If I could rate them with no stars I would. In my view unless your family member is totally…read morehealthy, their focus is about money and not on the well being of the person. They increase the monthly fees for every little thing and never provide you with a detailed accounting of what you are paying for. They did NOT notice that my mom had fallen and she was holding her wrist up and could not use it to eat. And after we found her this way and took her to a doctor to confirm it was broken, it was too swollen to put into a cast. So the doctors office put a splint on it to help reduce the pain and swelling but when it came time to Sunrise changing it, they put it on incorrectly so the splint was NOT supporting her hand! They left it dangling and she was in even more pain. TWICE! They did NOT properly explain what would happen if she got worse and the other levels of care she could receive. They simply said that they have multiple levels of care available to her and us. They put her in a room with dementia patients even though she did not have any dementia just so that they could pool her with others to "watch" her. She was NOT allowed to stay in her room when she wanted to. She HAD to go to each meal or go wheeled into this collective room. Buyer beware and ask a LOT of questions. AND I do not recommend this facility unless you or a family member can visit and check up on a daily basis. Because our mom wanted to stay in bed one morning and not go down for breakfast and they tried to force her, we ended up moving her into hospice where she could do what she wanted when she wanted to. It was peaceful for her and we knew she was getting what she needed when she needed it.

From the owner: At Sunrise of Westfield, we take a holistic approach to senior care, where everything we do has our…read moreresidents' specific wants and needs at its core. From support and peace of mind to personalized programming, we focus on your individual wellness and well-being so you can live exactly how you please. For more than 35 years, we've been committed to providing seniors the best possible support, rooted in the latest research and theories of aging.

Very disappointed. There was constant turnover in aides, and the quality of aides varied. One aide…read morebrought in bed bugs, one aide stole jewelry. Obviously the agency did not perform thorough background checks and obtain references.

From the owner: BrightStar Care of Westfield and Summit, NJ offers in-home care and home health services for…read moreseniors, adults, children, and veterans, as well as medical staffing for healthcare organizations. With nurse-led care plans, dedicated RNs and caregivers, in-depth screening and hiring processes, and award-winning care, BrightStar Care goes the extra mile for every client, family, and organization we serve. We call it A Higher Standard. Our home care services include personal care, companion care, Alzheimer's and dementia care, short-term transitional care, in-home therapies, skilled nursing care, child care, pediatric nursing, and more.

My wife and moved into Lantern Hill on Valentine's Day 2024 after 36 years living in Westfield. We…read morehave loved Lantern Hill from Day 1, as well as during the preceding eight months as we were considering and then committing. Its care wing is designed for our possible long term needs, not for someone looking for a nursing home immediately. (Its LTC wing is so highly rated, it shows up on searches for people not able to be admitted from outside the LH community. Such people are disappointed and leave misguided reviews.) The actual life here is wonderful: such as choices of food, activities, and the many new friends whom we then get to know much better than when living on a normal suburban block of single family homes. We could write so much more, and it is all good, but I want to get back to enjoying it now.

My father in law lived there. He died in January. Getting back the large deposit he had to give in…read more"buying" his unit has been a nightmare. His final bill was wrong, charging for meals and services that occurred after his death. And clearly they slow walk paying back the original deposit. 10 months and counting.

I would like to express my gratitude for the exceptional care and support provided by Jonathan…read moreJones, Director of Residential Services at the Center for Hope Hospice. From the beginning, he went above and beyond to ensure my mom's transition into residency was as smooth and stress-free as possible-both personally and financially. He secured her placement as quickly as we needed and made an overwhelming process feel manageable. His compassion and dedication were clear in every interaction and still remain so. What stood out the most was his responsiveness. He returned every phone call promptly, answered questions with patience and clarity, and made sure I felt informed and supported. His professionalism and genuine care made a world of difference for my mom and my family. I highly recommend him and Center For Hope to any family navigating this challenging journey.

My deepest appreciation to the Hope Center. I feel so blessed to have found them. My brother Billy…read morekept saying the world just needs to love one and other. I will be eternally grateful to each and every one of the staff for tending to Billy with kindness, respect and yes, love. An additional thanks to Fran who was so supportive to my family and who said the most beautiful prayer I've ever heard at my brother's bedside. I have never experienced this amount of kindness and understanding anywhere, they make certain that everyone receives the care comfort and love and support to make a difficult time easier. The Hope House is a blessing, of which I will always be thankful for. Lisa

Dear Bonjour Home Care team,…read more Thank you for everything you have done for my Grand Father. Your services to my Grand Father was outstanding. The home health aides treated my Grand Father with respect, care and love. My entire family never worried when he was in their hands. Great communication with the office staff too. I highly recommend Bonjour to anyone in need of care at home.

