After burying my father I have called five or six times to set up a graveside ceremony with…read moreSchubert and there is always some reason why they can't get it done. They say they will call back and they don't. It is the worst service I have seen in years! It's not that hard write it down in the book!

My parents passed away two months apart in February and April of 2019. Today is March 5th, 2020…read moreand their grave marker has yet to be placed on their grave site. When after six months I began calls to Shepherds to ask why the delay, I was told it had never been ordered and would I be able to send the canceled check for the marker and the order form so it could be ordered. I have called numerous times and asked to speak to the owners or to receive a call back and it has never happened. I filed a complaint with Hendersonville's Better Business Bureau. They were also unable to speak to the company owners so listed the complaint as closed UNANSWERED. In addition, they gave me another persons death certificates instead of my mothers which I needed to take back to them. They took far longer than usual to get my father's death certificates ready. Attorneys and Bankers in town groaned when they heard my family had chosen Shepherds. DO NOT add to your suffering with a loved one by trusting this funeral home.

my husband is in Elizabethhouse Hospice I called for information on cremation...The guy I talked…read moreto was curt to the point of rude This is hard enough to do without some jerk being unsympathetic. I said " Dont be curt with me I have other places I can call" and he said "So why dont you do that?" that was NOT respectful,or professional

Long distance arrangements made simply by extremely supportive staff. Very timely and helpful in…read moreflexibly individualizing a plan. Well informed; experienced. Capable, patient, and compassionate. Good communications. Very good value for the service. Thank you Highlands Cremation and Funeral Care. I would use you again if I were local.

Our father's ashes were spread in the memorial gardens over 20 years ago. Our mother passed away…read morethis year and wanted hers spread there, too. We ordered a plaque to hang in the garden in her memory and were told it would take 5 weeks. It's been 14 weeks and after numerous phone calls, texts and visits to the office, we can't find anyone working and nobody will return our calls. The memorial garden sadly looks horrible - trash, sticks, leaves, etc. all over the final resting place for so many. Between the lack of maintenance, horrible customer service, disorganization, and lack of respect for the deceased, we are sad our parents are here.

Didn't publish obit In newspaper, perhaps that was mentioned that it could at an extra cost but…read moremaking arrangements it was not clear to me. When it wasn't published my job called me on the day of funeral to find out details. They didn't have a system to show videos or pictures- said We could do our own set up with a laptop. Overall it worked out but I would recommend using Shuler funeral home.