I have read ALL of these reviews. I concur…read more Erin is an excellent property manager. She is courteous, knowledgeable, personable, and more importantly, very efficient, responsive and timely. The issue for me is with the language in the lease which I did sign but did not read closely enough Do not expect to get the majority of your deposit back. The vendors chosen are not honest, they are price gauging. The language states you are responsible for cleaning costs, carpet cleaning at their choice, yard cleanup, patch / paint with color matched paint that you must acquire and of course any other damage. I have rented from many people over the years: personal owners, management companies and complexes. I have NEVER experienced this. I am meticulous. Clean. I'm professional and treat property with respect. Having to give 90-120 day notice ? NEVER Having to pay upwards of $800 for carpet cleaning ? NEVER Having a move out cleaning fee of $988 for a 1792 htd sq ft house ? EXHORBITANT Having to pay for yardwork AFTER I mowed, trimmed etc. ? NEVER There is very LITTLE leeway for normal use "wear and tear". They pay for 1/2 hour of cleaning per room. The rest YOU will pay. I rented 2 of their personal homes over 4 years. Unfortunately I was into the 2nd lease before I received the final bill and was AGHAST at the language and the charges incurred. THIS TIME I even took pictures. It didn't matter how hard I worked - they deducted $1500 from my $2200 initial security deposit. As has been noted in other reviews, with arrogance and pomposity, the other manager responded that he would not be giving any additional refund and again included "circled" language from the lease. Note: this company is not BBB accredited. Alas. I'm done. And thrilled to be out from under the Overlord. Lesson learned. Now I'm moving on. Protecting my peace. Trusting in Karma. And sharing my experience as others make informed decisions.

As a parent of a CSU Renter in Fort Collins, I would STRONGLY suggest you seeking a property NOT…read moremanaged by Advantage Property Management. They have an absolute mandate to seek additional fees every which way they can. It is clear this Management Company has a clear agenda on additional fee revenue and they will ding you for things without notice. THEN their payment portal will NOT allow you to pay your rent unless you pay the fines, which I believe is a violation of renters rights/law. Save yourself some sanity and and extra grand or two in fees they will assess non stop and seek a normal management company!

I rent from Evergreen and believe that they have great customer service. They handle my maintenance…read morerequests promptly and are always polite over the phone. The only reason they do not get 5 stars, is because their prices are pretty steep, especially for their studio apartments. For 270 sq. ft. I pay a little over $1200, including a pet fee of $50 a month for two cats. Gas water and trash are separate but at a fixed monthly rate, which is nice, but it's still an extra charge. The condition of the apartments aren't terrible, but at least in my case, there are some things missing that would be nice, like weatherproofing seal around the door, or a fan in the bathroom or above the stove. There is also a gap in the wall of my apartment, which you can actually see outside through. Overall, not a bad place to rent from, considering most of Fort Collins has pretty steep prices unless you are renting a private room in a shared space.

This company does not honor Portable Tenant screening reports from Zillo or follow Colorado laws…read moreregarding PTSRs. They stubbornly wanted me to pay additional application fees of $55.00 even though I already paid for a Backround check/credit report thru another platform. Greedy, selfish company. When your already looking for a place and have to pay a deposit, first months rent and utilities they could be a lot more merciful to new tenants. However, there is only greed and more greed. Would not recommend.

The first time I contacted Real Property Management of the Rockies was before we even had a rental…read moreproperty. We had just sold another rental property and wanted to purchase a new one. We started looking on our own and had a couple of properties in mind. Then we learned about RPM. We immediately received some information letting us now that the properties we were considering were not a good idea. We were told the kind of property that would attract tenants which proved to be excellent advice. Now we knew exactly what kind of property to purchase and what neighborhoods are best. With their guidance we bought a really nice property and RPM started looking for a tenant. They had several families that were interested and RPM did diligent screening. The tenant they selected worked out very well. They have always been prompt in paying the rent and the utilities. In the prior rental property, I did all the accounting work myself. I did the billing which included the utilities that I was covering, and included that in the tenants' bill. And I did the work around the property. With RPM I don't worry about a thing. They send me a statement every month that includes the monthly income and expenses. I just copy the numbers into a spreadsheet. If there's work to be done, I contact RPM and they take care of it right away. The work expenses are deducted from the amount RPM pay me, and they deposit the money directly into a banking account just for the rental. When tax time comes, all I have to do is give the accountant the spreadsheet. It's that easy. As a rental property owner, choosing RPM to manage it was the best decision I made. They even inspect the property twice a year to make sure the tenants are caring for it. I don't worry about a thing. If I knew someone who wanted to get some rental property, I would direct them to RPM.

