I promise you I'm never going here again. Briana polanco is the worst Verizon representative I've…read moreever encountered. How do you put the wrong promotion on my account. Then when I text you I don't receive a response but when I arrived to the store you're sitting right there looking at me not acknowledging me . Didn't even come up to me to ask what's wrong you sat there and acted as if your simple self didn't put the wrong promo and now making me owe att because now my service was interrupted. Now I don't know when the account will have the correct promo on it . Now my att service has been suspended because of her mistake and then get this I texted her again last week still no response. Seriously don't waste your time her brain is fried .

Yasmin Rosado assisted me yesterday. Not only was she extremely helpful...she really cared. She…read moretook care of my issues with a smile!!!

The day of Packer Lion big game our internet and TV went down. My wife works from home so having…read morethe internet is critical. We saw a spectrum truck on the next block. My wife opened a support ticket. In the process, the First Lady she spoke with spent her time trying to sell her more services causing more aggravation as we we were down. After 20 plus minutes, my wife got transferred again. My wife explained that we lost both our TV and internet at the same time. And she told her there was a Spectrum truck nearby. The lady stated "the truck was around for a different issue" and not related to our issue and was rude and insistent about it. They determined our issue had to do with an issue with the feed into the house. Soonest the could get a tech out was in two days. Tech came out Saturday and I explained what happened. We both went to the amplifier and opened it and determined that the Tech driving around Thursday disconnected our cable and forgot to reconnect the coax. The tech reconnected us, but mentioned he sees this two often. He was a good technician and our service was restored. My biggest issue here is that my wife gave Spectrum technical support all of the pertinent information to help resolve the issue. Not only did they insult her by trying to sell her services when we we down, but she didn't bother to contact the tech in the area that day to have him follow up on a nearby outage. Had she contacted the technician, he could have returned to fix the problem, easily by reconnecting the coax cable. It would have taken him a minute to fix. Instead we were down two days. All resulting from a tech in the area doing sloppy work and an untrained phone agent who didn't bother to do her due diligence to contact the field technician. I mean here we have an outage, followed right after someone was right in the area. How much common sense does it take put two and two together. A very rude and stupid lady. Inexcusable! End result, my wife had to drive 50 minutes each way to her office the next two days to work. We also lost access to be able to watch the big game from home. After all the extra gas money, and frustration, Spectrum offered a $4.60 two day credit. What an insult and joke! I am a long time customer of Spectrum and have been patient after numerous outages, increases in bills, poor customer service. This was the final straw. I am going elsewhere now. Spectrum, you deserve a grade F!

I just moved into a new apt on July 1....Open my mailbox and I literally have 9 letters from…read moreSpectrum. My building is pre wired for cable. So I only wanted to order JUST TV....I had an appointment and was on hold for 20 mins to cancel it and then transferred to another person, only to be put on hold for 40 mins! Then, someone calls me the next day to tell me they are in the neighborhood and could they stop by for the installation ...after I had cancelled it the day before. Three weeks later I made another attempt to actually visit the Spectrum store to try to get JUST cable again....After speaking to 2 people in the Fleetwood store ...Being told I needed to present a copy of my lease. Really Spectrum?...Horrible customer and follow thru!

Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

This morning, I went to pick up a TV after receiving a notification that it was ready for pickup…read more When I arrived at the store, I gave the associate my customer ID number, and she assured me she would retrieve my order. Unfortunately, the TV couldn't be located, and I ended up waiting... and waiting. After 25 minutes, I was still standing there with no update on an item that was supposedly ready. I'm a patient person, but at that point, I felt it was more than reasonable to ask for a manager. I spoke with Gracie, and while I made it clear that it wasn't the cashier's fault, something clearly went wrong behind the scenes for a "ready for pickup" order to cause such a delay. I'm not sure what the holdup was, but I found the situation unprofessional and disappointing. Customer service is what keeps a business running, and when it's lacking, it leaves a lasting impression. At this point, I'm uncertain if I'll shop at this Best Buy location again. Just sharing my honest experience -- best of luck to anyone else planning to pick up from here.

AVOID - HOLDING $4,591.64 FOR 108+ DAYS…read more Best Buy Mount Vernon took my CASH and has refused to return my money for over 100 days. TIMELINE: - 7/25/25: Returned $4,814.53 (paid cash). Got $222.89 back, owed $4,591.64 via "mailed checks" - Best Buy Policy: 10 business days for checks - TODAY: 108+ days later - NO CHECKS, NO MONEY - 1,000% OVER their own policy THE RUNAROUND: - 6+ customer service contacts - scripted responses, zero help - 10/31/25 8:28 PM: Store manager promised email "in 2 days" - 10 days later: NO EMAIL, no resolution - Can't get: check numbers, amounts, dates, tracking, or ANY accountability DISABILITY DISCRIMINATION (ADA VIOLATION): I'm wheelchair-bound. Best Buy agents: - Refused remote assistance - Told me to "send a friend or family member" instead - Made me travel to store repeatedly despite mobility limitations THE IMPACT: - Late on rent (missing $4,591.64) - Business shut down (can't afford phone) - Delayed medical care - 108+ days of financial hardship WHAT BEST BUY VIOLATED: Their own 10-day refund policy Federal consumer protection laws ADA disability requirements Made false promises (manager's email never sent) This isn't customer service failure - it's theft by delay. They took my cash, won't prove they sent checks, refuse to help disabled customer. CASE ID: 362871333 MEMBER ID: (My Best Buy Plus member treated like garbage) BBB complaint filed. Federal complaints in process. DO NOT PAY CASH FOR RETURNS OVER $800 AT THIS STORE. You trust a company that takes your cash then makes you beg for 100+ days? AVOID BEST BUY MOUNT VERNON #471.