We had a wonderful stay at Bear Springs! It's very kid-friendly and conveniently located with easy…read moreaccess to Big Bear Mountain if you're planning to ski, while also being close enough to Yaamava Casino if you want a little adult time. It was the perfect balance for our family--being able to enjoy both worlds while traveling with kids. Special shoutout to Rubi at the front desk who always treats us so well and makes us feel so welcome every time we visit. Thank you for the great hospitality!

For some reason, we thought the Bear Springs Hotel was a lodge. It definitely is not. It's a dumpy…read morelittle hotel squeezed between a busy freeway and a Walmart strip mall. Here's the good: free parking. Now for the rest. Starting with security--or the lack of it. The only visible security was a guy in a security uniform wandering around the "bistro" during breakfast and staring at guests. Other than that, anyone can walk into the lobby, onto the patio, into the bar, up the elevators, and onto the guest floors. No key access is required anywhere. The Wi-Fi situation is also concerning. There's a guest network, but there are also several suspicious room-linked networks showing up. Whether they're legitimate or not, it certainly doesn't inspire confidence. The lobby bistro was disappointing. The food was bland, watery, and overcooked. When I ordered tea, it arrived in a teapot with a broken handle. Not exactly the level of hospitality you'd hope for. The elevator didn't inspire confidence either. The doors began opening before the elevator had fully stopped at the floor, which felt more alarming than convenient. The room itself was pretty janky. A decorative scarf tossed across the bed seemed to be doing a lot of heavy lifting in the design department. The bathroom sink was missing the drain cover, the bed squeaked and creaked with every movement, and the walls were paper thin. We could clearly hear the TV from the neighboring room. There's only a few tv stations and no streaming options. The second floor was noisy overall, with parking lot sounds carrying late into the night and starting up again early in the morning. If you're hoping for a good night's sleep, lower your expectations. The pool and spa area were equally disappointing. The hot tub had food and something dark floating on the surface, and children were using it unsupervised. The view from the pool isn't relaxing either--unless freeway signs are your idea of scenic. What bothered me most was how misleading the photos are. The pool looks lovely online. The room photos show bathrobes that don't actually exist. The food photos displayed throughout the hotel look appetizing and polished, while the actual meals that arrive bear little resemblance to what's advertised. Overall, the photos sell a completely different experience than the one you'll actually get. Aside from free parking, I struggled to find much to recommend here.

The hotel itself has a very easy layout to get around in. The breakfast area was nice and had a lot…read moreof options. I recommend requesting the dark roast if you like your coffee strong, their dark roast is amazing! Tifanie was very helpful during check-in and check-out and was extremely friendly. Unfortunately, I do have a few complaints, which are a bigger deal for me since I had little ones with me. I requested an extra pillow and blankets for the room, but there was no staff available to bring them up, so I had to go down to the front desk to pick them up myself. Another time, when I was bathing my daughter, I noticed the conditioner was empty. I called and asked if they could refill it or bring a travel-size bottle, but again I was told I would need to come to the front desk to get it. This is the first hotel I've stayed at where I had to leave my room to get items that either weren't properly stocked or were simple requests. I also noticed one of the towels in the bathroom was dirty, and the floor near the bed was wet when we arrived. While the staff was friendly and the hotel had a nice vibe, the housekeeping team definitely needs some improvement.

We stayed for NYE 2025. Good price and clean. The front desk staff were nice and friendly. The…read morecheck in was quick and harmless. They had a coffee station in the lobby area. First floor room was large and spacious and the shower was very big. There plenty of towels and there was a dishwasher, microwave, real dishes and little kitchen amenities. No issues from the wifi and the sofa area was a good touch. The only thing was that there were a bunch of cars at the entrance, so we couldn't pull up and unload our bags without getting wet. Ample free parking though. Complimentary breakfast was decent as well, with a lot of eating area and tables. It is within 10 minutes of Yaamava also, Which was an added benefit. We will return. I recommend for a quick and economical stay.

This was my first time staying here. I came into town for a concert and this wasn't from the venue…read more It was an easy drive and easy find coming off the freeway. It's in a nice area and there are a lot of options for food. The pool was small but since it was only a few of us in it, it wasn't bad plus the weather was so stinking hot having a pool was heaven. The room was nice I did have a stain on the carpet floor and the mattress & pillow could be a little more on the comfy side but it was still a decent room. The breakfast buffet everyday was delicious. We made our own waffles which is the BEST! I will come back to this hotel in the future.

