Working with the team at Summit has been nothing shy of amazing. Not only do they go above and…read morebeyond for course of care, you feel instantly welcome the second you walk in the door by every member of the team. 10/10 would recommend.

Issues with customer service: - Lack of explanation of…read morerationale behind recommendations. My PT, Lindsey Knox, wanted to send me to a specialist for an MRI despite improvement in my injury after 3 weeks of treatment. When I asked "Why? I am improving?", I did not get a straight answer, just more pressure to see a specialist. When I went to my primary care doctor for a second opinion, they did not believe I needed an MRI because I was improving. It seems to me that Lindsey was trying to get me to spend more money and/or benefit from a referral. I cannot trust a facility that puts that before patient care. - Lack of transparency in billing. I received a bill in the mail nearly 3 months after my treatment in February. By then, it had a 30-60 day "late charge". I had also already paid through my HSA in March. This is unacceptable for two reasons: 1. Even if I hadn't paid yet, you cannot send a bill late and then charge the patient for a late payment. 2. I had already paid online through my HSA and many of the itemized charges there were different than those displayed in the mailed bill. I think some of the issues may be because Summit Rehab contracts out their billing to another company, leading to confusion.

Let me start first by saying I was very pleased with my appt with their MLD therapist - Maggie…read more Maggie was great. So kind and helpful and VERY thoughtful of my specific medical situation. She was also very knowledgeable, which helps because I have Lipedema (NOT Lymphedema) and many don't know much about Lipedema but she does. BUT their problem at the Snohomish location is the front desk person, Tori. She is incredibly RUDE. First of all, my first appt last week, I walked in, smiled, greeted Tori and said who I was there to see. She frowned, had a grouchy tone of voice, handed me a TON of paperwork to fill out, which I did, and when I was done, told me that Maggie would come get me. Now first of all, besides Tori - please people ... SEND THIS STUFF TO PATIENTS IN EMAIL! For heaven's sake. I have essential tremors so writing is difficult. My husband was with me and had to help me fill all of this out, which included medical history, list of meds, etc. It took me about 20 minutes to fill all this out, which put me at 5 minutes PAST my appt time. :-( Maggie came to get me and things were great them. But then Tori handed me a list of my next 5 appointments when we were on our way out. OHHHH KAYYYY. NO ONE - AT ANY TIME - consulted with me to find out what would be good days and times to come in AND we had to get out of there because my husband had a work meeting to get to. When we got home, we set the list of appts down and forgot about them until Sunday. My bad. BUT ... they were ALL for Tuesdays in the early morning. We normally don't do Tuesday appts when my husband has to go with me because he has to go into the office on that day. He took this day at home for THIS appt. AND I have some medical things that make mornings my WORST time of day. I try to make all my appts after about 11:00 am, later if possible. I am in so much pain in the morning that getting going is insane. So on Sunday we faxed them to cancel all those appts, stating we will call to reschedule. So this morning (Monday) I called. Tori was SO RUDE! When I asked if she got the fax, she didn't even answer me. When I told her I need to delete the these appts and reschedule them, she RUDELY AND STERNLY said "ALL 5 OF THEM!!!" I said "Yes, all 5 of them. Also, Maggie only needs to see me for one or two more appts and then I'm done anyway." (This is because she teaches us how to do MLD at home on our own. This is common with this therapy. So then Tori asked me what time tomorrow I could reschedule for, I was looking at my calendar and finally told her 1:00 pm. THEN she tells me Maggie doesn't have ANYTHING until April 10th. REALLY??? NOW YOU TELL ME!!! How about "Maggie doesn't have anything until April 10th, so what would be your best days and times after that?" Tori has no business working the front desk of ANY business. She gives them a bad name. I have read other bad reviews from people who won't go back to this location BECAUSE OF HER. I won't either. I cancelled all my appts and I will go to another clinic, even though I have to drive twice as far to get there. I know I will be treated well there because I've been there before. I chose Summit because it was closer. But Tori was the straw that breaks the camels back. Summit should find someone else to work their front desk. She is the FACE of Summit in Snohomish and she makes them look VERY BAD.

I had an excellent experience with Christian and staff at this facility. I learned far more about…read moremy injury during the time I treated here than I did from my own doctor and physiatrist. He is the only one who ever went over the MRI results with me and explained what it all meant. Professional, intelligent, a good communicator and very personable. Highly recommend!

I needed Occupational Therapy, and they are able to provide. Staff are helpful and good at what…read morethey do. Priya is great! Care is 5star!

I can't say enough good things about Dr. Priya and the entire team at iCure Physical Therapy! I…read morestarted seeing her for pelvic floor and low back pain during pregnancy, and the difference has been amazing. Dr. Priya is so knowledgeable, kind, and attentive--she really takes the time to listen and tailor the treatment to what you need. The whole staff is wonderful--friendly, professional, and always make me feel comfortable and cared for. The clinic itself is fairly new, spotless, and welcoming, which makes every visit such a positive experience. I'm so grateful for the care I've received here and highly recommend iCure Physical Therapy to anyone needing physical therapy (especially prenatal or pelvic floor support)!

