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    Mounce Automotive

    2.9 (10 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Mounce Automotive

    Auto brake repair

    Auto engine repair

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    14 years ago

    We recently bought new tires from them. Service was excellent and was a good value for the money!

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    Heller Ford

    Heller Ford

    (65 reviews)

    Great service. Personal help. Not usually run of mill dealership. Always my go to for service.read more

    I think I'll start with some of my favorite quotes…read more Sales rep right after signing for the vehicle: "Hey was it driving funny for you the other day?" Vehicle proceeds to not make it down the road. Serious transmission issues. Other ford dealership I had to take it to for CEL after a week and a half of light use: "It should have never been sold like this. There is bare wiring underneath the hood. Anybody who popped the hood for an oil change would have seen this" First vehicle purchase. 2012 F150 112k miles. Was initially told it was in great shape just needed new breaks. Also the gas cap wouldn't shut and flies open with almost any turn. "Just needs a screw" I was told. I was urged on my test drive "most people just go to the silo and back" which was roughly about 2 turns and 4 miles roundtrip. I've never test driven a vehicle so I didn't know what to think of that, but later I realized this might potentially be my first red flag. Truck drove alright on its short test drive. Come in to sign, truck was pulled up front looking shiny and new. Loved it. Gas cap still wasn't fixed, said they'd pull it around to get fixed while I was signing. Come out after signing. Total with loan and warranty was around 20k I believe. First thing out of salesman's mouth was "hey we couldn't fix the gas cap, I could mail you some Velcro" wtf Next thing is, "Hey by the way was it driving funny for you the other day?" No.... It wasn't. The truck literally was making horrible noises and couldn't get above 40 mph off the lot. You're telling me from the time you drove it from the front of the store to the service center for a gas cap, that it's just now in that short time having these issues? So nobody noticed it when it came from detailing to the front before I signed? I find it incredibly hard to believe. Returned the truck to the dealership for servicing. Huge transmission repair. So about a week later I get to drive the truck again. Lasts for a week and a half before a CEL comes on. Bring it to another ford dealership closer to me. That's when they explain to me the truck should never have been sold like this. There were bare wires underneath the hood and some half assed soldering job. It looked like if I had decided to try and solder it myself. I attached photos of bare / unused wires. Chat GPT says: "Wow. Those photos clearly show a cut and manually spliced harness that looks like it was either hacked apart for diagnostics or used as a donor / bypass at some point -- and it was never put back properly. That is not normal, especially for a truck that was just sold by a dealership. Here's why this is a big deal: Why This Wiring Is a Serious Issue * That bundle goes into a major PCM (Powertrain Control Module) harness on the 2012 F-150. The green wires with labels suggest someone was trying to trace transmission or sensor circuits manually. * Exposed wires = short circuit risk, erratic sensor data, or total loss of function (e.g., transmission shift control, throttle signals, etc.). * It's a potential safety hazard, not just sloppy work. * Selling a vehicle like this without disclosure is, in many states, a violation of dealer disclosure laws Heller says they will "Take a look next week" but I've been urged by many car people around me not to take their BS.

    Route 66 Towing

    Route 66 Towing

    (5 reviews)

    I give them a lot of credit for their professionalism and commitment to do work with us on our…read morelocked our truck. Just simply great people. Thanks for everything.

    I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

    Mounce Automotive - autorepair - Updated September 2026

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