I had called them for a leaky pipe and they never showed. We kept texting and yes we will be there…read moreand on the day scheduled, no reply from text and no show.

I called them with a backed up main sewer line. Yeah, it's a problem and I called them on a Monday…read moremorning. I am not expecting a miracle. The guy said he might be able to fit me in that afternoon, but otherwise it would be Wednesday. I get it. It would have been awesome if he could fit me in on a Monday, but I wasn't really expecting it, you know? What I also wasn't expecting was to never hear from them again. I tried to call Tuesday a few times but their mailbox was full. Left them a message on Wednesday to let them know I had taken care of it because really, I had no idea if they were planning to show up or not. Still not sure if they were planning on coming out. So I went a rented a snake and did it myself. Probably saved $400 - that's what the second star is for. Obviously a very busy company. Understood. This area could really use some competition.

Speedy and helpful…read more Not the most economical but great! I will call them if I have issues.

Provider has always given fair quotes and done great work. Would 100% work with them again on…read moreinstalling specialized outlets. Great value for price!

Travis just left after spending an hour diagnosing our problem and makes sure we had all the…read moreanswers we needed. No charge since we are VIPs with them. 1000% worth it! He was patient with all my questions, settled my worries that we wouldn't be able to figure it out and didn't mind waiting around while i managed my puppy. We are customers for life!

After a "FREE" visit, the Tech quoted $1400 to fix a simple pump replacement that will take 30-45…read moreminutes on our tankless water heater (according to Navien Tech Line and other over-phone quotes). Others have quoted over the phone $250-$450 (but they can't get to it until late next week at the earliest). The water heater itself would be $1500 to replace! There is no way this job was even 1/3 of $1400! He also said he DOES NOT do diagnostic for free; and that is $365 (later put in his estimate $233). So, Plumbline mis-represented that as well -- since I literally have it documented from their rep via text that they will do the diagnostic for free. All of that is highway robbery. They also wasted our workday by coming out 4 hours later than the END of the originally scheduled window of time (they did call to say they are running late). We should bill THEM for that time staying home ALL day on a workday -- instead of the planned half day. WE DO NOT recommend these guys. Seems like they are just another company that hopes folks accept an outrageous estimate because they are already in your home after accepting a $49 or Free estimate. We went with one of the quotes that are WAY LOWER and waited until they were available. Fixed for $250 TOTAL!

I called High 5 because of a leaking pipe under my kitchen sink. The plumbers showed up right on…read moretime for the appointment. They were very friendly, very professional and reasonably priced. I would definitely recommend them! Thank you!

Their sales rep called me with "Would you like a free water heater flush?"…read more But when their guys came over, they asked for a "$250" subscription ("$50 off!") to perform the flush. I didn't even need the flush -- I told them my water heater is only four months old! But if they're going to bait and switch me about this, what else do they lie about? The left with a quote to add a water hammer arrester for $569. I had another local plumber do the same job for $108.

Highway 103 Plumbing (Black Hawk, Colorado)…read more Not certified HVAC techs or BBB accredited. False advertisement. Over Charged. Don't Use. Basically claims to be a certified HVAC tech. Don't trust him. Colorado Natural Gas returned the following day after his service and gave me a second shut off notice on my wall heater because of improper technician work. The CNG tech also mentioned this individual has terrible reputation around the area and was able to call out his van type. Service Call Experience: I have a small wall unit furnace. Was tagged by CNG for leak after they installed new meter. Required me to call a service tech to fix. First service call, he created a noticeable smell gas leak in appliance that was not there prior. After I called him a second time and he returned to fix the leak, I had to call another tech the following day, to come fix his work. There was still a smell of a gas leak the following day. -I was charged $210/hr, the "premium rate" +$78 fee to make the trip (standard fee), for simple repairs. Supposedly he lives a mile from me. -The first time the service call was performed earlier in the day. The main issues were not fixed. -Issues being a small leak from the appliance and an ignition switch. Report from natural gas company given at beginning of service. I was charged for --a new thermo coupler (recently was replaced by us, was not needed to be replaced nor highlighted on report by natural gas company) --measured gas outlet pressure --and a dismantled ignition switch, a new one was not installed during service. --a broken thermostat, that worked before his service. $18.88 was the total of thermo coupler $315 labor $78 (drive out fee) --------------------- Total was $411 -I provided soap and water to test the gas lines for leaks. He did not have gas reading gauge/meter required to take gas measurements. -Did not provide an invoice on work completion, instead a hand written note. -I cannot now turn my thermostat past the setting of 2 now, when prior I was able to. -When I asked about over charging for the service, and pressed him on the terrible work, he did not want to discuss refund options or discount, and claimed to be "orthodox" with his work habits. Despite charging 2 hours of labor for list of fixes above. It did not take him 2 hrs. -The following day, another gas odor was smelled. I called Colorado Natural Gas, they flagged my wall furnace for the same issues I called for to begin. The CNG tech said that my unit was not fixed and actually made worse. -The job should not have been charged for more than an hour. *If the work was "premium rate" work, it should have been done right the first service call. This is not premium rate work. This is crackhead work.