Interesting that there are two different yelp reviews for this place with the other showing…read morenegative reviews. Which I agree with. They only care about making as much money as possible, and Do not show any genuine feelings for a patient who is really struggling.

Tony and his team are top-notch. After my surgery for a fully ruptured quad, every member at…read moreNorthSound chipped in to make my recovery one of the fastest the surgeon had seen. Thank you!

I used to think of Therapeutic Associates Monroe as a safe place to go for help with physical…read moretherapy. I no longer feel that way. At my last appointment I was told that I was a toddler, and toddlers just think they're in pain when they really aren't. I am recovering from a hip replacement which has been no picnic. I believe that Devon needs to find another line of work if this is how he treats elders and others who are dealing with chronic pain. I don't like giving bad reviews but felt that others need to be warned. My safe therapy place is gone.

John and his team are the best around! I have never had a bad experience at this clinic and they…read morehave helped me to recover from 2 serious injuries.

A few months ago I was sidelined with a bad case of sciatica/and or lower back pain that was…read morecausing me all sorts of issues in my left leg. I'm talking severe 10/10 sharp, stabbing, numbing, tingling, dull, throbbing pain down my entire leg. Laying down was the only time I felt relief. Regular activities have been near impossible. My chiropractor referred me to IRG and I'm really happy she did. The woman at the front desk is super kind, explained the insurance process clearly and was able to get me scheduled and visits right away. She knows me by name and I've only gone twice so far! That type of attention to detail and customer service is what makes someone want to come back. There are a lot of physical therapy options and although this one is extremely close to my house, I would come here regardless for the staff. Kate, whom I'm seeing, is very down to earth, knowledgeable, smart, empathetic, listening, and kind. We are working on a plan that will get me feeling better, and something that I will be able to stick with. There is plenty of parking and the interior is bright, nice equipment and is a comfortable place to be while trying to rehabilitate. I am happy to have joined IRG and would absolutely recommend them to anyone. Thanks IRG!

If I could give zero stars I would. IRG is rude to patients, charges them violating human reason,…read morecancels your appointments and moves them at will and has not customer service. IRG does not care about patient recovery but charging $50 for cancelation when patients are 5 min late. The young staff in the front desk seems very annoyed with their jobs providing no customer service. They do not give you confirmation for your appointments and their text reminder service is always broken. Do not spend your money here, find another place, one that actually cares about patients.

I have been seeing chiropractors most of my life off and on. some good, some really not good. I…read morestarted seeing Dr. Lewis a few years ago and despite my breaks in service bc I am feeling better or insurance issues or whatever...I always go back to him. He is personable but not overly and that's partly bc we have established a relationship over time. I could see with someone that doesn't have that history at first might mistake his professionalism with something else or less but that would be a mistake. (and besides I have had THAT chiropractor before that is just too friendly and did not care for it myself) He has also been great at fixing my pain from my hips to my back to my neck lol My experience, for what it is worth, is that he is the best chiropractor in the area, Snohomish, or otherwise. He is worth folks trying out but if you don't that's fine with me bc then more availability for me to monopolize.

I lucked out with Dr. Lewis. I've seen multiple excellent chiropractors after sports injuries and…read moredid PR for the #1 rated chiropractic clinic in Philly, and Dr. Lewis also ranks at the top. He is respectful, professional, and extremely knowledgeable. I've seen him three times so far and try to write reviews where deserved. My experience summarized: - I feel significant relief in my neck - I am heard and advocated - I receive recommendations from him to provide to my physical therapist - I receive recommendations for alternative treatment and with consideration of the complexity of insurance claims - Clean practice 5/5 highly recommend for anyone in Snohomish County

Everyone is very friendly, including the front desk person. The massages are great. I always feel…read morevery comfortable here. They no longer take my insurance so I had to find somewhere else and I was very bummed about that.

I was referred to this practice by my physical therapist who stated the massage therapists here…read morewere great and would round out my care team. My first few months were exactly as he described - Janelle was amazing, her focused massage work, the education-sharing and care Janelle provided, helped immensely for me as a new patient and my rotator cuff/frozen shoulder situation. I was grateful for the recommendation. Insurance covered and I was progressively feeling relief and results. Sadly Janelle was leaving this practice. As her thoughtful parting gesture Janelle recommended a couple therapists to continue where she left off, which I looked forward to as she spoke so highly of their level of care and service. Then COVID hit. Fast forward two months and now I'm eager to start the therapy up again, I called today asking when they would be open for service. To my SHOCK the therapists (Kendall) have returned to work already, in fact 4 weeks ago. I was told Kendall was only calling back her "priority" list clients.... I wasn't sure what that meant, but of course I didn't get called or contacted.. when I asked for clarification the gal at the desk basically dismissed me and said "ok, goodbye" In the competitive service industry when we have choices on our therapy care - when it comes to how you're made to feel and overall experience..... we need more therapists like Janelle.