San Bernardino is not my ideal location for a conference, but this Double Tree was surprisingly…read morereally nice! The staff kept the water stocked all day and we had a buffet style lunch and it was delicious! The chicken was very tasty and juicy and the rolls, salad and vegetables were gourmet status. For dessert, they had their world famous chocolate chip cookies and they hit the spot. Definitely would come back for another event!

I am extremely disappointed with my recent stay. I paid for two nights expecting a clean,…read morenon-smoking environment, but the second night my room was completely filled with marijuana smoke. This made it impossible to relax or sleep, and I had no choice but to check out early. No guest should have to leave a hotel they paid for because the room is uninhabitable. What is even more concerning is that after looking at other reviews, I saw multiple guests reporting the same marijuana issue. This clearly shows it is an ongoing problem that management has not properly addressed. Although another room was offered, it was late at night and not reasonable to move, especially with my granddaughter. At that point, the damage to our stay was already done. A non-smoking hotel should enforce its policies and ensure guests are not exposed to smoke. I paid for a service that was not delivered. I am requesting a full refund for the night that was impacted, as well as the return of my deposit. This is the fair and reasonable resolution. If this is not handled appropriately, I will continue to escalate this matter and share my experience on multiple platforms.

I booked this hotel as I am Hilton Honors Gols Member…read more After a long drive I was hoping to check in early. But we arrived and the elevators were down, and most rooms were not ready. April, who was the front desk agent was extremely kind and patient. She was able to get a room for us. She was amazing. The room was clean but the sink drained very slow. The bed was nice but the pillows could have been better and eve water was not as hot as I hoped

I'm very picky when it comes to hotels of course, due to wanting a comfortable stay when traveling…read more I checked in on Sunday afternoon and the front desk has been very sweet and polite to me my entire stay! Always greeting me when heading out or back in the hotel. My room had a king bed, stand in shower, tv, desk and also a small fridge and microwave area. My stay was decent for the most part! I didn't have much complaints. However just small things out of my control. The room did have a slight smell (not necessarily bad, I just aired out the room!) speaking of that. I did like how we are able to crack windows open a bit. I understand safety concerns but it was nice to get some fresh air. One thing though was the noise outside, maybe it was a radiator or something but it was pretty loud from evening till past 12am. The AC/HEAT unit was decent as well. Not the greatest but does what it needs to! It does have a slight smell too so I wonder how often they get cleaned and filtered out. I tried to do fresh air as much as possible. Tv had streaming and live TV. Microwave and fridges were. Clean! Bathroom was clean as well however I did have a bit of ants on the walls or the half end of the stay. The gym is small. 1 cable machine, 2 benches, free weights, 3 treadmill (only one worked at the time) and a few other cardio machines. Warm n humid in there Otherwise, that's really it! My experience was not bad. I think everyone's experience is subjective. I appreciated the service and stay for making my stay safe and comfortable.

We had a wonderful stay at Bear Springs! It's very kid-friendly and conveniently located with easy…read moreaccess to Big Bear Mountain if you're planning to ski, while also being close enough to Yaamava Casino if you want a little adult time. It was the perfect balance for our family--being able to enjoy both worlds while traveling with kids. Special shoutout to Rubi at the front desk who always treats us so well and makes us feel so welcome every time we visit. Thank you for the great hospitality!

For some reason, we thought the Bear Springs Hotel was a lodge. It definitely is not. It's a dumpy…read morelittle hotel squeezed between a busy freeway and a Walmart strip mall. Here's the good: free parking. Now for the rest. Starting with security--or the lack of it. The only visible security was a guy in a security uniform wandering around the "bistro" during breakfast and staring at guests. Other than that, anyone can walk into the lobby, onto the patio, into the bar, up the elevators, and onto the guest floors. No key access is required anywhere. The Wi-Fi situation is also concerning. There's a guest network, but there are also several suspicious room-linked networks showing up. Whether they're legitimate or not, it certainly doesn't inspire confidence. The lobby bistro was disappointing. The food was bland, watery, and overcooked. When I ordered tea, it arrived in a teapot with a broken handle. Not exactly the level of hospitality you'd hope for. The elevator didn't inspire confidence either. The doors began opening before the elevator had fully stopped at the floor, which felt more alarming than convenient. The room itself was pretty janky. A decorative scarf tossed across the bed seemed to be doing a lot of heavy lifting in the design department. The bathroom sink was missing the drain cover, the bed squeaked and creaked with every movement, and the walls were paper thin. We could clearly hear the TV from the neighboring room. There's only a few tv stations and no streaming options. The second floor was noisy overall, with parking lot sounds carrying late into the night and starting up again early in the morning. If you're hoping for a good night's sleep, lower your expectations. The pool and spa area were equally disappointing. The hot tub had food and something dark floating on the surface, and children were using it unsupervised. The view from the pool isn't relaxing either--unless freeway signs are your idea of scenic. What bothered me most was how misleading the photos are. The pool looks lovely online. The room photos show bathrobes that don't actually exist. The food photos displayed throughout the hotel look appetizing and polished, while the actual meals that arrive bear little resemblance to what's advertised. Overall, the photos sell a completely different experience than the one you'll actually get. Aside from free parking, I struggled to find much to recommend here.

