An oasis in the middle of nowhere... lol, no disrespect intended as this is a beautiful area!!!…read more My experience was spot on. I had been working in Norton over the weekend, @36 hrs straight and needed a nap so I called the Comfort Inn in Big Stone Gap and they said they had a room ready for me... mind you, it was 9:30 AM!!! Very pleasant folks... went to the room, clean and no smoking... heck, I smoke and can't stand a smoking room (smoke outside when I'm home as well) and woke up 5 hrs to head back to work. Again, nice hotel and spot on staff!!!

Crooked. I reserved 3 nights at Quality inn for October 2025. I called corporate office listed on…read moretransaction to cancel entire stay on May 14, 2025. Quality Inn billed my credit card for $150.60 on October 8. I called corporate office again and they said they could not fix the problem, but the hotel would be able to credit their error. I called Quality Inn manager who said to call corporate as they couldn't credit the error. My friends stayed there and had to leave because they had roaches in their room, filthy sheets, and poor service.

Despite all the excellent reviews on this hotel, my experience was not good. If the Fairfield Inn…read moredid not have some good qualities, I would have given it a one to two star rating.For first time visits to this hotel, I strongly encourage people to closely survey their room and bathroom before settling in for the night. So the hotel seemed stellar at first UNTIL I used the shower in my room. The hotel had great reviews, so I did not think I would have a problem. The front desk check in area and our room were clean & very appealing. I loved the selection of tv shows and movies on our television. We had checked in for a late night stay & just wanted to relax before we traveled out early in the morning. Everything seemed ideal until I took a shower in the morning. I noticed there was human hair from other people in the front and back of my shower area. One was a long light brown hair in the front upper area of the shower stall. One was a short black hair on upper back of the shower wall. I was mortified that housekeeping didn't notice this immediately. It made me wonder if they cleaned the bathroom at all after the former guest before us left. Despite all the wonderful amenities, the unsanitary condition of our bathroom made me dock 2 stars from a 5 star rating. It makes me want to thoroughly survey any room we get at any hotel regardless of the hotel having an excellent rating especially this hotel. Breakfast here was exceptional with many options EXCEPT they started shutting down earlier than the 10 AM closing time & there was NO COFFEE available at 9:30 AM. My husband had to wait for them to make a fresh batch. Despite the great breakfast, I got sick from something I ate on the breakfast provided there which is very rare. I never get sick from food I eat. I wanted to give a one star rating to this hotel yet I decided to be kind yet fair.

Great price and comfy beds with streaming your favorite movies on Netflix…read more Everything was great except a hair in the shower and there was quite a mess waking up at 9:30am to get breakfast. Both coffees were empty and no creamer. We had to ask for more coffee and then ask for creamer. The breakfast caused my wife to get sick, which caused us to make an additional stop to get meds. Some greats and some work to be done. Stay here on a budget but hope for the best on quality. How does the coffee run dry at 9:45am? People are still waking up still. I know that breakfast closes at 10:00am, but some set there alarms to eat something and get a coffee.

Was very impressed. For the price, the place was actually clean and helped me get a good night's…read morerest.

This place is a diamond in the rough! Our King Suite was huge & the staff was excellent! The room…read morewas exceptionally clean. This is the best free breakfast buffet I've ever seen, as far as sheer variety. Pet Friendliness is very important to me. There's even a rescue cat that "works" at reception. The only thing I'd change is that the cable selection is poor. But, who cares? This place is great

Wonderful hotel in the town of St Paul Virginia. Our friends suggested this when we were planning…read morea visit and we are glad they did. Such a lovely hotel with amazing staff. The manager, Bobbi, was so kind and friendly and made our stay extra special. We were given a suite with a living area, two bedrooms, and large bathroom. The rooms have mini fridges and a small breakfast is brought to your room in the am. They have a nice coffee, tea, and water station in the lobby. There is also a Mexican restaurant, Nuevo Porto, on the ground floor. It was cold so we ate there a few nights and it was good. Loved this hotel, and we will definitely be returning on our next visit to this atea.