Maria has been great since I first reached out to list our home for rent. This is the first time…read morewe have ever rented a home to another person. They made it very easy. I definitely think the fee they charge is very reasonable for all they offer. It's also worth the extra fee to have a property inspection (inside and out) every quarter. This way there are no surprises at the end of the lease. They take photos of every room and send a report. They do a pre inspection before they list your property and advise of anything they think needs attention. They also do a walk through upon lease signing, before move in. The online portal is easy to navigate. You can track all the monetary transactions and get statements breaking down all the costs. Once payment is received from tenant, they process payments to owners quickly. Whenever I have a question, no matter how big it small, they answer it quickly! I've NEVER had to follow up because they don't respond. Definitely recommend them for your property management needs!

I understand they are changing the name to BrainDead property management - this name better…read morereflects their business ethics. These fools managed my complex in FTC - total clown show.

One of the worst property management companies I've come across. They don't know even how to…read moreproperly run a HOA meeting. They also charge the homeowners for things the HOA is to pay for. They don't answer the phone and call you back several hours or several days later depending on what they feel like. A leak that was pooling on the bedroom floor took about six weeks for them to get someone to fix the line upstairs. In the meantime the room was unusable. They are the worst!!

Natalie and her team provided a five-star experience. Natalie is extremely responsive to issues…read more(maintenance, neighbors abusing the property, terms of lease etc.) and is sincerely interested in taking care of problems at the properties that Helix manages. This is beneficial for tenants and I am sure it is quite beneficial for property owners as well. She is fair and deals with people as individuals yet does not put up with BS. The one downside is that Helix now only has a presence in Fort Collins, but they have a full-time maintenance expert that is quick to respond to all properties including those in Boulder so that should generally not be a problem. When we first signed on to Helix, it was very hard to get ahold of property management and our issues were not satisfactorily resolved despite many attempts to do so, and I would not have provided a good review before the change in management. But at this point I would recommend Helix.

I strongly discourage anyone from doing business with Helix based on my experience with them…read morebecause they operate with zero integrity. Please note, this is the same rental business with reviews in Boulder that has now started operating in Fort Collins. The apartment building I was living in was sold to Helix just after I had renewed my lease with the original owners. By law, Helix was required to operate within the terms of the effective lease [read: lease signed with previous owners] until that contract was up. They did not abide by the effective lease, even when I brought to their attention what was stated in my lease: 1) They pressured me to respond to them 6 months in advance of the end date of my lease as to whether I would stay or renew, with only 9 days' notice to make a decision, otherwise my rent would go up substantially. They stated that they were "only" raising the flat-rate utility fee by $25/mo (42%). My lease stated that I only needed to notify the landlord 90 days prior to the end of the term as to my intention to renew or move out. I requested to see a copy of their proposed lease, which was approximately 24 pages long and extremely poorly written. There appeared to be numerous loopholes that could protect the landlord and screw the tenant. 2) My lease and Colorado law states that security deposit shall be returned within 60 days of the termination of the lease. Helix did not return my security deposit until after 60 days. 3) Helix deducted charges from my security deposit that, per my lease, the tenant would not be responsible for. They charged me for a lock change and carpet cleaning. My lease did not state that tenant would be responsible for lock changing fees. Carpet cleaning was only supposed to be charged to the tenant if cleaning was neglected or there was damage beyond normal wear and tear. Per the previous owners, the carpet in my unit was installed in 2008. I noted on my move-in sheet that there were pre-existing bleach stains on the carpet. Helix charged me 3 hours of cleaning, even though the apartment was meticulously cleaned and in move-in-ready condition. I took 58 photos and 1 video to document the state of the apartment upon move-out. When I contacted Helix regarding the charges I was disputing, with photos attached, they would not provide me further information regarding cleaning details, etc. They refused to even address my claim that I should not be responsible for a lock change and carpet cleaning. I contacted Helix via email and certified mail. Chaundra replied to my email, however no one bothered to pick up my letter from the PO box and the post office returned it to me. It was the correct PO box because Helix cashed a check I sent to the same box just one week prior. I feel incredibly insulted by the way that they have conducted business with me. They have absolutely no sense of customer service and appear to be purely interested in making money. Unfortunately, I inherited them as landlords; I NEVER would have chosen to rent with them. Do not recommend. (See attached photos for state of my apartment on move-out that they charged me 3 hours of cleaning for)