The second of the two active / open Wigwam Motels we saw on our Route 66 journey from Chicago to…read moreSanta Monica, this one is more nicely maintained than the one in Holbrook, Arizona. Got some great photos and a stamp for our Route 66 Passport. Glad we stopped by as I am not sure if either or both of these places are going to be around much longer.

BEST STAY OF OUR ROUTE 66 JOURNEY!…read more I booked this night's stay months ahead of time to make sure we got to stay here. From the front desk to the room to the manicured area, stellar stay. Kevin at the front desk checked us in and was a lot of fun. Very personable and helpful. Samir who was also the manager, was helped us with our reservation issues and was there when we checked out. He was amazing, helpful and just a sweetheart. I highly recommend a stay here while out on the the Route 66 roadtrip or just anytime in the San Bernardino area. Thanks again for memories that will last a lifetime.

My mom had an early morning procedure in Irvine, so for distance and economics we stayed here…read more Let's start with check in it was slow as we checked in after 930. We were assigned a room near elevator thank goodness. Don't let them put you in the room near the gate if your a light sleeper just going in an out to bring the kid and the handicapped equipment in I heard it slam 3 times as it doesn't have a slow closer thingy on it (I believe those rooms were either the 14s or 16s) The hotel its self is cute they keep it maintained. I didn't see trash or bugs on premises. Parking is kinda tight since there are at least 3 neighboring hotels on this strip, plus a car rental there at hotel (convenient sorry guys I don't check to see if they offered cars with a airport tax there) but it does look like they offer a airport shuttle to John Wayne. They have a noon check out which I loved since I had one of my little ones with me and we had enough time to go play in pool after breakfast and still check out very close to the proper check out time. This is a budget hotel so don't look for all the amenities the offer shampoo that's it. I don't even remember if there was hand soap. The towels are tiny including the pool ones. I only had one full set in room and a second bath towel so that sucked a bit. The AC was kinda loud not overly loud just enough to make me the light sleep toss for a few before I could push the noise out. As close to freeway and a ton of construction as it was it was pretty quiet. The breakfast included pancakes, powdered eggs and sausage links, they also had 3 cereals: corn flakes, Raisin Bran and Fruit loops along with coffee, tea, apple and orange juices. Again my little one loved it she thought the place was awesome, but I kinda believe that was because she had her own tv in the living area on her double sized bed? And she got to watch cartoons during the week! They had a pool/ jacuzzi and unlimited juices and pannycakes as she calls them. I on the other hand know it was a great bargain, clean and pretty well maintained. I'll definitely use them again whenever she had an early morning appt!! So if you need an airport lay over don't over look this little spot! Yelp stars are based on the location, cost in relation to budget friendliness, NOT the level of hotel fanciness or star ratings for service levels as this would only be a 3 star rating at most.

Room, bed, kitchen, living area was very comfortable. NIce pool and hot tub with chairs and table…read more Didn't use the gym. Nice to have the option of using a grill outside if desired. Buffet breakfast was ok, not to the level of a Denny's or IHOP but enough to get you going. Coffee was good and strong. Probably a 4.5 star and would have gotten a 5 if they didn't charge $20 for parking.

Staybridge is my go to when Im in the area for work! The staff is very attentive to anything I may…read moreneed and especially the manager Kaylee! She went above and beyond to make sure our stay went perfect! I would recommend this location to anyone in the area that is looking for a comfortable hotel stay. Thank you Kaylee!!!!

I had a horrible experience here. As someone who came far to visit family around this area. I had…read moreseen this hotel nearby and at first the reviews seemed AMAZING but after a few issues during my stay I say my experience was let down. I had a few issues about the hotel and brought it up to one of the managers named Kaylee and she never once acknowledged my concern and brush it off. She was very unprofessional and undeserving of her position as a General Manager. As someone who traveled far I expected better from someone who was supposed to greet me, and make me feel welcome and warm, but instead just my concerns brushed off. If I can rate the managers I would give her a IMMEDIATE zero.

For starters be aware people run cameras through the walls and mirrors…read moreI overheard the people next door talking about seeing me in the bathroom as well. Absolutely disgusting and overly intrusive. Towels had yellow stains and so did the sheets Quite the nightmare Apparently the manager said no one was in the next room Whether he was lying or not is unclear. He was nice about it, but I'm seeing if I can do anything about this still.

quiet area rooms are totally nice comfortable prices are good only thing I didn't like when I was…read moreout the housekeeping came and cleaned up my room I mean tat their job but dang

My second stay here at the new La Quinta Yucaipa. It's conveniently off of the 10 and a very short…read moredrive into San Bernardino, just across from Live Oak Canyon. Staff is always kind, and I've had no issues from booking on third-party sites. The rooms have always been clean. Our most recent stay, they gave us tons of towels. I was also able to enjoy the complimentary breakfast, which starts at 7am on the weekends. Full of great options too! Quiet, clean, and a perfect spot for your quick stay.

The room was nice and appeared clean. Unfortunately the comforter had something on it that appeared…read moreto be feces,chocolate or blood. I told the desk and they said they would promptly bring a clean one up, but didnt. When I got back to the room I had to go get the comforter and put the dirty one in a bag the front desk gave me. Other than that, the overall place was nice.