This hotel is so unique and the staff made the visit especially pleasant. The rooms are spacious…read moreand the decor throughout the hotel is stellar. The staff was so understanding of our UTV rental situation and we were so impressed with their willingness to make it right. We will definitely be coming back next Spring and try the Clinch River kayak adventure. Anyone wishing to experience kindness need look no further than the staff we met at the Western Front. Also, check out Clinch River Outfitter and the dining experience at the Mexican/Seafood restaurant that is connected to hotel is wonderful. Great get-away to a beautiful spot in the Mountains of Virginia.

Stayed in the Daniel Boone room - So cute!!! (And spotless.) Breakfast was wonderful. Location to…read morethe national park was great. Would definitely stay here again!!

Clean, well run and comfortable. Great value for price. Not fancy great location if you're visiting…read morethe college.

Well I will be the first to admit, I was a bit skeptical before my stay. Seemed like most…read morereviewers were local from Kentucky and I had not been here to this part of Appalachia, but having spent the last 14 years in the DC area till a recent move to Huntsville Alabama..that had me fall into a bit of east coast snobbery....and I did not have high hopes for this areas hotel. Well -- BOOOM -- what do you know, I was way off ! I was here for the SOAR event Aug 31st at the Technical college to help bring broadband to the area, which the Governor and Chairman Hal Rogers also attended ...and this hotel was very nice in every way. The lobby and lounge area really nice, high end and classy. The people were all very helpful and easy to talk to and work with. Anything I needed they were happy to help, including a last second late checkout. And the room was very nice with all the things you would hope for. And I travel a lot in my day all over the country and world, but this bed was seriously the most comfortable one I have ever had in a hotel. Seriously! I never would have thought I'd say that about Hazard, Kentucky -- but it is true. Place was inexpensive as well making it the trifecta of nice, clean and not expensive. One note of caution of those who care to partake in a beverage here and there -- this area is DRY on Sunday. Found out when I went in the Applebee's literally next door and asked girl -- are you open, Sunday night -- when like 1 person in there. She said yes we are. So I sat down, to only find out they can not serve alcohol on Sunday -- so I then said good evening and left! IS this a true 5 star as I rated it? No. My sliding scale of being in the boonies and my expectations of fear, made me give them a 5 --- but it is a legit 4 star feel and quality, not only in Hazard but anywhere really! Kudos team, kudos!

My recent stay was just okay. Room was clean and quiet. Breakfast was a bit of a misfire…read more Not the usual Hampton/Hilton arrival experience. I am typically offered a couple of bottles of water and a snack. Not here. Otherwise; the woman working the desk seemed trained on the fundamentals. My last six (recent) Hampton/Hilton stays included a hot breakfast offering - but not this property. At 8:15-ish AM; coffee urns were all empty. No bananas. No muffins. No OJ. No waffles. Kids cereal and milk were available. Another guest mentioned bananas and muffins being available in the pantry, so I assumed if it was okay for them, it must be okay for me to retrieve a few errant items. Apparently, not okay. Staffer immediately closed the sliders to block the pantry then asked if there was something I needed. Um, yeah ... coffee, banana, Raisin Bran, OJ. He delivered everything but the OJ. The other guest that had encouraged my foray in to the pantry shrugged and apologized ... not his fault.