Melody at the front desk checked me in. She gave me a nice room on the 4th floor. The printer…read morewasn't working in the business center and she printed up a very important flight itinerary and work doc for me. I would come here again because of her service. She has been very helpful and as a Hilton Diamond member, I am happy and pleased with her service. She also remembered the waters and a snack. So thoughtful

Came into Redlands for family event stayed at Ayres Redlands…read more Friendly staff Clean room Great location for my need Great price

Well they were sweethearts from the start!…read more I called multiple times to ask questions ans ensure I'd pick the right room and dates. Staff were kind throughout the process leading onto the date of reservation. The place was nice and clean and ready for our stay. Staff were welcoming and supportive. The bed was comfy and there were extra pillows in the closet. I wish we would have had time to use the swimming pool. Thank you for a wonderful visit.

I am extremely disappointed with my recent stay. I paid for two nights expecting a clean,…read morenon-smoking environment, but the second night my room was completely filled with marijuana smoke. This made it impossible to relax or sleep, and I had no choice but to check out early. No guest should have to leave a hotel they paid for because the room is uninhabitable. What is even more concerning is that after looking at other reviews, I saw multiple guests reporting the same marijuana issue. This clearly shows it is an ongoing problem that management has not properly addressed. Although another room was offered, it was late at night and not reasonable to move, especially with my granddaughter. At that point, the damage to our stay was already done. A non-smoking hotel should enforce its policies and ensure guests are not exposed to smoke. I paid for a service that was not delivered. I am requesting a full refund for the night that was impacted, as well as the return of my deposit. This is the fair and reasonable resolution. If this is not handled appropriately, I will continue to escalate this matter and share my experience on multiple platforms.

Overall a decent stay. The staff were so friendly. The lobby was clean. The hotel has a bar and…read morerestaurant with good service and plenty of seating. Parker is an additional fee, but is secured behind a gate. There's no security around the parking lot though and both of the days it reeked of marijuana. Check in was quick and easy, but I didn't receive my complimentary cookie and water on check in as advertised. The rooms were nice, clean, and updated. The air conditioning in both of our rooms would not shut off though. We did mention this to the front desk and was told maintenance would look at it, but we were not updated or followed up and had the same problem upon return. Overall, the price is a bit high for the quality of stay.

I recently stayed at the Residence Inn Loma Linda because my father was hospitalized at Loma Linda…read moreHospital. I originally had a reservation for a week. What I thought would be a short stay at the hospital turned out to be a three week stay. I would ask for a few days extension only to have to come back and ask for another extension. This happened at least four times and each time the staff was gracious and extended my stay. I would like to give a special mention to Adrianna, who helped me on several occasions with the extensions, etc. Adrianna was kind and sympathetic when I shared my difficult experience of having my father in the hospital. She always had kind words and made me feel like she truly cared. Residence Inn is blessed to have someone like her working for them, and I would definitely come back to Residence Inn Loma Linda just because of her kindness and understanding.

Nice rooms, hard bed, but large bathroom. The breakfast is average but plenty of parking near…read morerestaurants, stores and Starbucks. There wasn't a blow dryer in the room. I called down and was told "I'm the only one here and can't help you until 9:00 when housekeeping arrives." We finally got a dryer at 9:15 with major attitude. The lady that checked us in was rude with zero customer service! Check in was easy but horrible experience with the staff.

Amazing stay was a much needed break from work room was very cozy and relaxing with a huge spa tub…read moreawesome stay

Spotless clean, I was extremely surprised. Great price, I…read morelove the electric chimney heater, also includes microwave, refrigerator, and they're kind enough to also leave your toothbrush, toothpaste, bunch of other little good things. So you would say why not if five star right? Well, at 3am, some guy was dying outside instead of vomiting and coughing inside his room. He decided to wake up everyone, the intense cough and vomiting, lasted approximately 20 minutes, then at 6 AM the lovely guest upstairs decided to wake up and make intense love, you could just hear all the humping and thumping. I was like great now I'm being woken up every three hours when that ended then I hear the lovely train.. honestly my sleep was horrible there maybe next time I'll ask for an upstairs. Also another thing I did not like was that their pillows were just not my type.

