We stayed for two nights and were overall satisfied with our experience. The staff was polite and…read morehelpful, both at check-in and when we requested a spare toothbrush. The room was fairly clean, though there was a strange adhesive residue on the hair dryer and some general wear and tear throughout. Our view was directly of the brightly lit hotel sign, but thankfully it was quiet, and the curtains filtered the light well enough for us to sleep comfortably. The TV wasn't a smart TV, and the DirectTV options were pretty limited, which was a bit of a letdown. However, the breakfast was hot, fresh, and covered all the basics--nothing fancy, but it hit the spot. We didn't expect housekeeping mid-stay, so it was a nice surprise to come back to a tidied room with the bed made and trash taken out. A solid stay overall, with a few quirks.

Clean but worn out. Rooms were clean. Area seems safe but…read morethings are aging and look it. There were a lot of contractors staying here. Considering the condition, it's overpriced.

Back for another visit . Everything is the same as before clean neat nice staff etc. the cats are…read morestill here. It's kinda cute in a way but even as an animal lover I wish they would get rid of them lurking around my car etc jumping on the hood and under the engine bay for heat in December

Nice lobby! We…read morestayed on the second floor. The people above us most likely had a scrimmage team. The children were running, banging on the walls, stomping and god knows what else! If people have children (especially these kind), put them on the lower level. I couldn't rest at all. Glad this was just a quick stay for one day because I was tempted to beat on their door and ask them to sit their &@! down! Fix the ice machine on the second floor. No wants to go back down or up for ice.

We scheduled a meeting room & catered event. The staff was very accommodating and helpful setting…read moreup our preferred table placement before the event. Large lobby restrooms are conveniently situated. The hotel also has a couple of outdoor areas which is nice for guest overflow. The hotel is clean and well kept. We will use them again.

I stayed here for a night while in town for some business meetings. This may have been the best…read moreCourtyard ever! Outside of a couple of hairs I saw in the bathroom it was very clean. My room was well appointed and it had outlets galore! I never had to look far to plug in my phone or steamer or any other gadget - a rarity in hotels. It was quiet overall but there is construction nearby which could disturb day sleepers. Worried about the most germ filled item in rooms..the remote? No worries, they even provided a disinfectant wipe for it! The staff were upbeat and friendly from the front desk to the Bistro, it was very impressive. The only other issue was the carpet near window was wet so there is leaking somewhere. Other than that they are great and so so close to five stars in my eyes!

Friendly staff, clean room, quiet, average hotel breakfast. I would stay again! We were passing…read morethrough on a road trip, easy on easy off interstate. Lots of restaurants close by.

Room was clean and quiet, beds were comfortable. Ad-free showtime movies. Hot breakfast that…read moreincluded biscuits, sausage and gravy plus Danish and fresh Granny Smith apples, all of which were different to all the other hotels where we have stayed. Clean lobby and spotless well-attended dining area. Even the housekeeper young lady was friendly and polite. We recommend it.

I would rate 5 stars for customer service, but cleanliness not so much…read more The bed was very comfortable, but when moving the side table to plug in charger, since this was supposed to be non smoking room, was not great.

No signal on TV, and a few other things need some attention. Staff are very friendly good people!…read more Eager to help with anything they can. They get 5 stars!

If I could give zero stars, I would. We stayed at the Holiday Inn Express in Villa Rica, GA this…read morepast February and discovered what we believe to be a bed bug in one of our beds. Naturally, we tried to alert hotel staff -- but no one was ever at the front desk. Not late at night, not early in the morning. It felt like we were completely on our own. Upon checkout, I attempted again to address the situation, but the woman at the desk was completely frazzled and confused. She couldn't even find our reservation in the system and kept insisting we had the wrong room -- even though we were literally checking out of it. Because of this, I left without a receipt and without any meaningful conversation about the bug issue. I contacted corporate after returning home, hoping for some accountability, but was informed that the hotel manager refused to do anything about it. No apology, no follow-up, nothing. The combination of a serious health concern, zero customer service, and complete managerial indifference should be a major red flag for anyone considering staying here. Do yourself a favor and book somewhere else.

I would not recommend this hotel. It was not the best. Carpet was dirty. Tub was bad. And we saw a…read moreroach in the room.

The cabins were very clean and we had room for 6 people pretty comfortably. The area is beautiful…read moreand quiet and the waterpark was well maintained and the highlight of the trip. Jan at the Ranger Station was very helpful at check in and explained the rules. Brandy was amazing about getting us extra towels and sheets, and checked on us every time we saw her. We used the laundry facilities that were easy to use. For a family that only had enough time and money for a weekend trip this year, this trip was incredible and memorable. We would certainly return in a heartbeat!