Back in the area for business…read more Making a reservation was easy and when I got here, it was confirmed that the lady on the phone left detailed notes for anyone after her because of an exemption they give with certain employers on room rates. The issue though was that the elevator was out of use (ended up finding out it was caused by a bad capacitor caused by a lightning strike, a maintenance individual coming in to replace it and not doing it, and then an emergency switch catastrophic failure), but this was disclosed as I was making my reservation on the phone. I was able to get a king suite (picture 39 of 63 on this Yelp entry) just because the rest of the rooms were sold out on the first floor. From my last review, one item I never elaborated on was the cable. Yes, this hotel does have History, Discovery, and Travel channels. In fact, I think they maxed out the tiers on whomever their cable provider is. 10/14/2025 GEEZUS! They are innovative with their breakfast?! I went down to find either country fried steak or a chicken patty along with sausage patties and hash browns in the breakfast area. Whatever it was, it was so good (the meat inside was white, so probably chicken). This is definitely a nice change from just having sausage or bacon like at other hotels I have stayed at. By introducing a meat with breading, it is further enhanced by the sausage gravy that this hotel serves for its biscuits and gravy! One could even make waffles and you get? Chicken and waffles! Suggestion: If the owner of this hotel reads this review, consider putting out cold cut salami or ham slices and a cheese plate. Apparently, all the top tier hotels in Europe do that. 10/15 The breakfast was still the same, with all the same meats, baked goods, etc. I ended up getting a waffle and trying it with the chicken patty and it was great. CHICKEN AND WAFFLES! Good with syrup and ketchup as well. The only issue with dining was just that this hotel does not keep any caffeinated and decaffeinated teas. All in all, it was a good stay. I just wish their elevator was working.

Spent one night at Sleep Inn & Suites, Middlesboro, which we booked months in advance based on…read moreprice and reviews. Read on for the pros and cons... PROS: One of the best things about this hotel is it's set way back from the main road, so it's quiet. We were on a 3 week trip and I had the best sleep of the trip here. They also have a 'Quiet After 10pm' sign in the lobby to remind people to be quiet. The only thing we heard at night was a dog barking somewhere, but it wasn't that bothersome for very long. Typical hotel complimentary breakfast buffet including bananas, cold cereals, oatmeal, hot items, tea, coffee, juices, etc. Spacious breakfast seating area with TVs on the wall as well as a patio area. Complimentary parking in spacious outdoor, uncovered lot. Good shower pressure. Well maintained, clean. We saw someone picking up trash outside. Hairdryer, microwave, fridge, iron/board and safe in the room. Shampoo, soap and conditioner mini toiletries. CONS: VERY noisy fan in the bathroom. It was annoying! The hangers are the kind without hooks. Hate those! Lumpy pillows. Our GPS lead us astray to the hotel, so be mindful of that. Dining note: We ate at Ike's Pizza in downtown Middlesboro. I recommend it. Overall, a decent stay. I would recommend staying here if you're on a budget. Was this review helpful?

Solid location. Clean, polite and efficiant. Recommend…read morehill side rooms. Quieter. Convenient location. Limited parking. The kids used the pool for two hours. Multiple places to eat food you bring back to the hotel. Lots of food to choose from in the area.

Have stayed here about six times over the past couple years while visiting my daughter who attends…read moreLMU-CVM. The rooms are always clean the hotel is quiet. The free breakfast is tasty and the staff member, Pam, who sets up the breakfast each morning is Amazing! She treats you like family as does the rest of the staff. My wife and love staying there

My husband stayed here for a week while he was working in the area. It's a beautiful old place in…read morea cute little town. The people in the town are very nice

Our first time at a b&b. Couldn't have asked for a better experience. Comfortable room, full…read morekitchen, overall wonderful & pleasant experience. So much better than a hotel room. Price was way less than I expected, too.

I mainly leave reviews for these corporate chains so that I know for the next time we're driving…read morethrough if it's OK to stay. And Courtyards are usually good, and I usually don't have to sleep with one eye open (except for that disastrous stay in Montgomery, AL). This one is no exception. It was a good night's rest for the price. The hallways didn't smell of pot smoke (seems to be an ongoing issue at the majority of Courtyards I've stayed in) and our room was clean (no stains on the couch! Normally I don't go near couches in these places), the bed was comfortable and the room temp just fine. They even have a decent (small) gym and a large lobby with plenty of seating and tables should you desire something from the cafe (limited hours of operation so make sure you get your caffeine before 10 am!)

Solid hotel for price, however a little dated. No attention…read moreto detail from staff, for example coffee in room but no tea bags. A little bit of penny pinching, for example, every hotel at this price point offers coffee/tea in lobby, here you gave to pay at starbucks kiosk. Front desk staff not very friendly, tgey need training