This branch has very friendly and engaging staff. Everyone was very upbeat and courteous. The…read morearchitecture of this branch is very cool and welcoming as well. They have a covered drive-up ATM (which is a huge plus) and they also have some Saturday hours for when an ATM wont cut it.

Alenda was very helpful with everything when I went through the drivethru, she was very quick and…read moreefficient and I would highly recommend her to anyone for good performance and service!

This is a great local bank. Much better than the competition down the street. I've been using…read moreGreylock for a couple of years now, and I have found that they are always friendly, and willing to help with our banking needs. My only complaint was the amount we needed to put down to finance a commercial property. The loan rates could be better. Fix that, and you're a 5 star bank for sure!

Decent bank. This branch has convenient, covid-friendly amenities - two drive-up teller lanes and…read moreone drive-up ATM. I needed some scrilla before I popped over the pass to see my peoples in petersburg. This location was on the way.

From the owner: Value Banking means getting more than you expect from your bank. Like select checking accounts with…read moreATM rebates, identity theft protection, and convenient services like Online and Mobile banking to help you access your money whenever and wherever you need it.

This bank was great for a while, until I moved. I could not drive 3 hours to cancel in person, so I…read moresent a cancellation via certified mail. Three months later, I get a letter saying my account was overdrawn and I owed the amount overdrawn + 3 overdraft fees. Apparently a utility I had automatically pulled from this account, an automation I certainly didn't agree to. I emailed back and forth with Berkshire Bank. A woman representative started out courteous but would not waive the fees. I explained that they should have told me months in advance that my account was overdrawn, she indicated their policy is to notify after the second overdraw. I informed her they did not do so, and allowed another month to pass. She finally told me had "spent enough time talking with me" and the balance remained. I told her that I wasn't going to pay for the fees, and if she really spent as much time as she actually did, she could have spell-checked her emails for grammatical errors so she didn't confuse me. Then they sent me to a collection agency (this was for about $100 or less). I emailed the President in complaint, and eventually the same woman returned my email saying they'd waive half the fees and cancel the account. I've since told friends, colleagues and organizations to avoid dealings with Berkshire Bank. It's too bad, they started out great, but they get you in the end.

This bank isn't what it used to be…read more.. Told me I could make biweekly payments before I took out a 30 year mortgage. Told me I could no longer make biweekly payments 4 months into the loan.

Called customer service today to pay a bill for my father. Every time I've dealt with this bank has…read morebeen a headache. They would not allow me to pay the bill. I could have lied to them and said that I was him and probably not had an issue. They certainly aren't a community or home town bank. All accounts with them will soon be closed. Do yourself a favor and find a bank that treats you like a customer. If I could give zero stars I would.

Before I start, I first want to state I have no issues with any of the employees that work here…read more Some have left, and some I've worked well with for a very long time. IMO, these are recent policy changes, and failures in honesty, integrity, and ethics, by not properly disclosing all available options. Ever since Williamstown Savings Bank got purchased by MountainOne Bank, things certainly have changed, and in my opinion, not for the better. Recently, I received a notice, informing me that without any action on my part, my free checking account as of March 1, 2015 was going to change automatically to a checking account type where I would be charged roughly $5/mo ($60/year). The mailing I felt was sneaky and somewhat dishonest. Nowhere in the cover letter, was it mentioned that the account would be charged $5/mo. Only on page two in the list of features, did it mention that the account would have a monthly fee. Also, nowhere in the mailing I received, was a type checking account mentioned that the bank offeres, that could still be had for free at no charge! I'll get more into that shortly. Granted, the new checking account covers $20 worth of foreign ATM Fees each month, and also provides ID Theft Protection, but in my case, and I suspect for most people, those added features are unnecessary. There is only one other way to avoid the fees with the upgraded checking accounts, and that's if you choose the account that earns interest, and keep a $2500 minimum balance in there, but if you fall below that, you get socked for $10/mo. For example, in the recent case of Target, and other stores that are getting compromised recently, those companies when they get compromised, are already offering some level of credit monitoring for one year for you as it is for free. Also, if you don't already, by federal law, you're allowed to get a free copy of your credit report once/year from www.annualcreditreport.com. The report covers all three major credit bureaus.. Equifax, TransUnion, and Experian. If you're not already doing this once each year already, you should get a copy. Only after I called, and said I would have no choice to pull my money out of the bank, only then was I then told that Mountain One offered a free Horizon checking account that behaved exactly like my original account did. It had no ID Theft Protection, no foreign ATM fees covered, and was completely free. I shouldn't have had to call and explain I would have no choice, but to pull my money out of the bank in order to then be told that the free Horizon checking account existed. Also, the Horizon account should have been listed as an option in the mailing I received. In fact for all existing free checking accounts, it should have rolled over to the free Horizon account, and the paid checking accounts should have been the option! For MountainOne to list only paid checking account choices, leaving the free one out of the list of choices is very misleading. So, if you want a FREE checking account from this bank, go out of your way and ask for the Horizon account. You'll need to stop there in person and request the change before March 1, 2015 to avoid your checking account getting dinged the $5/mo fee. And oh, I'm sorry, it's $4.95, but when it's that close to $5, I call it what it is. It's also shorter to type. For me personally, because I felt the banks recent actions were deceptive in the way they advertised and rolled out the new accounts, failing to mention to me all reasonable available alternatives, I will likely be pulling my funds out of this bank before the end of the month when the fees hit. I am considering moving my mortgage as well. I'd had an account here for decades. Not anymore.

Disapppointing service in the last 6 months. Consistent problems with internet access, resulting…read morein lockouts to account. At present if you indicate that you have forgotten the password it immediately indicates you have made 2 incorrect attempts. You are guided to receive their password, and when you enter it, it states it is an incorrect password. Recent consolidation within a larger system has transformed the bank into a fee generator.,

Came here for a graduation. This school is a typical college campus and it's not a large college…read morebut it is the number one liberal arts school with a less than 10% acceptance rate. They don't just accept anyone. Smaller school means smaller classes which creates a nurturing environment and creating super graduates. I noticed that students here make great connections and Williams graduates help other graduates its a great community. The drive up was really nice great scenic views. After graduation the school set up a very nice lunch for everyone. It really was refreshing to be able to experience coming here.