Bill was the only Plumber that would work on short notice the day after Christmas!read more

Avoid this company at all costs and find a trusted local plumber instead…read more I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed. (Mind you, they didn't even guarantee that this would fix all my problems. They said there might need to be more jobs that get done after this $8,500 job. ) They used sales tactics to try to scar me and make me think that I would only be getting this price for one day. I declined MULTIPLE TIMES because I wanted a second opinion, and I'm very glad I did. ALSO - Despite paying the $79, they didn't even clear the roots from the drain -- they just told me it was "too overrun" and then pushed the upsell anyway. After that, I received phone calls from them twice a day for a week trying to get me to schedule the expensive work. And Elite kept calling me. Trying to see what they could do to "earn my business". Eventually I got into a long discussion with one of their salesmen, and long story short, they talked me into considering them for a hydrojetting job. - Which would clear my roots, and they could then decide how bad my pipes were and what kind of further service I would need. Which they quoted me $1,600 for. Eventually, I had another trusted local plumber take a look. And they confirmed I had roots and a few other minor problems. But the roots were definitely the biggest problem that are causing my backups. and he also suggested hydro jetting done by his friend. So I scheduled him and he charged me a fraction of Elite Rooters 1,600 dollar price tag. I was blown away by how simple the hydrojetting process was, because by that price point, Elite told me I thought it was such a complex process. Bottom line: This company uses high-pressure tactics, inflated pricing, and artificially urgent sales pitches. Don't be fooled by the $79 "special." Hire a reputable local plumber -- you'll save money and avoid the corporate upsell games.

Plumber to Avoid: Elite Rooter Plumbers…read more Do not every hire this company!!! Ever! Seriously hire any other company. Please read below before you think about calling them for assistance I had a sink clog so it wasn't draining at all. The guy came within 1-2 hours of calling. First thing he did was try to sell me a $1200 pipe cleaning. I said, I don't need pipe cleaning, I just need the clog resolved. I then agreed to pay ~$250 to clear the clog. He worked for 15-20 minutes and said he was unable to remove clog with snake and he needed to use the water spray to resolve the clog. This was the $1200 service. I had already been dealing with the clog all day and just wanted it done so I agreed. He worked for maybe another 45 minutes and declared the clog was resolved. Then he demanded a 5-star google rating. I said well I guess you fixed it so sure. He did not put the drain back together and left. I was happy to have the sink to use for preparing dinner. I put the drain back together. It was just as clogged as when the guy got there. I called him. He returned and said he didn't know how to resolve clog but his boss would contact me on Monday. This was a Saturday afternonn/evening. I was not happy about not having a kitchen sink for rest of weekend but we dealt with it. I waited until 1pm on Monday to be contacted by his boss. I was not given his number. When I had not been contacted, I called and requested a refund. Obviously, I'm not paying for not having a sink for another 2 days, let alone $1200. I found that price absurd and you should too!! For all I know the guy did nothing since the drain was still clogged. I hired another company (Mile High Drain) who sent out two guys and resolved the issue within 45 minute. The put the drain back together and we have had no problem since. I paid them $175 plus a $30 tip for each guy. I assumed that the Elite Rooters had refunded me. 6 weeks later I was going through credit card charges and realized that that charge had not been reversed. I assumed it had been a mistake and called to remind them to refund me. I waited another week, still no refund. I have called at least 6 times, trying to be nice, to request the refund. They currently claim that their customer service cannot refund the charge and that a "manager" has the power to do it. They state they have told the manager to contact me and so far he has not. On my account they say the refund was denied because "the work was completed". I have told them I just want a refund. I don't want to hurt their business but I cannot in good conscience not make this public, whether I ever get refund or not. This is the worst customer service experience I can recall. Please, please please there are many great plumbing business in the greater Denver area who you can hire who will treat you great. This business is not one of them.

Dennis, Brandon and Reed were wonderful to work with. I was contacted promptly to schedule a in…read morehome appointment after initially requesting a quote from their website. They were all professional, and timely. The quotes we requested were broken down, so we could pick and choose what worked for us. Overall, we were very impressed with the communication and professionalism. Thank you Pipe Eyes!

Brandon And Reed made this process extremely easy and fixed my leaky HVAC condenser pipe that a…read moreprevious plumber failed to fix. Brandon was very thorough and quickly and cleanly fixed my issue. I have already scheduled another service with them and would recommend for anything home improvement related.

Really and truly impressed with services provided by Luis!…read more Over the weekend, my 8-year-old had used wayyyy more toilet paper than his little bum needed, and after shop vacuuming the overflow twice and being unable to unclog myself, I sent the call of distress to Yelp. Another plumbing company- while prompt- came to look at it, and was asking $150 more than what Go Direct Services stated was their flat rate. I sent the initial company away without my business, and contacted Go Direct Services. That same day, Luis was able to squeeze me in and fixed the issue within minutes and all for a flat fee of $79. Really appreciate not being price gouged when I realize that the problem is an easy fix. We may have found our new local professional!

Highly recommend Luis for any sewer needs. Great communication. Reasonable price. Going to do my…read moreyearly maintenance with them.

They were responsive and timely. Helped us fix some old facets that were tricky. I would recommendread more

Great value, quality work. Great communication arrived on time worked efficiently . I will…read moredefinitely use Quiros Solutions in the future if needed, and always let people needing plumbing fixes to call QS. Five stats all day.