They need to do better with communication. No follow up and accountability. Will follow up on the…read moreservice

Let me start by saying I am extremely dissatisfied with both the service and how this situation was…read morehandled. After paying for repairs, the original issue was not resolved. The vehicle continued making the same noises we initially brought it in for only louder and is now accompanied by a burning smell. When we returned to address the unresolved problem, we were informed that an additional part (a water pump) would need to be replaced at extra cost. This was confusing and frustrating, as the initial diagnostic failed to identify what now appears to be the actual issue. We were asked to pay again despite the concern we originally brought the vehicle in for never being corrected. We requested and retained the original parts that were replaced and later had them inspected by an individual who previously worked at Ford as both a mechanic and service writer. We were advised those parts appeared functional and should not have required replacement. Based on this, we believe the service department should take accountability for the incomplete diagnosis and cover the repair related to the water pump, which should have been identified during the original visit. Our concern has never been about avoiding payment, but about accountability for an incorrect or incomplete diagnosis that resulted in unnecessary expense, lost time, and nearly two weeks without reliable transportation. Unfortunately, communication during our visit became unprofessional. A staff member walked away from the discussion, and assistant management refused our request to escalate the concern to higher leadership or ownership. They also told us that the service director/manager was gone the whole week to Arizona even though we we supposed to have a meeting with him to come to a resolution. When we picked up my vehicle today, the service director/manager was back, so they told us false information so we couldn't discuss with their supervisors or owner. We were also told that if the dealership chose to cover the repair that was the actual issue, they may refuse to work on our vehicle in the future simply because we questioned the situation. We asked only for transparency, an explanation of the failed repair, and a fair resolution. Instead, we were met with defensiveness and dismissal from the service department. At this point, we cannot recommend this dealership due to poor customer service, lack of accountability, and unwillingness to properly address an unresolved repair concern. At this point, yes after the discussion with the service department, they are now doing my water pump fix which should been resolved in the first place but I'm glad they are doing it now but I am not pleased that the lady at the service desk said "well if we do this, then we are parting ways and no longer will work on your vehicle in the future". Simply because I mentioned facts that she told me were "your opinions" on what has happened, the incomplete diagnostic, that I was charged over $1200 for something that wasn't the issue in the first place. The service department needs to be investigated. They also deleted my review so I had to post this again.

Response was immediate as they indicated. Review and correction…read moreof my problems was complete and I was able to make important medical appts. I was very thankful for their help. P.A.

DJ saved the day. He got two vehicles unstuck in Marion, MT! He was very professional and confident…read morethat he could successfully do the job!

Kalispell Toyota is the best place to buy a vehicle from the moment you walk in to the moment you…read moreleave the lot you have everything you could want. Duc was our salesman and he was fantastic the finance manager was wonderful everyone catered to our every need when it comes to feeling good, and comfortable buying a car. They listened to what we wanted for a vehicle and the amenities, while keeping the price down as able. They were kind and personable and just knew their vehicles and people! It should give you a good feeling when you're getting a vehicle and there's like five other people getting a car at the same time-It goes to show that it wasn't just one salesman it was a lot of them.Their service department is amazing because they contact us when it's time for the car to come in and have an oil change or whatever service may be needed. Although again we can't say enough about Duc -so kind personable, and knowledgable. When you leave you genuinely feel like you can trust his word and the Kalispell Toyota stands by their product. That is so important to a buyer who is putting a lot of money into something; esp these days. Duc even calls us on our birthdays; I mean who does that! That is what a business that has great customer service looks like Thank you Kalispell Toyota and thank you Duc!

Great team of guys.... Straight forward and honest.... Bobby did a great job guiding us through the…read moretrade in, order and delivery.

Brought our vehicle here that we drove up from AZ. My brother recommended we bring it here. Had an…read moreissue that they solved immediately and we really appreciated it. Would definitely come here again, incredibly nice people working here.

The alternator went out on my pickup while on vacation. They let the roadside assistance company…read morebring it to them. They had it repaired and back to me the next day. Very reasonable cost as well. They did not try to take advantage of me because I was a tourist.

Walked in to get a brake inspection, and everything went so smoothly. Everyone was so friendly and…read morenice. The waiting room and bathroom was clean and organized. They even have free coffee and magazines to read! The whole process took less than 30 minutes. I couldn't recommend them more!

They are cheaper than the dealerships on work and do not suggest things that are not needed. They…read moredo good work in a timely manner. I wish they were open on Saturdays.

I Love this body shop! My truck was unfortunately in because of accident damage. It took them 24…read morehours and my truck was clean (and I mean CLEAN) inside and out!!! Everything was explained and outlined on our service paperwork. If it's ever necessary again, this is the place I'll go and recommend!

I've used able body shop twice this year. I can't stress enough how greatful I am to everyone that…read morehas help meat the shop. The ladies at the desk are amazing, the service manager was well knowledgeable and the guys that restored my car better than it was before it was damaged are miracle workers. I highly recommend Able Body shop.

Recently I've been getting some hydraulic cylinders fixed and I won't to anyone but Bill at his…read moreshop.. he does excellent work, his prices are honest and fair and I highly recommend him for anything that he can do.. as for Shawn T. who wrote a bad review, he's sounds like a child that's impatient and probably should sit in the corner for a while.. once you meet Bill and understand his personality you will know that after the work is done it will be done with knowledgeable experience and a fair and honest price. It's not like ordering food from McDonalds.

I am new to Bigfork MT and have a 40 year old John Deere tractor. After plowing snow for 4 hours…read morethe hydraulic cylinder that lifts the snow blower failed. John Deere does not make this part anymore. Knowing it was going to snow soon I took the cylinder to Riebe's Machine Works as they are the only hydraulics shop in Kalispell. I couldn't have made a better choice. They helped me diagnose the problem and said it would be two days. I didn't even ask the price. Snow was going to fall in two days. They had to cut the cylinder open as it is welded shut at the factory. They took the seals out in pieces and ordered them from Seattle, WA overnight. They put it together the next day and welded it back together. They called me and I picked it up. It was perfect. I installed it and it worked perfectly. The price was more than fair and the quality was perfect. Nothing happens fast in Western Montana but this did and at a good price. I am so happy and I know you will be too. Great job Riebe's Machine Shop. You have a very happy customer and I will bring you more of my business. The snow is falling and I have a way to clear my 1/4 mile driveway. Thank you!

I would give this place zero stars if I could, the gal working didn't seem terrible but the…read moregentleman did not give a single care about the poor service given, I expressed my frustration with their service because the skid plate was not secured back up and rubbed on the way out and he ripped it off and said it was like that when it was brought in. It was not like that or else it would have been rubbing on the ground when we took it there. No apologies from either of them. I came from out of town to get my grandma's car up to date while I was here and I will never recommend or go here again.

I have been to Center Street Quick Lube several times for oil changes and have always been pleased…read morewith the service. They are friendly and helpful with any questions I have asked. I will be going again in the next few days.