Mark and Bill are the most trustworthy car dealers I have ever met. I brought my car in and asked…read morehow much they could offer. They told me their best price, which was better than the dealerships were offering, but still not enough for me. When I mentioned that I needed more money for the car, they gave me all kinds of helpful advice about how to sell it myself. They stood to gain nothing from all their efforts; all they were doing was helping out a fellow human being. I would trust Mark's Motors in any business transaction.

We just purchased a 2010 GMC Canyon from Mark and his dad, Bill. They are very pleasant to deal…read morewith and their prices are great! My husband has wanted a pickup truck for a very long time, and although we just purchased this truck today, I know he is pleased with the purchase. Mark made it very easy for us and was not bothered by the numerous questions my husband had about the truck! I would recommend checking out Mark's inventory the next time you're in the market for a great used vehicle!

I have bought several new trucks over the past 15 years but this is my first experience with Burke…read moreChevrolet. From my first meeting with my sales associate, Ryan Brewer (AWESOME GUY) to my meet and greet with Bryan Burke, I have to say it has been my BEST experience ever. The customer service is second to none and the family owned business is truly a benefit when it comes to that "personal touch". I feel my deal was more than fair and their willingness to go beyond the call of duty to get a part needed to complete a dealer added option GPS system was incredible. John Harvey and Kevin (Service Technician) were the best in assuring my truck was delivered as promised. No more of the fast talking big dealers for me!! They won me over...

I would like to make everybody aware of the horrible experience I had with Burke they serviced my…read morebrakes for a Recall I ha no issues going in to the dealer but now my truck has ABS issues. They will not fix it and want to charge me for a problem they caused. they left me with an unusable vehicle.

Just bought a car at Reliance Auto. Amir was very helpful, explained exactly why the car was a…read morereconstructed title, and helped register the car for me. The car runs smoothly and is my favorite car I ever owned (2015 Prius) Very fairly priced, too!

The owner was very nice and upfront about the solution for my car - did not overcharge me or go on…read moreabout other issues that my car is having. Absolutely would go back!

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear…read moreback from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

If I could give no stars to this dealer ship I would I went to view two vehicles and decided on one…read moreI left because I needed to think to decide to accept the offer They called back and presented a new offer and I agreed on it, was a signed document I waited for a link to make the deposit They then proceeded to sell the car to someone else not honoring their agreement BAD business do not go there very shady !!!!!!

I brought my car in for Audi 50k mile maintenance last September…read more The service was performed but I was told I needed brakes immediately!! I brought my car to a local business to check on the brakes and they charged me $80 and said my brakes were in great condition. Since September 2024 I brought my car to 2 different Audi dealers and neither one said I needed brakes (the last check was Friday 8/22) They lost a customer I'll never go back again.

Brought my 74 VW van in to Ryan due to lack of power. He wrote a quote "to remove mouse nests" from…read morethe engine for a quote of $1,700. Broke down on the way home after 2 months in the shop. Towed back to to the shop 2 more times. Each time adding more to the bill getting the total up to almost $5,000. Still runs like crap. Finally brought to John's auto repair in Westfield where he had it for 1 day and was able to diagnose the problem as low compression. Vehicle running on 2 1/2 cylinders. Went to small claims court with this "hack" and his defense was to lie! I am guilty of continuing to pay his bills and trust him. He is thoroughly incompetent. Read his reviews! Majestrate kept saying there was no actual statement saying he was to reconditioned the engine. WHY THE HELL DO YOU THINK IT WAS THERE.! Did I not have a reasonable expectation that I would get back a vehicle in good running condition after all he did with the doubling of the original estimate. STAY AWAY!!!!

I just bought a 2022 Genesis G70 here. Rodd was a terrific salesperson. We struck a deal quickly…read moreand it was thousands less than the offer I got at another Genesis dealership. The follow up went smoothly and my car was registered and delivered to my house on schedule. Highly recommended.

