The hotel itself has a very easy layout to get around in. The breakfast area was nice and had a lot…read moreof options. I recommend requesting the dark roast if you like your coffee strong, their dark roast is amazing! Tifanie was very helpful during check-in and check-out and was extremely friendly. Unfortunately, I do have a few complaints, which are a bigger deal for me since I had little ones with me. I requested an extra pillow and blankets for the room, but there was no staff available to bring them up, so I had to go down to the front desk to pick them up myself. Another time, when I was bathing my daughter, I noticed the conditioner was empty. I called and asked if they could refill it or bring a travel-size bottle, but again I was told I would need to come to the front desk to get it. This is the first hotel I've stayed at where I had to leave my room to get items that either weren't properly stocked or were simple requests. I also noticed one of the towels in the bathroom was dirty, and the floor near the bed was wet when we arrived. While the staff was friendly and the hotel had a nice vibe, the housekeeping team definitely needs some improvement.

Had a great 2 night stay here recently! I read that the hotel is only a few years old, and it…read moredefinitely shows in its cleanliness and modern look. There is plenty of parking as well. Check-in was quick and smooth, and Angel at the front desk was very kind and welcoming. The room itself was very nice! I didn't realize I would have a whole kitchenette when I booked my room, so that was a pleasant surprise! The bed and couch were comfy as well, and the bathroom had a nice shower. I'd definitely stay here and other Home2 Suites again in the future!

This was my first time staying here. I came into town for a concert and this wasn't from the venue…read more It was an easy drive and easy find coming off the freeway. It's in a nice area and there are a lot of options for food. The pool was small but since it was only a few of us in it, it wasn't bad plus the weather was so stinking hot having a pool was heaven. The room was nice I did have a stain on the carpet floor and the mattress & pillow could be a little more on the comfy side but it was still a decent room. The breakfast buffet everyday was delicious. We made our own waffles which is the BEST! I will come back to this hotel in the future.

Melody at the front desk checked me in. She gave me a nice room on the 4th floor. The printer…read morewasn't working in the business center and she printed up a very important flight itinerary and work doc for me. I would come here again because of her service. She has been very helpful and as a Hilton Diamond member, I am happy and pleased with her service. She also remembered the waters and a snack. So thoughtful

Came into Redlands for family event stayed at Ayres Redlands…read more Friendly staff Clean room Great location for my need Great price

Well they were sweethearts from the start!…read more I called multiple times to ask questions ans ensure I'd pick the right room and dates. Staff were kind throughout the process leading onto the date of reservation. The place was nice and clean and ready for our stay. Staff were welcoming and supportive. The bed was comfy and there were extra pillows in the closet. I wish we would have had time to use the swimming pool. Thank you for a wonderful visit.

Our business holds programs at DoubleTree by Hilton SB on a monthly basis and we couldn't be…read morehappier! We work with their entire team -- Banquet & Sales, Raymond, Food & Beverage, Daniel, and everyone else on their wonderful team. The team is professional and friendly, the food is consistently delicious, and their attention to detail is spot on. The venue itself is top-tier every time we host an event. We highly recommend DoubleTree by Hilton SB for events of any size. Thank you to everyone involved -- teamwork truly makes the dream work!

I am extremely disappointed with my recent stay. I paid for two nights expecting a clean,…read morenon-smoking environment, but the second night my room was completely filled with marijuana smoke. This made it impossible to relax or sleep, and I had no choice but to check out early. No guest should have to leave a hotel they paid for because the room is uninhabitable. What is even more concerning is that after looking at other reviews, I saw multiple guests reporting the same marijuana issue. This clearly shows it is an ongoing problem that management has not properly addressed. Although another room was offered, it was late at night and not reasonable to move, especially with my granddaughter. At that point, the damage to our stay was already done. A non-smoking hotel should enforce its policies and ensure guests are not exposed to smoke. I paid for a service that was not delivered. I am requesting a full refund for the night that was impacted, as well as the return of my deposit. This is the fair and reasonable resolution. If this is not handled appropriately, I will continue to escalate this matter and share my experience on multiple platforms.

I recently stayed at the Residence Inn Loma Linda because my father was hospitalized at Loma Linda…read moreHospital. I originally had a reservation for a week. What I thought would be a short stay at the hospital turned out to be a three week stay. I would ask for a few days extension only to have to come back and ask for another extension. This happened at least four times and each time the staff was gracious and extended my stay. I would like to give a special mention to Adrianna, who helped me on several occasions with the extensions, etc. Adrianna was kind and sympathetic when I shared my difficult experience of having my father in the hospital. She always had kind words and made me feel like she truly cared. Residence Inn is blessed to have someone like her working for them, and I would definitely come back to Residence Inn Loma Linda just because of her kindness and understanding.

