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    Winter Sound

    4.2 (10 reviews)
    Closed 11:00 am - 6:00 pm

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    8 months ago

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    2 years ago

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    2 years ago

    Store has a good selection and Jim is really knowledgeable. Even more importantly, he's always fair and treats his customers as well.

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    3 years ago

    Great selection, prices and service. Very happy I stopped there. I love my new guitar!

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    7 years ago

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    3 years ago

    Good reeds and is helpful when you don't know a lot about instruments. And isn't just after the money

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    6 years ago

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    5 years ago

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    12 years ago

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    10 years ago

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    Review Highlights - Winter Sound

    This is a great music store with a pretty good selection of equipment and accessories.

    Mentioned in 2 reviews

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    Music & Arts

    Music & Arts

    3.7
    (13 reviews)
    $$

    I can't even begin to say how horrible this company is. They are not a military friendly, have…read morehorrible customer service and do not care about their customers at all. We rented our son's musical instrument in New York and then moved to Virginia. We went to this store in VA to return the instrument in August since my son decided on a different elective. I was told from Maggie based in their system we only had 1 more month to pay on it and it was ours. So I took it back home. We still were getting charged monthly. When I called 1800 customer service number, I was informed by representative Carlos based on their system New York and New Jersey are the only states that rent monthly NOT rent to own so I was continuing to be charged. I asked for reimbursement and was told he couldn't do anything and a supervisor will call me. Supervisor Ana called me back 5 days later and I was told the only thing I could do was return the instrument to not get charged anymore. I escalated it to a higher level supervisor who again didn't call back for a week, while I returned the instrument that day in store. Maggie and Chris were in the store and they apologized and stated they couldn't do anything and to continue with the 1800 number. When I called to determine the status of my case, I was told I didn't have authorization as it was under my husband's name and he had to call. I gave the representative, Carlos my case number and supervisor Ana's name and magically I could speak about the incident. Hence the reason for this review! Congratulations Music and Arts you received a $200 donation from us, but we will recommend ALL of our friends and any MILITARY people to NOT use your company. It is a shame there is no military clause! I still do not understand how the store's system is DIFFERENT than the customer service system? Remember people, document everything (date, time, personnel you spoke to) because it matters.

    My son was taking drum lessons and due to frequent class cancellations by the instructor we went…read moreelsewhere. Their management is terrible and I have called numerous times trying to get refunds for the classes they canceled and still haven't been able to get a resolution. Beware of this.

    Winter Sound - musicalinstrumentsandteachers - Updated August 2026

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