morenationwide store. He helped me a lot with just one simple gesture of guidance and I can't thank him enough. I will be back and others should come here too, always good to learn some wisdom.

Small, intimate place with the best staff. It's usually Russell at the counter. There's a limited,…read morebut interesting selection of mostly used stuff if you're a guitarist. Sometimes there are some wildly cool guitars on the wall. I've always found what I needed when I went there. His inventory isn't huge, but it's very well thought out. If you're a drummer, you'll love the place even more. This is always the first place I'll go if I need anything musical. Strings, tuners, tambourines, amps, parts, or just a couple minutes shooting the shit with the cool, knowledgeable musician/proprietor. Also, if you're looking for a luthier, they outsource to a skilled and straight-up honest guy. I've brought my acoustic and electrics there several times for work. Always happy with the results and feedback about my instruments. Forget the big chains and give Russell's a visit. Support local business, especially when the local business kicks butt like Russell's does!

This is a nice music shop that sells, cleans and repairs orchestral instruments. There's probably…read moremore band-related activities that go on here, judging by a waiting area with cozy chairs and a coffee table, and the sweet notes of a wind instrument I heard swelling from a back room. However, my purpose today was freeing a jammed mouthpiece and getting a couple dents out of my son's trumpet, nothing more. Cory provided exceptional customer service, bringing over an equally friendly tech to help build the cost estimate for me. A thorough cleaning for additional cost was offered but not insisted upon. Cory made it easy to set up an account for this and future work. I found KBI Music Shoppe to be clean, well laid out, cheery and inviting. I noticed a fair amount of novelty themed gifts for sale, like sheet-music socks and musician humor stickers, that made me smile.

My kids are in band and KBI is great. Friendly and knowledgeable staff. Awesome service!!!read more

Very helpful staff. Got my daughter started on guitar lessons and she enjoys the weekly lessons.read more