My recent stay was just okay. Room was clean and quiet. Breakfast was a bit of a misfire…read more Not the usual Hampton/Hilton arrival experience. I am typically offered a couple of bottles of water and a snack. Not here. Otherwise; the woman working the desk seemed trained on the fundamentals. My last six (recent) Hampton/Hilton stays included a hot breakfast offering - but not this property. At 8:15-ish AM; coffee urns were all empty. No bananas. No muffins. No OJ. No waffles. Kids cereal and milk were available. Another guest mentioned bananas and muffins being available in the pantry, so I assumed if it was okay for them, it must be okay for me to retrieve a few errant items. Apparently, not okay. Staffer immediately closed the sliders to block the pantry then asked if there was something I needed. Um, yeah ... coffee, banana, Raisin Bran, OJ. He delivered everything but the OJ. The other guest that had encouraged my foray in to the pantry shrugged and apologized ... not his fault.

Clean room, decent workout facility, and nice to have gas station and food market nearby …read more The food for breakfast was kind of limited, potatoes were too salty so some was inedible , the pool was just as warm as jacuzzi in pool area even after asking them to increase temp - oh and jets didn't work .

​I gave it a 2 only because ​the staff was really nice.Upon arrival she told us that it was a small…read moremom and pop hotel, nothing fancy. I never would have expected what we got. Furniture and toilet seat covered in cigarette burns, the toilet was so gross I wouldn't sit directly on it. We wouldn't go anywhere the shower- and we even brought shower shoes. The lamp didn't come on when you flipped the switch, but it does about 2 minutes after. The curtains and lampshades were stained and the whole room smelled all strongly of cigarette smoke that we had to go buy a candle because it gave me a headache. And when we woke up, there was a roach that had gotten stuck on it's back in the ashtray. The high reviews on this motel are 100% fake. I asked a city worker and they said they get a lot of calls to this place- just get a tent and save yourself the trauma of this horror hiuse.

The people that work here are nice to you, and if you need a place, just come on by they'll be glad…read moreto help you ..

We are so very thankful for the Hatfield Mccoy House Inn. My husband and I were flooded away from…read morehome. The Hatfield McCoy Inn was wonderful and charged us half as much as to what other local hotels were asking. Great place to stay. Beautiful historic home. It has so much character. We would love to visit again for recreation. The little balcony porch was so lovely. And I can imagine myself around a little fire in the yard. Ps the yard chickens are soooooo cute.

Last minute, fly-by-the-seat-of-our-pants, gypsy-style travel - so glad we were able to stay at…read morethis historic bed and breakfast! We had a really hard time getting service to research a lot of places during our week long touring with the ATV's on the Hatfield & McCoy trails, so it was wonderful to finally hit a town that had service for Verizon phones and be able to find a little piece of heaven like this. Also, we've never stayed at a bed and breakfast, so this was definitely a first experience for us. The hosts were so welcoming at the late hour we came in, and recommended a few restaurants in town for us to get dinner and relax at. We had the privacy of a hotel, and the comfort of a home, all at the same time. We will definitely keep this on the map for our future visits- you should too!!!

We had a wonderful stay at Cumberland Manor. The hosts were wonderful and Jill was a font of…read moreinformation about things we shouldn't miss in Cumberland Gap Park. Our bed and room, the Washington room, were very comfortable. The breakfast was outstanding. The porch was a great place to sit in the evening and drink a beer. Our only regret is that we didn't know how much we'd enjoy our stay in Middlesboro and we'd only planned for a one night stay ... don't make this same mistake while planning your visit.

Great Bed n Breakfast! The owners Jill and John are great hosts and the breakfasts are awesome. The…read moreHouse is so interesting and the room's are comfortable with nice soft sheets. John has added amazing woodwork to bring the house back to the era when it wss built. You will not be disappointed with this choice. Jill also spends time in the morning giving a brief summary of what you should do while visiting. Thank you for your awesome hospitality. We hope we are back in the area some day.

Used Trailblazers this past weekend with some college buddies! Had a great time! The machine ran…read moregreat and was clean. Butch, was great and patient with us. He explained everything we needed to know in detail. Can't wait to use them again!

This was our first trip to ride the Hatfield McCoy trails. We had a great time and enjoyed our…read morestay! We stayed in a Private Queen room. Very clean, comfy Mattress, and spacious! Butch (owner) was top notch, and answered all our questions quickly and handled any issues. Common area is huge and well stocked with comfortable furniture and eating areas, large bathrooms and spotless kitchen were both great We had one tiny issue with hot water in the showers but we got that handled quickly. There is a powerful hose located next to a expanded metal deck to wash machines off.

