Extremely Disappointed - Unsafe Room Conditions & Poor Management…read moreWe stayed at Holiday Inn Express Van Buren-Ft Smith Area in July 2025, and it was an incredibly frustrating experience. We booked two rooms, but one had no working air conditioning, with 97° weather outside and even hotter inside, it was completely uninhabitable. We had an infant with us, and when we asked for help at the front desk, we were told no other rooms were available. So, our entire group was forced to squeeze into one room for the night. To make things worse, we checked in just before 2:00 a.m., and housekeeping knocked on our door at 8:15 a.m. because the front desk clerk checked us out 5 minutes after we arrived. The noise woke everyone, including our baby, after a long night of travel. I attempted to resolve this with hotel management. The front desk initially told us the manager would call us, but that call never came. When I called the corporate office myself, the manager argued with me and then hung up. Completely unprofessional. I've now had to dispute the charges with my credit card company because the hotel charged me for both rooms, including the one we could not use. Based on the poor service, unsafe conditions, and total lack of follow-up, I would not have anyone stay here! I expected better from Holiday Inn Express and IHG. I do not recommend this location. After reading several other reviews looks to be the MO for this location! RIP OFF!

The hotel was clean, fresh and new. The beds were very comfortable, bathrooms were clean and nice…read more We stayed on the first floor, and it was a little noisy as people walked around upstairs. The air conditioning in the room was loud every time it came on. Otherwise accommodations were pleasant and the room was quiet.They serve a typical free hotel breakfast nothing exciting, but very convenient. We would stay again, next time we are in town

Loved it here, drove in late, looking like a zombie from driving all day. Front desk guy helped me…read moreand treated m so politely. I scored the last available room!!! Slept like I was on a cloud in a super comfortable bed. Slept 6 hours, the same cool guy at reception gave me a breakfast bagel to go. I was off again to keep driving. I had a long drive so was happy to find this beautiful Hilton and get my honors points Thx for a great stay

Emma was great! There was an issue in our room and she moved us to a better location within…read moreminutes, after communicating with the manager. And did it with a smile.....in a kind and empathic way. Thanks Emma!

Stayed here on my roadtrip to Cali. The rooms were very nice and the staff was amazing! The…read morebreakfast was even pretty good too for a FREE continental breakfast! I'll definitely come back here again when I make my way through in January!!!

Clean Plenty of plugins…read morePark in front of room Room for vehicles pulling trailers Comfy beds Breakfast of waffles, cereal, eggs, sausage, biscuit n gravy Friendly, helpful staff

Wow, I stayed here four years ago and it's apparently gone downhill big time since then…read more Sad to say that despite the ladies at the front desk being very friendly, the rest of my experience here was awful in April 2025. I booked a non-smoking room and I was placed in a smoking room. The room wreaked of smoke, it was really bad. There were flies in the room and I saw a roach as well. I went to take a shower and the knob fell off. There's shower I had when I stayed here four years ago was a lot nicer. There's not much else you can to say. I usually have good luck with Wyndham properties, but not this time. My advice is to avoid this Super 8.

You know the only reason this isn't a one star review was because the the front desk receptionist…read morewas so nice, other than that, this is not the place you want to go for a rest trust me walking in things didn't look so bad honestly the lobby looks a bit aged but it's kept up. Walking up the stairs was a different story, now I ain't asking for some amazing place but dang ripped carpet creaky stairs that sound like they're barely holding up and the musty smell just reminded me why I never wear yellow. Tired though I just wanted to get to the room, honestly though I think I'd rather sleep in the lobby. From a stained bed spread, to toenails in the clothing drawers this room hit all the marks stains everywhere and don't worry I included some photos because I was just a bit shocked. I get it it's not the fanciest place but at least give me something clean to sleep on ima try and get some rest and lay some sheets down over everything I just hope they aren't stained either honestly if you can't find a place it might do but look at everything before you lay your head because I don't even want to lay down with my work clothes on and that's saying something honestly was not an enjoyable or even decent stay

I booked a room 1.5 out of needing the room in Van Buren, ARK at night after driving from the east…read morecoast. Didn't think we'd need a room so didn't book in out ahead of time. As I was setting GPS for the hotel, our girl called with a crisis so we over shot the exit by 30 minutes. When I called to explain why the request to cancel, they said No. They made us choose to pay for the room we won't use or turn back around bc it wasn't within the 24 hour cancel policy! THAT IS BAD business! The front desk woman said she asked the manager. MNGR said NO, she claimed and all she could do is apologize for them not cancelling the room due to the policy. She also lied and said they were running out of rooms and pushed to book- just to get there and see that was a lie just for the money. I am SO DONE with shady and selfish business owners like this. It has cost us, the paying customer in more ways than one to travel all the way back not to lose the money when I know they could have made a more customer friendly choice. We travel WAYYYY to much for this BS. Also, I turn my phone completely off at night. We missed breakfast due to the fact the clock in the room was an hour behind. Instead of it saying 9:15, it said 8:15. I rely on the hotel to do THIER job of keeping things up including setting the clocks! By 9:15, They had breakfast torn down, NOT cleaned, just locked and shut down. We are considering buying an rv to avoid business owners like this!

