Guy who arrived to give us estimate on windows asked what type we wanted. We had no idea what types…read morePella offered since El Paso doesn't have a Pella store. He couldn't show us any brochures and basically told us to look elsewhere Very unprofessional

I'm a returning (repeat) customer. It's so disappointing to see how far this business has fallen…read moreafter such positive transactions I've enjoyed in the past. My experience is indicative of poor management, no oversight of staff, poor sales management, and complete lack of employee training. During the span of three weeks I left two voicemail messages during regular business hours. No returned call. On my third and final attempt, I got a human voice who I greeted cheerfully and advised I'm a repeat customer starting a new project requiring windows and doors. To begin a phone conversation with an owner or sales rep or phone receptionist and get silence in return is just so deflating. No "welcome back or "gee, thanks for your business". No, "Great, let me help you" or "let me get someone with you right away." After awkward silence, I asked if there was anyone available to assist me and I was informed I'd have to speak with Ron, the rep who wasn't in the store. I was provided Ron's number and called him, leaving yet another voicemail message (3rd one so far) yesterday morning. My patience with this location is finished. I would feel abused and foolish giving Pella my business at this time. Their product is good (not best by any stretch); their prices are high; and their service...well, judge for yourself from my experience. After being invited by Pella corporate to share my awful experience with Pella El Paso (see comments), not surprisingly, yet ironically, I was ignored by corporate in Iowa in the same manner I was ignored in El Paso.

I'm sharing this review to help others make an informed decision about Southwestern Home Products…read more The owner personally came to my home, took measurements, and assessed the installation area, including seeing my dog. However, the pet door that was ordered and installed was the wrong size, which required corrections later on. While I was willing to move forward and resolve the issue, the situation resulted in a significantly higher final cost. Additionally, the overall quality of the work did not meet expectations, particularly in the finishing details. I made multiple attempts to address these concerns directly, but a fair resolution was not reached, and the experience became frustrating. In the end, I am left needing to hire someone else to correct the work. Based on my experience, I would recommend carefully reviewing all details and expectations before proceeding with this company

They were great! Quick to return phone calls respond to any emails and did the job perfectly.read more

Title: Avoid This Contractor - Unprofessional & Poor Workmanship…read more I hired Isack Berg through Angi for a home improvement project, and it has been a nightmare from start to finish. The project began on November 12, 2024, and was supposed to be completed by December 24, 2024--but the contractor continuously pushed back deadlines, delivered subpar work, and ignored major issues. To make matters worse, he gave two new, unvetted workers the keys to my house, and they trashed my home. I had to kick them out after weeks of negligence. I begged them to fix my home, having already paid $22,000 plus $4,500 in materials, but they simply did not care. I gave them numerous chances. When Isack finally returned on January 20 for a walkthrough to assess the damages his workers caused, he ignored my messages for days--only replying on January 26 to say he'd come on January 27. After working for just six hours, he disappeared again, with no calls or updates from January 28-30. He constantly blames me and his workers for everything that's wrong, rather than taking responsibility. If he truly wanted to fix these issues, he would show up and communicate. I can not allow him or his crew back in my home. I am scared who he shares my house keys with. I have no respect nor trust in this company and the people that run it. Key Problems: Missed Deadlines & No-Shows - The contractor repeatedly failed to show up as scheduled and ignored my messages for days. Poor Workmanship - The walls and ceilings were improperly skim-coated and are now cracking. The roof was left incomplete, exposing my home to potential damage. Electrical Issues - No lights installed in my spare bathroom or great room, and my laundry room has been unusable for over three months. Out-of-Pocket Repairs - I had to spend $450 to fix a rotting front window sill, and I am still dealing with additional issues. Despite my repeated efforts to work with them, this contractor refused to correct the problems and showed zero accountability. Save yourself the stress, time, and money--find a real professional instead! * I have over 300 pictures * 8 videos* 2 lic/bonded contractors walk throughs reports #ConstructionFail #BadContractor #HomeImprovementNightmare

This is an excellent family-owned business. We had an amazing experience with them from beginning…read moreto end. They were very friendly and honest, and didn't try to up-sell us on products. Installation was on time, and craftsmanship was top-notch. They also have a great stucco guy in case your stucco needs to be re-patched after installation. I highly recommend Aesthetic Windoor and Bath!

ordered a gas grill twice. first grill arrived and was the…read morewrong grill. reordered the second grill and it arrived damaged. the process took about 3.5 weeks to resolve and was resolved by accepting the damaged grill. $700 grill so not cheap. how does this happen?