Mountain disposal is never consistent with normal weekly pickups. At least once a month I have to call and remind you to pick up my trash. Since you can't stick to a normal schedule the animals get into the trash. Your trash guys put the barrels upside down with trash still in them. Every trash day I have to clean up a mess that you leave on my property. I will be in contact with the county so we can get a company up here that helps our community and mountain disposal/burtec isnt it read more

I got similar threat. I was told that they will keep on begging even though you live there or got exemption. Update me if you are successfully sued them. I will follow suit. Jay read more

I really dislike being required to pay for a service that I do not need and I do not use. Some how Mountain Disposal has convinced the SB County Board of Supervisors to allow them charge everyone who has a second home in Lake Arrowhead whether or not they use the service. I use my home only occasionally and take all of my trash with me. The drop off stations are inconveniently located, they close earlier than I leave, and I really don't need them. There is an inconvenient and complicated process by which you can get the bill waived by submitting electric bills every three months. For some reason, Mountain Disposal bills in advance, meaning the bill comes out three months before you have the actual electric bills to submit. Makes me mad, and reluctant to use my cabin. This really only hurts me, and, of course, the local merchants. read more

We've been mountain residents for over 15 years.... I'm not a novice at getting my trash cans out.... My husband just had knee replacement surgery and I've been a bit busy... heard the trash truck at the end of our culdesac this morning so I rushed out in my pj's and dragged the cans out... all the while he was still at the end of the street... he saw me... drove up and picked up our neighbors cans .... literally 10 feet from mine and looked at me and drove away.... I had to call the company and ask why he was being so rude and they told me he did that so that I would have to call and have it explained to me that the cans are suppose to be out by 6:00 am.... really!!!!! Rude, inconsiderate, and ignorant all come to mind..... and a few other things that I won't write down! So much for helping out your fellow man.... Disgusted in Arrowhead! read more

Mountain Disposal has got to be one of the WORST companies I've ever done business with! They are unreliable & only pick up trash when they fill like it! While I have never been late on a bill they are continuously late on picking up trash if they ever pick it up! Look we understand if its snowing your Not Coming but please have the decency to take it off the bill without an attitude! I am not in the business of paying for a service that I did not receive & I refuse to tolerate a Nasty Attitude when I call! Usually your guys are here by noon to pick up but today I watched your guys drive right by me at 5:05 while I was starting to bring in the trash. They went up the next road & picked up all their trash but did not come back on this street for all of ours! I waited another half hour for them but they chose NOT TO DO THEIR JOB! It WAS NOT SNOWING so what is their excuse? The last time I called because of the same problem I was told to take my trash to the local high school WELL EXCUSE ME WHAT AM I PAYING YOU FOR? This business needs to be looked into because people are definitely being ripped off! read more

This company burns piles of garbage in the residential area right in their location place. Every week-end between late night and early morning they do that. It stinks, as if they burn tons of dead rats. I don't know why noone, who lives near their location, seems to be bothered by that fact. Maybe people just don't want to get in trouble. But for decades, or, at least, for several years, the residents of this area must have been breathing all these poisonous toxins, that come out of the flames of burning garbage. I know few residents, who have heart problems. Do you really think that it's just coincidence ? read more

I'd like to remove even the one star! I am joining all of the people who have complained about paying for trash pick up that we do not generate but get charged for anyway. I didn't quibble when I had to send copies of my electric bills to show that I wasn't living in Lake Arrowhead full time but I totally resent having to pay now since they have changed their policy. I feel like the others who have said that they are planning to sell their properties. You could say that this was the "straw that broke the camel's back." It was bad enough that we pay sky high rates for water and sewer services, when we don't use a drop of water or generate any sewer/run off but now having to pay for trash service that we don't use is just too much. It is totally unfair and is stealing. The residents who use the service should absorb the total cost of collection and, if they choose to take their trash to the dump or drop off locations, then they shouldn't have to pay for service either. read more

Very disappointed at the rudeness of drivers who have a line of cars behind them on the highway and refuse to use the turnouts. They speed up going downhill and then slow to a crawl on the turns and going uphill. Driver kept looking down (texting?) and had ear buds in. Very unsafe. read more

forced payment every 3 mos and 4 x times a year is not ok. so is SB county. those who throw trash at main residence should not pay 50x4 a yr for trash dump services! there's also a self-haul exemption from Burrtec, but cant find information anywhere. read more

The personnel in general where curtious. However the policy of being able to charge you for a service that is not being rendered is ludicrous. They do offer a way to waive the fee via utility bill. That's what I'm counting on. Will see what happens. read more

This is really a comment about the website. We have a vacation house in Lake Arrowhead and were wondering about the trash pick up after a holiday weekend. Checked their website. It's very cute, and was super easy to find out about the holiday schedule, as it was one of their quick links from the home page. Thanks for making this so easy! read more

For 15 years we have had our place at Lake Arrowhead. We rarely use it, but when we do, we take our trash with us like you do when camping. (Pack it in , Pack it out policy) Then we started getting trash bills and requiring to send electric bills to show usage. The County and Mountain Disposal have set "Electrical Use" as the parameter to determine billing charges. Summer is set to 6 kwh average and winter is 10 kwh. My property ran at required levels because of refrigerators, lighting, alarm etc. Then we got a freezer. We are over the minimum amount and must pay trash. Paying for something without services should be illegal. We are on an access road and they won't even pick up there anyway! When you call, they say it is a required fee forced upon them by the County. You call the County and they say talk to the Trash company. I think it is time for a class action suit against the County and trash company. read more