The kids and I visited the park this past weekend for our yearly back to school adventure trip. (1…read moreadult, 3 11 year old girls, 2 10 year old boys). Check in was a strict 4:30 check in as they had a lot of turn overs that day. One of the older ladies in the front office wasn't very helpful or pleasant to deal with. We got there around noon and was able to head down to the water park and play until check in. There are plenty of bathrooms down there for changing into swimsuits. *After check in and unloading the vehicle, we were able to head back to the water park and swim until supper time. The pool at the rec center was down and completely green so we weren't able to swim at the pool closest to our cabin. Communication was a bit confusing with some of the guest reps. We tried to buy the guest experience packages and was told by employees at every building that it was at a different location on the property. After speaking with every location at least twice, we were able to speak with a manager and got our experiences purchased. *On day one, Friday evening, we witnessed a mother and her toddler swimming in the pool at the water park swimming with no diaper. The child told her mother she had to potty. Child walked up the steps and out of the pool and pooped right on the concrete. Mother picked her up and walked to the bathroom and left the turd on the concrete. An employee had to clean it up after we flagged them down. *Saturday, we enjoyed the water park and some of the activities on our VIP experience but again got the run around on the locations of simple things like where firewood could be purchased, where the cotton candy machine was located, and when we could do activities. They didn't have the red gem bags so we had to split a bucket between the kids instead. We were told to check back for the meet and greet and ultimately told it wasn't available for us. If this is important to you, make sure you schedule it soon after you check in or you'll miss out like we did. The glow in the dark hay ride Saturday night was by far my favorite experience there. The golf carts followed behind and made for a very cool parade throughout the park. The employees really hyped it up with sing along songs. *Sunday was check out at 11 but after packing up we were able to do our ceramic (it's just painting a piece of pottery). When we cashed in on our stuffed animal we were told to go to the store at the water park but they told us it had to be done at the rec center. Rec center told us to go to the water park store. The back and forth was exhausting. The cotton candy machine was never located and eventually we spoke to an employee for an exchange of cotton candy for a scoop of ice cream. And again Sunday, the same mom allowed her toddler to swim with no swim diaper but this time the kid successfully pooped in the pool causing a shut down of the ONLY pool on the property for a few hours. *Our cabin was listed as fully stocked kitchen and linens for rent however there were linens in our cabin along with shampoo, conditioner, body wash on the wall of the shower. I would suggest bring more dish soap as you only have 6 of everything and will have to wash a lot. They provide a tiny bottle of dish soap but we definitely needed more. *All in all, my kids and I enjoyed this trip a lot and would definitely come back. My only hope is that they can learn from their chaos and work on communication and training employees on when and where everything is located. Knowledge is power. I'd like to see more employees hanging out by the pool to enforce diaper laws (it's a Georgia law that babies wear them btw) *Also note the fire pits at our cabin was literally three feet from our cabin. It rained a lot so we couldn't get our fire going but looking back, it might've been a blessing in disguise due to close proximity to the cabin itself. *There is so much more I could share but this is already very lengthy. Parents, if you need any information feel free to DM me as I learned more via people camping than I did from calling the office or going into the buildings to speak with employees there. *Also note, our WiFi wouldn't work at first. Had to have maintenance come down to fix it. That maintenance man was golden. Loved him. Super friendly and sweet to my kids (but not in a creepy way) *The roads are terrible. The pot holes are similar to a dirt road or down town Atlanta. *Our bathroom door also didn't latch properly. Every time the kids had to use it, I'd have to go lift up on the door to get it to close for them. *The mattress on the bottom bunk bed had springs poking out and into my body. I only survived because I just happened to bring a yoga mat which I was able to use for cushion. *Our air conditioner was perfect and we never ran out of hot water.

This was a wonderful place to stay! I have been to a lot of hotels and this is by far the nicest…read moreplace I have stayed in under $100. It was only like $69 and she gave us $10 off because we got in at 2am. The room was CLEAN and neat. No hidden dirt or whatever left behind by less than diligent staff. Comfy clean king size bed and fridge/microwave. And the bathroom, LADIES, who doesn't go into the bathroom to judge the cleanliness of a hotel room? This was immaculate. Right down to the tub floor. It looked brand new. No calking showing or stains or wear on the floor. Theres even a pool! The staff was friendly without making you feel like you're being studied and slightly harassed if you're like me haha. You come and go mostly unobserved. And lastly, the stairs... They were finished WOOD stairs. SO PRETTY and a nice change from typical floral stain hiding fabric steps haha. Great place, thanks!! :)

From the owner: Free Complimentary Breakfast Including Hot Waffles. Enjoy New Accommodations And Picturesque…read moreSurroundings At This Interior Carrollton Hotel In The Heart Of West Georgia. Ideally Located In The Cultural And Commercial Center Of West Georgia, The Best Western Carrollton Inn & Suites Provides Modern Accommodations For Business And Leisure Travelers To The Area. This Carrollton Hotel Is Conveniently Located Near The Intersection Of Highway 166 And Highway 27 Bypass In Close Proximity To The State University Of West Georgia. Hotel Guests Will Be Less Than Half A Mile From Carrollton Lake And The East Carrollton Sports Complex. Also Nearby Is Lakeshore Natatorium, Home Of The Carrollton Bluefins And The Aquatic Center. Each Spacious, Well-Appointed Room Is Fully Equipped With Complimentary High-Speed Wired And Wireless Internet Access, Cable Satellite Television With Hbo, Ample Desk Space, Microwave, Refrigerator, Hairdryers, Coffee/Tea Maker And Iron/Ironing Board. Upgraded Suites Are Available For Guests Who Require Additional Space. After A Busy Day, Visitors To This Hotel Can Enjoy A Dip In Carrollton'S Only Heated Indoor Pool Or A Workout At The On-Site Fitness Center. Business Guests Will Appreciate The On-Site, Guest Laundry, Conference Room And Business Center. Come Experience The Hospitality And Professional Service At The Best Western Carrollton Inn & Suites In Carrollton, Georgia.