We rented the Sky Dancer property for three nights. While the property itself is beautiful, we…read moreexperienced several significant safety concerns that ultimately caused us to leave a day early. Pros: * Great location--close to shops, restaurants and hiking trails, but tucked away enough that it feels private and secluded. * Customer service was very responsive whenever we reached out. * The property is beautifully decorated. The lighting and the cargo nets on the front of the captain's ship were especially fun and a big hit with my son. Cons: Captain's Quarters The Captain's Quarters, which includes the kitchenette and bathroom, is much smaller than it appears in the photos. I would estimate the actual living space to be only about 8-10 feet wide, excluding the bathroom and sleeping loft. While the listing photos accurately show there isn't a couch, it's worth noting that the only seating is a dining table with benches. If the weather keeps you indoors, there really isn't a comfortable place to relax other than sitting on a hard bench or lying on the bed. Ant Problem There appears to be an ongoing ant problem. We noticed ant traps under the sink, which suggests the owners are aware of the issue. Unfortunately, there were ants in the sleeping loft of the Captain's Quarters, and both nights we woke up with ants crawling on us. Safety Concerns Our primary reason for booking this property was the cliffside room, but this is where we encountered our biggest concerns. On our first night, my son noticed that the bedroom door to the cliffside room did not have a lock (see attached photos). I contacted the property the following morning, and they responded quickly, offering us the other cliffside room since it was unoccupied that night. While I appreciated their prompt response, it only partially resolved the issue. The replacement room did have a lock, but it could only be locked from the inside because of the sliding glass door design. As a single woman traveling with a child, I did not feel secure knowing the room could not be locked when we left or adequately secured from outside access. Additionally, access to the cliffside rooms is not truly restricted. The "gate" is essentially just a screen door on a dirt path, with no fencing on either side. Anyone could simply step around it and continue directly to the cliffside cabins. Another serious safety concern was the ladder leading to the Grey Dancer cliffside room. The second-to-last rung on the upper left side appeared to have been completely cut through. It was a clean break that looked as though it had been cut with a saw, making the ladder feel unsafe to use. Because of these issues, we decided to end our vacation a day early. At 11:14 a.m., I notified the property that we were checking out one day ahead of schedule and asked whether a refund for the unused night would be possible. They responded within about 15 minutes, stating they could not issue a refund because their cleaning team had already left. Since standard checkout was at 11:00 a.m. and my request came only 14 minutes later, I was disappointed that there was no flexibility given the circumstances. Overall, while the property is beautiful and the location is excellent, the unresolved safety issues and ant problem outweighed the positives for us. We would not stay here again. If you're considering this property, one of the larger cabins without a cliffside room may be a better option. However, if secure accommodations are important to you, especially when traveling alone or with children, these issues are worth considering before booking.

Roaches, roaches and more roaches. At first I thought our standards might be too high. I was wrong…read more Upon arrival it was pretty obvious that the photos left out a lot. The swing on the boulder has virtually no path way and is very difficult to get to. The bedrooms were surprisingly eerie, the dishes were filthy and you could tell it hadn't been dusted in a long time. The shower needs recaulked and there is what appears to be black mold growing where it needs to be recaulked. The wood provided for $25 wasn't great and at no point could we get it to light. We did notice someone else had thrown the same wood piece burned like ours that they couldn't get to light on the side of the house. The stairs to get to and from the car aren't great. The ceiling fans with the lights only worked sometimes. One of the AC units didn't work at all. All of this isn't enough to make me give it two stars. After me and my dog were creeped out by the room on the first night I went to go sleep on the couch but there were too many bugs. It is the woods, so that's to be expected. But what I didn't expect was for me to go up to bunk with my friend in their bed and find a large dead roach that someone had stomped on and left previously. Having been grossed out by that we decided to do a bed bug check. They have no bed protection to prevent bed bugs, and we saw some red flakes on the mattress topper. At this point we both decided to sleep on the couch where we ended up sleeping the entire time. The next morning we went through all of our luggage one by one and bagged everything and carried it to the car one by one to not bring home roaches. This took up the entire day. We decided to reward ourselves with a soak in the hot tub which was the highlight of our trip. Then came the large live roach in the living room. We decided with everything packed up in the car and everything inside packed into bags to get out and see the gorge. Unfortunately for us this was the only day we experienced any of the gorge. We had planned to cook but were feeling uneasy about the roaches but decided I would make one good meal for us. I showered then my friend went to shower and the water ran out. I will say, the most wonderful maintenance man Stuart did his very best to make it easy on us. We were without water from about 8:30 pm till noon the next day. So obviously, no hot tub that night and by the time I had finished cooking and cleaning without water we were both exhausted- so we ended up sleeping (again we were sleeping on the couch) for most of the next day considering we couldn't shower until the water was back on. Stuart was at our place in 25 minutes at 9 pm once he was alerted of the situation. Every number I called led me to another number to call or text and we did get a text reply after the 11th call. We did notice earlier that day that a light under the porch was on before the water went out. It wasn't on previously so we have no idea who was there doing what during our one day out but it was creepy to know that someone had come by and been underneath the house. Stuart brought us two very large water jugs to hold us over and carried them up those stairs at 9 pm the night the water went out. He was back 3-4 times to check on us and update us about the water. He was so sweet, very considerate and we absolutely adored him. He is the reason I'm not giving 1 star and also one of the highlights of our stay there. Obviously it can be a little uncomfortable having a man come to your cabin at night but he was absolutely amazing and we TRULY appreciate how much he cared and updated us. Stuart gets 11/10 in our book! Once the water was back RRG offered us an extra night at a 'discounted rate.' At that point we were already only staying because we paid for it and were already trying to make the most of it. Between the roaches and the water outage, the time spent trying to light a fire and the time spent trying to sleep knowing there's roaches all around you it was a stressful, really crappy excuse for a cabin vacation. We considered leaving several times but toughed it out since we had already spent the time, money and effort to be there. We had a full schedule planned, in the end we only did 2 things we had on our agenda. I can honestly say this was the worst experience I've ever had staying in a cabin and we will never stay there again. We encountered 5 large roaches total. We stayed from Sunday night to Thursday at noon. I would not recommend these cabins ever. Stuart does deserve a raise though as he is awesome! We stayed at Boulder Springs.

