my husband is in Elizabethhouse Hospice I called for information on cremation...The guy I talked…read moreto was curt to the point of rude This is hard enough to do without some jerk being unsympathetic. I said " Dont be curt with me I have other places I can call" and he said "So why dont you do that?" that was NOT respectful,or professional

Long distance arrangements made simply by extremely supportive staff. Very timely and helpful in…read moreflexibly individualizing a plan. Well informed; experienced. Capable, patient, and compassionate. Good communications. Very good value for the service. Thank you Highlands Cremation and Funeral Care. I would use you again if I were local.

Thank you so much Scott for your kind and compassionate service. The staff has been super easy to…read morework with during this challenging time. Y'all treated my father as if he were part of your family. That will never be forgotten.

We had the most incredible experience with Scott and the staff. Their job is far from easy but they…read moremanage to make you feel like you are so special. They take care of your loved one like they were part of their family. Extremely professional but they have such warmth. They go over and beyond to handle a heartbreaking situation with grace , dignity and comfort. Honestly 5 stars are not enough!!

My entire family has used smoky mountain for all of our needs and they have never failed to be kind…read moreand helpful but most of all respectful these folks are good people are will take care of what or who you need

Locally owned and operated! SMCFS helped with my grandfather's funeral and went above and beyond…read morethe call of duty.

Groce Funeral Home has served our family in times of great sorrow. Our family was guided throughout…read morethe process personally by Mr. Dale Groce for the funerals for our mother in July of 2013 and our father in February of 2024. The care and guidance from Mr. Groce and the entire staff with Groce Funeral Home was impeccable. The attention to details for every step from visitation to funeral to graveside helped us to ensure we followed their final wishes to the best of our ability and within our financial abilities. The compassion shown to each and every family member while making the final decisions during such an emotional time for our family was beyond what we expected and so appreciated by everyone. The followup after the funerals and burials to help us with the paperwork we needed for other documentation was definitely an assistance we did not expect, but it was given with the same high level professionalism and quality personal service as when we were planning the funerals. We're so grateful for the genuine care shown to our family as we said our final goodbyes to both our parents, and we are thankful we trusted Groce Funeral Home with our families needs.

From the owner: Groce Funeral Home & Cremation Service on Tunnel Road has learned how to build a beautiful funeral…read moreservice over the years. Your family deserves to gather together and remember the deceased. You can do that by implementing touches of their personality throughout the service, including unique musical numbers, readings, and flower displays. Direct cremation is without a service and the most affordable option for end-of-life care. If you want to hold a memorial ceremony, you can do so before or after the cremation. It is crucial to the healing process to provide a gathering for family and friends to say their final goodbyes. Included in the planning process are ship-in, ship-out, and repatriation services. You can even look into green burial options to have the environment in mind when burying the deceased. From the moment you hear about the death, call the funeral home to get any questions answered that are weighing on your mind. For example, you may not know where to start with military honors or veteran services. The funeral home can take care of it all!

Everyone that works here is so very knowledgeable, helpful and friendly. They went above and…read morebeyond to make sure that every detail was taken care of. All we had to do was show up, they did all the rest and made it a much easier, not so sad experience to go through. Five stars is simply not enough, they deserve many more. They are exceptional.

Mom and dad got a prepaid plan about 3 years ago. They were gracious about getting her situated and…read moreready for her cremation. They explained all the delays regarding Covid and what I needed to take of and when.

What a service to rate. Only sadness around having to hire a crematory. But let me tell you how…read moreincredibly impressive everyone there was. They came to make their pick up at about midnight. They were dressed in suits and were very so soft-spoken and professional. They explained the process simply and asked several times if I needed a few minutes. They were also very respectful in absolutely everything that they did. The next morning I spoke with their office to finalize the arrangements. It could not have been easier, and again, such respect all the way through the process. While I hope that you don't have a need to use them, if you do, this is the place to go. I think they are called Highland Crematorium or something similar to that now days. They are located in Fletcher, NC. Thank you.

From the owner: Maple Springs Crematory provides a straightforward, low-cost option for families that do not…read morerequire the traditional funeral home. Our experienced staff will guide you through the arrangement process ensuring your loved one will be treated with dignity, care and respect.

Five stars all the way around! Meredith Springs was wonderful to work with, and the team at Shuler…read morehelped make an otherwise difficult time very seamless to plan and carry out. They were very responsive to any requests that we had, and were very quick to respond. I really enjoyed that they created the DVD slideshows of photos for us -- that saved a lot of time. They were very respectful and aware of customer needs during the entire process. I would definitely recommend them, they are the best in town!

I had an amazing experience with Shuler Funeral Home, specifically Sarah. She went above and beyond…read moreto help me in a difficult time, she was very accommodating and super helpful! I received great customer service and felt like we mattered which is important when you are dealing with a funeral home.

After burying my father I have called five or six times to set up a graveside ceremony with…read moreSchubert and there is always some reason why they can't get it done. They say they will call back and they don't. It is the worst service I have seen in years! It's not that hard write it down in the book!

My parents passed away two months apart in February and April of 2019. Today is March 5th, 2020…read moreand their grave marker has yet to be placed on their grave site. When after six months I began calls to Shepherds to ask why the delay, I was told it had never been ordered and would I be able to send the canceled check for the marker and the order form so it could be ordered. I have called numerous times and asked to speak to the owners or to receive a call back and it has never happened. I filed a complaint with Hendersonville's Better Business Bureau. They were also unable to speak to the company owners so listed the complaint as closed UNANSWERED. In addition, they gave me another persons death certificates instead of my mothers which I needed to take back to them. They took far longer than usual to get my father's death certificates ready. Attorneys and Bankers in town groaned when they heard my family had chosen Shepherds. DO NOT add to your suffering with a loved one by trusting this funeral home.

First, they got the obituary wrong in so many ways. Second, the flowers that were ordered through…read moretheir website were terrible. Several of our family members used that service through their website and everyone was very disappointed. $150 for a small vase of flowers? What a joke, and a rip-off. And they got the names wrong on the flowers that were sent. Absolutely disgraceful for the memorial service of a beloved family member!!

I had my Mom cremated after she passed away on 05/22/2024. The empathy shown by the employees was…read moretruly appreciated. I was lost with the process but they helped me every step of the way. I received my Mom today via USPS and the urn was beautiful! I am extremely pleased with the service, compassion and pricing options. Earned every one of the FIVE Stars!!!!!