We were locked out of our unit without cause. Whether this was someones mistare I don't know. The…read moreproperty manager does not respond.

Five Stars, my husband and I have been customers for 2 years now. Ms. Amelia and Ms. Janise did…read morean amazing job helping us. If you have any questions or concerns ask for them they will gladly help. Great customer service. (Ms. Janise is located in the Dickenson public storage if you need to speak to someone in person.)

I paid for a plan for a storage unit and was given one price, when I called and spoke with the…read moreagent, I asked if the price would change after a few months, that agent told me NO. However, this agent was new apparently and price does go up after one or 3 months, not sure. it doubled. Beware.

Carlos was alot of help and got us a great deal! Store was clean and had plenty of packaging…read moresupplies.

Had no problem with this place for 4 years, but, apparently it was just bought out by another…read morecompany. The new "manager" is extremely aggressive and rude for absolutely no reason. You know the type, they magnify their power to make themselves seem important. If you're looking for a no hassle storage facility, save yourself the trouble of dealing with this lady and go somewhere else.

Thank you, Adam! You were so helpful and made this process easy…read more I was not sure what size storage I needed. He took me to see available units and set up in less than 15 minutes. He also explained how the free truck rental worked for a larger load.

The ladies in the office are great, which is the only reason that I'm leaving 2 stars. We have…read morerented here for almost 4 years. When storage king bought the property just over a year and a half ago, they started implementing significant price increases, with less amenities. in the year and a half that they've owned the property, our price has increased 4 times to nearly $40/month more than what it was when we started renting. The security is not great. And it isn't uncommon to run in to renters who think they own the property, and take up an excessive amount of space when loading/unloading. Someone attempted to break in to my vehicle, and the cameras mysteriously stopped working during the exact time the break in was being attempted. We've gotten multiple calls to come check our vehicle after gates getting cut, and things being stolen from other vehicles. they've had a plan to expand the parking storage since before we began renting, but nothing has been started. However, they're sure to let the parking renters know that when it does start, they won't be able to offer any parking spaces during the construction time. so kicking out all the parking tenants during the period of time it's being built.

Patty was super helpful and was able to get me a spot the same day for…read moremy trailer. Within an hr even! Very personable and professional. Clean, good prices, and well secured facility. Would recommend to anyone.

Extremely impressed with the level of service that Darryl and Jonathan provide. They are…read moreaccommodating and always go above and beyond.

Love the staff! I've been here over a year and never had any problems with them. The only thing is…read moreit's very hot inside the building all the time. No matter what time of year you come.

The worst facility & customer service ever! 3 stories &…read morenever a cart every single time I go. No one available to help & no one answers the phone. Elevator always broken. What a joke! Management needs an upgrade.