The worst rental experience I have ever had. Our rental was not cleaned prior to us moving in and…read morewas infested with mice and ants, animal droppings and spills and debris from the last renters left throughout the property. Maintenance failed to resolve the issue, and getting any further action from the property manager has been very difficult, they do not respond to email or phone calls. I do not recommend.

They changed landscaping company last winter..did no snow shoveling with 3" on ground. No weed…read morespraying. Haven't seen a lawn mower yet (5-12-2026) Commons area looks like no one cares. I want a partial refund!

Zach at Soukup Real Estate helped us with our recent home purchase, and he was absolutely…read morefantastic! We were moving from overseas, so we needed someone who knew the area extremely well and was willing to do video walk-throughs for us and give us very specific and honest pros and cons about the different homes since, for most of the process, we weren't there ourselves to look. Zach exceeded our expectations in every way, always going the extra mile to locate information, keep us informed, and make the process easy. We appreciated his skill in negotiating some issues for us and helping us get into a great house in our desired neighborhood. We would definitely use his services again if we ever decide to move, and we recommend him wholeheartedly!

Patrick from Soukup Real Estate is awesome! He is thorough, knowledgeable and personable. He really…read moretries his best to find the right home for you. I highly recommend him!

I love working with my property managers. Every staff member is very personable and friendly. It's…read morelike you're welcomed into their family. The maintenance of my unit is top notch. When they have informed me they are entering my unit they look for needed repairs I may not have noticed or requested. They go over and above. And most importantly they love on my dog.

Out of town renters beware! This company states that they process applications "first come first…read moreserve", only after a showing take place. Not only that, but as someone else mentioned, they schedule the showings in groups! I had a friend view this home for me while I was on the phone, and as soon as the viewing was over I immediately emailed my completed application per the property managers request. I then called the office to provide my earnest money over the phone per their instructions, as this was the first showing and I knew there was no way someone else could return the application to them faster then I could email it. What happened? They said someone brought in a completed application to the office before they received mine, and so I was second in line. When I pointed out the unlikelihood that someone could physically bring a completed application faster than I sent my email, the office manager agreed they received the email first, but then the application had to be "printed out and in their office first". W.T.F. How the hell is that supposed to work? It was a huge waste of my and my friend's time. If you are renting from out of state, do yourself a favor and go with one of the other property management companies that don't make you jump through hoops just to apply.

I'm sorry to write a bad review here but... I had a terrible experience with this company…read more They happily took my application fees and told us we needed to hurry to get our current lease terminated (which we were already working on) so we told Candy that we were currently working on that and communicated to her that our current landlord said it would take about 5 business days to process everything. Candy said great but if someone else puts in an application we're going to move on with them instead. I went to speak to her in person, thought surely after we are approved and she sent us the lease to sign before 3 days was up, told us we would be on the verge of homelessness if someone came with a faster deal, we were misunderstanding something and she hadn't answered my texts or calls. I told her we are committed and have the money and begged her for some time to ensure we'd be safe but she could not promise she wouldn't boot us if someone were faster. the place isn't even available for rent for 3 weeks! I asked her for 5 days AFTER she had already approved us yesterday and gobbled up $80 in fees from us. and when I told her please give us some flexibility because when after we terminate our lease, if she boots us for someone else we would be homeless. THIS LADY SMILED AT ME AND TOOK PLEASURE IN THIS! she was like "right". I begged again. Embarrassing. She was completely rigid and said she will not make us promises even if we show we are processing our sublease to our current place and are left apartmentless. I left Candy's office feeling freaked out. My skin was literally chilled. I truly believe that I was mislead here and that we should get our $80 back. They definitely do not care about customer service or professionalism or people's lives. After reading other reviews I am not the only one feeling this way, pleaseeee be mindful working with them and ensure you're a step ahead of them because they will lie and steal your money just for the numbers /:

