This is a great storage, great for clearing home of over crowded spaces, making room for family…read morevisiting from out of town, very clean, pest free, lowest price I've come across when compared to qaulity! Excellent customer service, staff is always nice and helpful, I give it an A+.

UPDATE: Since my initial review, in which I wrote of the insults from the manager of West Fuqua for…read morepayment issues beyond my control, my wish to disassociate from having to do further business with them, her refusal to honor my request to offer a new contract in my relative's name (the true owner of the property for whom I'd co-signed long ago), and who said that we'd have to arrive in person to do that, even though the contract was mailed to me for MY signature, my dealings with West Fuqua only got much worse (with the exceptions noted below) before this ordeal finally came to an end. On November 27 I'd filed a complaint with the Better Business and made the Dec. payment, AFTER which I received a notice of lease termination and request to vacate from Linda Nunn. No reason was ever disclosed. Subsequently the BBB having received no response from West Fuqua told me I might have better luck on my own. So I found the name of someone listed online as co-owner of the facility, sent her a letter, and contacted her via Linkedin. She said she was no longer involved in day to day management and said it was owned by a corporation but couldn't tell me the name. She didn't acknowledge receipt of my letter. I made the January payment, and the due date to vacate came and went, as I did not wish to chance the multiple contacts, during the height of a pandemic, that going there to vacate the unit would've surely entailed. And in February I received no late rental notice. But to my complete surprise, On Feb 17, I received an email from a Norman Samuel who said he was the owner of the facility. He said the person I'd contacted via Linkedin had forwarded my letter to him. He offered to do what Ms. Nunn said couldn't be done, send a contract for my relative to sign, then later wrote that wouldn't occur because my relative has a mental disability. Not wishing any further involvement with them, I told him to dispose of the property. Then in a Mar. 8 email I learned that charges for rent plus late fees were still being assessed. When I asked why hadn't I received late notices, Mr. Samuel said because he told them not to send it. Objecting to those charges I asked that they not be assessed. That request was ignored. On Mar. 10 he did however offer to send my relative's personal items at his expense and did so. When I inquired about the accruing charges he suggested any charges above what the auction brought would be written off as a "bad debt." Not wanting to have "bad debt" or any other obligations to West Fuqua after auction, I sent a check to cover all charges even though I questioned some of them. He arranged to hold the auction in 2 weeks, and immediately sent me the proceeds from the auction (minus 10%). In closing, Mr. Samuel had asked that I consider adding a positive comment to my initial review, and so I have. I've added a star because, though my relative wasn't offered a contract due to his mental disability, and my requests to not be charged rental and late fees after the end date of the notice to vacate were ignored, he did send back personal items at his expense and arranged a timely auction and payment of the proceeds. However, overall, my ordeal with West Fuqua Self Storage has been such that I've come to deeply regret having ever gotten involved with them. As a whole, it clearly ranks among the worst decisions I've ever made.

This place is awesome! Service is great, ambiance is amazing, very laid back, but professional…read more Made me feel my stuff was gonna get taken cared of. Definitely recommend this place!

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more

Great customer service. fast, friendly, professional. Good deal for the space I needed.read more

Access is nice and easy, but the facility is in terrible shape. It was ok when I moved in but has…read morebeen getting consistently worse with no repairs being made. The outer doors to my building don't function properly, with one of them not being attached to the hinges at the top (picture). The insulation is torn up and falling out (picture). They have a rat problem, which they clearly know about because there are traps everywhere, but the traps aren't baited and do nothing to prevent rats (picture). My unit is very organized and clean, but the issue is so major that it doesn't matter. The rats live in all of the units. I've talked to management about the door issue and was told it was "a top priority," but 2 months later, nothing has been done about it. Clearly, it isn't that big of an issue.

I recently lost my husband to cancer after him dealing with dialysis. I was not in a good place…read moreuntil I spoke with Elcie the new manager to this property. She helped me secure a unit. Where I could start the hard part of condensing down our home and begin the transition of grieving as well as unloading. Elcie went out of her way to accommodate me as I cried on her shoulder. She was kind loving professional and a good listener. I applaud public storage for having such a great example of management here. Elcie thank you for holding my hand as I shed many years in front of you. And thank you for being my friend even though I just met you. To public Storage upper management. You need a lot more Elcies working for you.

this location needs to improve their app functions!! never able tompay in the app bc it can never…read morefind my account!! so i always end up missing payments!! also, prices kind of steep & many late fees!! quality & service needs to be improved!!

What's the point of having a trash can for customers if your customers can't add trash, then had…read morethe audacity to say that its not for public but last time I checked I pay for my storage fees. Will be my last month anyways, all the small storage containers have brown stuff falling all over your items

Lou and Vickie were very professional, yet also personal, regarding our questions which made us…read morecomfortable about renting the space we were shown.

Needed 6 months storage for furniture and pictures ... Perfect location... Code to get in and out…read more... Expensive but competitive price

Initially response from staff was good on first move-in, and we felt welcome. The location is…read moreconvenient and easy to access. Memorial Day weekend 2024 staff called me and left a message, saying someone had broken in to my unit and to call them back. I was not able to get anyone on the phone (which is common when I have had problems getting in the gate), and when we went to the storage facility, the main gate was open, the security door to our interior storage area was sitting open, and our unit was open. I could not find any staff onsite. None of our belongings were missing but I do feel like the facility could have taken more steps to secure our area after the damage was incurred to the door locks. We moved out immediately.