Three years in and these guys have been consistently great. Just got the 60k service done on my…read more2022 car, which includes a number of expensive preventive maintenance items. All of them necessary unfortunately. The service writers have been working with me to spread out the services across three service intervals to help ease the "sticker shock" and still get the maintenance done. Did some at the 54k, some more at the 60k, and the last will be done at the 66k. I have dealt with two or three Service Writers through this process and all have been very understanding and willing to help. The service department keeps good records and history of the car which also helps. Words of advice: whatever your car and wherever you take it, don't put off the preventive maintenance! It might be expensive, but it is still cheaper than tearing up your car or getting stranded by the side of the road. Maintenance is cheaper than repairs. Preventive Maintenance is very important to ANY vehicle! Over this time, they have remodeled the lobby and waiting area so it is very comfortable. Free coffee, water, nice bathrooms, etc. They ditched the Lincoln franchise so it is Subaru-only as of 2025. Good experiences and so I keep going back. I'm probably going to buy another car in 2026 and it will probably be from these guys.

I told them I needed to drive to Key West and back for a work trip. They finished up my initial…read moreissues but found a couple of critical issues. They tried to send me home at 5:30 with my tires not being aligned and "dangerously low brake pads" because Jason David he wanted to go home. His words not mine. I said I needed this work done before I drive an hour home. I felt unsafe driving home with my car in that condition. The mechanic said he'd "stay late to finish". While the mechanic was working on my car, the employee named Jason David told me, "If he (the mechanic) works a 4 hour long job and finishes it in 1, then he still gets paid for the 4 hour long job. He gets paid around 200,000 dollars a year." Then I get the bill (attached below). $833 on labor. I think they took advantage of me because they knew I needed the work done on my car right then and there. I am uploading my bill for financial transparency amongst customers. I do not want anyone to get hit with a bill like this. He fixed two additional issues and my bill went up my almost $1000. I had to charge this to my credit card which messed with my credit amount being used which affected my credit score in the middle of me refinancing the car. I am utterly disgusted at this Subaru store. All of my Subaru friends & I have affirmed we are never doing business here again.

The girl in the office was so informative. She explained how everything works and was so helpful…read moreand sweet she went out of her way to make it the best experience possible. They even delivered my golf cart!!

The staff were great solving an issue that was completely out of their control. They were extremely…read morehelpful and addressed the issue exceptionally well. They were completely professional. I would highly recommend them and would gladly give them my business in the future.

Beware of this store. I bought 2 new front ties from Bayou Motors in Waveland, MS for my wife's…read morevan. The next day while traveling she had a blowout on the drivers side front tire near Livingston, AL on I59. She did not run over anything, it was just a defective tire. The van was towed to a tire store in Livingston that inspected the tire and determined it was defective. They replaced it with different brand, (Toyo). I called Bayou Motors the next day and explained what happened. They said my wife must have hit something and they were not responsible. I will never patronize this business again.

They took my car in Friday afternoon and were very communicative that it would not be seen until…read moreMonday (battery issues so would not have been able to leave and bring it back) They went above and beyond to fix the issue and they checked everything else and sent a full report so I'm at peace driving my car!

For the second time, Lester's Body Shop did a quality repair for me for a fraction of what I know…read moreit would have cost elsewhere. I simply could not recommend Lester's more highly. Nice people, quality repairs in a timely fashion, and excellent value. You really need to check with Lester's before doing work elsewhere.

This shop had my car for over 6 weeks, from Nov 1st to Dec. 16th. Made promises 6 different times…read moreof when I could pick up my car. When I finally went to the shop to pick up my car, the owner totally lost it when I complained about how long the repairs took. For some strange reason he asked me where I was from. When I told him I grew up in New Orleans but have been living in Covington for over 45 years, he that figures, and my president is the cause for him not being able to get parts sooner. There so many off the wall comments he yelled at me that it seems he has a problem. At one point he threaten to beat my ass. I think when this Lester took over the from his father Lester the shop is going to continue to loose business.

Great Hospitality/Customer Service!!! This past weekend my office hosted an event at The Pearl…read moreHotel. I contacted QCC to reserve two 4 passenger golf carts to be delivered to the hotel Friday morning and to be picked up on Sunday. The carts were great and there were no issued at all. I must admit, what really got me was the fabulous personality of their office. Being friendly makes a difference and I loved it. Oh! If you are looking to buy a Turtle Box Speaker- They sell them!!! Go get you one!

We had the greatest experience at Quality Custom Carts. Brett was friendly, fair and professional…read more Our new golf cart is gorgeous! They detailed it too and it is standing tall and shiny! We highly recommend Quality Custom Carts!

Bought $1200 worth of tires from him. The balance was out from the start. Went back to him and he…read moresaid come back in 1000 miles. They might be flat from sitting from the factory. I went back at 1000 miles and he couldn't get me in that day. He told me to bring my truck in Monday or Tuesday he might be able to get me in. Crook from the start. I got them done that day in Long Beach for 80 bucks. They said 3 out of 4 were balanced wrong. What do I do? Go back to Jack's automotive and get my money back? Horrible service.

Had an alternator go out on the interstate. Recommended a great tow. Got me in and back on the toad…read morequickly and even let me join in on the takeout lunch order. Price was more than fair. Great establishment. Highly recommend!

Oil change and tire rotation Did a great job. Lobby was…read moreclean Offered discount for teachers and nurses.

Had a bunch of additions to my new 2025 truck. All were installed correctly (BedRug, bed cover,…read moreSwing Cases, caliper covers, etc., etc.) They were recommended by a local body/paint shop. Worked out perfectly.

Thank you again for keeping me safe on the road Ray's. I wouldn't dream of visiting any other…read moremechanic and glad you're just an hour away. I'll tow it to ya if I have to! With the service engine light on recently and knowing that after auto zone's no return of problems and Googl-ing it returned that as long as it wasn't blinking...that's all I cared about in order to drive it to you to figure it out. As mentioned, and you sold me with your trust as a female when one of your mechanics said after half a year had gone by way back when I first bought this car and I assumed surely it needed an oil change even though the mileage wasn't up yet. You guys checked everything and said I really didn't need it but when I was back in town the next month to get it done then. That's customer service. Even yesterday, he hook up to figure out what was really wrong with my car was explained and why the $35 charge for you guys to do it checks things that Autozone does not. Then like magic all the exclamation marks were shown to me. It's just a huge relief to have Ray's in my phone & on Yelp for standby in case phone kicks it.

I have taken my car to Ray's on several occasions. This last time has been the worst. Not only have…read moreI been told my car would be fixed by a certain date (which has gone and passed by at least a week), I have been treated like a second rate citizen by a certain person. The mechanics have been great, but I feel as if customer service has been thrown out the window. I should have been called and kept up to date on the progress of getting parts, and now getting the work done. I have complained to several people--names I will not share, but nothing has changed. I really like the mechanics here. They do great work and are fairly quick about it too. I just wish they were quick about work they have already started, but as of yet not finished.