BEWARE! In my…read moreopinion, the property managers are trying to take advantage of us. We moved an old weber charcoal grill from the yard to the porch so we could grill while it was raining. Now they are claiming we dug the grill out of the yard and that the grill is broken (complete b.s.) and that we are going to be charged $150 to replace a leg on it. An absolute money-grab, in my opinion. We left that grill exactly as we found it. EDIT: Here are two Instagram posts that clearly show the exact grill and cabin in question from February 2017 (Over five months prior to our visit). As you can plainly see, the grill is out of the ground! https://www.instagram.com/p/BQ8KQNMAIpk/?taken-at=378655077 https://www.instagram.com/p/BQ8J9X7A6o9/?taken-at=378655077 Also, the hot tub on the back deck shorted out (real safe) after the first night. We informed management and they seemingly made no effort to have it repaired for the remainder of our stay. The main road on the property has also collapsed on the side of a steep hill. It made me nervous about driving up the hill to our cabin. EDIT: You can see the sketchy, crumbling road in Google Maps, here: https://www.google.com/maps/place/Cabins+of+Birch+Hollow/@37.8062502,-83.7497773,127m/data=!3m1!1e3!4m5!3m4!1s0x8843780ee189657f:0xab8ce7380a1f866f!8m2!3d37.805754!4d-83.749193 Zoom in on the Northern portion of the road that rings the property. The aerial view doesn't quite do it justice. An entire section of the road collapsed down the hill. Good luck to you if there are any issues that come up during your stay... I'd never consider renting from them again in my life.

Stayed at Mountain Spirit, billed as a luxury cabin. Gas fireplace was broken, satellite dish…read moredidn't work, of the three plastic chairs by the fire pit, two were broken, and the cabin smelled like cigarette smoke. The furniture was like from a dorm room, lumpy futon and an old sofa with no legs in the main area. Oh, and maid service is diy!!! You actually have to strip the beds and start laundry before you leave, empty all trash, clean the kitchen and fridge. All this for 328.00 per night. Will be staying elsewhere next time.

We arrived a day early before our reservation- no problem. We stayed 2 nights. The place is…read morewonderful and the town and all it's history is worth anyone's visit. Highly reccomend. And the surrounding small towns, with all their unique history, and not to mentionBlack Mountain, all are an experience anyone will enjoy. We will revisit again whenever possible.

Pretty building, but lacks many simple amenities better hotels have, such as coffee, breakfast,…read moreetc. There is a restaurant but its only open on Fridas and Saturdays. There isn't really a decent restaurant for 20+miles so this lack of dining leaves a lot to be desired. Simple coffee machines in the rooms would be huge. While attempting to eat at the restaurant, I was asked to move my table twice, and then was told they were out of what I ordered. Locals seem to get preference over guests at the hotel. The entire operation is poorly run, and lacks basics. Either do it right or shut it down.

This is truly heaven on earth. Just came back from my 3rd visit in 12years. I cry every time I have…read moreto leave. The peaceful hollow, the great food, the hospitality makes this such a special place. The Cozy Cabin is great for a girl's trip. We went out back and looked at the beautiful sky so full of stars after a dinner of Artisan Pizza, salad. Kentuscan Bean Soup snd Chocolate Tart! Heaven! Barbara is the best story teller and Innkeeper and her staff are so good at anticipating your every want and need. Can't get enough of the Hollow.

This is truly a magical place hidden not far from Lexington Kentucky. If you are looking for a…read moreplace to recharge, to fill your heart with peace and restore your energy, this is perfect for you. The cabins and the main house are discreetly decorated with well curated pieces full of history. Everything radiates balance, peace and good taste. The beds I tried in the original cabin were very comfortable, everything was sparkling clean and the service provided was amazing. Breakfast and dinner foods are delicious and exquisite and we were served by Barbara, the owner, is a charming, well-read and friendly person whom you must meet. When I arrived at the cabin I felt like I returned home and I had a hard time leaving the place. Definitely planning to return!!