We've been with STCU for 24 years and they have always provided excellent service. The only reason…read moreI didn't give it 5 stars is because there is always room for improvement and like all businesses now one must use a telephone tree when you know it's a small CU with people who could just pick up the phone.

Saw that this bank shows some poor reviews on Yelp. I would say that is really rare, but then…read morepeople who have poor experiences are quick to review. What about the majority of us who love this bank? Great little bank with very helpful tellers, free checking with .05% interest, Free ATM, free checks and locations all over the northwest. Note that Glacier Bank in Kalispell, MT and in other places is part of the same banking group. They offer CD savings accounts with a 6-month lockup that will gain some decent income. Hope more people who love this bank will take the time to review it on Yelp.

I recently opened an account here. Jayna, who helped me set up the account made me feel so…read morewelcomed. She was very thorough in making sure that she met all my banking needs. She made this process so easy, pleasant and fun. She reflected the core value, philosophy and caring spirit of this bank well. I was truly impressed.

I had the pleasure of working with Monique and Kat. Thanks you ladies for making banking a pleasant…read more experience. You both showed that you truly enjoy what you do. Jim from Canada. Bonners Ferry Branch!

My transfers and direct deposits take multiple days to process at this bank, and have never had an…read moreissue with BOA, Capitol One, or BECU. I would advise anywhere else. When my money finally reaches me, I will be closing my account.

My income is from Social Security which I receive on a debit MasterCard each month. When I opened…read moremy account, I asked if they would be able to do a balance transfer from this card to a checking account and I was told several times that it wouldn't be a problem. In fact for my opening deposit, they were able to do exactly that and I went away happy. Then the next month rolls around and I go back to the bank to once again have the funds transferred off my card and into my checking and I'm told that they are unable to do that. I asked to speak with the manager and it was the lady that opened my account and transferred the money for me to open the account. She literally stood there and said they aren't able to do this as they haven't been contracted with MasterCard in about 6 months. I told her that she had told me it wouldn't be a problem when she opened my account and she said she didn't say that. When I told her that she had actually made that transfer the month before and I still had my receipt, she said she isn't perfect and must have made a mistake. So now I'm at a bank that literally lied to me in order to get my business and they can't perform the transaction they said they could do each month. To top it off, they keep putting holds on checks that I deposit. They put a 10 day hold on a check that cleared my friends bank in two days. Now I have to go through all the trouble of finding a new bank again, dealing with my auto pay bills and then closing this account. I would tell anyone to avoid this bank and their dishonest practices.

If you need an honest, reputable, thorough loan officer with 100% professional and integrity, ask…read morefor Tarvis Mire at Mountain West Mortgage loans in Sandpoint. Travis doesn't miss a beat (IMPORTANT). He is on top of things and a total consummate professional. Five stars Travis Mire, Mountain West Bank Sandpoint.

Most unsatisfactory banking experience I've ever had. Customer service is lackluster & the bank was…read moredifficult to work with especially for a business owner. App is unimpressive & I had to call about 5 times to structure our 2 accounts under 1 username.... They lost the paper my husband came into the branch to sign....and they couldn't send it electronically to sign. I felt like I was sent back to pre computers. Nice people though!! Just not a great banking experience unfortunately.

One of the worst banks to deal with you walk in they try to ignore you as long as possible. If you…read morehave a question they will say that they need to talk to the manager and say they will have them call you. It's been over a month and still haven't heard back from them. There corporate office isn't any better got a home refinance through them and I had to send the same paperwork 4 times. Because every time they would pass the loan to a new person they would email you for all your info that you sent to the last person that was handling your loan. But they have horrible customer if your looking for a new bank if look else where

This bank amazes me. Each member is treated with respect. This bank, especially Julie, helped me…read moreraise my credit score.

Umpqua Bank in Hayden, Idaho, sets the standard for exceptional customer service. Their team of…read moreexperienced and welcoming professionals, including Ashley, provide personalized assistance, creating a positive and productive banking experience for clients.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.