This is literally THE worst property management company I have ever know. They deserve zero stars…read more See below for my reasoning - We broke our lease on this rental due to the extremely dirty and unhealthy conditions that have existed in this property (2812 Parklake Drive) since before we moved in on 8/1/21. These issues included an overgrown backyard that we were told by Youle Realty employee, Jessica G., would be professionally landscaped, yet never was, dog urine saturated carpets throughout the entire house, which Jessica G. also told us would be replaced, yet we were forced to essentially beg Youle manager, Ian Leinwand, to have partially replaced, and furthermore, which still continue to smell, as well as dog urine stains from previous tenant's dogs found on multiple walls throughout the house, and fleas found crawling on our children's legs before we owned our own dog. In response to the fleas, we were told by Ian, "one or two fleas does not indicate a flea problem." Additionally, there were many other unclean aspects of the house that were listed on our initial move-in checklist that were never taken care of, such as dirt covered window screens, chipping paint around various window frames, broken weather stripping on the front door of the house, broken and missing portions of the kitchen countertop surfacing, broken appliances that should have been repaired before we moved in, a hole in the bathroom door, broken window locks and peeling and cracking paint around window frames in the basement, leaking under the kitchen sink, holes in shower/bathtub walls, and hair, nail clippings, and food remnants found in the house upon moving-in, after being assured the house had been professionally cleaned. After reporting these issues to employee, Jessica G., we were told the house would be professionally re-cleaned, and this never happened. After our family reluctantly decided to resign our lease on 8/1/22, due to our family's financial predicament and the lack of affordable living options in the Fort Collins area, we discovered mold in our children's play area in the basement, due to a cracked and long leaking foundation, related to the home's poorly managed landscaping and gutter systems. These were reported on 9/16/22, and still have not been completely remedied as of 11/28/22, and the gutter problem which seems to be at the root of the issue, has been repaired twice already, while the water accumulation in the backyard, due to the broken gutter, continues to exist, along with a 6ft x 40ft mudpit, that was intended to regrade the backyard, that has caused a major headache with our dog also having to use the backyard and constantly tracking dirt into the house. Due to the stalled repair work in the basement, and the fear of further mold, we have not been able to use a large portion of the house due to this damage, yet, we have not been offered any type of compensation for loss of use, and furthermore, received a $125/month increase on our rent when our lease was renewed, just one-month before discovering the mold issues. We also discovered a raw sewage leak found in the furnace room, that was simply wiped up with a rag by manager, Ian Leinwand, and then told by Ian, "a plumber will be sent out in a few days," which should have in fact been cause for an emergency plumbing fix to be scheduled. And ultimately, when many of these issues were reported to manager, Ian Leinwand at Youle, immediately after moving-in, we were essentially told, if we didn't like it, we should leave, and that the property was priced due to it's poor condition, despite this not being advertised or mentioned prior to us moving in. Quite the contrary, we were told by Ian, when we did our initial viewing of the property, that Youle Realty looked forward to having a family move into this property, so that the large 2200 sqft space could be used in a better way than had been by the single tenant previous to us. All of this combined, clearly shows a complete lack of respect and concern for our family's health, safety, and well-being, and has left us feeling insulted and victimized by Youle's unethical business practice. This house is still, in my opinion, in an unlivable condition, and should not be rented until all of these issues have been remedied. We simply cannot continue living here under the negligent and unethical management of the current property management, Youle Realty, and have felt that we are forced into finding new living accommodations to prevent any long term affects this home might have on the health of our family. We were allowed out of our lease, however were charged for the cleaning of what we're already completely disgusting carpets, at a cost of about $500. Take my advice - Steer clear of Youle Realty!

Allison was our Realtor for the purchase of our brand new home in Ft. Collins. She was extremely…read morehelpful in guiding us through the entire process: loan options, home selection, contract, design center options, working through issues during the build, and closing. We would highly recommend her.

Allison is one of the hardest working realtors out there. Not only did she help my husband and I…read morefind our perfect home, she helped my mom buy the house of her dreams. She made sure that we were always informed and updated on the status of the sale/purchase. She made sure that all the lose ends were tied and the closing was on time. She fights for her clients and doesn't give in. I highly recommend Allison, and if I ever need to buy or sale a house I won't go to anyone other than Allison.