I traveled to Arkansas for a funeral and stayed at the Comfort Inn. We were not notified that the…read moreelevators were out of order until we were in the process of checking in. We had to drag our luggage up and down the stairs, which was very inconvenience. The room was very stale and musty smelling. We deodorized with lysol. We had to turn the air down low and leave the room for a few hours. When we came back, the room still wasn't very cool and not smelling very well. There could have very well been smoking in there. It wouldn't hurt to have some upgrades. We paid $150 for the room, which was ridiculous for that room/stay. Probably my last time staying there.

Me, my wife and our 2 small children booked here because it had an 8.2 out of 10 on Expedia and…read moreneeded a place to stay after driving over 1000 miles. We got in about 1030pm. The person at the front desk was nice, but we could tell upon pulling up that the place was dirty. And boy were we right. We got a room (advertised as 2 queens) with 2 full size beds. Ok, no problem, we were tired and I wasn't going to argue. Before we got to the room we saw people arguing out back, people drinking, what we were pretty sure was someone using a needle for drugs. Some shady characters to say the least. We then entered the room and their was a weird smell. Now we know this motel has smoking rooms, but this smell was something else, almost like death. We turned on the lights and bugs scattered (well those that could) because there were several dead roaches on the floor. Both beds had stains on the comforters, and the sheets and bed. Not food stains, but body fluid or blood stains. The fridge was leaking, and the floor was all wet. We weren't staying. We don't know how anyone could stay here. I wouldn't wish this place on people I hate. So, we grabbed our stuff (still packed) and left. We stopped at the front desk with the key and told them that we wouldn't be staying. It wasn't a place for our children. It was dirty, disgusting. Just horrible. The front desk person apologized and told us because we went through Expedia, to contact them and we WOULD GET a full refund (which was a lie because the manager said "not happening.") So, in closing, and in my most honest hope and opinion, this place should be shut down by the Arkansas Board of Health, then burned down. I'd give it a 0 if I could. DONT. EVER. STAY. HERE.

EDIT: Stay on the front side of the hotel. If you don't smoke, never say it's okay no matter how…read moretired you are. This room stinks. We are staying here again on our way back to DC. On the plus side, police presence was on point. They come check out the back side a lot. Hmmm, I wonder why!!! Fire Hazzard with painting over sockets and the chair is disgusting! Got in late, so no pictures. Very clean, housekeeping was definitely good. Towels were stained with what looked like permanent grease, and since hotels put in those floors, I think they are getting vacuumed but not cleaned. My feet were filthy after my shower. Friendly front desk, definitely clean area

This is a full service hotel so don't be surprised that your room doesn't have a fridge or…read moremicrowave and that breakfast in bed delivered up to your room will be an extra charge, but it is all reasonably priced! :) There is also a breakfast buffet available if you prefer a wider range of variety instead of choosing from their menu the night before. Bed was extremely comfortable and our room being a Deluxe size was very very roomy! We found the fountain to be calming and added a lovely ambiance to the entire building. You can very slightly hear it from your bed and it lulls you into a peaceful sleep. The restaurant located on the first level is nice to have available for dinner as well. It was great to have Beth take care of our table, she was very friendly and went above and beyond to make sure we had everything we wanted to compliment our meal.

This place is awful. We expected so much more as the reviews were not bad and it has 4 stars. Our…read moreroom smells musty and terrible and is incredibly dirty. There are stains on the sheets and it is absolutely awful. So gross. I don't want my feet to touch the nasty floor. I would not recommend this place to anyone. I hope I can sleep in this nasty filthy bed.

This hotel is the place of choice for the senior executives visiting Fort Smith to visit my…read moreemployer. I have stayed at this property, as well, with my family. It is clean and nicely appointed. The breakfast/dinner meal options are good and reasonably priced (or free). The on site staff are friendly and helpful and the hotel is convenient to the adjacent convention center and also sits right in the historic downtown area. Restaurant options are within walking distance from the hotel, as well.

Comfortable room; clean; classy decor. Super friendly staff. My wife and I had been on a…read morefour-week road trip when we finally arrived at 9 pm after a 60-minute battle with an Arkansas thunderstorm. Our spacious, warmly-decorated room felt like home. Great quiet night's rest.

The first room we were assigned smelled smoky so we went back to the lobby to request a new room…read more(which I've never done before- I'm pretty forgiving). The next room had a musty smell but I figured we could tough it out for one night. Room seemed moderately clean. But then I realized it wasn't... the bathroom mirror was splattered. There were hairs in the sink and stuck to walls and the door. THE TOILET SEAT HAD A BIG SMUDGE OF SOILED-NESS ON IT. The pillowcases had smudges. The room wasn't super quiet. The AC system is insanely loud and old. It's walking distance to some restaurants and other things to do. Unfortunately we are in town for the eclipse and don't have a ton of other options due to things being fully booked and very pricey.

Just got off the phone with Makala, and she was fantastic ***** stars. I had some concerns about an…read moreupcoming trip that was split between two Diamond accounts, she took care of all my questions and she is a real asset to Wyndham Hotels in general. Kudos....