Absolutely wonderful service!! My parents are more than pleased and I couldn't be happier myself!…read moreFantastic staff, attentive and professional. So glad we could have excellent care that I can feel confident about!

Memory care unit is run very poorly. We were told that our fee only covers room and board. If our…read moreloved one needed a shower or to change clothes- they would not help and would not prompt him. He is able to do this on his own but needs prompting. We were told that when we came to visit, we should assist him with a shower. They asked us what to do about his desire to wander which a lot of dementia patients do. They are not memory care specialists and the head nurse is terrible.

Great community, excellent quality of care and the staff is so dedicated. The place feels like a…read moreboutique hotel- small warm, welcoming feeling

Beautiful assisted living for your loved ones , the outdoors garden are beautifully kept and they…read moreeven have a pool . Parking can be a little tricky , but aside from that the staff is extremely friendly and helpful .

Top-notch facility in every regard. Caring staff and amazingly warm, welcoming and interesting…read moreresidents who were accomplished in their fields before they retired.

Arbor Terrace Mountainside is an Assisted Living community. I've been with the Arbor company for…read moreover a year now and it has been a pleasure leading such a dedicated team and providing them with daily leadership to provided our residents with the highest quality of care.

My father and his wife lived here for 1 1/2 years. In the beginning we were very pleased. But as my…read moredad and his wife declined, so did the care they provided. Many times I would see the aides talking amongst themselves, sitting in the back of a room and not engaging the residents, who so desperately need attention. My dad's wife was frail and weak from her illnesses and the aides never seemed to help her navigate her way through the dining room to her seat. I addressed this with them several times, but it didn't change. Ultimately she took a bad fall in the dining room one day and ended up fracturing her hip. After her operation and a month in rehab she returned to Arbor. I witnessed them dropping her dinner off to her, which she clearly could not cut the meat up by herself and my dad's cognitive ability did not allow him to either. When I told the nurse that she needed her food cut up she told me a needed a doctors order for that (which I found out was not true). It took me several days to straighten this out, and by then she had declined significantly and I was told by Arbor that she needed to be evaluated y hospice. She went on hospice care and passed two weeks later. During those two weeks the care that she and my dad got was horrible. The staff lacked compassion, empathy and were not helpful at all towards my dad and I. They rarely even came into the room to check on her, unless we requested something from them. It was very disturbing. A few days after she passed they were approaching me about downsizing my father's room, probably because they were able to rent it out at a higher rate than he was paying. I moved him out instead. I would not recommend this facility for anyone who might be in late stages of dementia,

The staff at Westfield Genesis Center lovingly cared for my mom and provided her with successful…read morerehab treatment. My mom had difficulty understanding where she was but the nurses, aides, and physical therapist helped my mom to adjust with repeated reassurance, hugs and humor. My heartfelt thanks to the Westfield Genesis staff members (special thanks to Carmela, Gail and Indu) who deserve recognition for their dedication.

Please take a tour of any facility before committing. If it doesn't pass the "smell test" it is…read morevery concerning (read between the lines). The building is old and overcrowded too.

Autumn Lake is terrible! We had my father here for a week after he suffered 2 strokes. He needed…read moresubacute rehab for a month and we could tell almost immediately that Autumn Lake was not going to be a good experience. Rooms were dirty, smelt like Urine, flys everywhere, call button either didn't work or worked and took forever to receive care. Overnight staff was even worse. They dislocated my dad's gall bladder drain .. didn't call us .. we learned by just coming in and noticing it. Blamed him! Totally incompetent facility. We ended up transferring him to Florham Park Rehabilitation Center and it was wonderful!!! He had 2 nurses at Autumn Lake that were lovely - Nazheria and Lorna. These two beautiful souls are the only thing autumn lake has going for them.

The worst and dirtiest nursing home in new jersey, the nurses there are lazy if residents ask for…read morea cup of water they tell a CNA that his busy working with patient if the light goes off the nurses does not answer, one particular night nurse all she does his sleep at night when patients falls she cover it and said she have enough paper work to do ,I never write a statement about a patients that falls, I witness 2 patients fell during the night while I was working there, all this nursing home worries about his money not the patients