Typically I only like to write positive reviews, but due to the unfortunately poor level of…read morecustomer service and unresponsiveness from the business owner I want to ensure other consumers do not find themselves in the same situation. When the installer from Budget Blinds of the High Country came to install our blinds on 7/12/21 the color of the shades did not match the colors originally discussed with the business owner during our consultation on 5/6/21. The installer said that he forgot three of the shades at the warehouse and would have to schedule another installation date for the missing shades. After multiple attempts to call, text and email the owner to discuss our concerns and issues, we finally received a response a week later via email but have been unable to have an actual conversation on the phone. During our original consultation with the business owner on 5/6/21 we discussed the importance of safety and the plan to mount the cords along the four windows in the living room so that the strings were not a hazard. When the installer arrived on 7/12/21 he thought there were only three shades in the living room (we ordered four) and said that he couldn't mount the cords. To our shock, he said we will just need to keep an eye out for kids and pets around the strings. Even though every project is "custom" and the three missing shades (one living room, one kitchen, one bedroom) were simply left behind at the warehouse, we have recently been told by the business owner that he is waiting on parts for the cords and doesn't have a magic wand to tell us when this project will ever be completed. We paid for the project in full on 5/6/21 to take advantage of a promotion that was only available with pre-payment at the time of the consultation. Shame on us for trusting this business to complete the project after being paid in full. For multiple weeks we have emailed the owner asking if he has any intention of completing this project (in which he has received our full payment) and have still not received a response.

Horrible experience. Missed Appointments. Impossible to get ahold of. Lee was happy to take my…read moremoney upfront (100% deposit upon ordering) and then nothing. Seriously one of the worst experiences. I seriously do not like the way this man runs his business. Run away fast.

Great group to work with. I needed a shade for an odd shaped window and had their team make the…read moremeasurements. We weren't able to create a reasonable solution for the shade, but their communication, delivery of design options and more-than-fair treatment of this customer made me more than delighted. Excellent experience!

Did a nice job repairing my hunter douglas motorized shades. I appreciate that Clark sent me a…read moredetailed email helping me to get the HD app working. Would use their service again.

I had Mike and Jim with Golden Shades & Shutters come out to give me an estimate for Hunter Douglas…read moreroom darkening shades for my primary bedroom, and for a shade for a sliding glass door. After installation I immediately had them return to provide an estimate for the remaining 2 bedrooms. I love the blinds, and they have made such a difference in the temperature in these rooms. I went with the energy efficient Duette Architella shades. Everything about this process was absolutely seamless. The installers were professional and provided excellent service, and the customer service provided by Jim and Mike was excellent as well. They kept me informed from the date the orders were placed through shipping and delivery. Outstanding company and such a pleasure to work with. I will definitely be using them again.

Jim and Mike have the best qualities that we love in a business person...that is expertise and…read moreknowledge mixed with friendliness. The are punctual and extremely helpful. We wanted automatic shades since our barking pup reacts to folks walking by and we need to lower the shades. Jim and Mike recommended a configuration that allows us to resolve that problem easily. The shades are great and programming was easy. This was the second time we've used Golden Shades and Shutters and we would use them again. We recommend them highly.

I have been using Gotcha Covered for over 5 years here in Aspen. I have found them to be reliable,…read morereasonable on pricing and excellent customer service. Making appointments is easy and they show when at their scheduled time. The staff is friendly. If you need a blind/roller specialists I would look no further.

Gotcha covered installed our phantom screens. They do not work. They do not seal. They do not…read moreslide. They are aware of the problem and refuse to come fix them. I do not recommend them. I feel cheated and would not recommend them to anyone. I would give zero if I could.

We had a great experience with Budget Blinds from start to finish. Very pleased with the product…read moreand the people that we dealt with. We appreciate the professional, efficient, and knowledgeable efforts of this company and will most certainly use them again. Thank you to Sam, Chris and Rich

Rich and Cheri are so easy to work with! We love our shades - the look and the installation are…read morewhat we hoped for. Any issues with the shades were handled quickly and professionally. Thank you so much!

I paid JRC close to 20k for window treatments last November of 22. After a very long wait my blinds…read morewere finally ready to be installed. Amber scheduled and appointment, then called to reschedule it, then reschedule a third time. When the appointment Day finally arrived nobody showed up. Another apple as made and the installer had some of the blinds, but some of them had been "lost." The blinds that have been installed are not appropriately sized in length or width for my windows. One of them was damaged during installation because one person carried the long blind in the middle and crushed the header. The person who did the measuring came back to take pictures and promised that they would be repaired or replaced. Once she left I have never heard from them again. I have emailed them repeatedly, starting in February of 23, inquiring as to when I can expect the repairs or replacements. No response. See attached pics for reference. I should mention i had these exact blinds in my last house from another installer and they were perfect.

The JRC showroom is phenomenal! Jessica, Jessie, Katie, Janna and team are truly the most amazing…read morewomen. Their showroom took my breath away, it's full of the most beautiful furniture, wall coverings, blinds, drapes, wall paper and accessories. If you are in need (or just want a change) of anything for your home, the JRC showroom must be your first stop!

Jeff did a fantastic job with ordering and installing blinds into my condo. He paid attention to…read moredetails that were important to me and ensured the job was done well every step of the way. I highly recommend his service and believe it is worth every penny!

Budget Blinds and Jeff Moncrieff are wonderful! I called them after my dogs destroyed the blinds…read morein the master bedroom. He promptly returned my initial call, visited my home for a consultation which included various samples. Once ordered, it didn't take long for the blinds to come in and for Jeff to come back for the install. The price was great and the service was superb! I would highly recommend Budget Blinds and wouldn't hesitate to call them in the future.