Nice new hotel. Room was very spacious. Nice bathroom and shower. The beds were very…read morecomfortable. The lobby and breakfast were very good. Good for our family of 4.

We got the heart Jacuzzi room which was Pretty cool and was clean. They have many channels as well…read moreand I believe they have updated things u can watch too. Was very romantic

Cute little hotel with a nice complimentary hot breakfast. My mom stayed here when she came to…read morevisit. She felt safe and really liked the free breakfast and the variety of choices each morning. A few months later we stayed here when our power was out for a few days. The only room left during the power outage was the honeymoon suite, which has a huge jacuzzi in the room. Kinda trippy but we liked it. Fun considering the circumstances. Nothing fancy here, but great location, safe, clean and affordable. Our bed was really comfortable. Definitely recommend.

Got my first room here and the toilet was overflowing and bathroom was flooded as soon as I got…read moreinto my room. I told the front desk and they said that they will send maintenance up. 4 hours past and im in my soiled room with no one coming by. I went down again and they told me maintenance is not there. Well you could of told me that. They gave me a the next room for inconvenience and as soon as i walked in, it smelled like onions. Even with ac blasting it smelled. On top of that, I woke up with bug bites all over my body + face and now I am in severe pain.

Stayed during a very busy festival weekend. Parking was completely full and we were told to use red…read morezones as overflow, which we appreciated. However, communication from one front desk staff member, the male Asian that works graveyard was dismissive, condescending and disrespectful when we asked follow-up questions, which added stress after a long night (including a fire alarm incident which had everybody up at 4am for an hour). Other staff were helpful and kind. Would recommend clearer, more consistent communication and better parking situations during peak events especially for a brand at this level. Slightly disappointed in Marriott.

I have started the process on making the necessary civil complaints against this company who should…read moreabsolutely not be in business, not working with the public or with people with disabilities !!!! I originally thought this was a ok place because of the woman who I found out was the owner she treated my disability and me with respect and helped me. It was up until Friday 8/2/2024 I was met by a women who already had signs of depression and a rude first in counter she was far from pleasant, looked at me like I was crazy, did not acknowledge my disability, her triggering my seizures to happen shortly after her and the very very very rude owner Sunny who told her don't accommodate my disability and told her he is not coming to help or accommodate me and his employee triggering me. He assumed it was me as I was recording her the whole time and her facial expressions. The ambulance came as I was having a seizure on days inn Property due to the owners and staff the owner Sunny came out and told my mom and friend after he seen me in a seizure and the medical staff right there he says " we are not renting to her" instead of apologizing his behavior, for his staffs behavior and asking am I ok that was his unprofessional response. They have met their match he should of stayed nice like his wife because now I'm going to let the big dogs handle them people who they can't be rude to, but to late how severe my health is and case is you should of lead your incompetent employee and your self to the back and studied the civil laws when dealing with people with disabilities and mistreating them oh and also causing them to actually have the episodes on your business site doesn't look good for days inn!!! I will see days inn in court!!!! I'm very educated, smart, and come from a very successful background and family don't Judge a book by its cover and don't dismiss people with disabilities especially after you and your employees caused several episodes on your business location added to all complaints with pictures of ambulance included for investigators to already have, everything has been reported. I have a brain tumor, I have both types of epilepsy on both sides of my brain, and I'm preparing for brain surgery everything has been reported to the ADA!!! (1) Better Business Bureau at (916) 443-6843 or www.bbb.org, or the Department of Consumers Affairs at (800) 952-5210 or www.dca.ca.gov (2) California Civil Rights Department (3) ADA U.S. Department of Justice Civil Rights Division for people with disabilities (4) The San Bernardino County Department of Public Health

Omg omg omg! This…read morearea is horrid. If you're tired from driving keep driving through San Bernardino and make it to either Fontana or Rancho. Told the front desk receptionist that my room was dirty. She asked me how did I know, explained to her. She told me they were sold out couldn't move me. Mind you there are other empty rooms available right next door too me. The people are very busy in the night. A lot of slamming doors, music playing, loud talking at 11pm. Hanging outside their room. Also I'm a single female. She gave me the most unsafe room in the far back where the street light doesn't work towards the rear of the parking lot. I'm just tired from hiking. Can't even make it to another room. I'm a psychic why lie Asked for a refund couldn't get one until in the morning.