Stayed during a very busy festival weekend. Parking was completely full and we were told to use red…read morezones as overflow, which we appreciated. However, communication from one front desk staff member, the male Asian that works graveyard was dismissive, condescending and disrespectful when we asked follow-up questions, which added stress after a long night (including a fire alarm incident which had everybody up at 4am for an hour). Other staff were helpful and kind. Would recommend clearer, more consistent communication and better parking situations during peak events especially for a brand at this level. Slightly disappointed in Marriott.

This hotel was clean and comfortable! Check in was easy and the front desk even called to make sure…read moreeverything was as expected in the room shortly after we got settled in. We had a king suite and the restrooms were remodeled and the bed was comfortable. They had a breakfast that looked decent, although we didn't try it. There were delicious cookies in the lobby when we arrived which was a nice touch! Great value for the price.

I have started the process on making the necessary civil complaints against this company who should…read moreabsolutely not be in business, not working with the public or with people with disabilities !!!! I originally thought this was a ok place because of the woman who I found out was the owner she treated my disability and me with respect and helped me. It was up until Friday 8/2/2024 I was met by a women who already had signs of depression and a rude first in counter she was far from pleasant, looked at me like I was crazy, did not acknowledge my disability, her triggering my seizures to happen shortly after her and the very very very rude owner Sunny who told her don't accommodate my disability and told her he is not coming to help or accommodate me and his employee triggering me. He assumed it was me as I was recording her the whole time and her facial expressions. The ambulance came as I was having a seizure on days inn Property due to the owners and staff the owner Sunny came out and told my mom and friend after he seen me in a seizure and the medical staff right there he says " we are not renting to her" instead of apologizing his behavior, for his staffs behavior and asking am I ok that was his unprofessional response. They have met their match he should of stayed nice like his wife because now I'm going to let the big dogs handle them people who they can't be rude to, but to late how severe my health is and case is you should of lead your incompetent employee and your self to the back and studied the civil laws when dealing with people with disabilities and mistreating them oh and also causing them to actually have the episodes on your business site doesn't look good for days inn!!! I will see days inn in court!!!! I'm very educated, smart, and come from a very successful background and family don't Judge a book by its cover and don't dismiss people with disabilities especially after you and your employees caused several episodes on your business location added to all complaints with pictures of ambulance included for investigators to already have, everything has been reported. I have a brain tumor, I have both types of epilepsy on both sides of my brain, and I'm preparing for brain surgery everything has been reported to the ADA!!! (1) Better Business Bureau at (916) 443-6843 or www.bbb.org, or the Department of Consumers Affairs at (800) 952-5210 or www.dca.ca.gov (2) California Civil Rights Department (3) ADA U.S. Department of Justice Civil Rights Division for people with disabilities (4) The San Bernardino County Department of Public Health

Omg omg omg! This…read morearea is horrid. If you're tired from driving keep driving through San Bernardino and make it to either Fontana or Rancho. Told the front desk receptionist that my room was dirty. She asked me how did I know, explained to her. She told me they were sold out couldn't move me. Mind you there are other empty rooms available right next door too me. The people are very busy in the night. A lot of slamming doors, music playing, loud talking at 11pm. Hanging outside their room. Also I'm a single female. She gave me the most unsafe room in the far back where the street light doesn't work towards the rear of the parking lot. I'm just tired from hiking. Can't even make it to another room. I'm a psychic why lie Asked for a refund couldn't get one until in the morning.

We came here during the memorial weekend to attend family member's graduation at Loma Linda…read moreUniversity! It's quite near the Loma Linda University and is a quite convenient place! The building seems to be new and the staffs are pretty nice! The room was spacious and all 5 of us got to have a good time! Continental breakfast was also good with continual supplies of foods every time running out! They had a swimming pool outside and workout gym inside! We can definitely come back again if special occasions happen at LLU! Come visit and have a good time! Cheers

Hotel is near a restaurant...literally. Check in was fast and easy. The room was clean and big. I…read morebelieve i got the king suite. The kitchen area was nice but I didn't use. Breakfast the next morning was decent. I got Oatmeal. They had brown sugar and nuts for topping. I also got coffee. All in all it was a good stay!