Works service ever. Showed up there for an oil change as a waiter at 9am and was told that it would…read morebe "a few hours" before my car was taken in even though I had an appointment. Told the guy I had an appointment and his response was "you wait when you go to the doctors, appointments are more like suggestions; it is what it is". They wound up taking my car in after speaking with a manager (45 mins late) then took 2.5 hours for an oil change. Then when I got my car back it had oil handprints all over the hood. Disgusting customer service, Genesis should pull this dealership from the Tommy Car Auto Group. Don't bother submitting the feedback to the general manager or Carla, they don't care and you won't hear from them. I wouldn't send my worst enemy here and would rate it 0 stars if I could.

Leon is the greatest! He stands behind what he sells. He only deals with Toyotas and Hondas and…read morethey are all top notch.

I'm going to surprise the world and give a Toyota Dealership a five-star review. It's not because…read moreI loved Toyota vehicles thanks to a Business professor I had at UMass, and it's not because I was advised they break down less by a tow driver. This review is especially not because of Toyota's complicity in bending the knee, or because they financed a loan my family was good for after our last Toyota was totaled. No. I'm going to give Lia Toyota of Northampton a five star review because they were there for us to help us part with our old RAV4 Hybrid SUV after local wildlife died inside. There you have it: grief, and death. All this can happen in what's typically thought of as, 'an asset': your car investment. You're not driving money bags around, you're insulating your family or self within a metal chamber going at speeds that threaten life. Whole industries and lives depend upon fleets of these vehicles traveling to regular destinations, keeping a fast pace, or making long treks. To know that there's death inside your car and somebody needs to get to the bottom of it surprises me in that it only a dealership or auto expert are capable when it's a dead animal. And Lia did so for us. I gave their repair shop grief, imagining that there was some awful coincidence between our car becoming a gravesite after we finished regular maintenance. Instead, with the weather as it is everywhere, cars are where animals will end up as an escape. I probably was not their first distraught customer, a customer not sure of what the world does with an inhospitable vehicle for transport. Lia, who had been doing maintenance on our car for some time and continues to on our new vehicle, held our hand through the process of discovering our loss. They took apart this car piece by piece once they knew there was mechanical failure. What was left was a sad story of loss that Lia traveled with us as we had to lose a vehicle to another natural disaster besides a flood. The amount of humanity and kindness that Nathan and the other staff at Lia showed me they are more than mechanists, they were car doctors for us and the whole industry of automobiles. I can only blame this on hiring locally, and years of expertise within the auto industry. I don't think we're done grieving our loss. I owe it to Lia that I can tell the story to Yelp, since you all are going to bring or buy your vehicle here, with Lia, and I can pray they keep this heart throughout the new developments in used and new auto sales.

Came in for an oil change with a pre scheduled appointment during a weekday morning…read more They attempted to upsell on multiple items and then proceeded to take over two and a half hours to do a job which could have been done else where more professionally for 2/3 of the cost and in 30 minutes or less. Unless absolutely necessary I highly advise avoiding this dealership's service department.

Be sure to check both CarFax and AutoCheck to make sure car hasn't been in an accident or had some…read moresort of damage. They claim CarFax "lied" when I found out it reported moderate damage to a car I was interested in. They refunded my deposit, but woman owner got weird/aggressive about it. My sense is they knew about it, but didn't tell me. Not cool.

For the last fifteen years, the folks at Nicky D's have been my trusted experts in buying and…read moreservicing my cars. They are the BEST -- I'll never go anywhere else and I encourage all my friends to go to Nicky D's when they are looking for great, reliable cars. Many thanks for everything, Amy and Todd, Betty and Nicky! - Yael Petretti

i purchased my VW Atlas cross sport here and Joshua was the best Salesman. he walked me around the…read morecar showed me the ins and outs programmed everything to my likings. the service department is one of a kind and always gets me in and out for my oil changes.

We bought a certified VW Atlas from Jason Leclair who could not be more professional and easy to…read moredeal with to go along with his infectious and funny laugh and demeanor. The process from start to finish was flawless and we are happy with our car. The service dept put tires on a few days after and noticed the brakes were going to be needing to be replaced soon so David, the general manager, took it upon himself to authorize the repair without a charge. I would highly recommend Northhampton VW and especially Jason Leclair as a salesperson. Any dealer would be proud to have 8 of him.